Great to keep all documents in one place....
We currently us ADP Workforce Now to have staff members clock in and out, look at their pay, submit vacation time off, etc...ADP Workforce …
Overview
What is ADP Workforce Now?
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.
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Popular Features
- Direct deposit files (983)8.787%
- Pay calculation (995)8.787%
- Update personal information (968)8.686%
- View and generate pay and benefit information (977)8.383%
Reviewer Pros & Cons
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Enhanced
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Complete
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Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
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Product Details
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- Tech Details
- FAQs
What is ADP Workforce Now?
ADP Workforce Now is presented as an all-in-one, adaptable, cloud-based HR . Built on a single database, ADP Workforce Now features Human Resource Management, Payroll, Benefits, Talent Management, Time & Labor Management, Learning and Analytics, and Return to Office capabilities.
ADP Workforce Now equips users with the tools not just to track HR information, but to help manage a workforce and make data-driven decisions. And, the user can add the functionality as needed with tools and capabilities designed specifically to provide an engaging experience for business leaders, managers, and workers.
•All-in-one: A configurable HR platform to manage all people management functions — payroll, HR, time, talent, and benefits — within a single database.
•Confident Compliance: Security features to keep data safe, while deep compliance expertise and solutions help protect a business.
•Ease of use: Features at the user's fingertips, making it easy to work in ways that fit the user's needs while also providing a better experience for the workforce
•Insights in the flow of work: Supports confident decisions informed by insights from a robust workforce database .
•Integrated and connected ecosystem: Broadens people management capabilities with an HR ecosystem that integrates with leading third-party solutions. Connects with vital partners such as accountants, brokers and financial providers.
PAYROLL. Built to help operate a business and meet compliance needs. With anytime, anywhere access, process payroll and gain insights into pay and earnings trends. Improves accuracy and increase confidence by reviewing and correcting errors before running payroll. Manage and pay employees across different jurisdictions and borders. ADP Workforce Now is also engineered to help support tax & compliance obligations and scales as the user's needs grow.
HUMAN RESOURCES. Designed to transform HR management from an administrative function to a vital, strategic part of the business. With configurable workflows and online document storage, reduces the time spent with paperwork and increases the time managing and transforming employees. Automates and streamlines key needs including new hire onboarding and employee acknowledgment. Reduces employee and manager questions by equipping them with anytime, anywhere access so they can take action at their convenience.
TALENT. Recruitment, performance management, compensation, learning. Attracts top talent and enables users to advertise open positions across 25,000+ Job Sites with JobTarget. Supports a proactive approach to hiring with embedded ZipRecruiter Job Slots that help identify and match active job seekers with best fit jobs. Profile Relevancy is used to analyze which applicants best match a job descriptions. Job requisitions can be defined using industry and geographic Compensation Benchmarks. The performance review process is streamlined to better assess and develop high-performing teams. Aligns performance to corporate goals with the help of cascading and weighted goals and displays team priorities and goal progress within an organized Performance dashboard. Provides flexibility outside of the traditional annual review process with continuous and non-common date reviews. Users can develop a defined pay-for-performance compensation strategy to help retain top talent.
BENEFITS ADMINISTRATION. Benefits administration with an actionable dashboard that brings notifications and tasks to the user's attention. Benefit plans can be executed with a smooth open enrollment process, and the data collection required to be compliant with the ACA. Utilizes electronic carrier connections to ensure that enrolled employees and their dependents match the organization’s records. Open Enrollment, with OE Center and its service team, help reduce administrative burden.
TIME & ATTENDANCE. TIme tracking for both employees and managers. Supports the management of labor costs, productivity and simplifies compliance with automated timekeeping, attendance tracking and scheduling. Time-saving automation, payroll integration, real-time visibility into attendance, time off, and overtime as well as real-time analytics.
ADP DATACLOUD. To support data-driven decision-making. With Payroll, Human Resources, Benefits, Time and Talent information in one system, the user can gain real, data-driven insight. ADP Benchmarks lets users see how they compare to similar companies, industries, and locations, to confidently make strategic decisions based on the industry's largest data set.
MOBILE. Equips employees and managers with anytime, anywhere access to view pay and tax information, complete benefits enrollment, clock in or out, and manage payment options. Business leaders can gain actionable workforce insights on their mobile device — when and how they need them with Executive and manager insights.
ADP MARKETPLACE. Broadens the capabilities of the HR suite with solutions ready to securely share data with ADP Workforce Now.
