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Reviews (101-125 of 288)
September 05, 2018
Tracking the Pulse of Client Interactions with AgoraPulse
Our social media management team uses AgoraPulse both for posting to client social accounts and responding to interactions on client ads and posts. Many features of AgoraPulse are important for our team, particularly being able to assign various interactions to specific area experts and include notes from previous conversations. The saved replies feature has also been a great help when onboarding and training new team members. Our largest social client is the reason we started using AgoraPulse, and our experience was so positive that we dropped all other social management tools and moved all of our clients onto the platform within just a few months.
- Easy to use - new members are trained within minutes on using the platform, and more advanced users can quickly find information in the tutorials section.
- Assigning social interactions to specific team members is a crucial feature of the platform for our team.
- AgoraPulse has done a good job adding new features and continuing to grow the offerings of an already outstanding social management platform.
- Notifications of usability updates could be handled better, and could be more timely.
- Notifications of usability issues could also be handled in a more timely manner.
- We would like to see integration with more social platforms, but we also understand the time consuming nature of that work...it would just be nice to have!
I use AgoraPulse to manage our corporate social media presence across multiple platforms, including Facebook, LinkedIn, Twitter and Instagram. Having a scheduling tool was a necessity, but it was really important to have a tool that created efficiencies because our team is small. AgoraPulse allowed for creating queues of evergreen content, and scheduling to multiple platforms at once (but with the ability to tweak for each platform -- one of my favorite features). It's allowed us to ramp up our social presence quickly and effectively.
- My favorite feature is the ability to schedule a post to multiple platforms (i.e, Facebook, Twitter and LinkedIn) within one screen, but with the added bonus of being able to tweak each platform's post. That means custom URLs w/unique UTM codes, adjusted post length for different platforms, etc. A terrific feature.
- The content queues are also wonderful. They allow me to find and distribute evergreen content at custom intervals without having to "reschedule" each time. Simply load up the content into a queue, set the days/times for each queue, and how many times you want that content to recycle and BOOM you're done.
- Beyond that, they're always improving the platform. Each week some tweaks are made, which are announced in a blog post. The customer service is top notch, and they're humans -- meaning they're not just copying & pasting from a script, but they have personality and they listen. This goes a LONG way, and makes it easier to be patient with features that might not yet quite be there, or when there's an issue or unexpected change to an API that affects the platform.
- I'm not a fan of the way AgoraPulse pushes images to LinkedIn, which is as a link, rather than a native image. It leads to some clunky-looking posts.
- One item I'd like to see, which I believe they're working on, is a unified inbox. Having all notifications in one place would make it easier to use as the primary means for responding to and engaging with our audience.
- While the listening feature is awesome, it's fairly limited for Instagram. I wish there was the ability to create a search with filters based on language, or excluding words/hashtags, etc. There are hashtags I want to listen for, but the volume of nonsense and/or irrelevant posts that use those hashtags makes it difficult to weed through. A better advanced search function for that feature would be a huge benefit.
July 27, 2018
Must-have for any small or medium-sized agency
We use AgoraPulse daily to assist in managing our clients' social media profiles. The intuitive and streamlined interface allows us to work through multiple tasks quickly and efficiently.
- I love having the ability to tag conversations, comments, and individual followers. This makes follow-up and reporting a breeze.
- The layout is so intuitive. For being such a feature-rich application, it's easy to dive in and get started with the basics rather quickly. The training videos do a great job of breaking things up into bite-sized pieces.
- The support team is phenomenal. I rarely wait more than a few hours for a response, even during off hours. The team is always courteous and professional. More importantly, they get things done quickly.
- I'd like to see support for Instagram Stories.
- In addition to the calendar view, I'd like to be able to see scheduled Instagram posts in a 3x3 grid view. This would make planning much easier.
- When creating a new post, it would be nice to have a way to edit photos after uploading. Even just a simple crop option would be amazing, especially for Instagram.
- The calendar can be a little buggy at times if you try to drag and drop multiple posts into different spots too quickly. A simple page refresh always solves the issue, so it's not a big deal.
- I'd like to be able to track the performance of LinkedIn posts.
When I started with Isopharm I was tasked with finding a suitable social media management platform. After reviewing options and using the free trial, I settled on AgoraPulse and purchased a license for the company. Since using it, we have expanded it to another department and plan to introduce it to our other growing departments.
