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ADP Workforce Now

ADP Workforce Now

Overview

What is ADP Workforce Now?

ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Direct deposit files (982)
    8.6
    86%
  • Pay calculation (994)
    8.5
    85%
  • Update personal information (967)
    8.5
    85%
  • View and generate pay and benefit information (976)
    8.1
    81%

Reviewer Pros & Cons

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Pricing

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Essential

Contact sales team

Cloud

Enhanced

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Cloud

Complete

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Cloud

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

ADP Workforce Now Demo | ADP

www.adp.com
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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7.6
Avg 7.9

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

7.9
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7.6
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

7.9
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

6
Avg 7.8

HR Reporting

Pre-built and custom reports, and integration with external data.

6.9
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

7
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.9
Avg 8.2

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

7.3
Avg 8.0

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

6
Avg 8.0

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

6.8
Avg 7.8
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Product Details

What is ADP Workforce Now?

ADP Workforce Now is presented as an all-in-one, adaptable, cloud-based HR . Built on a single database, ADP Workforce Now features Human Resource Management, Payroll, Benefits, Talent Management, Time & Labor Management, Learning and Analytics, and Return to Office capabilities.

ADP Workforce Now equips users with the tools not just to track HR information, but to help manage a workforce and make data-driven decisions. And, the user can add the functionality as needed with tools and capabilities designed specifically to provide an engaging experience for business leaders, managers, and workers.

•All-in-one: A configurable HR platform to manage all people management functions — payroll, HR, time, talent, and benefits — within a single database.

•Confident Compliance: Security features to keep data safe, while deep compliance expertise and solutions help protect a business.

•Ease of use: Features at the user's fingertips, making it easy to work in ways that fit the user's needs while also providing a better experience for the workforce

•Insights in the flow of work: Supports confident decisions informed by insights from a robust workforce database .

•Integrated and connected ecosystem: Broadens people management capabilities with an HR ecosystem that integrates with leading third-party solutions. Connects with vital partners such as accountants, brokers and financial providers.

PAYROLL. Built to help operate a business and meet compliance needs. With anytime, anywhere access, process payroll and gain insights into pay and earnings trends. Improves accuracy and increase confidence by reviewing and correcting errors before running payroll. Manage and pay employees across different jurisdictions and borders. ADP Workforce Now is also engineered to help support tax & compliance obligations and scales as the user's needs grow.

HUMAN RESOURCES. Designed to transform HR management from an administrative function to a vital, strategic part of the business. With configurable workflows and online document storage, reduces the time spent with paperwork and increases the time managing and transforming employees. Automates and streamlines key needs including new hire onboarding and employee acknowledgment. Reduces employee and manager questions by equipping them with anytime, anywhere access so they can take action at their convenience.

TALENT. Recruitment, performance management, compensation, learning. Attracts top talent and enables users to advertise open positions across 25,000+ Job Sites with JobTarget. Supports a proactive approach to hiring with embedded ZipRecruiter Job Slots that help identify and match active job seekers with best fit jobs. Profile Relevancy is used to analyze which applicants best match a job descriptions. Job requisitions can be defined using industry and geographic Compensation Benchmarks. The performance review process is streamlined to better assess and develop high-performing teams. Aligns performance to corporate goals with the help of cascading and weighted goals and displays team priorities and goal progress within an organized Performance dashboard. Provides flexibility outside of the traditional annual review process with continuous and non-common date reviews. Users can develop a defined pay-for-performance compensation strategy to help retain top talent.

BENEFITS ADMINISTRATION. Benefits administration with an actionable dashboard that brings notifications and tasks to the user's attention. Benefit plans can be executed with a smooth open enrollment process, and the data collection required to be compliant with the ACA. Utilizes electronic carrier connections to ensure that enrolled employees and their dependents match the organization’s records. Open Enrollment, with OE Center and its service team, help reduce administrative burden.

TIME & ATTENDANCE. TIme tracking for both employees and managers. Supports the management of labor costs, productivity and simplifies compliance with automated timekeeping, attendance tracking and scheduling. Time-saving automation, payroll integration, real-time visibility into attendance, time off, and overtime as well as real-time analytics.

