Great to keep all documents in one place....
We currently us ADP Workforce Now to have staff members clock in and out, look at their pay, submit vacation time off, etc...ADP Workforce …
Overview
What is ADP Workforce Now?
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.
Recent Reviews
How ADP Workforce Now Differs From Its Competitors
Awards
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Popular Features
- Direct deposit files (983)8.787%
- Pay calculation (995)8.787%
- Update personal information (968)8.686%
- View and generate pay and benefit information (977)8.383%
Reviewer Pros & Cons
Pricing
Essential
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Cloud
Enhanced
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Complete
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Cloud
Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
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- Tech Details
- FAQs
What is ADP Workforce Now?
ADP Workforce Now is presented as an all-in-one, adaptable, cloud-based HR . Built on a single database, ADP Workforce Now features Human Resource Management, Payroll, Benefits, Talent Management, Time & Labor Management, Learning and Analytics, and Return to Office capabilities.
ADP Workforce Now equips users with the tools not just to track HR information, but to help manage a workforce and make data-driven decisions. And, the user can add the functionality as needed with tools and capabilities designed specifically to provide an engaging experience for business leaders, managers, and workers.
•All-in-one: A configurable HR platform to manage all people management functions — payroll, HR, time, talent, and benefits — within a single database.
•Confident Compliance: Security features to keep data safe, while deep compliance expertise and solutions help protect a business.
•Ease of use: Features at the user's fingertips, making it easy to work in ways that fit the user's needs while also providing a better experience for the workforce
•Insights in the flow of work: Supports confident decisions informed by insights from a robust workforce database .
•Integrated and connected ecosystem: Broadens people management capabilities with an HR ecosystem that integrates with leading third-party solutions. Connects with vital partners such as accountants, brokers and financial providers.
PAYROLL. Built to help operate a business and meet compliance needs. With anytime, anywhere access, process payroll and gain insights into pay and earnings trends. Improves accuracy and increase confidence by reviewing and correcting errors before running payroll. Manage and pay employees across different jurisdictions and borders. ADP Workforce Now is also engineered to help support tax & compliance obligations and scales as the user's needs grow.
HUMAN RESOURCES. Designed to transform HR management from an administrative function to a vital, strategic part of the business. With configurable workflows and online document storage, reduces the time spent with paperwork and increases the time managing and transforming employees. Automates and streamlines key needs including new hire onboarding and employee acknowledgment. Reduces employee and manager questions by equipping them with anytime, anywhere access so they can take action at their convenience.
TALENT. Recruitment, performance management, compensation, learning. Attracts top talent and enables users to advertise open positions across 25,000+ Job Sites with JobTarget. Supports a proactive approach to hiring with embedded ZipRecruiter Job Slots that help identify and match active job seekers with best fit jobs. Profile Relevancy is used to analyze which applicants best match a job descriptions. Job requisitions can be defined using industry and geographic Compensation Benchmarks. The performance review process is streamlined to better assess and develop high-performing teams. Aligns performance to corporate goals with the help of cascading and weighted goals and displays team priorities and goal progress within an organized Performance dashboard. Provides flexibility outside of the traditional annual review process with continuous and non-common date reviews. Users can develop a defined pay-for-performance compensation strategy to help retain top talent.
BENEFITS ADMINISTRATION. Benefits administration with an actionable dashboard that brings notifications and tasks to the user's attention. Benefit plans can be executed with a smooth open enrollment process, and the data collection required to be compliant with the ACA. Utilizes electronic carrier connections to ensure that enrolled employees and their dependents match the organization’s records. Open Enrollment, with OE Center and its service team, help reduce administrative burden.
TIME & ATTENDANCE. TIme tracking for both employees and managers. Supports the management of labor costs, productivity and simplifies compliance with automated timekeeping, attendance tracking and scheduling. Time-saving automation, payroll integration, real-time visibility into attendance, time off, and overtime as well as real-time analytics.
ADP DATACLOUD. To support data-driven decision-making. With Payroll, Human Resources, Benefits, Time and Talent information in one system, the user can gain real, data-driven insight. ADP Benchmarks lets users see how they compare to similar companies, industries, and locations, to confidently make strategic decisions based on the industry's largest data set.
