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ADP Workforce Now

ADP Workforce Now

Overview

What is ADP Workforce Now?

ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Direct deposit files (983)
    8.7
    87%
  • Pay calculation (995)
    8.7
    87%
  • Update personal information (968)
    8.6
    86%
  • View and generate pay and benefit information (977)
    8.3
    83%

Reviewer Pros & Cons

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Pricing

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Essential

Contact sales team

Cloud

Enhanced

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Cloud

Complete

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Cloud

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

ADP Workforce Now Demo | ADP

www.adp.com
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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7.7
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7.7
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

6
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.1
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

7.2
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.8
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

7.3
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

6
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

6.8
Avg 7.7
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Product Details

What is ADP Workforce Now?

ADP Workforce Now is presented as an all-in-one, adaptable, cloud-based HR . Built on a single database, ADP Workforce Now features Human Resource Management, Payroll, Benefits, Talent Management, Time & Labor Management, Learning and Analytics, and Return to Office capabilities.

ADP Workforce Now equips users with the tools not just to track HR information, but to help manage a workforce and make data-driven decisions. And, the user can add the functionality as needed with tools and capabilities designed specifically to provide an engaging experience for business leaders, managers, and workers.

•All-in-one: A configurable HR platform to manage all people management functions — payroll, HR, time, talent, and benefits — within a single database.

•Confident Compliance: Security features to keep data safe, while deep compliance expertise and solutions help protect a business.

•Ease of use: Features at the user's fingertips, making it easy to work in ways that fit the user's needs while also providing a better experience for the workforce

•Insights in the flow of work: Supports confident decisions informed by insights from a robust workforce database .

•Integrated and connected ecosystem: Broadens people management capabilities with an HR ecosystem that integrates with leading third-party solutions. Connects with vital partners such as accountants, brokers and financial providers.

PAYROLL. Built to help operate a business and meet compliance needs. With anytime, anywhere access, process payroll and gain insights into pay and earnings trends. Improves accuracy and increase confidence by reviewing and correcting errors before running payroll. Manage and pay employees across different jurisdictions and borders. ADP Workforce Now is also engineered to help support tax & compliance obligations and scales as the user's needs grow.

HUMAN RESOURCES. Designed to transform HR management from an administrative function to a vital, strategic part of the business. With configurable workflows and online document storage, reduces the time spent with paperwork and increases the time managing and transforming employees. Automates and streamlines key needs including new hire onboarding and employee acknowledgment. Reduces employee and manager questions by equipping them with anytime, anywhere access so they can take action at their convenience.

TALENT. Recruitment, performance management, compensation, learning. Attracts top talent and enables users to advertise open positions across 25,000+ Job Sites with JobTarget. Supports a proactive approach to hiring with embedded ZipRecruiter Job Slots that help identify and match active job seekers with best fit jobs. Profile Relevancy is used to analyze which applicants best match a job descriptions. Job requisitions can be defined using industry and geographic Compensation Benchmarks. The performance review process is streamlined to better assess and develop high-performing teams. Aligns performance to corporate goals with the help of cascading and weighted goals and displays team priorities and goal progress within an organized Performance dashboard. Provides flexibility outside of the traditional annual review process with continuous and non-common date reviews. Users can develop a defined pay-for-performance compensation strategy to help retain top talent.

BENEFITS ADMINISTRATION. Benefits administration with an actionable dashboard that brings notifications and tasks to the user's attention. Benefit plans can be executed with a smooth open enrollment process, and the data collection required to be compliant with the ACA. Utilizes electronic carrier connections to ensure that enrolled employees and their dependents match the organization’s records. Open Enrollment, with OE Center and its service team, help reduce administrative burden.

TIME & ATTENDANCE. TIme tracking for both employees and managers. Supports the management of labor costs, productivity and simplifies compliance with automated timekeeping, attendance tracking and scheduling. Time-saving automation, payroll integration, real-time visibility into attendance, time off, and overtime as well as real-time analytics.

ADP DATACLOUD. To support data-driven decision-making. With Payroll, Human Resources, Benefits, Time and Talent information in one system, the user can gain real, data-driven insight. ADP Benchmarks lets users see how they compare to similar companies, industries, and locations, to confidently make strategic decisions based on the industry's largest data set.

MOBILE. Equips employees and managers with anytime, anywhere access to view pay and tax information, complete benefits enrollment, clock in or out, and manage payment options. Business leaders can gain actionable workforce insights on their mobile device — when and how they need them with Executive and manager insights.

ADP MARKETPLACE. Broadens the capabilities of the HR suite with solutions ready to securely share data with ADP Workforce Now.

ADP Workforce Now Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

ADP Workforce Now Screenshots

Screenshot of ADP Workforce Now: a simple and complete human capital management solutionScreenshot of Benchmarking by ADP DataCloud: an application with an extensive data set ... available to ADP Workforce Now clientsScreenshot of ADP Workforce Now clients can equip their employees with the ADP Mobile self-service app

ADP Workforce Now Video

ADP Workforce Now - All-in-One HR Platform

ADP Workforce Now Integrations

ADP Workforce Now Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported Countriesmore than 50 countries currently supported
Supported LanguagesEnglish, Spanish, Canadian French

Frequently Asked Questions

ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.

Dayforce, UKG Pro, and Paychex Flex are common alternatives for ADP Workforce Now.

Reviewers rate Pay calculation and Direct deposit files highest, with a score of 8.7.

The most common users of ADP Workforce Now are from Mid-sized Companies (51-1,000 employees).