- Scheduling - very easy to post content across multiple networks.
- Reporting - detailed reports that show impact your posts are having and what people are doing with them
- User Interface - very simple interface, I taught myself in an hour or so and have since trained others in 15 minutes on how to use it.
- User Support - very quick, often within an hour replies from the CS team.
- Regular updates - new features are added regularly and feedback is listened to and applied.
- I would like to see improved drafting capabilities, you can't 'save for later' when creating a post.
November 08, 2018
AgoraPulse is great value for your money 💰
I use AgoraPulse as my primary social media reporting tool. It allows me to gather robust analytics on the pages I manage as well as competitor pages. AgoraPulse also has a very intuitive content scheduler - it makes content planning easy.
- AgoraPulse has great reporting capabilites. I like that I can export as a Powerpoint and make my own additions.
- AgoraPulse has a very helpful support team. They are very attentive and friendly.
- AgoraPulse has great free tools like the Twitter Report Card and Facebook Contests.
- I wish AgoraPulse collected IG story analytics.
- It would be nice to get analytics for competitor sponsored posts.
- Implement an Instagram Story scheduler.
October 30, 2018
AgoraPulse in Hospitality Industry
We are using AgoraPulse as a social media listening and scheduling tool. It is being used by the marketing department. It helps track conversations about our organization and our city online.
- Social Listening: The capability to track words or phrases is fantastic for campaigns.
- Scheduling: Having items lined up to post throughout the day is fantastic.
- Planning: Being able to look at your content calendar for planning purposes.
- Calendar: Having one main calendar for all content
October 08, 2018
AgoraPulse - The solution and team to work with
AgoraPulse is being used in our marketing department and we use it to manage our clients' social media accounts. It saves us a great deal of time and effort.
- Scheduling - this part of the software is really easy to use and when you have a problem it's easy to update directly on the main calendar.
- Innovating - the team is constantly adding new things to the system to not only make it a better platform to work on, but also to offer us as the clients more value
- Customer service - I have not met a team like AgoraPulse's that is always available to help and swift to respond. Their team truly made us feel like a family and we are very grateful for it.
- Reporting - the reporting section is our least favorite part of AgoraPulse and [there is] great room for improvement. The reporting needs to be customizable and be automated to truly save us and the other teams time.
AgoraPulse is being used by all members of our marketing team to create, schedule, and plan social media content. We're also using it to respond to comments and gather analytics about how our content is performing.
The business problems AgoraPulse solves are:
- planning, collaborating, and scheduling social content
- monitoring brand mentions
- responding to brand mentions
- reporting social content performance
The business problems AgoraPulse solves are:
- planning, collaborating, and scheduling social content
- monitoring brand mentions
- responding to brand mentions
- reporting social content performance
- The user interface is gorgeous. Since we spend a lot of time in the interface, I'm particularly sensitive to this (I'm also a designer, so there's that...).
- The calendar view is very helpful in seeing where our content is scheduled, and helps us to find any gaps.
- The social listening is exceptional in that it can find brand mentions that weren't even tagged properly, allowing us to reach out and build the relationship with those users who may not have even known to tag us.
- The chrome extension (and even in the web app) is a bit slow to load. I would definitely love to see it load up faster.
- I have to sign back into the account way too often and it's a little annoying. Almost daily.
- There is a bug that disables the keyboard shortcuts when switching social profiles.
- No pinterest support yet... so I have to pay for an entirely separate tool for that one network.
October 04, 2018
AgoraPulse: everything you need for social media
Right now we are in the process of upgrading. So far, I anticipate it will help team members to be more professional, create better expectations for post approvals and how many posts need to be set a week, help us see posts across a spectrum since we have long-term projects that span over a long period of time. We are a small company that is in a growth stage and we are currently documenting that exciting and stressful process. It will help us stay extremely organized and keep our social media pages looking professional and uniform. It essentially helps solves making content, scheduling, editing, approving content.
- Scheduling posts through out the month and seeing how they span out in a calendar format is very useful and helpful visual aide. Since our company is project based we can't have posts being posted at random, and we also need to feature community organizations, collaborations, as well as our upcoming competition.
- Approvals. Its really essential that whoever is forming posts can't publish until posts are approved for quality and professional purposes.
- Providing a platform for others to edit is really important for us too. We always need someone else to edit for grammar, content, and relevancy.