ADP Workforce Now Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Travel absence management
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
ADP Workforce Now Screenshots
ADP Workforce Now Video
ADP Workforce Now - All-in-One HR Platform
ADP Workforce Now Integrations
- Oracle Fusion Cloud HCM
- SAP Concur
- Sage Intacct
- QuickBooks Desktop Enterprise
- 100+ integrations via marketplace.adp.com and APIs
ADP Workforce Now Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | more than 50 countries currently supported |
| Supported Languages | English, Spanish, Canadian French |
Frequently Asked Questions
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.
Reviewers rate Pay calculation and Direct deposit files highest, with a score of 8.7.
The most common users of ADP Workforce Now are from Mid-sized Companies (51-1,000 employees).
ADP Workforce Now Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 20% |
| Mid-Size Companies (51-500 employees) | 70% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
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Reviews and Ratings
(2092)Attribute Ratings
Reviews
(701-725 of 1089)Companies can't remove reviews or game the system. Here's why
February 19, 2020
ADP saves time, money, and sanity
ADP is our full HRM. It is the first fully integrated payroll and HR system for the company.
This system has allowed us to become more efficient and not have manual data entry. We are using the system currently for payroll. We are in the process of building out the recruiting and performance modules.
This system has allowed us to become more efficient and not have manual data entry. We are using the system currently for payroll. We are in the process of building out the recruiting and performance modules.
- The mobile app is very user-friendly.
- The system is intuitive.
- Being able view time off a month at a time for teammates/managers to see whole team.
- Sync with Google Calendars for different milestones/time off.
February 19, 2020
ADP is great for many things, but has some bumps to still get over.
ADP Workforce Now is being used by the company as a whole. We use it for timecard entry, PTO requests, taxes, deductions, benefits and almost everything in between. We are also very heavy users of the reporting piece and really rely on that as a company. It allows us a streamlined process to process payroll, accept/decline PTO requests, input payroll deductions easily, allow health benefits to be viewable and enrolled through the system and the reporting which we use daily and weekly.
- Reporting
- Time and Attendance
- More manipulation for the lead page that our employees go to. I wish it had more options to share more things to the employees.
- More tutorials for the product that we could share with the employees. These should be updated each time ADP makes a change and sent to the Admins to share and send out to their employees.
February 19, 2020
Great for any sized company
We use it for benefits and payroll for our entire company.
- Timecards.
- Payroll review.
- Often runs slow or freezes.
- I would like to be able to run reports on previous cycles, like statistical summaries.
February 19, 2020
Struggle to use ADP to meet our needs
We currently utilize ADP products for anything related to employment (onboarding, payroll, benefits). We have five locations and several remote employees throughout the US.
- Tax filings are done timely and efficiently.
- ADP provides a place for significant data storage.
- Support from customer service is inconsistent, often can't get needed help timely. Current support model (one key contact), doesn't work. If we ask questions outside of that person's area of expertise we struggle to get help.
- Lack of follow through on requests & flexibility in handling payroll/benefit issues. We have some unique needs related to payroll processing and ADP struggles to support. Integrating with benefit providers is much too difficult.
February 19, 2020
ADP is a default choice - but not an amazing one
My organization uses ADP Workforce now for payroll, time and attendance, HRIS, and employee self-service. Additional products used by HR exclusively are ADP Select and Recruitment modules. The core Workforce Now product was selected due to an easy quick implementation after leaving a PEO. In all this organization has been on ADP for 15 months.
- Custom reporting continues to improve and become more intuitive for the average user who is not a reporting expert.
- Outsourced call center service model with inexperienced but polite reps means problems are solved more slowly than ever in my 20 years of working with ADP products.
- Leave management options to track FMLA is almost nonexistent.
February 19, 2020
ADP makes HR life easier!
The entire organization uses it. It's our HRM system. We use the majority of its features - Time & Attendance, Time Off, Reviews, Benefits, Etc. They also handle our payroll taxes.
- Account Managers - We're assigned to 1 person who helps with the majority of our questions and issues. If that person can't help, they're able to forward the issue to the appropriate department. Most issues are fixed/questions are addressed within 24 hours.
- The entire system is set up well, and flows well.
- It'd be great if they'd add an option to create an email to all employees using the email address that's stored in ADP for each individual employee.
February 19, 2020
Workforce has reduced my payroll processing time to one day!
ADP Workforce is used for payroll, benefits, recruiting and reporting. I am the administrator with the President of the company as a secondary administrator. The department heads have access to time and attendance only.
It does address the attendance issue especially scheduling. As a small family-owned company, it is imperative that we keep overtime and scheduling within the budget.
It does address the attendance issue especially scheduling. As a small family-owned company, it is imperative that we keep overtime and scheduling within the budget.
- Saves time in processing payroll.
