Great to keep all documents in one place....
We currently us ADP Workforce Now to have staff members clock in and out, look at their pay, submit vacation time off, etc...ADP Workforce …
Overview
What is ADP Workforce Now?
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.
Recent Reviews
How ADP Workforce Now Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Direct deposit files (983)8.787%
- Pay calculation (995)8.787%
- Update personal information (968)8.686%
- View and generate pay and benefit information (977)8.383%
Reviewer Pros & Cons
Pricing
Essential
Contact sales team
Cloud
Enhanced
Contact sales team
Cloud
Complete
Contact sales team
Cloud
Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
ADP Workforce Now Demo | ADP
www.adp.com
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is ADP Workforce Now?
ADP Workforce Now is presented as an all-in-one, adaptable, cloud-based HR . Built on a single database, ADP Workforce Now features Human Resource Management, Payroll, Benefits, Talent Management, Time & Labor Management, Learning and Analytics, and Return to Office capabilities.
ADP Workforce Now equips users with the tools not just to track HR information, but to help manage a workforce and make data-driven decisions. And, the user can add the functionality as needed with tools and capabilities designed specifically to provide an engaging experience for business leaders, managers, and workers.
•All-in-one: A configurable HR platform to manage all people management functions — payroll, HR, time, talent, and benefits — within a single database.
•Confident Compliance: Security features to keep data safe, while deep compliance expertise and solutions help protect a business.
•Ease of use: Features at the user's fingertips, making it easy to work in ways that fit the user's needs while also providing a better experience for the workforce
•Insights in the flow of work: Supports confident decisions informed by insights from a robust workforce database .
•Integrated and connected ecosystem: Broadens people management capabilities with an HR ecosystem that integrates with leading third-party solutions. Connects with vital partners such as accountants, brokers and financial providers.
PAYROLL. Built to help operate a business and meet compliance needs. With anytime, anywhere access, process payroll and gain insights into pay and earnings trends. Improves accuracy and increase confidence by reviewing and correcting errors before running payroll. Manage and pay employees across different jurisdictions and borders. ADP Workforce Now is also engineered to help support tax & compliance obligations and scales as the user's needs grow.
HUMAN RESOURCES. Designed to transform HR management from an administrative function to a vital, strategic part of the business. With configurable workflows and online document storage, reduces the time spent with paperwork and increases the time managing and transforming employees. Automates and streamlines key needs including new hire onboarding and employee acknowledgment. Reduces employee and manager questions by equipping them with anytime, anywhere access so they can take action at their convenience.
TALENT. Recruitment, performance management, compensation, learning. Attracts top talent and enables users to advertise open positions across 25,000+ Job Sites with JobTarget. Supports a proactive approach to hiring with embedded ZipRecruiter Job Slots that help identify and match active job seekers with best fit jobs. Profile Relevancy is used to analyze which applicants best match a job descriptions. Job requisitions can be defined using industry and geographic Compensation Benchmarks. The performance review process is streamlined to better assess and develop high-performing teams. Aligns performance to corporate goals with the help of cascading and weighted goals and displays team priorities and goal progress within an organized Performance dashboard. Provides flexibility outside of the traditional annual review process with continuous and non-common date reviews. Users can develop a defined pay-for-performance compensation strategy to help retain top talent.
BENEFITS ADMINISTRATION. Benefits administration with an actionable dashboard that brings notifications and tasks to the user's attention. Benefit plans can be executed with a smooth open enrollment process, and the data collection required to be compliant with the ACA. Utilizes electronic carrier connections to ensure that enrolled employees and their dependents match the organization’s records. Open Enrollment, with OE Center and its service team, help reduce administrative burden.
TIME & ATTENDANCE. TIme tracking for both employees and managers. Supports the management of labor costs, productivity and simplifies compliance with automated timekeeping, attendance tracking and scheduling. Time-saving automation, payroll integration, real-time visibility into attendance, time off, and overtime as well as real-time analytics.
ADP DATACLOUD. To support data-driven decision-making. With Payroll, Human Resources, Benefits, Time and Talent information in one system, the user can gain real, data-driven insight. ADP Benchmarks lets users see how they compare to similar companies, industries, and locations, to confidently make strategic decisions based on the industry's largest data set.
