Great to keep all documents in one place....
We currently us ADP Workforce Now to have staff members clock in and out, look at their pay, submit vacation time off, etc...ADP Workforce …
Overview
What is ADP Workforce Now?
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.
Recent Reviews
How ADP Workforce Now Differs From Its Competitors
Awards
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Popular Features
- Direct deposit files (983)8.787%
- Pay calculation (995)8.787%
- Update personal information (968)8.686%
- View and generate pay and benefit information (977)8.383%
Reviewer Pros & Cons
Pricing
Essential
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Cloud
Enhanced
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Cloud
Complete
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Cloud
Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
ADP Workforce Now Demo | ADP
www.adp.com
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Product Details
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- Competitors
- Tech Details
- FAQs
What is ADP Workforce Now?
ADP Workforce Now is presented as an all-in-one, adaptable, cloud-based HR . Built on a single database, ADP Workforce Now features Human Resource Management, Payroll, Benefits, Talent Management, Time & Labor Management, Learning and Analytics, and Return to Office capabilities.
ADP Workforce Now equips users with the tools not just to track HR information, but to help manage a workforce and make data-driven decisions. And, the user can add the functionality as needed with tools and capabilities designed specifically to provide an engaging experience for business leaders, managers, and workers.
•All-in-one: A configurable HR platform to manage all people management functions — payroll, HR, time, talent, and benefits — within a single database.
•Confident Compliance: Security features to keep data safe, while deep compliance expertise and solutions help protect a business.
•Ease of use: Features at the user's fingertips, making it easy to work in ways that fit the user's needs while also providing a better experience for the workforce
•Insights in the flow of work: Supports confident decisions informed by insights from a robust workforce database .
•Integrated and connected ecosystem: Broadens people management capabilities with an HR ecosystem that integrates with leading third-party solutions. Connects with vital partners such as accountants, brokers and financial providers.
PAYROLL. Built to help operate a business and meet compliance needs. With anytime, anywhere access, process payroll and gain insights into pay and earnings trends. Improves accuracy and increase confidence by reviewing and correcting errors before running payroll. Manage and pay employees across different jurisdictions and borders. ADP Workforce Now is also engineered to help support tax & compliance obligations and scales as the user's needs grow.
HUMAN RESOURCES. Designed to transform HR management from an administrative function to a vital, strategic part of the business. With configurable workflows and online document storage, reduces the time spent with paperwork and increases the time managing and transforming employees. Automates and streamlines key needs including new hire onboarding and employee acknowledgment. Reduces employee and manager questions by equipping them with anytime, anywhere access so they can take action at their convenience.
TALENT. Recruitment, performance management, compensation, learning. Attracts top talent and enables users to advertise open positions across 25,000+ Job Sites with JobTarget. Supports a proactive approach to hiring with embedded ZipRecruiter Job Slots that help identify and match active job seekers with best fit jobs. Profile Relevancy is used to analyze which applicants best match a job descriptions. Job requisitions can be defined using industry and geographic Compensation Benchmarks. The performance review process is streamlined to better assess and develop high-performing teams. Aligns performance to corporate goals with the help of cascading and weighted goals and displays team priorities and goal progress within an organized Performance dashboard. Provides flexibility outside of the traditional annual review process with continuous and non-common date reviews. Users can develop a defined pay-for-performance compensation strategy to help retain top talent.
BENEFITS ADMINISTRATION. Benefits administration with an actionable dashboard that brings notifications and tasks to the user's attention. Benefit plans can be executed with a smooth open enrollment process, and the data collection required to be compliant with the ACA. Utilizes electronic carrier connections to ensure that enrolled employees and their dependents match the organization’s records. Open Enrollment, with OE Center and its service team, help reduce administrative burden.
TIME & ATTENDANCE. TIme tracking for both employees and managers. Supports the management of labor costs, productivity and simplifies compliance with automated timekeeping, attendance tracking and scheduling. Time-saving automation, payroll integration, real-time visibility into attendance, time off, and overtime as well as real-time analytics.