ADP DATACLOUD. To support data-driven decision-making. With Payroll, Human Resources, Benefits, Time and Talent information in one system, the user can gain real, data-driven insight. ADP Benchmarks lets users see how they compare to similar companies, industries, and locations, to confidently make strategic decisions based on the industry's largest data set.

MOBILE. Equips employees and managers with anytime, anywhere access to view pay and tax information, complete benefits enrollment, clock in or out, and manage payment options. Business leaders can gain actionable workforce insights on their mobile device — when and how they need them with Executive and manager insights.

ADP MARKETPLACE. Broadens the capabilities of the HR suite with solutions ready to securely share data with ADP Workforce Now.

ADP Workforce Now Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

ADP Workforce Now Screenshots

Screenshot of ADP Workforce Now: a simple and complete human capital management solutionScreenshot of Benchmarking by ADP DataCloud: an application with an extensive data set ... available to ADP Workforce Now clientsScreenshot of ADP Workforce Now clients can equip their employees with the ADP Mobile self-service app

ADP Workforce Now Video

ADP Workforce Now - All-in-One HR Platform

ADP Workforce Now Integrations

ADP Workforce Now Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported Countriesmore than 50 countries currently supported
Supported LanguagesEnglish, Spanish, Canadian French

Frequently Asked Questions

ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.

Dayforce, UKG Pro, and Paychex Flex are common alternatives for ADP Workforce Now.

Reviewers rate Direct deposit files highest, with a score of 8.6.

The most common users of ADP Workforce Now are from Mid-sized Companies (51-1,000 employees).

ADP Workforce Now Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)20%
Mid-Size Companies (51-500 employees)70%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(2103)