MOBILE. Equips employees and managers with anytime, anywhere access to view pay and tax information, complete benefits enrollment, clock in or out, and manage payment options. Business leaders can gain actionable workforce insights on their mobile device — when and how they need them with Executive and manager insights.
ADP MARKETPLACE. Broadens the capabilities of the HR suite with solutions ready to securely share data with ADP Workforce Now.
ADP Workforce Now Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Travel absence management
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
ADP Workforce Now Screenshots
ADP Workforce Now Video
ADP Workforce Now - All-in-One HR Platform
ADP Workforce Now Integrations
- Oracle Fusion Cloud HCM
- SAP Concur
- Sage Intacct
- QuickBooks Desktop Enterprise
- 100+ integrations via marketplace.adp.com and APIs
ADP Workforce Now Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | more than 50 countries currently supported |
| Supported Languages | English, Spanish, Canadian French |
Frequently Asked Questions
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.
Reviewers rate Pay calculation and Direct deposit files highest, with a score of 8.7.
The most common users of ADP Workforce Now are from Mid-sized Companies (51-1,000 employees).
ADP Workforce Now Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 20% |
| Mid-Size Companies (51-500 employees) | 70% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
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Reviews and Ratings
(2092)Attribute Ratings
Reviews
(1-25 of 308)Companies can't remove reviews or game the system. Here's why
October 25, 2023
ADP is a great source for handling our pay needs
I have used ADP Workforce Now for over 8 years. The representatives are always helpful to resolve issues when they arise & keep us updated as compliance laws are always changing.
- Resolve issues
- Keep us informed with changes
- Ease of navigation
- Speed of pages loading could be faster
- Time out is too frequent - wish it did not time out while in use
- Time out warning is not visible - it just shows inaccurate data & spins so it's not clear you've timed out
October 24, 2023
Payroll gets the job done, the other products.....
Our business is a non-profit that operates decentralized with a large number of the workforce comprised of 1500 employees, most are part-time variable hour and seasonal staff. Our operations span over 4 counties. We utilize most all products ADP offers. We struggle with quality candidates in recruitment, communication/training, retention, stats, and limited funding large spans of control/streamlined approached to staffing due to limited funding.
- Payroll is consistent and precise
- Professional Services Team
- Onboarding. Has been a nightmare since we implemented it
- Recruitment/Sass relationships is terrible, and you will spend 5 calls getting shuffled back and forth. SASS doesn't respond to emails.
- More functionality, limited. Keep adding on to the base level system. A lot of times it takes a lot of keystrokes, steps, and area/screens to complete simple routine functions. In our high paced dept, is in large numbers.
- All the segments. None of the groups/systems or add on services work together work nor do the products. Overseas call support is very hard, especially in Tech support and Report. I get cases for tech support that take a month a least and I had to work around the system because it was a new hire. They take too long to resolve issues.
- Implementation is rushed. Should include services like Professional Services does in helping you get set up for it to be efficient not frustrating where you could lose customers because the support teams just do what you ask to fix/do what you are trying to do. They don't help get things set up to use the system the best way.
October 24, 2023
ADP Workforce Now is extremely user friendly!
I use ADP Workforce Now for Onboarding, Recruiting, Payroll processing, Benefits, Smart Compliance, and Reporting. The Onboarding module has decreased the time it takes to onboard an employee dramatically, putting the new hire in charge of the process. The recruiting module flows directly into the onboarding reducing a lot of data entry. Smart Compliance has recently become much more user friendly, giving the user access to information we previously had to call ADP to obtain. Overall, ADP Workforce Now has become much more user friendly, allowing the company to reduce costs incurred with overtime. The Human Resources, Payroll, and Finance departments are much more efficient, not having to rely on ADP help desk to solve minor issues.
- ADP Workforce Now is extremely user friendly!
- Onboarding is easier with the new hire using online features instead of filling out mountains of paperwork!
- ADP Workforce Now's self service options are constantly being added!
