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AgentTime Scheduler

AgentTime Scheduler

Overview

What is AgentTime Scheduler?

AgentTime Scheduler is a call center workforce modeling and scheduling option, from Portage Communications.

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Recent Reviews
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Pricing

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What is AgentTime Scheduler?

AgentTime Scheduler is a call center workforce modeling and scheduling option, from Portage Communications.

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  • No setup fee

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

AgentTime Scheduler Call Center Worforce Management

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Product Details

What is AgentTime Scheduler?

AgentTime Scheduler Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(4)

Reviews

(1-2 of 2)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
Agent Time Scheduler helps with creating schedules for the workers in my company. It helps employees like myself schedule meetings, and different event, along with schedules.
  • Appointment Reminders
  • Personal Calendar Sync
  • Client Management
  • More direct with the appointments
There was a time where I forgot a meeting. 10 minutes prior to the meeting I was notified which truly saved me.
  • Appointment Reminder
  • Scheduling
  • It has helped me with staying on top of meetings
I think AgentTime Scheduler truly does exactly what is needed from me on a day to day. It is the only scheduler I have used since being with the company.
Barbara Johnson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are using this system to control and monitor our activities with customers. It has an interface that is easy to learn and has fast analysis. We decided to use AgentTime and we found this software very intuitive and easy for any organization. This program is fit for any small-big or medium businesses. This is the best side of it because many products are not fit for small businesses but AgentTime is. This software allows our customers to schedule whenever they want. They can log in the system in anytime 7/24.
  • Customers can log in the system 7/24 without facing any problems.
  • AgentTime has the best features and safe connections for the staff.
  • Workers can send messages on time when the school has some class cancelations to all students.
  • Price of it might be expensive for small business but the product can still be used by any type of business.
  • Logging into the system is taking some time. It should be checked to see what is going on inside the system.
  • The scheduled time which is sent via e-mail is not received on time. It may have some bug problems.
Easy for employees to adjust everything on time and it has smart scheduling features as compared to other software. AgentTime Scheduler is always one step ahead of others. However, the problem encountered by customers is that they cannot manage to sign in to the system to print schedules prepared for them and we keep getting negative feedback.
  • Customers experiencing sign-in problems.
  • Taking responses from our staff on time satisfies our customers.
  • The software is truly confidential and safe. This is first thing what we users are looking for and AgentTime has this.
We had many problems with a similar program in the organization and we decided we are interested in another software for time schedule and some of our customers recommended AgentTime Scheduler. We then used it for testing. Our first impression was positive about the software after spending 3 weeks and immediately we started to use it in the whole organization.
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