- Support is very important in any organization and ADP has outstanding tech support if you run into any issues.
- Scheduling - There should be a way to copy and paste a schedule to an employee's weekly assignments. Going to each individual day in a month is very time-consuming.
- Setting up schedules based on employee's availability and having it populate monthly would be a phenomenal addition.
February 19, 2020
How ADP stacks up for a long-time user
We use ADP Essential Time and Attendance system to process payroll and Human Capital Management for our benefit needs and 401k Retirement Services.
- The 401k Retirement Service is great. They have a great support system.
- Tax filing services.
- Payroll customer service.
- Better communication between the payroll and benefit products.
February 19, 2020
ADP Workforce Now
ADP Workforce Now is currently being used across our organization for purposes of HRIS, Time & Attendance, Benefits, Payroll and Recruiting. It allows authorized users to have up to date information at their fingertips, regardless of location.
- ADP Workforce Now has good reporting capabilities, once you understand the ins and outs of the system.
- ADP Workforce Now allows for system access for individuals who are not employed by the organization directly (contractors, interns, etc.) while tailoring their capabilities to their specific job functions/purpose.
- ADP Workforce Now has room for improvement with the rehire process, as it can be quite difficult. I have either had to get a representative on the phone to help me muddle through or take the long route by modifying each section of the employee profile manually.
- ADP Workforce Now has room for improvement with the option to convert a non-paid position to a paid position. The sticking point is that the system does not generate a new badge number for the paid position, nor will it allow you to delete it from the non-paid role for use in the paid role. I have had to contact a representative for assistance every time.
February 19, 2020
Always room for improvment
We utilize Workforce Now's Payroll, Benefits, and Recruiting Modules. Our whole Human Resource Department uses ADP Workforce Now. Our managers and supervisors have access to review and update time cards and be interactive within the recruiting module. Some problems we have are system errors within our benefits. It's hard to explain but currently, we have an issue with our New Hire enrollment process where our New Hires are getting errors while they are enrolling in benefits, we have been working with ADP with this for a couple of weeks and they still don't have an answer or solution to this yet.
- Recruiting set-up.
- Employees able to change persona information.
- Modules working together such as payroll and benefits.
- Format while using the configuration page.
February 19, 2020
ADP Workforce Now is great - but could be better
ADP Workforce Now is used for timekeeping/payroll and maintaining employee information files.
- Payroll functions.
- Timekeeping.
- Customization options within employee profile.
- Constant updates that cause errors within other areas.
February 19, 2020
User-friendly and flexible
ADP Workforce Now is being used company-wide. We use it for all facets of our company. When we switch to ADP, it allowed us to strengthen and streamline our workflows and processes. ADP is very user-friendly on the administrative side and the employee side. We use ADP for our benefit management, payroll processing, record keeping, metric reporting, document storing and compliance. We are hoping in the future to including recruiting and talent management. Switching to ADP Workforce Now has allowed our company to effectively managing our growing workforce.
- Open enrollment.
- Payroll.
- There's no prorated pay for hourly employees within payroll.
- FMLA/Leave tracking is difficult.
February 19, 2020
ADP Workforce Now: Easy to use
ADP Workforce Now is used across the whole organization. It has allowed us to give our managers access to employees' time so they can see lateness, missed punches, etc., without having to wait for me to run the report. It has given our mobile employees more freedom using the mobile app.
- Time and attendance are very easy to navigate.
- The Bridge is an excellent online tool for quick questions and answers.
- The mobile app needs to have GPS location without having to have WiFi.
- In payroll, I have to manually adjust salaried employee hours when they have PTO instead of it auto-deducting. For example, salaried employees are 80 hours bi-weekly and take 1 day PTO. I have to go through and place 72 regular hours and 8 PTO hours with a rate code 2 so they get paid correctly.
February 19, 2020
Overall, ADP Workforce Now is a useful and easy system to use
We use ADP Workforce Now in our Human Resources/Payroll department. We use it to keep track of our employee's hours worked and to process their pay. We also use it to process their benefits like health, vision, dental, and 401K.
- Easy to keep track of employee hours worked.
- Payroll processing is quick and easy.
- Could use better functionality between benefits and payroll. Sometimes things have to be done more than once so that it shows up on both.
February 19, 2020
ADP Review
We use ADP across the whole organization to manage our timekeeping, payroll and benefits administration, and management needs.
- The notifications are clear and concise.
- The reporting functions are easy-to-use and update.
- A 'help' feature that is integrated into each section would be helpful, as opposed to going through the support tab every time.
February 19, 2020
Very user-friendly!
ADP Workforce Now is being used by the entire organization for time and attendance, payroll, and time-off management.
