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November 26, 2019
It is being used by our Marketing department. It addresses the problem of time management in social media marketing.
- Easy to understand tools and features.
- Wide variety of features that do many complex things in social media marketing.
- Customer service is top-notch with fast service.
- Missing functionality to post to Pinterest.
- Lacks some analytics reporting features.
- Missing functionality to post different image sizes in one post.
We use the platform for publishing social media posts over dozens of different accounts. Managing a large number of accounts without a publishing platform is incredibly time consuming.
- Reporting tools are helpfully and generally accurate.
- Ease of use is incredibly high, easy to jump right into.
- Publishing Calendar is clear and visually helpful.
- Using the internal review process doesn't always work correctly.
- Bugs and API issues seem fairly regular.
- Doesn't have options for a lot of other media platforms besides the big ones, Pinterest would be nice.
August 29, 2019
As a digital marketing agency, we needed social media scheduling and reporting software that would save us time and improve the efficiency of our work. It is used by everyone in the organization as Agorapulse has a great review process for posts. Therefore, each post is sent to another employee to review to avoid any errors not seen.
- Social Media Scheduling
- Community Management
- Reporting
- Social Listening
- Brand look and feel could do with updating
August 24, 2019
Agorapulse is an amazing tool that has saved us many headaches. We know have much snappier in response times than the high profile competition in this space with a dedicated support team who answer all queries quickly and correctly. Management and stakeholders adore the in-depth and aesthetically pleasing reporting functions Agorapulse generates at the touch of a button. We receive constant updates with new features and tools, and I can see they take feedback from users and actually allocate resources into investigating the never-ending 'wants list' of the clients.
- Site navigation and responsiveness.
- Logical pathways to execute tasks.
- Reliability of sharing content at the right time.
- A number of things would be 'cool to use' however they are only applicable to me in my use case. Agorapulse was quick to respond to these feature requests and I look forward to seeing some/all in the near future.
- I would like better CRM in the response area (i.e. the ability to put customers into buckets to mass respond when there is news specifically for them).
August 21, 2019
Purrfect Pals Cat Sanctuary & Adoption Centers utilizes Agorapulse to share our mission, promote special needs cats available for adoption and solicit support for our programs. Our community engagement and adoption program managers join me in creating social media posts. This software allows us to keep a master marketing calendar and get the same message on all of our social media platforms at one time.
- Agorapulse is an excellent resource to coordinate social media marketing by allowing you to share a calendar with several users and schedule postings in advance.
- This software is easy to use, as it is menu-driven.
- It integrates well with Canva and Adobe design templates.
- Maintaining an archive of postings would be a nice feature.
July 28, 2019
To schedule out all of our content on social media across multiple properties. We mainly use it in our marketing department but have trained others in the field to use Agorapulse. It has allowed us to streamline our content calendars, posting schedules, and show what is being worked on and by who.
- Great content calendar.
- Able to group locations together for ease of use and quick finds.
- Wonderful inbox feature that allows me to respond to comments and messages or assign those to others.
- There is no content library so that is hard at times.
- Recently added new tabs that are unnecessary
- Not many competitors reports with the package I use.
July 02, 2019
Agorapulse is currently used solely by our Marketing department. One of our current business goals is to grow our social media channels on Instagram, Facebook, Twitter, LinkedIn, and Twitter. We are a small team, and managing daily social engagement was getting difficult to manage across the various platforms. Especially on platforms like Instagram, it is difficult to stay on top of engagement, as only a limited amount of notifications are displayed and quickly disappear.
- Agorapulse allows us to not miss a single comment on all of our channels, and to respond within the platform. Our engagement has greatly increased from using this tool.
- Agorapulse allows us to listen to certain hashtags on Instagram. This was an incredibly manual process for us before, and now it is almost effortless, and just requires a daily review for all of our hashtags that we are "listening" to.
- Agorapulse helps create efficiency by having all of our social channels available from a single platform. We have saved a lot of time by working directly within AP, and from not having to log into each channel individually.
- Agorapulse support is quite responsive. I am constantly bombarding them with questions, and they get back to me very quickly.
- There are a few things that are slightly buggy on the interface -- for example, in our Instagram "listening" tab. If I check "review all," there seems to always be a single task left behind that requires an additional click to "review." It's not the end of the world, but still requires an additional click when it shouldn't.
- The ability to assign certain social posts to a team member is nice, but there doesn't seem to be a way to respond to it within the platform. For example, my coworker can assign an Instagram comment to me with a message that says something like, "Do you know anything about this issue? Just want to get more information before I respond to the comment" and I will receive an email saying a task has been assigned to me. But there doesn't seem to be a spot where I could reply to that message in Agorapulse. Generally what I end up doing is forwarded the message to my coworker and then discussing it in an email chain.