- ADP should be able to contact their clients when there is are technical issues.
- Notification when upgrades are scheduled instead of logging in to find changes.
- More free options for recruiting.
Score 1 out of 10
Vetted Review
Verified User
Our company creates and implements lighting designs for major events and luxury brands. We employ a core team of designers and engineers who plan the work and interact with clients and then a we have a massive network of casual employees we bring in to execute the design. Each design is bespoke, technically complex, and short term, so our implementation teams are specially selected for each job to ensure we have the right people with the right skill sets on the job site. This creates several payroll challenges, I have a huge pool of folks who may or may not work for us in a given week, quarter, or year, and there's really no way for me to know which employees will get a lot of work and which ones will only work for a day or two. I was looking for a payroll company that could handle the expansion and contraction of our label pool without requiring a bunch of busy work from me. ADP Workforce Now appeared to be that solution.
- ADP Workforce Now only bills clients for how many employees are paid in a cycle rather than billing for every "active" employee. In my research, they were the only major US payroll company with this billing option. Since our company goes from paying 20 people one cycle to 150 people the next, this is a very important cost control measure for our company.
- In my experience, the transition to ADP Workforce Now from our old provider was a nightmare. By far this was the worst Implementation team I've ever experienced. Taxes and PTO were messed up for months. I had to say the same things over and over again in meetings. In my opinion, there was very little work done on my account between meetings and it was abundantly clear that my emails were not getting read. We spent most of the zoom calls in silence listening to the implementation manager type questions to "the tech team" and mutter to himself.
- Overall, in my experience, customer service is very, very, very bad. For us, it takes days to get a reply and you are encouraged to just scroll through online forums looking for answers. I take a lot of my questions to Chat GPT these days, it's a lot more efficient for me.
- In my experience, there are HEAVY limitations on what the system can/can't do. And, in my opinion, when you run up against them the response from ADP Workforce Now is just a shoulder shrug and "well that's how it works, what can you do about?" I believe there is zero attempt to find a creative solution or explore writing a custom script. The sales team told me they had "best in class technology." That has not been evident in my case.
- Getting employees to engage with ADP Workforce Now has been challenging for us. The User Registration Codes expire long before the employees use them, I'm constantly receiving "I can't log in" emails. It's a true drain on my time and an explosion of my workload.
August 17, 2023
ADP’s downside
We use ADP for onboarding, Time & Attendance, job posts, reports, analytics, etc… I personally do the onboarding as well as trouble shooting anything within ADP. I also set up out holidays, PTO, import any changes, and assign practitioner access levels to all of our directors. Overall, we use ADP for the majority of our workflow.
- Onboarding
- Reports
- Assigning policies
- Crashing and have to clear cache and cookies everyday
- Clearer instructions
July 11, 2023
Overall, ADP Workforce Now is a Good Product.
It is our main HCM system and is used for all aspects of payroll.
- It is easy to use.
- It can be glitchy.
July 10, 2023
ADP is an excellent program.
Currently, we use ADP to process our biweekly payroll for three companies. It helps us with all our calculations, garnishments, and special payrolls. I use WFN daily to help employees with any questions they have on their payroll. We also use ADP to transmit information to other software for insurance billing.
- They have great support.
- Reports help in many instances.
- ADP is always updating and changing its software.
- Easier search for what report can be used in certain circumstances.
- Make the bridge less confusing.
- Offer more classes.
July 10, 2023
ADP delivers and listens to their client's needs.
At TS, ADP Workforce Now is used for HRIS, Recruitment, Onboarding, Performance Reviews, Payroll, Tax and Banking, and Time. We made the decision ten years ago and have no desire to change. Although there can be issues and struggles, ADP does stand on its word to address issues and correct them. I have had colleagues try other vendors and quickly wish they were back with ADP. I'm also part of a client advisory board, and I can tell you that ADP and their leadership strive every day to address what is needed for the client, what is next, how to make the product even better, etc. It is very eye-opening to see this side firsthand and comforting knowing they keep themselves to such high standards.