- Great technology and updates
- Very user friendly
- It would be nice to have a dedicated support representative who is familiar with our account.
February 19, 2020
ADP Workforce Now Review
One of the main reasons that we chose ADP Workforce Now is that we could report on overtime hours and costs in real time. However, during implementation, we found out that we can report overtime hours but the overtime costs are not accurate, and we don't have the capability to adjust the process. At this time we are working on an alternative, but it does not address this business issue.
- One-stop shop for employees--pay, benefits, and paid time off
- Implementation teams are spread across the country and have limited availability for meetings, questions, and follow-up.
- Differences between the sales presentation and reality are significant.
February 19, 2020
Overall a useful and practical HRIS.
Currently, human resources and managers across the company utilize ADP Workforce Now. The managers utilize it for tracking their direct reports, reviewing applications for our requisitions, and time-clock-related corrections or issues. HR uses ADP Workforce Now as the HRIS. We store all employee data, from application to termination, in ADP.
- ADP Workforce Now provides a lot of support within the website, which makes solving problems easier.
- We are able to switch between our 9+ entities within ADP easily.
- The updates are very frequent and often include a change in processes or functionality. It would be much more user-friendly if we didn't have to learn new placements and processes when doing daily tasks in ADP.
- A lot of employees seem to have issues with ADP. I think more support for employees would be appreciated. Currently HR is responsible for solving all ADP issues, and many times I've had to interface between ADP tech support and our employees. It would be much simpler to have a help-line for our employees.
February 19, 2020
Sometimes you feel like a champ, sometimes you don't!
We use ADP for payroll, talent, onboarding, as well as an information tool for employees. We use ADP across our organization. ADP solves our payroll and talent needs.
- Talent - Easy to review applicants and post openings.
- Payroll - Easy to use and easy access for employees to view pay, pay history, etc.
- Talent - Not easy to gather complete applicant report with attachments .
- The worst is getting any help from help desk. If you can't figure it out yourself, you are stuck.
February 19, 2020
It could always be better...
ADP Workforce Now is used across our entire company. We use it to handle all payroll and many of our benefits.
- It is able to retain an employee's entire history with our company.
- It allows our employees access to their pay stubs and annual statements at their convenience.
- There are silly things that we can't do, that we should be able to do, like change marital status for state tax purposes.
- The PTO and Reset year functions are senseless. This should be an automated procedure, and not have to be done manually for each employee.
February 19, 2020
Slow and cumbersome
We use it to manage HR information and run payroll.
- All of our data in one place.
- Strong reporting.
- Very slow to load compared to other websites.
- There is a huger training curve. It is not intuitive to use and not user-friendly.
February 19, 2020
GO ADP
We use ADP Workforce Now to process payroll for all our employees and to track sick days and vacation time. Records are kept on each employee's profile, too.
- Able to process large numbers of employees
- Will work with you to create most of what is needed for your specific company
- Some features move on the screen (would be better to remain in same spot across all companies or employees)
- During start & end times (8am-5pm) the time clock on home page tends to disappear.
February 19, 2020
Confessions of a Payroll Manager
We use ADP Workforce Now for payroll processing across three company codes, for our entire organization. We access payroll records for HRIS and benefits information as well.
- Tax filing services ensure worry-free submission of all tax withholdings and state/federal reporting
- Reporting tools and processing reports through iReports
- Better customer service representative training is needed. Sometimes a rep does not sound confident in their answer, and I need to call back and confirm with someone else.
- Integration with ADP 401k services could use improvement. When we transitioned to a new administrator, the deconversion process was not handled in an efficient manner.
February 19, 2020
Pretty, Modern... With Room for Improvement
We use ADP WFN as an entire organization. We use it for all employee data tracking (including promotions, pay changes, etc.) and performance management. We fully utilize benefits, including open enrollment functions.
- It's modern-looking to the end user.
- It's fairly user friendly for the end user.
- Reporting is not always easy to navigate. Fields can be very difficult to find & existing reports cannot be edited to the extent needed.
- Customer service. You can be on hold for extremely long periods of time.
February 19, 2020
ADP Workforce Now: The good and the bad
Our whole organization uses ADP Workforce Now. We use it for HRIS, payroll, & time keeping.
- Dedicated service reps: Our dedicated service reps for both payroll & benefits are amazing!
- I wish that we had a dedicated service rep for Enterprise. We struggle every time I call to find someone who understands our processes.
- The mobile app doesn't seem to have any support. When I call regarding issues on the mobile app, neither ADP Workforce Now nor Enterprise claims responsibility, and I bounce around between departments trying to figure out the issues.