Attribute Ratings

Reviews

(1-25 of 979)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
ADP is our payroll software. We use it for every aspect of payroll. ADP keeps track of all of our employee's pay, also we utilize the tax service.
  • Paying employees on time
  • Figuring taxes and deductions
  • Easy to access information on employee's pay.
  • Customer service - overworked employees
  • Too many upgrades and changes - too many are for aesthetic views
  • Not giving us the option to not change the appearance of pages.
Well suited - Since we have not time to waste, when payroll is in error, it allows me to correct to get back to entering payroll, instead of calling customer service which takes forever.
Not well suited - Having personal customer reps that are so overwhelmed that they can't address any issues until 24 hours have gone by. The whole idea of a personal rep for our company is to have them address issues immediately. We have now find it's actually better to wait forever on hold to get a random customer agent, then wait a whole day to have an immediate need fixed.
Score 1 out of 10
Vetted Review
Verified User
We have 2 companies and over 200 employees and have been processing payroll for over a year through ADP's Workforce platform. We had previously used the Run platform for over 10 yrs. The workforce platform has been fine for HR related tasks but an absolute nightmare for payroll. The nightmare began with set up, an implementation team that changed, lacked knowledge and skills for proper set up. Ongoing issues with disappearing tax codes, and tax errors. Site functionality is pathetic, numerous technical glitches, tax returns not available within the reports module, to be told to use a work around, for the "workaround" not to work either. 4 support tickets and hours on the phone and still can not access or get copies of our local tax returns. Their support is frustrating at best but more often than not worthless. It takes 2-3 phone calls to solve an issue or to get a support ticket. Paychecks voided only to reappear and after 4 phone calls and the pay showing as corrected to still be included on their W2's. We have been grossly overcharged for tax set ups and filings in local jurisdictions with 0 amounts that were never needed and should never have been set up and we made numerous attempts to correct. Numerous calls to be told it was fixed and charges corrected, the charges stopped for 1 month and then started again. There have been more issues and errors in 1 year than in the previous 20 years of processing payrolls and the fees were 4x more not including over a hundred hours dealing with issues and support and again we still have no access to our local municipality tax returns that were filed, if they were filed and 30 days after the qtr end no access to our state UC returns that are needed for an audit.
  • employee reporting
  • implementation and set up team lacking in knowledge
  • technical issues glitches with platform
  • Support is worthless
  • no accountability when there are issues and failures within their system
  • overly complicated and difficult to navigate
I have done payroll for over 25 years for 3 businesses with over 300 employees. I have used multiple other platforms as well as doing payroll 100% in house. I have used ADP's Run platform with no issues. Workforce now has been the worst experience and in 1 year we have had more problems and errors than all of my previous years combined all while costing us 4x as much. Support is abysmal and at times completely wrong. Numerous support tickets for the same issues and the problems continue. It has gotten so bad we started videoing our use of the platform to show and document the numerous issues. There is 0 accountability on ADP's behalf for numerous system failures and in no way have they come close to delivering on the product we were sold and have been overcharged for. 4 support tickets in 2 months trying to gain access to the tax returns we paid for, still no resolution. They have not even offered to email or mail a copy of the returns. We have no idea if they have actually been filed since we can not view them in any way through Workforce Now, ireports or smart compliance.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We currently us ADP Workforce Now to have staff members clock in and out, look at their pay, submit vacation time off, etc...ADP Workforce Now is working wonderful for the company. It allows us to keep everything in one place, under one program. The only thing that I personally don't like it when we need to submit time off we have to click a link that opens another window in order to submit the requested time off. That is the only problem that I think would need to be reviewed and planned differently.
  • Keeping track of all paystubs from new and previous jobs
  • Easy access to W2's
  • Quick view of paystubs
  • Timesheets
  • Submitting time off
A specific scenario, is walking into work and being able to go straight to your desk without having to go to the kiosk and punch in, but being able to do it directly from your phone. Another scenario, is being out and being able to access your paystubs right on the spot without having to print anything out on the computer.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ADP Workforce Now is essential to not only our HR department but our employees too. It is an all in one HR solution because payroll and benefits can be managed here. Every year this tool makes our lives easier. It is easy to use and if we every need any help we can reach out to the ADP team for assistance. This tool helps make employees lives easier due to its ease of use.
  • Payroll
  • Benefits
  • Personal Profile/information
  • Time off
  • Performance Managment
  • Employee Development
  • Employee Engagement
  • Surveys
This tools handles everything so easily. It is well suited for large organizations. Our company has over 250 employees. This is an essential tool for our business.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I have used ADP Workforce Now since around 2019 and find it much more intuitive now. When I used it a few years ago it did not seem very modern. Now, with the updates to make it more user-friendly and intuitive, it is much better to use. I would recommend it.
  • Pay Stubs
  • Deductions
  • Employee Information
  • Better UI
I would say ADP Workforce Now does the job but there are other HRIS / Payroll software that are more enjoyable to use. The good thing about ADP Workforce Now is it seems suitable to organizations of almost all sizes and industries.
Score 1 out of 10
Vetted Review
Verified User