- Publishing to Instagram has been particularly hard. Just because I would like to post multiple photos and that makes things difficult when I make a post with multiple photos.
- I wish I could make drafts of posts and save them. Simply made for content. That would be easier for me to make posts so I wouldn't lose a post every time that I step away from the computer for a little bit.
We are currently using AgoraPulse in our social media dept. to monitor, schedule, publish, listen for social queues, and generate reports for all of our social platforms. It addresses a few issues we have with our social media monitoring, namely our lack of reporting per social platform and scheduling posts in advance.
- They listen to user feedback and they attack user issues promptly.
- The reporting feature is really nice. A number of social monitoring tools are lacking in this area. Simple things like changing the dates of your reports are missing in other platforms.
- New feature: Fans and Followers where you can see who your brand is engaged with. The system shows you all of your users who are engaged with or ambassadors of your brand. It will even show which users are banned.
- Our (very moderately priced) subscription gets us 10 social profiles, a team of 3 users, and 1 competitor to monitor.
- A few of their social profiles do not have all features we need. For example, LinkedIn does not have a listening tool and YouTube does not have a reporting tool.
- Very limited options on Instagram to interact with users
- Pinterest is not an option as of yet.
September 28, 2018
Listen up: AgoraPulse has great social listening.
We use it for social media management. It's being used by the Marketing department. It addresses the business problem of engaging with our audience on social media.
- Social Listening
- Scheduling
- Responses in the app
- Reporting
- Being able to customize the publishing calendar
- Publishing calendar showing post previews
- Weekly emails letting you know what the top posts are
- Customized weekly reports emailed to you
My name is Veronica and I use AgoraPulse to schedule content on 10 different Realtor Social Media sites (Facebook, Instagram, Twitter, and LinkedIn). I currently create content that is scheduled four times a week for an entire month. At this current moment, I am the only one that uses AgoraPulse. It has allowed me to easily post content onto multiple platforms in one fast and easy setting. Before I would need to sign into each individual profile and schedule content. It took days to get everyone's content up and scheduled for the month.
- I can easily view all the content I have created for a particular individual's social site.
- I enjoy that I can switch between social profiles by using the groups/lists on the side of the program.
- I wish there would be a 'Best Time' button that will schedule content for the best times of the day per each individuals reports. That way, instead of choosing a specific time for each time I schedule a post, I could hit the 'Best Time' button and I know the content would go out at the right time.
Darn Good Yarn is currently using AgoraPulse to monitor our organic and paid social posts. This work is completed by our customer service staff. We found that going into each ad set directly in Facebook Business Manager was too time consuming. This software has allowed us to drastically reduce the time it takes for us to respond to a customers comment.
- Facebook Ads Management - It brings all of your ad comments into one platform and reduces the number of clicks and time as compared to preforming these tasks in ad manager.
- Social Monitoring - AgoraPulse brings all of your brand related mentions into the platform so you do not have to search across multiple platforms.
- Escalation - AgoraPulse allowed our agents to assign tickets that they are unable to answer to more experienced staff
- Moderating Instagram - due to the privacy features of Instagram, we are unable to respond directly to posts we are tagged in within AgoraPulse. The software does take you directly to the post
Our social media department utilizes scheduling content and reports through AgoraPulse. It's helpful to schedule content in advanced and see a detailed report about the content posted.
- Scheduling is mostly O.K. - Works about 90% of the time.
- Reports are helpful, even though I have a feeling they're somewhat inaccurate (due to my results using the info they provided)
- Customer service is fine. They have a chat and get back to me (usually) within the same day
- When it doesn't work, scheduling can be very frustrating and ruins my strategy. Sometimes I'll schedule something and it doesn't get posted due to an error and I won't be notified.
- Doesn't have a feature to schedule videos, which is unfortunate because videos are important to engage the audience. You also cannot post photos that aren't square.
- Reports seem inaccurate and doesn't give much detail, especially with the window in which we should be posting for each account.
I am using it for automation of social media posts, engagement, and social listening.
- Robust social media management software. Lots of features.
- Easy to use interface. Very intuitive.
- I especially like the data on fans and followers/reports.
- Setting up my publishing queues was a bit time consuming; maybe there is a way to make it quicker to add multiple times quickly?