MOBILE. Equips employees and managers with anytime, anywhere access to view pay and tax information, complete benefits enrollment, clock in or out, and manage payment options. Business leaders can gain actionable workforce insights on their mobile device — when and how they need them with Executive and manager insights.
ADP MARKETPLACE. Broadens the capabilities of the HR suite with solutions ready to securely share data with ADP Workforce Now.
ADP Workforce Now Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Travel absence management
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
ADP Workforce Now Screenshots
ADP Workforce Now Video
ADP Workforce Now - All-in-One HR Platform
ADP Workforce Now Integrations
- Oracle Fusion Cloud HCM
- SAP Concur
- Sage Intacct
- QuickBooks Desktop Enterprise
- 100+ integrations via marketplace.adp.com and APIs
ADP Workforce Now Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | more than 50 countries currently supported |
| Supported Languages | English, Spanish, Canadian French |
Frequently Asked Questions
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.
Reviewers rate Pay calculation and Direct deposit files highest, with a score of 8.7.
The most common users of ADP Workforce Now are from Mid-sized Companies (51-1,000 employees).
ADP Workforce Now Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 20% |
| Mid-Size Companies (51-500 employees) | 70% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
Compare with
Reviews and Ratings
(2090)Attribute Ratings
Reviews
(76-100 of 1089)Companies can't remove reviews or game the system. Here's why
March 30, 2023
ADP Workforce has evolve to support the new reality of HR from recruiting, onboarding to pay management
We use ADP workforce now for relevant HR admin functionalities such as pay, holidays management, bonus, and goals management. It contains all sensitive, private, and highly confidential data only accessible within HR or the HRIS teams on a limited based. The tools is deployed in a Saas environment and everyone has access to it when they are hired. Employees can see and consult their pay details for example, upload certain tax forms, and also download relevant forms for annual tax.
- Give access to pays details to all employees
- easy to manage access from a admin perspective
- automatically creates forms and critical paperworks for tax
- UX is good but can be better versus competition
- Fixing issue could be challenging
March 27, 2023
Lock with HRM, unlock ADP workforce
Easy for tax paying, We use to get the link for directly submitting the tax. As an employee it becomes difficult to manage tax calculation using ADP it becomes easy. Gives all HR solution as required
- Scalable and flexible HCM solution
- Helped recruit and screen candidates with ADP Screening and Selection Services
- BOT for FAQs
- Portal should be faster
March 20, 2023
One stop solution to payroll management
We use ADP Workforce for payroll processing and tax computation in my organisation. It is highly affordable and easily accessible.
It caters to benefit the issues related to record-keeping, quick solutions to solve the problem. Also, it is secure and highly dependable in assisting with accurate payroll processing and efficiently analysing time offs. It has streamlined and simplified the employee management database to a great extent.
It caters to benefit the issues related to record-keeping, quick solutions to solve the problem. Also, it is secure and highly dependable in assisting with accurate payroll processing and efficiently analysing time offs. It has streamlined and simplified the employee management database to a great extent.
- Quick and accurate reporting
- Secured with data privacy
- Seamless integration of employee and their benefits
- Custom Record Keeping
- Customer service as service offering is vast , so it becomes difficult to find the right Subject Matter Expert to address your query
- Interface appearance and categorisation could be more synchronized
- Encountered some glitches related to registration and accessing training in ADP comprehensive learning system
March 14, 2023
ADP great place for Payroll services.
We use ADP for employee-sensitive data storage like employee payslips, income proofs declaration, income tax calculations, etc. ADP also provides HR services and payroll services, which play a vital roll in our organization.
- Payroll services of employee of clients.
- HR services of clients.
- Income proof validations for financial years.
- I see interface very user friendly and easy to navigate and use.
- Even the icons provided for tax declaration was very helpful to categories my investments.
December 21, 2022
Best software if your finding tax filing very hard
It is user-friendly, easy to navigate, access, and use. Makes employees self-dependent by providing access to our payslips and makes tax filing much easier and quicker. There are also a number of features and views that are not utilized by our company to the maximum extent possible so the full use of the software is not made. When something goes wrong it does not throw up any error message which does not help us understand what went wrong.
