Adyen

Account management

Payment processing

User friendly

Easy integration

Response time

combining different payment options

user friendly front end

A solution for payment in advance would be good

Omnichannel Payment Collection

Fraud Mitigation

Cost Effective

Reliable Gateway Services

International Payment Collection

Customer Service

Would like more options for hardened POS terminals

Simple integration

The support team has a 24 hour SLA to respond which is way too long at times.

The documentation on the site can seem out of sync at times.

Integrates well with D365 FO

Wallet Payment integration

Customer portal

Would like to see some additional offering for payment terminals

QR code payments

Pay by Phone App, with no needed development for customers.

Provide exhaustive data points on an individual transaction basis

Offer a holistic payment service solution

Offer a high variety and relevant payment methods per geography

Their native platform is slow to offer changes

They lack data manipulation and visualisation functions natively on Adyen's platform

The documentation page is not exhaustive and up-to-date

Credit Card authorisations

Local payment methods

Technical support

Fast L1 responses

Support agents knowledge about Adyen's products

Better and more detailed responses to their tickets

Notify the vendors about all platform changes not just the big ones

Easy access to various reports

The "Insights" section that shows the data in a user friendly way

It's relatively easy to add new payment methods

I would like to be able to create my own reports, like a combination between "Received payment details" and "Interactive payment accounting".

Maybe you can have a better integration with PayPal. The disputes are reflected all wrong in Adyen, for example if we accept a chargeback in PayPal, in Adyen we see a "chargeback reversed" status first, then we see a "refund" status. This is very confusing for us, we have accepted that chargeback, which means we have lost the case, what are a Chargeback Reversed and a Refund statuses doing here? I think PayPal is trying to unblock the transaction that received the chargeback, but this is a very confusing way of handling the chargebacks. If I look at the "Dispute transaction details" reports, all the PayPal chargebacks are "won" because of that "Chargeback reversed" status, which is obviously wrong, we lose some cases and we win others.

Amex chargebacks could be integrated. We don't see them in Adyen at all.

Global domestic payments processing

Low rates that are affordable

Wonderful partnership and helps merchants grow

Need subscription management service

PCI DSS Compliant Solution

Provided options to configure a specific list of payments, like Alipay, ACH, PayPal, etc.

Good support and quick solution for the technical help

Well described documentation on technical integrations

Drop in framework to display the payment options

Payment APIs and frameworks are getting upgraded but using updated features requires changes on the implementation side.

Sometimes error messages are not self-explanatory and we need to connect to support.

Adyen portal should support more languages.

Excellent dispute management with direct API with issuers

detailed cashout records with the fees of the well-discriminating card schemes.

very clear forecast reports

the portal could have the option in Portuguese

the reports could have the option in Portuguese

chargeback defenses could have the option to be compiled in Portuguese

Payment gateways

Reporting and insights

Chargeback

Fraud detection

Fraud detection

Tracks expenses and categorizes them well.

Protects my business from fraud.

Easy to add more payment methods.

Would like to customize some features for my company.

Customer support has been slow before.

Online payment

nice reports

Low rates and [conversion] fees

Might need to be a bit more tailoring to the company needs

Adyen's customer service has been very helpful, especially when deadlines are approaching.

Adyen's professionalism when dealing with some suspicious buyers and sellers has been appreciated.

Adyen has had a very high uptime over the last year.

Adyen does not have the best auth rates we have seen, especially in some of the LATAM markets.

Adyen has not been rather expensive compared with its competitors.

Adyen has not introduced the latest payment method our customers have been asking for.

Reckon genuine payments and trust list user when they cannot pay with their credit card.

Cancel payment details to avoid auto-renewals.

Refund payments in one click to the original source.

When looking for payments details such as last 4 digits card (for instance), it would be great to display more details about the transaction in the results, as the full name of the card holder.

The layout is not the best one. There is a lot of room for improvement when it comes to website design.

A functionality to disable the credit card details instead of deleting it at all.