ADP DATACLOUD. To support data-driven decision-making. With Payroll, Human Resources, Benefits, Time and Talent information in one system, the user can gain real, data-driven insight. ADP Benchmarks lets users see how they compare to similar companies, industries, and locations, to confidently make strategic decisions based on the industry's largest data set.
MOBILE. Equips employees and managers with anytime, anywhere access to view pay and tax information, complete benefits enrollment, clock in or out, and manage payment options. Business leaders can gain actionable workforce insights on their mobile device — when and how they need them with Executive and manager insights.
ADP MARKETPLACE. Broadens the capabilities of the HR suite with solutions ready to securely share data with ADP Workforce Now.
ADP Workforce Now Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Travel absence management
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
ADP Workforce Now Screenshots
ADP Workforce Now Video
ADP Workforce Now - All-in-One HR Platform
ADP Workforce Now Integrations
- Oracle Fusion Cloud HCM
- SAP Concur
- Sage Intacct
- QuickBooks Desktop Enterprise
- 100+ integrations via marketplace.adp.com and APIs
ADP Workforce Now Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | more than 50 countries currently supported |
| Supported Languages | English, Spanish, Canadian French |
Frequently Asked Questions
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.
Reviewers rate Pay calculation and Direct deposit files highest, with a score of 8.7.
The most common users of ADP Workforce Now are from Mid-sized Companies (51-1,000 employees).
ADP Workforce Now Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 20% |
| Mid-Size Companies (51-500 employees) | 70% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
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Reviews and Ratings
(2090)Attribute Ratings
Reviews
(1-25 of 559)Companies can't remove reviews or game the system. Here's why
Score 1 out of 10
Vetted Review
Verified User
We were with ADP Workforce Now for one year. The expense was over $48,000. From day one, the payroll was wrong. In my opinion, the software is antiquated. In my experience, software problems every payroll. If you wanted help with HR. Maybe you will get an email in two weeks. By that time, the situation has resolved or it was too late. By March of last year, I wanted to leave. They assured me, they would do better. In my experience, they never set up the employee deductions correctly. 2 payroll cycles some employees did not get paid, because they took too many deductions. In my experience, they left us with no solution and just a "sorry". In my experience, they never filed our State taxes because they did not have our Alabama SUI number. Hello, we work in Maryland. We have no Alabama employees. It is March, I still do not have the 940's. In my experience, they continue to take $ 3500 per month from our Bank account and we have not used the service since Dec 2023. Please save yourself money and time, in my opinion, ADP Workforce Now does not value your time. I think this is the worst payroll service-ever.
December 06, 2023
HR Department of One Savior
As an HR/Payroll department of one ADP Workforce now was able to assist in automating many different processes. We currently use the onboarding function which allows new employees to complete all new hire paperwork including the I-9 within ADP prior to their first day. Then through ADP I am able to verify through the E-verify system. All documents are saved within the profile. We also utilize the time and attendance function which has been a godsend with our technicians we are able to capture all of the necessary information to be able to bill back our customers. Vacation policies are built in so accrual rates automatically increase when necessary, rollover amounts occur automatically. We also use it for merit increases and bonuses. Manager are able to put in their recommendations and then it goes through the proper approval process before automatically being added to the payroll. I have had great experience with customer service and would highly recommend this product to anyone looking to change. Oh are you adding a new state? ADP handles the tax filings for you as well.
- customer service
- working with you to make sure everything is done right
- payroll
- Performance Management - more user friendly
October 25, 2023
ADP is a great source for handling our pay needs
I have used ADP Workforce Now for over 8 years. The representatives are always helpful to resolve issues when they arise & keep us updated as compliance laws are always changing.
- Resolve issues
- Keep us informed with changes
- Ease of navigation
- Speed of pages loading could be faster
- Time out is too frequent - wish it did not time out while in use
- Time out warning is not visible - it just shows inaccurate data & spins so it's not clear you've timed out
October 24, 2023
Payroll gets the job done, the other products.....