We were with ADP Workforce Now for one year. The expense was over $48,000. From day one, the payroll was wrong. In my opinion, the software is antiquated. In my experience, software problems every payroll. If you wanted help with HR. Maybe you will get an email in two weeks. By that time, the situation has resolved or it was too late. By March of last year, I wanted to leave. They assured me, they would do better. In my experience, they never set up the employee deductions correctly. 2 payroll cycles some employees did not get paid, because they took too many deductions. In my experience, they left us with no solution and just a "sorry". In my experience, they never filed our State taxes because they did not have our Alabama SUI number. Hello, we work in Maryland. We have no Alabama employees. It is March, I still do not have the 940's. In my experience, they continue to take $ 3500 per month from our Bank account and we have not used the service since Dec 2023. Please save yourself money and time, in my opinion, ADP Workforce Now does not value your time. I think this is the worst payroll service-ever.
Never. In my experience, the sales rep sold be a non existent service. Of course, he is no longer with the company. In my experience, no follow up on problems and no solutions provided. Every payroll, we spent hours on the phone with ADP Workforce Now so they could figure out the software problem. In my opinion, not a company that values their clients. We still do not have our 940's. We need this to be filed with the state and it is needed for our workers comp audit.
Kelly Janssen Wooley | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
As an HR/Payroll department of one ADP Workforce now was able to assist in automating many different processes. We currently use the onboarding function which allows new employees to complete all new hire paperwork including the I-9 within ADP prior to their first day. Then through ADP I am able to verify through the E-verify system. All documents are saved within the profile. We also utilize the time and attendance function which has been a godsend with our technicians we are able to capture all of the necessary information to be able to bill back our customers. Vacation policies are built in so accrual rates automatically increase when necessary, rollover amounts occur automatically. We also use it for merit increases and bonuses. Manager are able to put in their recommendations and then it goes through the proper approval process before automatically being added to the payroll. I have had great experience with customer service and would highly recommend this product to anyone looking to change. Oh are you adding a new state? ADP handles the tax filings for you as well.
  • customer service
  • working with you to make sure everything is done right
  • payroll
  • Performance Management - more user friendly
If you are looking to automate processes and have the system handle administrative, boring tasks this is the system for you. They are continuing to evolve and are coming out with improvements constantly. Have a suggestion on an improvement they will listen and consider implementing.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I have used ADP Workforce Now for over 8 years. The representatives are always helpful to resolve issues when they arise & keep us updated as compliance laws are always changing.
  • Resolve issues
  • Keep us informed with changes
  • Ease of navigation
  • Speed of pages loading could be faster
  • Time out is too frequent - wish it did not time out while in use
  • Time out warning is not visible - it just shows inaccurate data & spins so it's not clear you've timed out
ADP is well suited for handling the majority of our payroll and HR needs. Adding new functions are generally easily carried out with the ADP client service team as our company continues to grow. Reports generate fairly quick and are accessible in multiple areas, which is convenient. ADP also provides numerous way for our team to clock in and out which is also a nice benefit for when the main clocking option is currently unavailable.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Our business is a non-profit that operates decentralized with a large number of the workforce comprised of 1500 employees, most are part-time variable hour and seasonal staff. Our operations span over 4 counties. We utilize most all products ADP offers. We struggle with quality candidates in recruitment, communication/training, retention, stats, and limited funding large spans of control/streamlined approached to staffing due to limited funding.
  • Payroll is consistent and precise
  • Professional Services Team
  • Onboarding. Has been a nightmare since we implemented it
  • Recruitment/Sass relationships is terrible, and you will spend 5 calls getting shuffled back and forth. SASS doesn't respond to emails.
  • More functionality, limited. Keep adding on to the base level system. A lot of times it takes a lot of keystrokes, steps, and area/screens to complete simple routine functions. In our high paced dept, is in large numbers.
  • All the segments. None of the groups/systems or add on services work together work nor do the products. Overseas call support is very hard, especially in Tech support and Report. I get cases for tech support that take a month a least and I had to work around the system because it was a new hire. They take too long to resolve issues.
  • Implementation is rushed. Should include services like Professional Services does in helping you get set up for it to be efficient not frustrating where you could lose customers because the support teams just do what you ask to fix/do what you are trying to do. They don't help get things set up to use the system the best way.
ADP has gotten so big and their products/support teams do not work together well. Tech support takes at least a month to resolve tech issues. Onboarding has been a nightmare but our only avenue to create less manual entry. Too many areas/keystroke/screens to complete routine tasks.
Julie Hess-Dorsett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use ADP Workforce Now for Onboarding, Recruiting, Payroll processing, Benefits, Smart Compliance, and Reporting. The Onboarding module has decreased the time it takes to onboard an employee dramatically, putting the new hire in charge of the process. The recruiting module flows directly into the onboarding reducing a lot of data entry. Smart Compliance has recently become much more user friendly, giving the user access to information we previously had to call ADP to obtain. Overall, ADP Workforce Now has become much more user friendly, allowing the company to reduce costs incurred with overtime. The Human Resources, Payroll, and Finance departments are much more efficient, not having to rely on ADP help desk to solve minor issues.
  • ADP Workforce Now is extremely user friendly!
  • Onboarding is easier with the new hire using online features instead of filling out mountains of paperwork!
  • ADP Workforce Now's self service options are constantly being added!
  • ADP should be able to contact their clients when there is are technical issues.
  • Notification when upgrades are scheduled instead of logging in to find changes.
  • More free options for recruiting.
ADP Workforce Now is extremely user-friendly and offers a lot of self-service options. When the system goes down unexpectedly, ADP should be able to notify and update their customers.
October 23, 2023