ADP Workforce Now Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)20%
Mid-Size Companies (51-500 employees)70%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(2092)

Attribute Ratings

Reviews

(301-325 of 1089)
Companies can't remove reviews or game the system. Here's why
October 05, 2021

ADP WFN Rocks

Score 10 out of 10
Vetted Review
Verified User
Incentivized
ADP WFN is well suited to mid to large companies that are seeking a comprehensive payroll/HRIS system that provides a talent management, acquisition, L&D and performance management platform.

I don't think it is well suited for companies that only need payroll services.
October 05, 2021

Minimal

Score 6 out of 10
Vetted Review
Verified User
Incentivized
Difficult to track applicants - could it be filtered to show only one position rather than all open positions?
Would like more information from applicants - can there be tailored required questions?
Hiring process is cumbersome.

Payroll - works well
October 05, 2021

ADP Daily Use

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Easy system to set up employee profiles. Support request is a good idea, but needs to be utilized better. If a situation is explained in support request then no need to call and explain again.
October 05, 2021

ADP Workforce Now Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
When you have a lot of employees, benefits to worry about, and in different states, it's nice to have ADP worry about the taxes and state regs vs me having to look it all up. If it was a small family owned business with say 5 people - I wouldn't recommend it.
October 05, 2021

Overall Review of ADP

Gordon Parkhurst | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
ADP Workforce now is well-suited for standard payroll and benefit administration. It is less well-suited for highly complex payroll situations. And editing the payroll batch data is a nightmare and not user-friendly at all. Also, actually contacting someone at ADP when you have an issue that needs to be resolved- forget it. 2-3 hour hold times for customer service are common.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ADP Workforce Now is well suited for every part of the employee's life cycle. The only scenarios that currently do not work with ADP Workforce Now is rehiring employees and placing and removing employees from a leave of absence. Otherwise, it really does cover all the bases. The app is fairly simply and glitchy but has a lot of promise.
October 04, 2021

ADP Workforce Now Rocks

Score 10 out of 10
Vetted Review
Verified User
Incentivized
They helped us out when our HR director quit but had not pushed payroll through yet. They were able to push it through and get our employees paid in a timely fashion. Any mistakes that have been made with payroll have always been corrected promptly. [It is] good software I would recommend to my friend's companies.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Overall, I think that this is one of the easiest platforms that I have used in my HR career; however, whenever new features have been added, [in my experience,] it screws up some of the old stuff and tends to make things way more complicated. ADP does a better job of sticking to Payroll/Time/HR functions rather than the extra add ons. Benefit support could be improved as there's no dedicated representative. We do not use any additional add ons, but it seems like ADP has one for everything and charges an arm and a leg for said services.
September 29, 2021

ADP - Quality Product

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Rather than managing payroll in-house, this is a good option for small, mid-size and large companies. Quarterly tax filings are taken care of, easy to update DOL rate changes, uploading of time & attendance and submitting payroll is usually a seamless process. Help Desk Support tickets are great for non time-sensitive issues.
September 29, 2021

ADP review

Score 2 out of 10
Vetted Review
Verified User
Incentivized
I have had multiple issues with ADP starting shortly after implementation. Most recently I have asked for analysis and support with the applications we currently pay for with ADP and was then quoted a ridiculous cost of $10,000 to have someone look at the applications we have, see what we are using efficiently or not, and then provide some training in areas that we feel we have not had any training. With the cost we currently pay to use ADP, and the cost of the products there should be training offered at the time of each product being implemented. The only training I have received was at the initial implementation when everything is being thrown at you and you don't even know what questions to ask because the product is brand new to you.
September 29, 2021

NEW to ADP but love it

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are new to ADP Workforce Now at Ruffin & Payne. As a practitioner, it seems to be a well organized company with great people to help with any issues that arise. Everyone has been very pleasant to deal with. After learning the system it is very user friendly. I would recommend to colleagues especially after I learn all I need to know.
September 29, 2021

Let there be Light!!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
If you have several different pay codes, this product is the way to go! The EET system doesn't always recognize the scenario you intended but allows for manual manipulation to make it accurate.
However, if changes are made to the time card totals, and not on the actual time card, this skews report information as well. We recently had a custom reported created and every time we got one thing right, it skewed other information. There was a Service Connect ticket for this as well. Custom Reporting actually worked on this from May until early September and the report is still useless to us. But they tried, Oh My Gosh did they try to make it work. Kudos to their diligence. It is unfortunate that all that time and money was wasted.
Brittany Meadors, PHR, SHRM-CP | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
ADP is great for growing organizations. We would not have been able to keep up using 4+ software programs - now we have one, and it has simplified the process exponentially. ADP stays on top of regulation updates and notifies the appropriate personnel. Customer service from the Service Team could be improved in terms of timeliness.
Score 1 out of 10
Vetted Review
Verified User
Incentivized
It's great for simple organizations that do not have a lot of complexity, but [I believe] it is impossible to customize and even simple functions are difficult such as processing amendments. [In our experience] support is lacking severely and implementations are a nightmare.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
ADP is a powerhouse for many things, however, like all programs, there are some kinks and issues. System lag on payroll days would be my biggest complaint, but that is due to the many users on the system at the same time.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I think [ADP] Workforce Now is great for companies of all sizes, because it is versatile. The single database for HR and payroll makes it a perfect solution. My company has thirteen companies under one umbrella, so there are a few things, like transfers that are more difficult in ADP [Workforce Now].
Score 6 out of 10
Vetted Review
Verified User
Incentivized
ADP [Workforce Now] is definitely needed for companies [with] employees receiving paystubs paperless, who want to access their 401K immediately, particularly for larger companies.

The switchover was somewhat difficult as we are not a large HR department, and so much of the initial setup processes were not done by ADP alone but rather step by step through conference calls. This wasn't disclosed to us upon the start.
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