Our business is a non-profit that operates decentralized with a large number of the workforce comprised of 1500 employees, most are part-time variable hour and seasonal staff. Our operations span over 4 counties. We utilize most all products ADP offers. We struggle with quality candidates in recruitment, communication/training, retention, stats, and limited funding large spans of control/streamlined approached to staffing due to limited funding.
- Payroll is consistent and precise
- Professional Services Team
- Onboarding. Has been a nightmare since we implemented it
- Recruitment/Sass relationships is terrible, and you will spend 5 calls getting shuffled back and forth. SASS doesn't respond to emails.
- More functionality, limited. Keep adding on to the base level system. A lot of times it takes a lot of keystrokes, steps, and area/screens to complete simple routine functions. In our high paced dept, is in large numbers.
- All the segments. None of the groups/systems or add on services work together work nor do the products. Overseas call support is very hard, especially in Tech support and Report. I get cases for tech support that take a month a least and I had to work around the system because it was a new hire. They take too long to resolve issues.
- Implementation is rushed. Should include services like Professional Services does in helping you get set up for it to be efficient not frustrating where you could lose customers because the support teams just do what you ask to fix/do what you are trying to do. They don't help get things set up to use the system the best way.
October 24, 2023
ADP Workforce Now is extremely user friendly!
I use ADP Workforce Now for Onboarding, Recruiting, Payroll processing, Benefits, Smart Compliance, and Reporting. The Onboarding module has decreased the time it takes to onboard an employee dramatically, putting the new hire in charge of the process. The recruiting module flows directly into the onboarding reducing a lot of data entry. Smart Compliance has recently become much more user friendly, giving the user access to information we previously had to call ADP to obtain. Overall, ADP Workforce Now has become much more user friendly, allowing the company to reduce costs incurred with overtime. The Human Resources, Payroll, and Finance departments are much more efficient, not having to rely on ADP help desk to solve minor issues.
- ADP Workforce Now is extremely user friendly!
- Onboarding is easier with the new hire using online features instead of filling out mountains of paperwork!
- ADP Workforce Now's self service options are constantly being added!
- ADP should be able to contact their clients when there is are technical issues.
- Notification when upgrades are scheduled instead of logging in to find changes.
- More free options for recruiting.
Score 1 out of 10
Vetted Review
Verified User
Our company creates and implements lighting designs for major events and luxury brands. We employ a core team of designers and engineers who plan the work and interact with clients and then a we have a massive network of casual employees we bring in to execute the design. Each design is bespoke, technically complex, and short term, so our implementation teams are specially selected for each job to ensure we have the right people with the right skill sets on the job site. This creates several payroll challenges, I have a huge pool of folks who may or may not work for us in a given week, quarter, or year, and there's really no way for me to know which employees will get a lot of work and which ones will only work for a day or two. I was looking for a payroll company that could handle the expansion and contraction of our label pool without requiring a bunch of busy work from me. ADP Workforce Now appeared to be that solution.
- ADP Workforce Now only bills clients for how many employees are paid in a cycle rather than billing for every "active" employee. In my research, they were the only major US payroll company with this billing option. Since our company goes from paying 20 people one cycle to 150 people the next, this is a very important cost control measure for our company.
- In my experience, the transition to ADP Workforce Now from our old provider was a nightmare. By far this was the worst Implementation team I've ever experienced. Taxes and PTO were messed up for months. I had to say the same things over and over again in meetings. In my opinion, there was very little work done on my account between meetings and it was abundantly clear that my emails were not getting read. We spent most of the zoom calls in silence listening to the implementation manager type questions to "the tech team" and mutter to himself.
- Overall, in my experience, customer service is very, very, very bad. For us, it takes days to get a reply and you are encouraged to just scroll through online forums looking for answers. I take a lot of my questions to Chat GPT these days, it's a lot more efficient for me.
- In my experience, there are HEAVY limitations on what the system can/can't do. And, in my opinion, when you run up against them the response from ADP Workforce Now is just a shoulder shrug and "well that's how it works, what can you do about?" I believe there is zero attempt to find a creative solution or explore writing a custom script. The sales team told me they had "best in class technology." That has not been evident in my case.
