TrustRadius
https://dudodiprj2sv7.cloudfront.net/product-logos/rV/7p/W7JTG122JCTK.PNGTracking the Pulse of Client Interactions with AgoraPulseOur social media management team uses AgoraPulse both for posting to client social accounts and responding to interactions on client ads and posts. Many features of AgoraPulse are important for our team, particularly being able to assign various interactions to specific area experts and include notes from previous conversations. The saved replies feature has also been a great help when onboarding and training new team members. Our largest social client is the reason we started using AgoraPulse, and our experience was so positive that we dropped all other social management tools and moved all of our clients onto the platform within just a few months.,Easy to use - new members are trained within minutes on using the platform, and more advanced users can quickly find information in the tutorials section. Assigning social interactions to specific team members is a crucial feature of the platform for our team. AgoraPulse has done a good job adding new features and continuing to grow the offerings of an already outstanding social management platform.,Notifications of usability updates could be handled better, and could be more timely. Notifications of usability issues could also be handled in a more timely manner. We would like to see integration with more social platforms, but we also understand the time consuming nature of that work...it would just be nice to have!,10,6,We do not miss social interactions, which is a huge positive for our clients. Positive ROI Team management has also been positively effected by our use of AgoraPulse.,Buffer and Hootsuite Pro,NinjaCat, Basecamp, ClickTime, Google Analytics, Google Search ConsoleConstantly-upgraded social media time-saver with 5-star customer serviceI use AgoraPulse to manage our corporate social media presence across multiple platforms, including Facebook, LinkedIn, Twitter and Instagram. Having a scheduling tool was a necessity, but it was really important to have a tool that created efficiencies because our team is small. AgoraPulse allowed for creating queues of evergreen content, and scheduling to multiple platforms at once (but with the ability to tweak for each platform -- one of my favorite features). It's allowed us to ramp up our social presence quickly and effectively.,My favorite feature is the ability to schedule a post to multiple platforms (i.e, Facebook, Twitter and LinkedIn) within one screen, but with the added bonus of being able to tweak each platform's post. That means custom URLs w/unique UTM codes, adjusted post length for different platforms, etc. A terrific feature. The content queues are also wonderful. They allow me to find and distribute evergreen content at custom intervals without having to "reschedule" each time. Simply load up the content into a queue, set the days/times for each queue, and how many times you want that content to recycle and BOOM you're done. Beyond that, they're always improving the platform. Each week some tweaks are made, which are announced in a blog post. The customer service is top notch, and they're humans -- meaning they're not just copying & pasting from a script, but they have personality and they listen. This goes a LONG way, and makes it easier to be patient with features that might not yet quite be there, or when there's an issue or unexpected change to an API that affects the platform.,I'm not a fan of the way AgoraPulse pushes images to LinkedIn, which is as a link, rather than a native image. It leads to some clunky-looking posts. One item I'd like to see, which I believe they're working on, is a unified inbox. Having all notifications in one place would make it easier to use as the primary means for responding to and engaging with our audience. While the listening feature is awesome, it's fairly limited for Instagram. I wish there was the ability to create a search with filters based on language, or excluding words/hashtags, etc. There are hashtags I want to listen for, but the volume of nonsense and/or irrelevant posts that use those hashtags makes it difficult to weed through. A better advanced search function for that feature would be a huge benefit.,8,1,AP has really helped us grow our audience by making the execution of content sharing and audience engagement scalable. It's hard to measure the specific impact of AP, since it was implemented at the beginning of our social media efforts (which was negligible prior to), but we've seen a continued positive trend month-over-month in reach, engagement and audience size since it's implementation.,Sprout Social and Hootsuite Pro,BirdEye, Canva, Slack, TrelloAgoraPulse is a no-brainer.AgoraPulse is currently used as the primary social media scheduling and monitoring software for all of our marketing needs. It allows our department to have a centralized place to monitor the major social media networks we utilize, as well as coordinate and proof our work amongst the department to ensure accuracy and quality outbound messaging.,The ability to bulk schedule by RSS feed for Facebook and Twitter. The ability to bulk schedule by multiple image import on Instagram. Quickly mark all of the incoming messages as completed.,The ability to bulk import into multiple social media profiles. Currently, you have to bulk import into a specific profile (i.e. Twitter) and then duplicate each individual message for another social media profile. We use quite a bit of news content to fill our social queue and this becomes quite cumbersome. There are some bugs with the new "default" scheduling category. On some instances where you duplicate from one profile to another, the default doesn't get applied and the message will not save. Could use more robust reporting features. We came over from Sprout Social which FAR blows away AgoraPulse reporting.,9,5,The ability to monitor our social media profiles is well worth the $ amount per month. It does not allow you to tie it to individual sales, but allowed us to shave off thousands annually by bringing social management in house through software.,Sprout Social and Hootsuite Enterprise,SlackMust-have for any small or medium-sized agencyWe use AgoraPulse daily to assist in managing our clients' social media profiles. The intuitive and streamlined interface allows us to work through multiple tasks quickly and efficiently.,I love having the ability to tag conversations, comments, and individual followers. This makes follow-up and reporting a breeze. The layout is so intuitive. For being such a feature-rich application, it's easy to dive in and get started with the basics rather quickly. The training videos do a great job of breaking things up into bite-sized pieces. The support team is phenomenal. I rarely wait more than a few hours for a response, even during off hours. The team is always courteous and professional. More importantly, they get things done quickly.,I'd like to see support for Instagram Stories. In addition to the calendar view, I'd like to be able to see scheduled Instagram posts in a 3x3 grid view. This would make planning much easier. When creating a new post, it would be nice to have a way to edit photos after uploading. Even just a simple crop option would be amazing, especially for Instagram. The calendar can be a little buggy at times if you try to drag and drop multiple posts into different spots too quickly. A simple page refresh always solves the issue, so it's not a big deal. I'd like to be able to track the performance of LinkedIn posts.,9,2,Scheduling a month's worth of posts for a single client would take 6-7 hours without AgoraPulse. Now we're down to about 90 minutes! AgoraPulse allows me to take on 3-4 times the number of clients I'd otherwise be able to handle.,Buffer, Post Planner and Hootsuite Free,Facebook for Business, Canva,No,Price Product Features Product Usability Product Reputation Vendor Reputation Third-party Reviews,I wouldn't change anything. I do extensive research before making big decisions. I'm happy with the process as well as the result in this case.,10,Yes,Yes! During my trial period, they noticed I hadn't been using the tool that much. They reached out to me and I explained that due to time constraints I hadn't been able to explore the product. They doubled the length of my trial and continually sent helpful training videos. Quite honestly, this converted me into a customer.AgoraPulse - huge success!When I started with Isopharm I was tasked with finding a suitable social media management platform. After reviewing options and using the free trial, I settled on AgoraPulse and purchased a license for the company. Since using it, we have expanded it to another department and plan to introduce it to our other growing departments.,Scheduling - very easy to post content across multiple networks. Reporting - detailed reports that show impact your posts are having and what people are doing with them User Interface - very simple interface, I taught myself in an hour or so and have since trained others in 15 minutes on how to use it. User Support - very quick, often within an hour replies from the CS team. Regular updates - new features are added regularly and feedback is listened to and applied.,I would like to see improved drafting capabilities, you can't 'save for later' when creating a post.,9,3,Instagram followers has increased +1000% since I have been using AgoraPulse. Facebook followers grows at a regular pace Interactions across all platforms have increased,SAP Business One
Unspecified
AgoraPulse
270 Ratings
Score 8.5 out of 101
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>TRScore