ADP Delivers for Payroll

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use ADP to pay employees in 5 different company codes and 4 different pay cycles. Our companies are registered in a total of 12 states.
  • Communications through ADP case responses
  • Follow up on problems
  • Looking for ways to improve and streamline the process of paying people.
  • I feel like there should be more in-person training available.
  • Employee transfers from one company code to another could be better.
We are a company with employees paid weekly, bi-weekly, semi-monthly and monthly. ADP Workforce Now makes the process of paying up to 1000 employees over all of these different paycycles something that I can make happen with very few issues.
October 16, 2023

Efficient and thorough!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use ADP for hiring and onboarding of new expatriates, for their monthly payroll but also to get reports and manage vacation accruals through Time and Attendance.
  • Payroll
  • Creation of reports
  • Data
  • Time and attendance’s desktop app
For payroll, ADP is easy to use and very efficient. Mobile app is also very user friendly.
For time and attendance desktop version, our users have a hard time requesting reports.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The system is being used for Time & Attendance as well as HR company wide
  • Track time in eTime
  • Provide regular updates
  • Reports are too complex
  • ADP WFN and eTime sometime do not work well together
There should be more training and in depth detail
Score 1 out of 10
Vetted Review
Verified User
Our company creates and implements lighting designs for major events and luxury brands. We employ a core team of designers and engineers who plan the work and interact with clients and then a we have a massive network of casual employees we bring in to execute the design. Each design is bespoke, technically complex, and short term, so our implementation teams are specially selected for each job to ensure we have the right people with the right skill sets on the job site. This creates several payroll challenges, I have a huge pool of folks who may or may not work for us in a given week, quarter, or year, and there's really no way for me to know which employees will get a lot of work and which ones will only work for a day or two. I was looking for a payroll company that could handle the expansion and contraction of our label pool without requiring a bunch of busy work from me. ADP Workforce Now appeared to be that solution.
  • ADP Workforce Now only bills clients for how many employees are paid in a cycle rather than billing for every "active" employee. In my research, they were the only major US payroll company with this billing option. Since our company goes from paying 20 people one cycle to 150 people the next, this is a very important cost control measure for our company.
  • In my experience, the transition to ADP Workforce Now from our old provider was a nightmare. By far this was the worst Implementation team I've ever experienced. Taxes and PTO were messed up for months. I had to say the same things over and over again in meetings. In my opinion, there was very little work done on my account between meetings and it was abundantly clear that my emails were not getting read. We spent most of the zoom calls in silence listening to the implementation manager type questions to "the tech team" and mutter to himself.
  • Overall, in my experience, customer service is very, very, very bad. For us, it takes days to get a reply and you are encouraged to just scroll through online forums looking for answers. I take a lot of my questions to Chat GPT these days, it's a lot more efficient for me.
  • In my experience, there are HEAVY limitations on what the system can/can't do. And, in my opinion, when you run up against them the response from ADP Workforce Now is just a shoulder shrug and "well that's how it works, what can you do about?" I believe there is zero attempt to find a creative solution or explore writing a custom script. The sales team told me they had "best in class technology." That has not been evident in my case.
  • Getting employees to engage with ADP Workforce Now has been challenging for us. The User Registration Codes expire long before the employees use them, I'm constantly receiving "I can't log in" emails. It's a true drain on my time and an explosion of my workload.
I would not recommend ADP Workforce Now to anyone in my industry, I think it is terrible at supporting temporary and casual workers who don't need a bunch of bells and whistles, they just need to quickly log in to a website and look at their check stub. In my opinion, it seems to be built for small - to - medium size business with regular full-time and part-time employees working regular schedules.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use ADP to process payroll. Our newest issue is using the PTO in ADP. We used to keep it in our other system and only import the PTO. We have been struggling with getting accurate balances and accruals and have struggled to get good answers. Sometimes we get more of a mess than help.
  • Works well with importing time
  • The new tabs to make it easy to switch back and forth from the employee pay and benefits pages
  • Allows employees to view their information, easily
  • I absolutely love the chat feature but sometimes I get such advice that things are made worse, I would love more knowledgeable reps
  • I get a lot of errors on payroll day about not being able to save changes and it really slows me down and sometimes I miss things because I thought they saved.
  • I wish I was better at reporting but at summit the reporting sessions don't really get focused on payroll
Overall ADP is user friendly but I wish we received more consistent help.
August 25, 2023