- Getting employees to engage with ADP Workforce Now has been challenging for us. The User Registration Codes expire long before the employees use them, I'm constantly receiving "I can't log in" emails. It's a true drain on my time and an explosion of my workload.
August 17, 2023
ADP’s downside
We use ADP for onboarding, Time & Attendance, job posts, reports, analytics, etc… I personally do the onboarding as well as trouble shooting anything within ADP. I also set up out holidays, PTO, import any changes, and assign practitioner access levels to all of our directors. Overall, we use ADP for the majority of our workflow.
- Onboarding
- Reports
- Assigning policies
- Crashing and have to clear cache and cookies everyday
- Clearer instructions
July 18, 2023
ADP to me as of 5-25-2023
Time and attendance instead of paper timesheets (I can
read), also use HR functions – schedules, reports, ACA, and of course, payroll processing with tax returns.
- Educational learning of the product.
- Timesheet ease.
- Timing of updates - when they are done that there are not a lot of errors for the main processing day.
- Service connects - that it does not take more than 24 hours to at least get a response that someone is working on the problem if not corrected.
July 13, 2023
Potential for Greatness If Used Effectively
We use ADP Workforce Now from Recruiting to Retirement. Our entire employee experience is now being handled in the various areas of Workforce Now. Using one source system allows us to to tailor each step and part of our processes, to better suit our environment and culture. We keep relevant and timely throughout our employee life-cycles. From welcome videos to learning modules to interval surveys that allow us to check the temperature and progress of our employees and initiatives. We also continue to open up new areas of employee self-service to give our employees more visibility and control over their own experiences. ADP Workforce Now has been the most instrumental part of our being able to build upward and outward as our organizational needs change and grow.
- Reporting
- Integrations
- Dashboards
- Flexible Page Setups and Customizations
- Salary Adjustment Effective Dating
- Shift Premium Calculations
- Timekeeping
- Hierarchy availability in Team Leader/Supervisor to Manager and above
July 13, 2023
ADP Workforce Now release my stress levels.
We're fully integrated workforce management systems that gives our organization best solutions to access to payroll, HR and Benefits and time attendance information which meets our organizational needs. So far, we never encountered any problems that we think or thought that the organization may not like it. Overall, the products itself are the best software that the organization needs for simple and detail constructive solutions.<br>
- Self Service
- Mobile Apps for employees
- Time attendance
- Reports
- Customer service is excellent
- Understanding more about FLSA OT for shift differential
July 12, 2023
ADP WorkForce Now is a very decent product
We use ADP WFN for managing our employee's information, benefits, processing payroll, time and attendance, and time off policies. The product helps everything as mentioned be centrally located and connected. Also, it is very user friendly for our supervisors who do not typically use computers on a daily basis.
- Time and Attendance
- Processing Payroll
- Customer Service
- Cost is very high
- Too many updates that fix things that were not broken
- Glitches or payroll errors that do not provide details as to what they are
July 10, 2023
ADP Workforce Now - Worth the Investment!!
We use ADP Workforce Now for HR, payroll, e-time, benefits, and keeping electronic employee files. Using ADP Workforce Now for payroll and e-time makes our jobs a lot easier because we can always access employee timecards and then easily import them when it's time to run the payroll. The payroll module makes sure that taxes and proper deductions are always coming out. Benefits and carrier connections have truly made my life easier because I enter it once into ADP Workforce Now and then the data is EDI sent to the correct carrier, so I don't need to enter the same data on multiple websites.
- Customer Service - I can always get someone on the phone
- Calculating taxes - I don't need to manually calculate state and federal tax
- I would like it if better communication was sent out about new product updates. Sometimes, I go into a screen and things are different and I have to relearn it on the fly.
- Editing the mobile app - I would like it if what is shown on the desktop version was automatically on the app. WAY more of my employees use the app, but I put the most important information on the desktop version because it is easier to update.
July 10, 2023
ADP delivers and listens to their client's needs.