I'm working in a trade union. In order to expand our services to members, we are giving legal advice to our members through Facebook and other social media. We are using different Facebook pages for each industry (construction, cleaning, household activities, safeguarding, ...) and we use AgoraPulse to publish items to our Facebook page and manage reactions.
In our very decentralized organisation, only the central department is using AgoraPulse.
In our very decentralized organisation, only the central department is using AgoraPulse.
- Allows you to post fast responses
- Easy to reply in PM
- Good overview of all your posts
- Limited functionality on advertising
- You can't tag a user over multiple pages
- Automatic reply isn't possible
September 04, 2018
So Much More Than Just A Content Scheduler
I started using AgoraPulse a few months ago, as I was looking for a solution to manage all aspects of my clients' social media accounts in one place. It helps us keep track of all engagement across platforms, and the publishing calendar allows us to have a great overview of what's happening on any given day of any given month. It makes scheduling content a breeze.
- Managing enquiry. With AgoraPulse's inbox system, it makes it really easy to manage all incoming comments and enquiry, so no customer goes unanswered.
- Content publishing. With AgoraPulse, you can schedule content, repeat content, tag content, and move content all within a super easy to use interface.
- Their customer support is amazing. I know at any time I can answer a question, and get an answer quickly and easily with their in platform live chat.
- Everything I could suggest to improve is already in the queue, and it's fantastic that they have a really transparent upgrade process, so you know what is being worked toward and the timeline for this.
August 22, 2018
Great for managing multiple profiles
We use AograPulse to manage over 40 social media accounts across multiple brands. We are able to schedule posts on multiple accounts at one time, view all comments and across channels, and pull very specific reports. It's our all in one for everything social media. We rarely have to log into any accounts from the original platform!
- Engagement monitoring
- Reporting
- Bulk Publishing
- Nothing
I use AgoraPulse every day for several reasons:
- Schedule posts over Instagram - Facebook page - Twitter
- Moderate and interact with our community
- Analyze social KPIs
- Having alerts over my brand name and activities
We are a small company so I manage it by myself. It satisfies all the company's social media needs.
- Segmentation of the brand content and editorial planning.
- Managing comments and messaging
- Data and reports are extremely well
- Doesn't handle stories
- Tagging people can be difficult in some cases
August 22, 2018
The best tool for managing social networks
At the agency, we made the decision to use AgoraPulse to better manage the social networks of our customers.
Since then, it's a real time saver. Sometimes, notifications via Facebook were hidden and did not reach us. Since we use this tool we do not miss any notification, which allows to be reactive with users and to develop a real commitment.
Moreover, the reports are really efficient, fast and practical, they avoid a big loss of time spent counting each number, to examine each data. It's a tool I can not do without!
- Social network notifications gathered on a single tool
- Detailed, fast, simple and efficient stats reports
- Customer support really fast and responsive to the needs of its customers
- The application is sometimes buggy
August 14, 2018
AgoraPulse - a finger on the pulse of social
The Marketing Team currently uses AgoraPulse to manage our Social accounts - we have Facebook, Twitter, Instagram and LinkedIn. The most frequent use is to manage a consistent and engaging content calendar with scheduled posts going live at the same time across all accounts, however the reporting and listening tools are frequently used to give insights into our performance.
- Customer Service - There have of course been problems, as there are with any sort of SAAS type product, however they have been resolved quickly and efficiently by a friendly and genuine support team.
- Clarity of pricing - a menu structure is always good to have readily available for short-notice budget discussions, rather than having to wait for a quote to come back which differs from the price you got last time.
- Speed of updates - One of the first tools to get Instagram scheduling back after the API change. Updates are communicated clearly and often.
- I have already contacted AgoraPulse with the improvements I wish to see, and they have already responded positively to these points and have actioned some of them already so it would not be fair to put these here.
December 06, 2018
At your mark! Plan, post, comment
Agorapulse is for us a way to independently manage the social networks of our customers. Many of us use it and we appreciate the fact that everything is centralized within the same site - no need to run right or left. We use it daily to respond to comments and we plan all social networks at the beginning of every month.
- Everything is centralized: planning, comments ...
- The application Agorapulse on smartphone allows us to manage our different accounts everywhere and all the time.
- Agorapulse is very inexpensive compared to the competition.