- HRIS that is personalized for the employee and addresses DE&I needs.
- Payroll, of course! The system addresses all needs, such as deductions, additional pay, premium OT, and shift differentials.
- Onboarding is an excellent way to stay in compliance and have all documents completed.
- Tax and Banking and resolution to any issues.
- System wide issues such as "benefits" on app, "bug" notifications that are incorrect, reports not generating.
- Better communication internally for file feeds to vendors.
- Better set up of vendor file feeds - one-stop shop vs. different areas working on parts.
July 08, 2023
Viewpoint from a newer user
It's being used across our entire organization for employee data & payroll tracking.
- GL tracking.
- Manager access to employee information.
- Communication between departments about new hires.
- Time keeping
- GPS tracking would be useful on time and attendance on mobile.
- E-sign on mobile
- Workflow implementation.
- Mobile app could use some improvement .
- Text messaging & email from inside Adp
July 04, 2023
Honest Review of ADP.
We use it for payroll processing. It has made it much easier to process payroll, and being able to access it from any computer is convenient. We were not able to do that with our previous software. It is much easier to run reports and look up information.
- Ease of use.
- Reports.
- Convenient.
- Glitches.
- Customer service.
- Support.
- Training.
July 03, 2023
I really want this to work
In my experience, we have not had a smooth implementation, and there has been a concern at every turn. I am finally in contact with the 5th or 6th person who claims that will help figure out the issues - this is after 4 years
- Welcome page
- Payroll support
- I think it is too confusing
- too many tabs/options
- Tax issues
- Clear HRIS function
We use Workforce now for payroll administration, learning management, and HR management. The software helps us organize our employee personnel information, and makes payroll processing easier by automating salaried employees' pay and allowing manual adjustment for anything that is out of the ordinary.
- Intuitive navigation - easy to find where things are
- payroll processing - we have all of the reports and failstops to make sure it is accurate
- reporting - custom reports utilize as much or as little data as we want to include
- pay profile should be with the employee profile so we don't have to click back and forth
- in the hire/rehire process, the "done" button is only at the top of the page before I finalize the new hire. So when I review all of the information, I have to scroll all the way to the top of the page to finish the step.
- learning management notification doesn't exist to tell me when a course is being archived until I go all the way into the learning catalogue.
June 27, 2023
ADP Workforce Now is GREAT!
I use ADP Workforce Now on a daily basis maintaining employee personal and employment data, tax changes, and banking information. Cost centers, report to managers, etc. We import time and attendance into ADP Workforce Now and process payroll.
I have worked with many payroll processing systems; however, I prefer ADP Workforce Now. I love the reporting and checks in balance features via employee insight. When I submit the payrolls, I am confident that ADP has given me all the tools to ensure accuracy.
I have worked with many payroll processing systems; however, I prefer ADP Workforce Now. I love the reporting and checks in balance features via employee insight. When I submit the payrolls, I am confident that ADP has given me all the tools to ensure accuracy.
- Easy to Navigate
- Reporting Features
- Employee Insight Features
- Customer Support other than the Bridge.
- Offer some of the niceties in a package, not everything should be ala carte, pay for each feature individually.
- Print the 2nd line of the address on the remittance advise.
- Do not make so many facelifts that are totally unnecessary and do not add value. We are forced to learn how to navigate on a busy payroll processing day.
June 27, 2023
50/50 with WFN
We utilize ADP workforce now for HRIS, benefits, payroll, recruitment, onboarding, HR assist, and performance management. <div>We use it daily for all payroll and HR tasks. </div><div>The HR assist helps to ensure that I am able to follow through on HR task that are sensitive in nature. </div><div>Are use on boarding daily to manage my new hires and rehires.</div>
- Payroll
- Onboarding
- Data management
- User interface
- Learning Development
June 01, 2023
Would definitely recommend!
We use ADP to process our payroll and utilize the different reports.
- Calculate Payroll
- Manage employees, new and existing.
- Provides different reports for different things
- Access to older reports exceeding a year
- Personal profile page could have more items added
- Easier access to a representative such as IM
June 01, 2023
Almost There!
