Agorapulse Reviews

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
419 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Do you work for this company? Manage this listing

TrustRadius Top Rated for 2020

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Reviews (276-288 of 288)

Anonymous | TrustRadius Reviewer
May 16, 2016

Easy to use, engaging and affordable

Score 8 out of 10
Vetted Review
Verified User
Review Source
We are switching from Hootsuite to AgoraPulse. The dashboard is more user friendly and clear to use, it's very easy to engage with followers and potential clients who comment on our posts across all social media channel. What a find! Thank you!
  • Great dashboard
  • User friendly interface
  • Customer engagement
  • Unable to post to Instagram
  • Unable to use LinkedIn
Read this authenticated review
Anonymous | TrustRadius Reviewer
November 13, 2015

Great tool and support. It's saves time!

Score 10 out of 10
Vetted Review
Verified User
Review Source
Managing Facebook comments was difficult before AgoraPulse. It was very hard to find users comment. It costs lot of time and sometimes you can not find comments. [If I] answer 99 comments but don't see 1 comment, it's still problem. In AgoraPulse all comments are tidy, like answering e-mails. Its benefits include saving time and feeling sure that you aren't missing any comments. They have great, fast and helpful support too!
  • Managing Facebook comments
  • Support
  • Design
  • Ease of use
  • Maybe add sound notifications

It's especially very helpful for managing Facebook pages that have lot of fans and commenters. AgoraPulse saves a lot of time and answering all comments is good for the user and company.


Maybe new Facebook page managers don’t think they need AgoraPulse. But for growing pages, you need advertising and advertising brings lots of comments. So managing comments manually is very tiring!

Read this authenticated review
Anonymous | TrustRadius Reviewer
June 15, 2015

Saves a lot of time

Score 9 out of 10
Vetted Review
Verified User
Review Source
AgoraPulse is used by our social media editorial team which is about 5 people that also belong to the editorial team of our print and digital magazines. We use AgoraPulse mainly for monitoring and moderating comments and shares.
  • Monitoring new comments. This is almost perfection. On Facebook it is very hard to moderate comments – if you have a lot. The Facebook GUI is just too confusing and not clear.
  • Evaluation of social media activities. This is very clear and beautifully done. Great!
  • Working as a group. It is totally easy to add new users and work together. Everything is very transparent and easy to follow.
  • It is not possible to mention Facebook users and pages. That is because Facebook does not provide the API needed – AgoraPulse is not to blame for that.
It's very appropriate for almost everything, especially companies with a lot of traffic. If it is a page that is run during freetime without any profit, it maybe too expensive.
Read this authenticated review
Anonymous | TrustRadius Reviewer
March 31, 2015

Efficient customer service and Increased lead conversion. Thanks.

Score 7 out of 10
Vetted Review
Verified User
Review Source
It is used by customer service to respond customer questions and comments.
  • Simplicity because responding to many questions of many levels is a complex task.
  • Well Organized. Everything is easy to find that saves us time.
  • Fast website speed because we dont have time to lose nor our clients.
  • We experienced some technical difficulties loading some questions to the dashboard.
  • Many messages from one same person are categorized as different questions but they should be part of the same conversation.
  • It should be even easier to mark the questions addressed as reviewed. Selecting the small flag is sometimes a bit too time consuming.
I think AgoraPulse is well suited for working with two to three people to respond to many questions from fans and clients in a speedy manner and thus guaranteeing the shortest response time as possible.
Read this authenticated review
Anonymous | TrustRadius Reviewer
February 04, 2015

Saved my life with their reporting feature, strongly recommended

Score 8 out of 10
Vetted Review
Verified User
Review Source
We are a digital agency and use Agorapulse to manage our clients' Facebook pages. Community managers are the ones using this tool the most, and specifically rely on it for the notifications, organizing some games or some contests. They also use it to create special apps (like the best fans application for instance), and the most important part is the reporting.
  • Reporting (saves a huge amount of time)
  • Scheduling
  • Notifications process
  • Data management
  • Duplication
  • Diversity of turnkey applications
I would recommend it only to co workers with sufficient campaings in process so that it can cover the cost of the tool they chose to use. Other than the budget, it will also really depend on the number of pages the person I make a recommendation to has to manage. Other than these two points, it matters to know if they are in need for monthly / weekly reportings or not.
Read this authenticated review
Anonymous | TrustRadius Reviewer
September 11, 2014

Agorapulse - best quiz app

Score 9 out of 10
Vetted Review
Verified User
Review Source
We are using AgoraPulse to engage a wider audience for both charity fundraising and awareness, mainly using the quiz app, although there are many more apps we aim to use in the future. The quiz app is simple to construct and add to your networks and looks great. It works on mobile devices which is key for us, and has all the attributes you could want in terms of social sharing.
  • Social sharing
  • Ease of use
  • Looks great
  • Perhaps a broader range of apps, but there are lots!
How many of the apps will you use? We are using just one but see the potential in all of them making the AgoraPulse package a great value.
Read this authenticated review
Anonymous | TrustRadius Reviewer
February 11, 2014

AgoraPulse is an excellent Facebook marketing & CRM tool!

Score 10 out of 10
Vetted Review
Verified User
Review Source
AgoraPulse is easy to use tool. Excellent reporting , which provides our customers with in-depth understanding of social networks. Fast and easy to built applications! You can run your promotional sweepstakes or photo contest literally in minutes. Great support as well! I strongly recommend this tool when it comes to Facebook page management!
  • Easy to use
  • Great applications
  • Excellent support team
  • It is already quite well developed.
AgoraPulse works well in all cases. Each and every Facebook fan page needs to be supported by platforms such as this.
Read this authenticated review
Anonymous | TrustRadius Reviewer
January 06, 2014

Longue vie à Agorapulse ! [Long Live Agorapulse!]