AgoraPulse Reviews

AgoraPulse
270 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.5 out of 101
Top Rated Award
Show Filters 
Hide Filters 
Showing 57 of 270 AgoraPulse ratings and reviews.
Clear all filters
Overall Rating
Reviewer's Company Size
Last Updated
By Topic
Industry
Department
Experience
Job Type
Role
Reviews (1-25 of 57)
  Vendors can't alter or remove reviews. Here's why.
Matthew Jackson profile photo
September 05, 2018

Review: "Tracking the Pulse of Client Interactions with AgoraPulse"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Jason Glogau profile photo
August 16, 2018

AgoraPulse Review: "Constantly-upgraded social media time-saver with 5-star customer service"

Score 8 out of 10
Vetted Review
Verified User
Review Source
Chad Carman profile photo
November 30, 2018

User Review: "AgoraPulse is a no-brainer."

Score 9 out of 10
Vetted Review
Verified User
Review Source
Kris White profile photo
July 27, 2018

AgoraPulse Review: "Must-have for any small or medium-sized agency"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Dylan Johnson profile photo
November 09, 2018

User Review: "AgoraPulse - huge success!"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Jenna Boodram profile photo
November 08, 2018

Review: "AgoraPulse is great value for your money 💰"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Shawn Lochner profile photo
October 08, 2018

Review: "AgoraPulse - The solution and team to work with"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Daniel R. Herbert, MBA profile photo
October 04, 2018

AgoraPulse Review: "Great Social Platform"

Score 8 out of 10
Vetted Review
Verified User
Review Source
Debbie Gillum profile photo
September 28, 2018

Review: "Listen up: AgoraPulse has great social listening."

Score 9 out of 10
Vetted Review
Verified User
Review Source
Keri O'Brien profile photo
September 21, 2018

AgoraPulse Review: "Take back your time!"