- Payroll management
- Tax filing
- HR Services
- Customized Onboarding depending on the department
December 20, 2022
ADP does a great job overall
I currently am using ADP Workforce Now for the payroll processing and taxes for each of the states that we are registered in. The problem that arises at times is that the time to reach a representative can be frustrating at times.
- The filing of the taxes in each state
- Record keeping
- Representatives at times that take time to solve the problem
- Time limit in reaching a representative
- The new program to make it more user friendly
October 11, 2022
If considering ADP I would run in the opposite direction
Score 1 out of 10
Vetted Review
Verified User
ADP has been the worst Payroll Company I have used to date. I have used Paychex Flex as well as Citibank Payroll, never once have I been put in the positions I have been put in with ADP. The customer service is terrible and does not offer resolutions. It's "their way or no way." The lack of professionalism and education when it comes to finances, taxes, and deductions is at an all time low. The staff of ADP needs proper education in tasks that are supposed to be their number one service. To say that I am displeased with ADP is an understatement. I will be shopping for a new payroll company immediately.
August 23, 2022
Keep up the good work ADP
Payroll processing, time keeping, onboarding.
- Dependable and accurate payroll processing.
- Help with solving problems.
- Reputable company.
- Secure.
- Easier onboarding program, specifically user registration and expansion to electronic fillable forms.
- Simplifying adding international companies to existing US based platform, felt like I was working with a totally new payroll provider when adding a Canadian company.
August 08, 2022
Efficient and Scalable Employee Relations System
The Human Resources department currently used ADP Workforce Now to manage payroll and all employee relations across our whole company.
The ADP Workforce Now team could use a better customer service experience. Our current customer representative is not the best when providing efficient solutions in a timely manner for our company.
The ADP Workforce Now team could use a better customer service experience. Our current customer representative is not the best when providing efficient solutions in a timely manner for our company.
- Organizing Information
- Reporting
- Speed
- Customer Service
- Timecards
- Consistency
Score 4 out of 10
Vetted Review
Verified User
We were exiting a PEO with TriNet due to high costs and poor service so we wanted to bring payroll and benefits in house for cost savings and more control over our own data. I was hoping to have similar implementation experiences as at previous employers but that wasn't the case here at my current job. We were looking for a product that would allow us to build out our employee experience with payroll and benefits enrollment as well as handle our payroll and tax filings in a multi-state environment. The level of service I previously received from ADP was a selling point as well as having many business contacts at ADP. Our team was familiar with ADP but were open to new software platforms that could rival that of ADP.
- ADP's industry reputation as well as the duration ADP has been in business allows the decision-makers to feel confident in tax filings, resource availability, and virtual classroom training of the product.
- The new WFN platform is very much improved from previous versions and has many ways to get to where you're going in the platform without having to remember just one way.
- ADP offers SmartCompliance with WFN as an add-on that provide a resource document for companies in a multi-state environment.
- The implementation process was very broken and had much room for improvement
- The Service Center Support is very hit and miss, mostly miss. For example, I can be on the phone with support for an urgent issue with an inexperienced employee that can take well over an hour, or I could have a lucky day and a very experienced employee will answer my call and walk me through the issue in 5-10 minutes.
- Service Connect in theory is a great idea to log your cases and see the follow up and updates but it is poorly managed. I will start a case with one employee, sometimes it will transfer to another employee, then there will be radio silence. I have to call in to ask for an update and that will create a new case. So very frustrating.
- ADP's Account Management/Sales Team should be more cohesive and accountable to the client where there are issues in the implementation phase and at least a few months outside of the handoff process.
July 24, 2022
ADP isn't good but it gets the job done.
Score 6 out of 10
Vetted Review
Verified User
We use ADP Workforce Now for payroll, employee onboarding, and benefits administration. We have several thousand per diem employees and a couple of hundred corporate employees. The needs of these employee populations are very different but ADP allows us to pay them all seamlessly in a single system. Payroll is their bread and butter. For ease of keeping to a single system, we decided to use the onboarding and benefits portals for our corporate team. At the time, it was the right decision but the setup took us one whole year to go live.
- Payroll
- Reporting
- PTO accrual
- Customer service (Because the product offering is so vast it's extremely difficult to find the right subject matter expert who can actually answer your questions.)
- Dependent and beneficiary options are limited (should include more than just spouse & child).