I have Practitioner access. In my role as Staffing Manager I run different reports for statistics and audit purposes. I utilize the learning to brush up my skills and to figure out new things. I will be implementing the online recruitment soon, I will be going back to learning modules as it has been awhile.
- The support is usually quick with responses, but other times not so much
- The Bridge is amazing, found many answers here and even supplied answers for others.
- The payroll function is ever evolving and it is nice to see updates
- response time from Account Manager - especially on Payroll upload days.
- understanding why taken hours doesn't match paid hours for some employees
- major items not resolved
- our W2 were sent to print even with major items unresolved resulting in corrected W2 having to be sent
June 01, 2023
Payroll and Tax Manager.
Process payroll and benefits administration. We are currently implementing recruiting, onboarding, compensation, employee performance, and voice of the employee.
- Payroll Batches.
- Tax Set UP.
- Vendor EDI Files.
- Address changes, keep the history.
- Access - be more granular within a subset of permissions.
- Add a manager on the go, and allow managers to approve timecards and pto requests via the app.
June 01, 2023
We love ADP WorkForce Now.
ADP WFN and ADP Canada users for eight different company codes. We use ADP Time and Attendance as well as UKG timekeeping with integrations to ADP to process payroll on several different pay cycles - weekly, biweekly, and monthly.
- Time and Attendance.
- Tax Administration.
- Integrations with UKG.
- New Experience does not always calculate previews or finalize approvals easily.
- The Support tab does not always open for access to Service Requests.
- A 'Closed" company code is stuck in our Payroll Cycle screen.
June 01, 2023
ADP Workforce NOW update.
At Moxtek, the ADP Workforce Now is used for time clocking and payroll. We also use it for onboarding and data analysis. The issue that the company used to face is the reporting was done manually, and it was hard to track data. Now using Workforce Now has allowed for automating the process of reporting and is correct compared to the manual entry.
- Benchmark data.
- Onboarding
- Reporting
- Adjustable payroll schedule or easier to add payroll.
- Wage adjustments are made at the beginning of the pay period to be paid correctly.
- Product code allocation could be improved so that timebank does not need to be used.
May 31, 2023
ADP is Mediocre.
We use WFN in full for all our payroll and HR needs. The biggest issue we face is that our system is not set up to support what we need. We do not have the option to track grants and have been told multiple times by multiple different people that something that should be very simple is impossible.
- Friendly Customer Service.
- The new home page is much easier to use and navigate compared to the classic view.
- Quick to escalate problems with the software to tech support.
- Unable to create the reports needed.
- Has taken weeks to get someone to help me remap our GL.
- Constantly being told no and or being transferred around to be told someone else handles it.
- Not all associates know enough about the software to help with simple problems.
- Training provided is not sufficient to complete tasks, too little detail.
May 31, 2023
ADP - You are valued.
I enter new hires from the Hiring wizard; I enter all deduction codes from medical garnishments to our company-specific codes. I do all employee changes within WFN. I process payroll by entering in vacation, commissions, and Driver pay that are not on a full-time or part-time status (on-call, miles paid). I will also submit payroll if our Accounting supervisor is out. There are times after we have had them enter new information that some of our reports do not come through correctly, and we have to call support back to have those automatic reports regenerated (Payroll reports that come with running of payroll, set up at implementation.) They are usually quick to fix the issue and get it back online. At the first of the year, there is another file to upload to make our deduction codes load into ADP, and they are always happy to explain that.
- Wizards for hiring/Terminating.
- Lets you know if there is an error when processing payroll (missing punches etc.).
- Keeps track of all the changes made through the payroll period and has a report for such.
- When a garnishment has hit the 0.00 owed, it should delete the code from the deduction area automatically. Do not leave it sitting on the front page.
- Same with other deduction codes that have a goal limit set to them.
May 31, 2023
New to ADP.
We use ADP for our HR and payroll. We are very new to the system, but so far, it has been good. We are still working through learning the systems, but we like that everything can be under one system and in one place for our employees.
- Payroll processing.
- Taxes.
- HR onboarding.
