Agiloft Flexible Service Desk Suite Reviews

15 Ratings
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Score 9.9 out of 100

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Reviews (1-12 of 12)

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Max Henrion | TrustRadius Reviewer
September 30, 2015

Why we love Agiloft

Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

It is ideal for managing a wide range of business processes from CRM to technical support. We use it for issue tracking and technical support. We also used it to create a highly structured knowledgebase with contributor content. It might be less appropriate for detailed quantitative modeling.
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Steve Theroux | TrustRadius Reviewer
September 30, 2015

Agiloft - it's almost like you designed everything yourself!

Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

The Agiloft website has some short training videos that both show you how to use certain functions and also help outline the functionality available (for those of us who don't always know what we're looking for until we see it).
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Eric Novikoff | TrustRadius Reviewer
December 04, 2014

Ease of customization and flexibility make Agiloft our first choice for automating business processes

Score 8 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

Agiloft is most suited to meeting the needs of an organization that requires rapid and frequent process changes for critical processes, and values empowering the people who do the job to determine how best to automate it - essentially rapidly growing, democratic organization.It's hard to imagine an inappropriate scenario to use Agiloft, but one that comes to mind is organzations requiring a complete, finished, highly structured solution that they do not want to change over time. Agiloft is designed with the expectation that clients will adapt it to their needs so many functions are left undone, rather than throwing a "kitchen sink" at the customer and letting them choose what they need.The best way to work with Agiloft is to take the training class, then have a small success with a small team, involving the employees and first level management in the deployment. They'll tell everyone else how much they like it. This reduces the possibility of slow development cycles and an undue dependence on outside expertise, while maximizing the return on Agiloft's investment in easy customizability.
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Robert Kaplan | TrustRadius Reviewer
March 24, 2014

Agiloft provides Flexibility, Performance, Reliability, and strong Professional Services. They are eager and effective Partners.

Score 10 out of 10
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Likelihood to Recommend

As I said we have used primarily for Issue, Service, and Application Configuration tracking. Agiloft is equally well suited to all of these areas and with their ITIL model you get the best possible design for approaching these problems.
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Elizabeth Lepisto | TrustRadius Reviewer
January 23, 2014

The ability to create processes for everything, and one place for all the processes

Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

If there were only a handful of clients someone worked with, or if they're workflow was extremely varied and not easy to pin down into specific processes. If they work on a very case by case basis, Agiloft may work, but would be very different to set up than I have been used to. Key questions would be asking what their processes are, how they communicate with clients, and how the communication in their current company is.
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Anonymous | TrustRadius Reviewer
March 17, 2014

Agiloft: Simplicity and Agility at it's best!

Score 10 out of 10
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Likelihood to Recommend

Would fit most any environment. Having worked in top 50 companies, startup, state agency, and higher education environments I can see how AgiLoft would be a great fit for any organization.
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Feature Scorecard Summary

Organize and prioritize service tickets (2)
10.0
Service restoration (2)
10.0
Self-service tools (2)
10.0
Subscription-based notifications (1)
10
ITSM reports and dashboards (2)
7.1
Configuration mangement (2)
8.1
Policy and contract enforcement (2)
10.0
Change requests repository (2)
10.0
Service-level management (2)
10.0

About Agiloft Flexible Service Desk Suite

Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to an organizations growing needs and processes.

Agiloft Flexible Service Desk Suite Features

Incident and problem management Features

Has featureOrganize and prioritize service tickets
Has featureService restoration
Has featureSelf-service tools
Has featureSubscription-based notifications
Has featureITSM reports and dashboards

ITSM asset management Features

Has featureConfiguration mangement
Has featurePolicy and contract enforcement

Change management Features

Has featureChange requests repository
Has featureService-level management
Additional Features
Has featureDeep and rapid customization of every aspect of the system, without coding: custom business rules, dashboards, workflows, tables, relationships, end user interface, look and feel, and permissions
Has featureRapid installation and configuration - Agiloft is the only company with the confidence to offer a 90-day unconditional warranty covering both the software and consulting services
Has featureFully customizable end user portal

Agiloft Flexible Service Desk Suite Screenshots

Agiloft Flexible Service Desk Suite Integrations

Salesforce.com, LogMeIn Rescue, BeyondTrust Remote Support (Legacy), Google Drive, DocuSign, Microsoft Exchange, QuickBooks Desktop Enterprise, Microsoft Office, Microsoft Outlook, Credit Card Processing, External Databases, Active Directory / LDAP and Google Single Sign On, WMI, Barcode scanners

Agiloft Flexible Service Desk Suite Competitors

Agiloft Flexible Service Desk Suite Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required

Agiloft Flexible Service Desk Suite Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
5%
Mid-Size Companies (51-500 employees)
40%
Enterprises (> 500 employees)
55%

Agiloft Flexible Service Desk Suite Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Video Tutorials / Webinar
Phone

Agiloft Flexible Service Desk Suite Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry
Supported Countries:All
Supported Languages: All