Score 8 out of 10
Vetted Review
Verified User
Review Source
Gene Petrov profile photo
September 12, 2018

Review: "I made the switch to AgoraPulse and am incredibly pleased with this SMM software"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Jeroen Coolsaet profile photo
September 04, 2018

AgoraPulse Review: "Strengths and weaknesses"

Score 7 out of 10
Vetted Review
Verified User
Review Source
Nicole Nelson profile photo
August 22, 2018

AgoraPulse Review: "Great for managing multiple profiles"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Mehdi Khocha profile photo
August 22, 2018

AgoraPulse Review: "A great tool to save time"

Score 8 out of 10
Vetted Review
Verified User
Review Source
Cindy Steenkeste profile photo
August 22, 2018

AgoraPulse Review: "The best tool for managing social networks"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Scott Penn profile photo
August 14, 2018

Review: "AgoraPulse - a finger on the pulse of social"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Loïse M. profile photo
December 06, 2018

AgoraPulse Review: "At your mark! Plan, post, comment"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Umang Shakya profile photo
November 26, 2018

AgoraPulse Review: "Best Facebook tool"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Mandi Kohlmeier profile photo
July 30, 2018

Review: "AgoraPulse is great for social media management for a smaller company"

Score 7 out of 10
Vetted Review
Verified User
Review Source
Jeannette Vigil profile photo
July 27, 2018

AgoraPulse Review: "Making Client' and Exec's life easier!"

Score 8 out of 10
Vetted Review
Verified User
Review Source
Ali Walton profile photo
July 22, 2018

User Review: "AgoraPulse was just what I needed!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Jill Connor profile photo
November 07, 2018

User Review: "Team management with AgoraPulse"

Score 7 out of 10
Vetted Review
Verified User
Review Source
Axel Drochon profile photo
November 01, 2018

AgoraPulse Review: "The best product for a community manager"

Score 7 out of 10
Vetted Review
Verified User
Review Source
Michele Moore profile photo
October 16, 2018

User Review: "Agorapulse (great - with a wish list)"

Score 9 out of 10
Vetted Review
Verified User
Review Source

Feature Scorecard Summary

Boolean keyword searches (69)
7.8
Filtering out noise/spam (72)
7.2
Sentiment analysis (1)
9.1
Broad channel coverage (3)
8.5
Content planning and scheduling (102)
8.8
Audience targeting (81)
6.7
Content optimization (1)
9.1
Workflow management (93)
7.9
Automated routing and prioritization (1)
6.4
Customer interaction histories (102)
8.4
Bulk actions (92)
7.9
Lead generation (66)
6.6
Content marketing (1)
9.1
Paid media management (1)
8.2
Campaigns and promotions (70)
6.7
Twitter (97)
9.1
Facebook (109)
8.9
Instagram (102)
7.8
Campaign success analytics (91)
7.7
Real-time tracking (96)
7.3
Competitor analysis (82)
6.9
Role-based user permissions & privileges (98)
8.3
Mobile access (92)
6.6

About AgoraPulse

Agorapulse is a social media management tool that helps mid-sized businesses and agencies better manage their Facebook, Twitter, Instagram, LinkedIn, and YouTube activity.

Post content, engage with your community, and download reports from a single, intuitive dashboard.

AgoraPulse Features

Listening/monitoring Features
Has featureBoolean keyword searches
Has featureFiltering out noise/spam
Does not have featureSentiment analysis
Does not have featureBroad channel coverage
Publishing Features
Has featureContent planning and scheduling
Has featureAudience targeting
Does not have featureContent optimization
Has featureWorkflow management
Engagement Features
Does not have featureAutomated routing and prioritization
Has featureCustomer interaction histories
Has featureBulk actions
Marketing Features
Has featureLead generation
Does not have featureContent marketing
Does not have featurePaid media management
Has featureCampaigns and promotions
Channel coverage/integration Features
Has featureTwitter
Has featureFacebook
Does not have featureLinkedIn
Does not have featureGoogle+
Has featureInstagram
Does not have featurePinterest
Does not have featureYouTube
Reporting/analytics Features
Has featureCampaign success analytics
Has featureReal-time tracking
Has featureCompetitor analysis
Account management Features
Has featureRole-based user permissions & privileges
Has featureMobile access
Additional Features
Has featureSocial Media Inbox for each account with real time tracking of incoming messages and ad comments
Has featureAutomatic moderation, real time email notification, post scheduling
Has featureCompare your page with Competitors and measure your posts’ performance
Has featureInbox assistant to help you moderate incoming content. Available on all plans.
Has featureContent queues to store queued or requeued content according to content type or theme.

AgoraPulse Screenshots

AgoraPulse Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No
EditionPricing DetailsTerms
Small$49per installation
Medium$99per installation
Large$199per installation
Enterprise$299per installation

Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
45%
Mid-Size Companies (51-500 employees)
50%
Enterprises (> 500 employees)Enterprises (> 500 employees)
5%

AgoraPulse Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

AgoraPulse Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Languages: English, French, Spanish, Portuguese