- A big negative: we can not post or schedule video on Instagram accounts
- Integrate a tool to find relevant and timely hashtags
August 10, 2018
AgoraPulse - great, easy, and affordable!
Our company uses AgoraPulse to manage our growing social media accounts. Our flagship product is a music production app, so AgoraPulse allows us to easily find and engage with our app users and the content they generate using the app.
- AgoraPulse groups together social media mentions in an easy-to-use, elegantly designed interface.
- AgoraPulse includes sophisticated report generating capability for users looking for more in-depth information on who is engaging with their organization/brand on social media.
- AgoraPulse offers an affordable and social media management tool for companies of various sizes, plans are available to scale to the size of the organization being served.
- The very helpful information on individual users who your brand comes into contact with (e.g. how many messages you've exchanged with a user, how often they mention your organization/brand) is not easy to see unless you know where to look for it.
August 06, 2018
AgoraPulse makes social media scheduling easy!
At ShepCo, we use AgoraPulse to manage our company's LinkedIn and Facebook accounts. We schedule posts across both platforms simultaneously, and can even monitor and respond to comments and/or messages. Currently only one person uses Agora, but we like that we have the option to add and manage users if necessary in the future.
- My favorite feature of AgoraPulse is the ability to create one post for multiple social media platforms with the option to make minor edits per platform, such as adding hashtags to Twitter or Facebook posts.
- I like that I can see and respond to my messages and notifications through the AgoraPulse interface. This allows me to better separate notifications from my personal and company accounts.
- The calendar view of my scheduled and past posts is extremely helpful.
- My LinkedIn page often "disconnects" from AgoraPulse. My scheduled posts fail when this happens, and I don't get an email notification that anything is wrong.
- It's frustrating that the number of fans or followers needed in order to get reports has changed from 40 to 100. While my page may not be very popular right now, it's still important to see the metrics so I can better understand how to improve and gain more followers over time.
Our organization uses AgoraPulse mostly to get all Facebook page notifications in one dashboard which helps us do moderation on time. On the go, mobile app helps to get all notifications instantly. One button report system is also good.
- Helps do moderation on time.
- To schedule in Nepal time zone.
- To get weekly, monthly reports with one button click.
- Alert 24/7
- Competitors report needs to have more information.
- Dashboard sometimes crashes with Safari browser, so I use Chrome with no problems.
- Hope to see more features in future.
- Self-taught
Agorapulse Scorecard Summary
Feature Scorecard Summary
About Agorapulse
Agorapulse is a social media management tool that aims to help mid-sized businesses and agencies better manage their Facebook, Twitter, Instagram, LinkedIn, and YouTube activity.
This social media management tool allows users to post content, engage with their community, and download reports from a single dashboard that is designed to be intuitive. Never miss a conversation with the inbox -- depending on the social network, it captures comments, mentions, direct/private messages, Facebook ad comments, and Instagram ad comments. All plans include collaboration tools to moderate or assign inbox items which makes getting through your inbox a breeze.
Current Instagram publishing features include: scheduling stories and Carousel posts via push notifications, direct image and video publishing, tagging public usernames, adding locations to single feed posts, and more.
The vendor states that thousands of agencies take advantage of Agorapulse's Agency Love program, which includes resources to attract more clients, improve ROI, increase revenue, and master social media management.
Agorapulse Screenshots
Agorapulse Integrations
Agorapulse Competitors
Pricing
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?No
| Edition | Pricing Details | Terms |
|---|---|---|
| Medium | $99 | per installation |
| Large | $199 | per installation |
| Enterprise | $499 | per installation |
| X-Large | $299 | per installation |
**Medium plan: 10 social profiles, 2 users **Large plan: 25 social profiles, 4 users **X-Large plan: 40 social profiles, 8 users **Enterprise plan: 60 profiles, 20 users
Agorapulse Customer Size Distribution
| Consumers | 0% | |
| Small Businesses (1-50 employees) | 45% | |
| Mid-Size Companies (51-500 employees) | 50% | |
| Enterprises (> 500 employees) | 5% |
Agorapulse Support Options
| Free Version | Paid Version | |
|---|---|---|
| Live Chat | ||
| FAQ/Knowledgebase | ||
| Social Media | ||
| Video Tutorials / Webinar | ||
| Phone |
Agorapulse Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | Apple iOS, Android |
| Supported Languages: | English, French, Spanish, Portuguese |