Agiloft Flexible Service Desk Suite Reviews

15 Ratings
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Score 9.7 out of 101

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Elizabeth Lepisto profile photo
Score 10 out of 10
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Usability

8
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Read Elizabeth Lepisto's full review

Feature Scorecard Summary

Organize and prioritize service tickets (2)
10.0
Service restoration (2)
10.0
Self-service tools (2)
9.9
Subscription-based notifications (1)
10
ITSM reports and dashboards (2)
7.3
Configuration mangement (2)
8.2
Policy and contract enforcement (2)
9.9
Change requests repository (2)
9.9
Service-level management (2)
10.0

About Agiloft Flexible Service Desk Suite

Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to an organizations growing needs and processes.

Agiloft Flexible Service Desk Suite Features

Incident and problem management Features
Has featureOrganize and prioritize service tickets
Does not have featureExpert directory
Has featureService restoration
Has featureSelf-service tools
Has featureSubscription-based notifications
Does not have featureITSM collaboration and documentation
Has featureITSM reports and dashboards
ITSM asset management Features
Has featureConfiguration mangement
Does not have featureAsset management dashboard
Has featurePolicy and contract enforcement
Change management Features
Has featureChange requests repository
Does not have featureChange calendar
Has featureService-level management
Additional Features
Has featureDeep and rapid customization of every aspect of the system, without coding: custom business rules, dashboards, workflows, tables, relationships, end user interface, look and feel, and permissions
Has featureRapid installation and configuration - Agiloft is the only company with the confidence to offer a 90-day unconditional warranty covering both the software and consulting services
Has featureFully customizable end user portal

Agiloft Flexible Service Desk Suite Screenshots

Agiloft Flexible Service Desk Suite Integrations

Salesforce.com, LogMeIn Rescue, BeyondTrust Remote Support (formerly Bomgar), Google Drive, DocuSign, Microsoft Exchange, QuickBooks Desktop Enterprise, Microsoft Office, Microsoft Outlook, Credit Card Processing, External Databases, Active Directory / LDAP and Google Single Sign On, WMI, Barcode scanners

Agiloft Flexible Service Desk Suite Competitors

Pricing

Has featureFree Trial Available?Yes
Has featureFree or Freemium Version Available?Yes
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Required

Agiloft Flexible Service Desk Suite Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
5%
Mid-Size Companies (51-500 employees)
40%
Enterprises (> 500 employees)
55%

Agiloft Flexible Service Desk Suite Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Video Tutorials / Webinar
Phone

Agiloft Flexible Service Desk Suite Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry
Supported Countries:All
Supported Languages: All