- Would be nice if the onboarding allowed for the digital signature of documents (such as an employee handbook).
June 30, 2022
Excellent product
We use ADP WorkforceNow for onboarding, processing payroll, compensation management, and performance management. We have had payroll and time-off issues, and moving to our current setup has been a game-changer. Employees are happy with the ability to enter and change their own personal information and know that their payroll and time-off balances are accurate and updated timely.
- Customized time off plans
- Payroll dashboard
- Application
- Virtual assistance with customer service. A live-chat feature would be so helpful.
- Outage communication. Often I log onto the bridge to find others experiencing the same issue.
June 16, 2022
ADP Workforce Now
We use ADP Workforce Now for our payroll, human resources, ACA reporting, and recruiting. We like the fact we do not have to worry about all payroll aspects, including quarterly taxes. One of the criticisms I have and others have is the lack of communication when there are system outages and having to wait on hold for an hour before reaching a CSR. (I have used ADP Workforce Now for over 22 years in other positions at other companies). Most of us only call in when we have an issue that needs to be dealt with immediately. I think the updates are coming too frequently, and it is making it difficult for practitioners to keep up. Some aspects of the recruiting module need to be addressed (we have tried many times to get help with the approval process and offer letter notification without success. I also believe that "on-boarding" should be part of the module, not an "add-on." The above criticisms are minor compared to having to use an "in-house" program. Overall I do recommend ADP Workforce Now for payroll and HR functions.
- Payroll
- Taxes
- Employee Management
- Recruiting
- Training
- Updates
June 16, 2022
We love ADP Workforce Now
I use ADP Workforce Now to process payroll on a weekly basis. During the pandemic, ADP Workforce Now was so helpful in creating reports and Time off policies to keep us in compliance. We also use the platform as a way to communicate and spotlight things to our employees. The staff has been super helpful, from the purchasing to setup to continued support.
- The continued support is amazing
- Our dedicated account managers have been fantastic
- Lots of learning opportunities as well
- I feel the reports are still a little hard to navigate
- I wish the the ability to switch between items in employee profiles were easier
June 16, 2022
ADP Workforce Now - Can't live without it!
We use ADP Workforce Now to process payroll, onboarding, and performance reviews. We have set up self-service for the staff so they can enter tax withholding and direct deposit changes and do open enrollment through ADP Workforce Now.
- Onboarding cuts the process down by half the time
- Time & Attendance allows for easy collection of time from 35 different locations
- Performance reviews cuts down on so much paper
- Self-service terms could be more user-friendly
- Mobile app could have the ability to enter state withholdings
June 16, 2022
See how ADP Workforce Now can help you save money and staff with their All in One Solutions
I am a practitioner in ADP Workforce Now and handle all new hire setups, benefit enrollments, payroll, T&A, and most other things outside of performance for employees. I love how integrated ADP Workforce Now combines each module for information to be in one place. We also use their document cloud, so instead of using our company's internal storage, everything is available at your fingertips by the employee.
- Integration between Payroll, time & attendance and benefits
- All in one recruitment module, including background & drug screenings with the ability to hire them directly from their application and convert them into an employee
- Open enrollment & new hire benefit selections are so easy and user-friendly to make open enrollment a breeze
- I would like to see their Organizational chart of our employees in the future be broken down to include T&A supervisors, not just managers.
- They also allow an employee to see three years of Holiday dates but only allow the practitioner to edit one year at a time, so the other two years could be wrong if the holiday falls over a weekend during one of the years.
May 24, 2022
ADP Workforce now simplifies on-boarding
Entering timesheets (time cards), tracking/requesting time off, annual insurance renewal selections, employee policy manual upload and acceptance. Keeps everyone accountable for entering their own time. Easier insurance renewal for all personnel - shows current selections so you don't have to remember and makes selections easier and quicker.
- timesheets
- policy acknowledgements
- time off requests
- carry over vacation - hard to differentiate between earned this year vs. carry over
- Needs more reminders to the approving party - sometimes employee does not have an approval prior to the requested day off
The best thing about ADP Workforce Now is its payroll management system. This HCM system has many good things to talk about, like time, attendance, and employee benefits management features that make it more accurate and perfect for any HR team in any small and big corporation. You can process employee payroll with ADP Workforce Now in a few steps.