User Friendly!

Teresa Stivala, SHRM-CP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use it to hire and make all changes to employees, including managing benefits, security access, resetting passwords, and learning management.
  • Easy to navigate.
  • Quick, ease access to troubleshooting.
  • Quick guides on the bridge.
  • Reports could use a little upgrade.
  • Delegated activities function.
Easy to onboard new staff and very user-friendly for new and current staff to navigate and use. The App makes it even easier to have all your information in one easy spot.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We implemented in 2019 about a year ahead of the COVID-19 pandemic. We quickly realized how fortunate we were in doing so once the pandemic hit and remote work became commonplace. W do not know how we would have managed time and attendance, payroll, recruitment and onboarding remotely with the paper laden processes we had in place beforehand. ADP has helped us improve our efficiency and accuracy of data and processes allowing more time to focus on other objectives. Compliance and ACA management is managed with less time and effort.
  • Recruitment/Applicant Tracking
  • Activity Process and Approval Flow
  • Time and Attendance management
  • Reporting specific for Section 125 Plan Discrimination Testing
  • Allow Practitioners or Super Users to emulate users they support
As a Benefits Plan Administrator, I find that I have significantly more time than I used to when managing the open enrollment process. Since the process is an annual one and ADP releases many software updates throughout the year, we always request an ADP OE Specialist during the OE season. Each year I find our assigned ADP representative to be knowledgeable and extremely helpful.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our agency uses ADP WFN for data, payroll, recruiting, performance management and many other functions. ADP WFN has robust reporting opportunities and is consistently updating this SAS to keep current with needs of different industries and types of employers. <br><br>For our organization, HR specifically enters all payroll, training, and compliance items, we also track and monitor compliance using ADP. After five (5) years using this system, we are still learning about the system and all of it's capabilities. I personally would like to become ADP certified so that my understanding and knowledge of how the SAS works will continue to grow and assist not only the organization with working smarter not harder, but also lends the opportunity for user training. So far, our agency is very satisfied with the functionality of ADP WFN.
  • Reporting
  • Analytics
  • Compliance
  • Recruitment
  • Onboarding
  • Performance Management
  • New Hire Process - Must use Classic View due to split allocations, not available in the new view
  • When returning a manager from LOA, an option needs to be available to restore all direct reports to this manager without having to manually perform this function, the reassignment is available in the wizard putting the manager on leave and needs to be added to the wizard for returning these kinds of employees back to active status.
Great system, always updating to the latest and greatest which is helping business professionals work smarter, not harder. However, I am not sure I know how to answer this specific question regarding scenarios.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Time and attendance instead of paper timesheets (I can read), also use HR functions – schedules, reports, ACA, and of course, payroll processing with tax returns.
  • Educational learning of the product.
  • Timesheet ease.
  • Timing of updates - when they are done that there are not a lot of errors for the main processing day.
  • Service connects - that it does not take more than 24 hours to at least get a response that someone is working on the problem if not corrected.
For everyday payroll, time, and attendance, it is great. If you are in a heavy tax area (many local, to go with state and federal) you may think twice, or at least take extra time in the setup to make sure all is correct.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use ADP Workforce Now from Recruiting to Retirement. Our entire employee experience is now being handled in the various areas of Workforce Now. Using one source system allows us to to tailor each step and part of our processes, to better suit our environment and culture. We keep relevant and timely throughout our employee life-cycles. From welcome videos to learning modules to interval surveys that allow us to check the temperature and progress of our employees and initiatives. We also continue to open up new areas of employee self-service to give our employees more visibility and control over their own experiences. ADP Workforce Now has been the most instrumental part of our being able to build upward and outward as our organizational needs change and grow.
