Agiloft Flexible Service Desk Suite Reviews

15 Ratings
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Score 9.9 out of 100

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Max Henrion | TrustRadius Reviewer
September 30, 2015

Why we love Agiloft

Score 10 out of 10
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We find Agiloft dramatically easier to customize than Salesforce, which we have found rather limiting and awkward. Plus Agiloft has a considerably lower price.
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Steve Theroux | TrustRadius Reviewer
September 30, 2015

Agiloft - it's almost like you designed everything yourself!

Score 10 out of 10
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Most of the other CRM software packages we evaluated were either too complicated or time
consuming to setup and customize, or they were too expensive, especially since many
of the companies charge additional fees for each additional module or function
you want to use.
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Eric Novikoff | TrustRadius Reviewer
December 04, 2014

Ease of customization and flexibility make Agiloft our first choice for automating business processes

Score 8 out of 10
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Agiloft's singular advantage is its ease of customization that allows you to capture automation requirements right at the point of use. We knew our company would always be developing new requirements for its customer-facing processes and any tool that made customization difficult was an inferior choice for us. Other vendors offered similar levels of customization, but when we dug deeper, Agiloft was the only one that delivered it.

Our management team came from the IT and development side of NetSuite and we have used it to manage our business almost since inception. However, its support, marketing, and sales functionality was too difficult to modify and built to meet too broad a set of requirements, so we could never get full adoption or utilization, and it stood in the way of delivering the service levels we needed to provide our customers. We still use NetSuite for back-of-the-house financial functions which don't need that level of customization, but for everything else, the way forward has led us to choose Agiloft.

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Robert Kaplan | TrustRadius Reviewer
March 24, 2014

Agiloft provides Flexibility, Performance, Reliability, and strong Professional Services. They are eager and effective Partners.

Score 10 out of 10
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As I have said I have been an Agiloft user for 10 years. We are also Salesforce users, but we have made a clear separation between CRM and Help/Service management.
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Chris Carroll | TrustRadius Reviewer
February 17, 2014

Agiloft review

Score 10 out of 10
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We evaluated three other platforms when we were searching for the best fit for our company. Agiloft was the only solution that offered a fully customizeable solution to our needs.
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Anonymous | TrustRadius Reviewer
February 21, 2014

Powerful, customizable solution

Score 9 out of 10
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  • vivantio,manage engine
We did user studies to compare Agiloft with several other vendors and our users preferred the features and usability of Agiloft.
Read this authenticated review

Feature Scorecard Summary

Organize and prioritize service tickets (2)
10.0
Service restoration (2)
10.0
Self-service tools (2)
10.0
Subscription-based notifications (1)
10
ITSM reports and dashboards (2)
7.1
Configuration mangement (2)
8.1
Policy and contract enforcement (2)
10.0
Change requests repository (2)
10.0
Service-level management (2)
10.0

About Agiloft Flexible Service Desk Suite

Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to an organizations growing needs and processes.

Agiloft Flexible Service Desk Suite Features

Incident and problem management Features

Has featureOrganize and prioritize service tickets
Has featureService restoration
Has featureSelf-service tools
Has featureSubscription-based notifications
Has featureITSM reports and dashboards

ITSM asset management Features

Has featureConfiguration mangement
Has featurePolicy and contract enforcement

Change management Features

Has featureChange requests repository
Has featureService-level management
Additional Features
Has featureDeep and rapid customization of every aspect of the system, without coding: custom business rules, dashboards, workflows, tables, relationships, end user interface, look and feel, and permissions
Has featureRapid installation and configuration - Agiloft is the only company with the confidence to offer a 90-day unconditional warranty covering both the software and consulting services
Has featureFully customizable end user portal

Agiloft Flexible Service Desk Suite Screenshots

Agiloft Flexible Service Desk Suite Integrations

Salesforce.com, LogMeIn Rescue, BeyondTrust Remote Support (Legacy), Google Drive, DocuSign, Microsoft Exchange, QuickBooks Desktop Enterprise, Microsoft Office, Microsoft Outlook, Credit Card Processing, External Databases, Active Directory / LDAP and Google Single Sign On, WMI, Barcode scanners

Agiloft Flexible Service Desk Suite Competitors

Agiloft Flexible Service Desk Suite Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required

Agiloft Flexible Service Desk Suite Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
5%
Mid-Size Companies (51-500 employees)
40%
Enterprises (> 500 employees)
55%

Agiloft Flexible Service Desk Suite Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Video Tutorials / Webinar
Phone

Agiloft Flexible Service Desk Suite Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry
Supported Countries:All
Supported Languages: All