- Taxes calculated and paid automatically on your behalf.
- You can process employee payroll in few steps.
- You can use on your computer as well as on your mobile phone.
- You can manage time, attendance and payroll etc.
- Customer service quality can be improved.
- Less information online about this management system for the new user.
- Reporting tools in ADP Workforce Now can be improved.
- I faced problems with Check delivery option, that can be improved.
April 26, 2022
A Great All-In-One HR Tool
ADP is one of our centralized HRISs that all employees use. This serves as our main data hub for employee information as well as an employee portal for people to access their tax documents, request time off, look at their paystubs, etc. Every employee has their own profile, and our company currently sits at around 1,200 employees. Finally, our HR teams use the tool for some more analytics, DEI metrics, and scheduling.
- Easy to navigate from a user standpoint.
- All-in-one package for essential HR functions.
- Simple process to update and access information.
- Access levels and approvals restrict the necessary parts of the platform.
- Great support, never crashes either.
- The interface is kind of clunky and old-school looking.
- I feel like the category labels could be more clear about what they actually are/do.
- A page listing out the approval process to gain access to certain info would be nice, that way people know who to reach out to.
April 26, 2022
My experience
We use ADP Workforce Now for Human Resource Management, Payroll & Time Management. We are using this company-wide for new hires, time cards along processing payroll. It solves our file management in one location.
- Storage
- HR Management
- Payroll
- Reporting
- Timecard Management
- Self Relience
April 14, 2022
Great product!!!! Tons of functionality
We use WFN for payroll, HR, benefits, and PTO, it's used by HR & Payroll, and our general managers. We use it to track PTO for multiple policies/classes of employees. It's used for when our customers need to buy out contracts, we use the payroll to determine time left on the contract and any other special requirements.
- Tracking PTO
- Time clock
- Updating benefits at renewal time
- PTO request process
- Remove the prenote option
March 23, 2022
Great for Employees
Score 7 out of 10
Vetted Review
Verified User
ADP kept track of our time and PTO. It made payroll easier and requesting time off simple. The staff was able to use it to clock in and/or out within a radius. We were able to track our vacation and sick time with the click of a button. It made tracking time simple.
- Keeps track of PTO
- Allows users to clock in from mobile
- Easy to obtain paystubs
- Sometimes the login in takes a lot of time
March 23, 2022
ADP [Workforce Now] Payroll/HR Review
We use ADP [Workforce Now] to process the company payroll; we are in the process of implementing the HR module and will be using ADP [Workforce Now] for onboarding and all other HR functions. ADP [Workforce Now] has allowed our company to consolidate multiple functions that were being handled with several vendors. ADP [Workforce Now] also provided our company the ability to streamline many internal processes.
- Payroll
- Reporting
- Consolidate tax functions
- [An improvement would be] uniform instructions from customer service.
- [Improving the] phone system by allowing customers to reach ADP consultants directly, instead of always receiving voicemail and waiting for return calls especially during implementations.
- [It would be helpful if a] grace period [was] added for submitting payroll (30 minutes past the deadline would help a lot).
February 17, 2022
Human Resources Manager
I have worked with ADP Workforcenow since 2015. ADP's evolution has been outstanding and it has provided different sources to all ADP users.
The Benefit Portal, Talent portal and the Cloud have really assisted all HR Professionals in time-saving. Our company uses ADP across the whole organization and within the last years we have implemented both the Benefit Portal and Cloud.
The Benefit Portal, Talent portal and the Cloud have really assisted all HR Professionals in time-saving. Our company uses ADP across the whole organization and within the last years we have implemented both the Benefit Portal and Cloud.
- Time and Attendance
- Benefit
- Reporting
- Paid Time Off
- Provide documents like policies
February 17, 2022
Best-in-class workforce pay platform
I primarily use ADP Workforce to clock in and out for work. We're able to see our punches for a given week and has views for the current pay period, previous pay period, and future pay period. It also has our holidays and days off on the calendar. Highly satisfied with ADP Workforce Now.
- Quick access to punching in and out
- Shows previous pay period, current pay period and future pay period
- Shows holidays and paid time off
- Easy to navigate menus
- It would be nice to be able to adjust your punches without having to use the notes feature
- We don't use it to request time off but that would be a nice feature