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Agorapulse est une plateforme complète et très utile pour gérer au quotidien une page fan [Agorapulse is a complete and very useful platform to manage daily fan page]
  • Elle est ergonomique et facile d'utilisation. En quelques clics, les applications sont configurées et tout se fait en interne ! Pas besoin d'avoir de connaissances techniques poussées. [It is ergonomic and easy to use. With a few clicks, applications are configured and everything is done in-house! Not need to have extensive technical knowledge.]
  • Les données de la page sont très pertinentes pour notre base CRM. [The page data are very relevant to our CRM database.]
  • Il faudrait une automatisation des flux de la plateforme vers la database [There should be a workflow automation platform to the database]
  • L'intégration de Twitter serait un plus pour la gestion des réseaux sociaux [The Twitter integration is a plus for the management of social networks]
Les applications de jeux concours sont leur points forts tant au niveau de la configuration que pour l'analyse des données. [Applications contests are their strengths both in the configuration for the data analysis.]
Read this authenticated review
Anonymous | TrustRadius Reviewer
December 17, 2013

Easy for noobies, pro for professionals

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Easy-to-use and intuitive
  • Awesome and timely customer service for support
  • Usability on the apps, user-friendliness: remove unnecessary steps for the participant which, especially in the Voting app, are distracting.
I think the wide range of stats the product offers is a definite strong point that a colleague might search and want to find, since there are several service providers offering competition apps for FB, but they are not often that intuitive and especially lack the extra value. Also the price is just for the service.
Read this authenticated review
Anonymous | TrustRadius Reviewer
December 17, 2013

A versatile, well-priced social media app

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Customer Service is not lip service. I was usually able to get a quick answer to question or issues from a real person who was very knowledgeable of the product.
  • The user interface is great/easy for the way I think.
  • Checking in on my sweepstakes is easy.
  • Using the search function to find an answer to a question about the product has never landed me an appropriate answer. Luckily, customer service responds quickly.
Customer service is important especially if you are not familiar with using apps. When looking at reviews key in on customer service if you think you'll need extra support.
Read this authenticated review

Feature Scorecard Summary

Boolean keyword searches (124)
7.9
Filtering out noise/spam (125)
7.5
Sentiment analysis (1)
9.1
Broad channel coverage (3)
8.5
Content planning and scheduling (195)
9.1
Audience targeting (137)
7.4
Content optimization (2)
7.3
Workflow management (169)
8.5
Automated routing and prioritization (8)
7.8
Customer interaction histories (180)
8.4
Bulk actions (165)
8.0
Lead generation (97)
6.9
Content marketing (2)
9.1
Paid media management (2)
8.2
Campaigns and promotions (106)
7.0
Twitter (184)
8.8
Facebook (203)
9.0
LinkedIn (63)
9.2
Google+ (1)
9.1
Instagram (193)
8.0
Pinterest (1)
9.1
YouTube (5)
6.8
Campaign success analytics (165)
8.1
Real-time tracking (165)
7.8
Competitor analysis (135)
7.7
Role-based user permissions & privileges (182)
8.6
Mobile access (173)
7.4

About Agorapulse

Agorapulse is a social media management tool that aims to help mid-sized businesses and agencies better manage their Facebook, Twitter, Instagram, LinkedIn, and YouTube activity.

This social media management tool allows users to post content, engage with their community, and download reports from a single dashboard that is designed to be intuitive. Never miss a conversation with the inbox -- depending on the social network, it captures comments, mentions, direct/private messages, Facebook ad comments, and Instagram ad comments. All plans include collaboration tools to moderate or assign inbox items which makes getting through your inbox a breeze.

Current Instagram publishing features include: scheduling stories and Carousel posts via push notifications, direct image and video publishing, tagging public usernames, adding locations to single feed posts, and more.

The vendor states that thousands of agencies take advantage of Agorapulse's Agency Love program, which includes resources to attract more clients, improve ROI, increase revenue, and master social media management.

Agorapulse Features

Listening/monitoring Features
Has featureBoolean keyword searches
Has featureFiltering out noise/spam
Does not have featureSentiment analysis
Does not have featureBroad channel coverage
Publishing Features
Has featureContent planning and scheduling
Has featureAudience targeting
Does not have featureContent optimization
Has featureWorkflow management
Engagement Features
Has featureAutomated routing and prioritization
Has featureCustomer interaction histories
Has featureBulk actions
Marketing Features
Has featureLead generation
Does not have featureContent marketing
Does not have featurePaid media management
Has featureCampaigns and promotions
Channel coverage/integration Features
Has featureTwitter
Has featureFacebook
Has featureLinkedIn
Does not have featureGoogle+
Has featureInstagram
Does not have featurePinterest
Has featureYouTube
Reporting/analytics Features
Has featureCampaign success analytics
Has featureReal-time tracking
Has featureCompetitor analysis
Account management Features
Has featureRole-based user permissions & privileges
Has featureMobile access
Additional Features
Has featureShared content calendar (for external client approval)

Agorapulse Screenshots

Agorapulse Integrations

Agorapulse Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Medium$99per installation
Large$199per installation
Enterprise$499per installation
X-Large$299per installation

**Medium plan: 10 social profiles, 2 users **Large plan: 25 social profiles, 4 users **X-Large plan: 40 social profiles, 8 users **Enterprise plan: 60 profiles, 20 users

Agorapulse Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
45%
Mid-Size Companies (51-500 employees)
50%
Enterprises (> 500 employees)
5%

Agorapulse Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Agorapulse Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Languages: English, French, Spanish, Portuguese