- There is so much information and possibilities that it can be very overwhelming, and it can sometimes be difficult to get a response to questions.
May 26, 2023
Views of ADP Workforce Now from a new user
Our organization uses Workforce Now for HR, Benefits and Payroll processing. The HR and Benefits capacities are recent additions as we are streamlining processes and looking for accuracy and efficiency. The ability to manage the benefits (enrollment and deductions) through WFN have eliminated human error and saved time in the long run. Next, we will convert the HSA employee and employer contributions to the benefit module. Having employees in many states and overseas demands a provider that can handle the complex taxation. ADP representatives have been helpful and knowledgeable in supporting our employee base.
- Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
- Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
- Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
- There are some screen printing issues with relationship to the pay statements. There are great capabilities to compare up to 5 pay statements for an employee. The view of information is both helpful and powerful. However, if a printout is desired, it is impossible! It prints with all the underlying layers of data versus what is seen on the screen. So frustrating to have such a wonderful tool available, but no way to print or pdf to share with an employee.
- As fantastic as the customer service is, my experience has included some very challenging issues. In these cases, it would be helpful to have a dedicated phone line to reach the manager, team leader, or highly experienced team member that has been involved along the way. I have spent much time being transferred, waiting, explaining and re-explaining only to have to wait for a return call from the person I initially needed to speak with.
- The benefit and payroll modules are extensive and very well integrated. However, in the set up process, it would be helpful to have someone 'lead' the process from ADP along side the client. In setting up some benefits, we felt stuck in the middle knowing what the outcome should look like, but not how to get there. And the ADP benefit rep didn't understand the payroll side, while the ADP payroll rep didn't understand the benefit side. So we, the employer, had to attempt to understand both and guide the ADP reps in the set up. It felt a little disconnected. Eventually, we worked it out, but it seems a more smooth process from within ADP would provide more customer satisfaction.
- The Self Service module is amazing! What would be appreciated is a dedicated customer service representative to walk through set up with the client. There is a cost associated with that option, and I feel that should be included. There are some tricky set up steps that truly deserve dedicated support.
December 20, 2022
ADP does a great job overall
I currently am using ADP Workforce Now for the payroll processing and taxes for each of the states that we are registered in. The problem that arises at times is that the time to reach a representative can be frustrating at times.
- The filing of the taxes in each state
- Record keeping
- Representatives at times that take time to solve the problem
- Time limit in reaching a representative
- The new program to make it more user friendly
Score 4 out of 10
Vetted Review
Verified User
We were exiting a PEO with TriNet due to high costs and poor service so we wanted to bring payroll and benefits in house for cost savings and more control over our own data. I was hoping to have similar implementation experiences as at previous employers but that wasn't the case here at my current job. We were looking for a product that would allow us to build out our employee experience with payroll and benefits enrollment as well as handle our payroll and tax filings in a multi-state environment. The level of service I previously received from ADP was a selling point as well as having many business contacts at ADP. Our team was familiar with ADP but were open to new software platforms that could rival that of ADP.
- ADP's industry reputation as well as the duration ADP has been in business allows the decision-makers to feel confident in tax filings, resource availability, and virtual classroom training of the product.
- The new WFN platform is very much improved from previous versions and has many ways to get to where you're going in the platform without having to remember just one way.
- ADP offers SmartCompliance with WFN as an add-on that provide a resource document for companies in a multi-state environment.
- The implementation process was very broken and had much room for improvement
- The Service Center Support is very hit and miss, mostly miss. For example, I can be on the phone with support for an urgent issue with an inexperienced employee that can take well over an hour, or I could have a lucky day and a very experienced employee will answer my call and walk me through the issue in 5-10 minutes.
- Service Connect in theory is a great idea to log your cases and see the follow up and updates but it is poorly managed. I will start a case with one employee, sometimes it will transfer to another employee, then there will be radio silence. I have to call in to ask for an update and that will create a new case. So very frustrating.
- ADP's Account Management/Sales Team should be more cohesive and accountable to the client where there are issues in the implementation phase and at least a few months outside of the handoff process.