At TS, ADP Workforce Now is used for HRIS, Recruitment, Onboarding, Performance Reviews, Payroll, Tax and Banking, and Time. We made the decision ten years ago and have no desire to change. Although there can be issues and struggles, ADP does stand on its word to address issues and correct them. I have had colleagues try other vendors and quickly wish they were back with ADP. I'm also part of a client advisory board, and I can tell you that ADP and their leadership strive every day to address what is needed for the client, what is next, how to make the product even better, etc. It is very eye-opening to see this side firsthand and comforting knowing they keep themselves to such high standards.
- HRIS that is personalized for the employee and addresses DE&I needs.
- Payroll, of course! The system addresses all needs, such as deductions, additional pay, premium OT, and shift differentials.
- Onboarding is an excellent way to stay in compliance and have all documents completed.
- Tax and Banking and resolution to any issues.
- System wide issues such as "benefits" on app, "bug" notifications that are incorrect, reports not generating.
- Better communication internally for file feeds to vendors.
- Better set up of vendor file feeds - one-stop shop vs. different areas working on parts.
July 10, 2023
Highly Recommend ADP WFN
I have been using ADP for 18+ years and currently use WFN. The WFN platform has so much capability with fufilling the needs of an organization. We currently use the Recruitment & Onboarding, Payroll, Time and Attendance, Tax Service, WGPS, Benefit Module and are looking into expanding into the Performance and 401k management modules. WFN is a one stop shop for payroll services and that is extremely helpful with ensuring that your day to day operations are more simplified and all located in one platform.
- Employee Self Service
- Time and Attendance
- Account Representatives consistently available for assistance
- Profile management & security systems
- Position control should be added
- Activity configuration is too cumbersome and not user friendly
July 10, 2023
ADP helps in payroll efficiency and accuracy!
We use the Human Capital Management, Payroll, Time Off, Essential Time, ACA Reporting, and Benefits. This product helps with Annual Open Enrollment, Time-Keeping Management for our employees, benefit deductions for efficient payroll. Also, the time off is essential in keeping up with 100+ employees annually. It is great in calculating the time off so it does not have to be manually calculated every payroll.
- Payroll processing
- Benefit deductions
- Annual Reporting
- Summarize real-time paid time off balances
- The ability to have more than one manager assigned to employees
- The ability to have more than one manager to approve time off requests
July 09, 2023
ADP user
Keeping track of employees' attendance, payroll, and garnishments. And staying in compliance with State and Federal Laws.
- Keeping up to date with technology, and apps for employees.
- User-friendly system for supervisors.
- Reliable ADP staff that answers all questions and follow up on cases.
- Reports can be more friendly to users.
- ADP account manager handling too many accounts at once.
July 08, 2023
ADP Workforce Now is a Payroll Leader
We use ADP Workforce Now for payroll, time in attendance, PTO, tracking, biometric, time, clocks, 401(k), administration, and carrier connections for our healthcare benefits.
- Ease of using the system
- Training/Support
- Time in attendance via biometric time clock integration.
- Carrier Conbections for the healthcare
- The candidate has several feels that I need to complete, but this information was already input it when they first applied be at the online Recruitment.
July 07, 2023
ADP WFN Review
We use ADP Work Force Now to handle payroll and HR needs. We process payroll for all staff that are paid bi-weekly and we have Board members that are paid once a month. We use the HR portion of Work Force Now to process hiring new employees and also terminating employees.
- HR onboarding
- Time & Attendance/Leave Requests
- Very user friendly
- Implementation staff
- Customer Service
July 04, 2023
ADP for the Win
I process bi-weekly payroll for CDS. We also use essential time. No issues with either system
- ADP app
- Utilization of data - easy to navigate
- continuous updates
- Customer Support
- IT support
- Response time on resolving issues
- Automation of bonus process
- Direct deposit workflows
July 04, 2023
Honest Review of ADP.
We use it for payroll processing. It has made it much easier to process payroll, and being able to access it from any computer is convenient. We were not able to do that with our previous software. It is much easier to run reports and look up information.
- Ease of use.
- Reports.
- Convenient.
- Glitches.