  • Reporting
  • Integrations
  • Dashboards
  • Flexible Page Setups and Customizations
  • Salary Adjustment Effective Dating
  • Shift Premium Calculations
  • Timekeeping
  • Hierarchy availability in Team Leader/Supervisor to Manager and above
ADP Workforce Now is well suited for medium to larger organizations that have someone dedicated to do the work in both HR and Payroll respectively. There are so many areas and so much functionality, that not having someone dedicated to learn and be the SME will likely have your organization under-utilizing the system and thereby overpaying now and even more later when you finally discover what you've been missing for the efficiencies that can be realized.
Joyce Himes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We're fully integrated workforce management systems that gives our organization best solutions to access to payroll, HR and Benefits and time attendance information which meets our organizational needs. So far, we never encountered any problems that we think or thought that the organization may not like it. Overall, the products itself are the best software that the organization needs for simple and detail constructive solutions.<br>
  • Self Service
  • Mobile Apps for employees
  • Time attendance
  • Reports
  • Customer service is excellent
  • Understanding more about FLSA OT for shift differential
Dashboard news is rewarding
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use ADP WFN for managing our employee's information, benefits, processing payroll, time and attendance, and time off policies. The product helps everything as mentioned be centrally located and connected. Also, it is very user friendly for our supervisors who do not typically use computers on a daily basis.
  • Time and Attendance
  • Processing Payroll
  • Customer Service
  • Cost is very high
  • Too many updates that fix things that were not broken
  • Glitches or payroll errors that do not provide details as to what they are
There is a large amount of customization you can do, however, you have to call in most of the time to have these things enabled or turned on, which can be frustrating because the hold time can be quite long. They recommend putting in a service request instead, however, this also can take a very long time to hear back from.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is our main HCM system and is used for all aspects of payroll.
  • It is easy to use.
  • It can be glitchy.
While WFN can be glitchy at times, overall it is a good system and can be customized to fit your business needs.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ADP Workforce is now utilized for Recruiting, Benefits Administration, and Payroll Processing. We currently have two company codes with around 250 employees each. We are able to maintain a separation between our faculty and professor type by having two company codes.
  • The time and Attendance platform is robust and allows us to pay our employees with multiple compensation plans.
  • User Friendly for Administrators and Regular Employees.
  • Communicates law and policy changes within your jurisdictions.
  • Custom Reports can be confusing to create and use.
  • Employee information is in multiple locations. (ie. Pay Profile and Employment Profile.
  • Employees are terminated when moving states and company codes.
Like any program, there are some hiccups. Overall the value of ADP Workforce Now outweighs any annoyances etc.
Jennifer Lawler | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use ADP Workforce Now for HR, payroll, e-time, benefits, and keeping electronic employee files. Using ADP Workforce Now for payroll and e-time makes our jobs a lot easier because we can always access employee timecards and then easily import them when it's time to run the payroll. The payroll module makes sure that taxes and proper deductions are always coming out. Benefits and carrier connections have truly made my life easier because I enter it once into ADP Workforce Now and then the data is EDI sent to the correct carrier, so I don't need to enter the same data on multiple websites.
  • Customer Service - I can always get someone on the phone
  • Calculating taxes - I don't need to manually calculate state and federal tax
  • I would like it if better communication was sent out about new product updates. Sometimes, I go into a screen and things are different and I have to relearn it on the fly.
  • Editing the mobile app - I would like it if what is shown on the desktop version was automatically on the app. WAY more of my employees use the app, but I put the most important information on the desktop version because it is easier to update.
Every module we have added over the years has made my job easier, which leaves more time to focus on other aspects of my job.
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