- Customer service.
- Support.
- Training.
July 03, 2023
Well rounded and easy to use
- Employee management: We manage all employees' personal info and employment info, we have a good visual on our employee data/average tenure/location/cost
- Benefits: open enrolment and benefit management through ADP, we use EDI feeds with all carriers, we have accurate enrollments, almost no enrollment issues
- 401K retirement services: SSO and easy for employees to access, manage their plan, directly feeds into payroll
- Time and attendance and time off
- payroll
- a very large number of reports and very easy system to create custom reports
- good admin system, easy for HR to manage the system, manage validation tables, policies, etc
- self portal and mobile app for employees
- mobile app for practitioners
We use Workforce now for payroll administration, learning management, and HR management. The software helps us organize our employee personnel information, and makes payroll processing easier by automating salaried employees' pay and allowing manual adjustment for anything that is out of the ordinary.
- Intuitive navigation - easy to find where things are
- payroll processing - we have all of the reports and failstops to make sure it is accurate
- reporting - custom reports utilize as much or as little data as we want to include
- pay profile should be with the employee profile so we don't have to click back and forth
- in the hire/rehire process, the "done" button is only at the top of the page before I finalize the new hire. So when I review all of the information, I have to scroll all the way to the top of the page to finish the step.
- learning management notification doesn't exist to tell me when a course is being archived until I go all the way into the learning catalogue.
July 03, 2023
Extremely Good Functionally but Want More
ADP is our current platform for payroll and the HRIS for benefits and connectivity with vendors. We are reviewing their performance management portal, compensation, document cloud, and potential applicant tracking system. Learning module may be reviewed at a later date.
- user friendly system
- single sign on
- accessibility
- ability to find what I am looking for easily is sometime hard
- customizable fields sometime lack
- generating reports can be challenging
- proactive customer service - checking in to see how things are going
- sometime follow up and follow through is lacking
July 03, 2023
Help for the newby
ADP is our sole payroll provider. I was new to payroll in 2017, the transition was very smooth thanks to the wonderful support from our ADP sales and customer service center.
The employee portal is easy for my staff and I never hesitate a call to customer service no matter the scope of my question or concern.
ADP has helped to streamline the process in all aspects of the HR and Payroll I am responsible for.
I get solicitation of other payroll platforms, but have no desire or need to leave ADP WFN!
The employee portal is easy for my staff and I never hesitate a call to customer service no matter the scope of my question or concern.
ADP has helped to streamline the process in all aspects of the HR and Payroll I am responsible for.
I get solicitation of other payroll platforms, but have no desire or need to leave ADP WFN!
- customer service is generally nice and helpful
- I am able to customize reports specific to my needs with ease
- so helpful to have chat and the bridge which eleviates the need to be on the phone for help
- customer service needs to direct to the correct department as soon as they realize its not their expertise
- customizing reports, step by step, to attempt on my own would be nice
- validation tables are very confusing, would be great to have again, step by step inside that area to attempt to do on my own
- Quick calc for a potential employee
June 27, 2023
ADP Workforce Now is GREAT!
I use ADP Workforce Now on a daily basis maintaining employee personal and employment data, tax changes, and banking information. Cost centers, report to managers, etc. We import time and attendance into ADP Workforce Now and process payroll.
I have worked with many payroll processing systems; however, I prefer ADP Workforce Now. I love the reporting and checks in balance features via employee insight. When I submit the payrolls, I am confident that ADP has given me all the tools to ensure accuracy.
I have worked with many payroll processing systems; however, I prefer ADP Workforce Now. I love the reporting and checks in balance features via employee insight. When I submit the payrolls, I am confident that ADP has given me all the tools to ensure accuracy.
- Easy to Navigate
- Reporting Features
- Employee Insight Features
- Customer Support other than the Bridge.
- Offer some of the niceties in a package, not everything should be ala carte, pay for each feature individually.
- Print the 2nd line of the address on the remittance advise.
- Do not make so many facelifts that are totally unnecessary and do not add value. We are forced to learn how to navigate on a busy payroll processing day.