- Although I really appreciate the quick support messages I receive back from Agorapulse, after every single correspondence, I get a follow-up email asking me to rate my conversation with the support person. Considering how frequently I ask small questions to support, this becomes quite irritating. I generally end up not leaving feedback due to how frequently they ask me for it.
June 12, 2019
Agorapulse is used by our social media management team. We manage various social platforms (about 17) for around 10 clients, and keeping track of comments and PMs and interactions was quite difficult. The largest business problem it addressed was helping bring on a new social client who wanted 17 hour per day coverage and response times in under 3 minutes - Agora pulls in interactions with all of their posts, boosts, and ads, ensuring the client that nothing will be missed by the coverage team.
- Pulls in all comments for ads, boosts, and posts on Facebook, even when FB stops sending notifications for a particular post
- Allows us to save standard replies, greatly speeding up response times
- Allows us to tag people in our replies, an important step for many clients
- Allows scheduled publishing
- Provides reports
- Allows us to see all previous interactions with someone leaving a comment, giving the monitor immediate context for replies
- Allows various users to be assigned to specific accounts and given specific permissions for those accounts
- There are a few features our team would like to see, and we've mentioned those to Agorapulse - they are all limitations on the platform imposed by various social platforms and what they allow
Agora Pulse provides our Marketing Department a terrific platform to schedule all our social media content. Its intuitive interface allows us to create and preview a post from scratch which we can then either send instantly or schedule later across multiple platforms all at once. With tools like the URL Tracker, we are able to implement our own campaign details and subsequently monitor a post's progress.
- Easy to use interface.
- Create, Preview, Send and Schedule a post across multiple platforms all at once.
- Simple Calendar feature allows you to quickly monitor upcoming events/content.
- Instagram functionality i.e. @mentions, multiple photo posting, etc.
- The initial screen when logged in is set to Inbox. Would prefer it to be the Publisher screen.
May 31, 2019
Agorapulse is used across the entire organization for social media marketing, management, and campaign building.
- Agorapulse's customer service is amazing. Issues and questions are quickly addressed via the convenient online chat tool.
- Agorapulse is always on top of the latest platform updates and issues, notifying its users when Agorapulse has new feature offerings or when platforms are experiencing API issues.
- Agorapulse's range of platform compatibility is fantastic.
- It would be nice if a post could be posted, that is meant to be published across multiple platforms, could be viewed and approved just once. Currently, if a post reading "we are announcing a new..." is going to be published on Facebook, Instagram, and Twitter (all with the same text and imagery), that post needs to be 'approved' in Agorapulse on each individual platform.
- Merge reports. Currently, to gain insight and data, all reports must be downloaded individually. When producing one report of all platforms, it would be amazing if the data was all funneled into one, cohesive report.
- More platforms. It would be nice to see Pinterest and other platforms added to Agorapulse.
Agorapulse is currently used by our corporate communications team which consists of four members. Two people, including me, are responsible for external communications and use the platform daily. This SMMT allows our 10 social platforms to be consistently monitored and it allows us to see how much content we have scheduled.
- The publishing calendar is phenomenal.
- Allowing multiple admins/users without giving away the platform's passwords.
- The listening features are particularly helpful for customer service.
- When bulk publishing, some characters, like apostrophes, aren't recognized and turn into odd symbols.
- Some reports for individual posts on Facebook and Instagram don't provide accurate numbers and feedback.
August 27, 2019
Agorapulse is a great social media marketing tool that allows the entire team surrounding me to contribute to our social media presence. The scheduling works like a charm. Also, the social media inbox allows us to be way more reactive towards inquiries, comments, and likes from users, which promotes, in general, the reactivity of our company and thus the interaction with customers and potential customers.
- Social Inbox.
- Scheduling.
- Bulk upload.
- Video editing for Instagram.
- Stories not supported at the moment.
April 03, 2019
Agorapulse has changed the game for our company. We have been able to manage over 100 social clients – all with different needs, by using this tool. Being able to create evergreen posts helps us make sure that content is going out consistently and that we don't have a lapse in posting for any of our clients. This allows us to take a broader look at each of the account's social strategies and make adjustments instead of always being reactionary.
- Automatic reposting of content.
- Buckets for different types of content or subject matter.
- Content calendars that make sense.
- I wish that we could create buckets that we could push the same content out to multiple client's profiles – this would help in our company for holiday posting.
I currently use Agorapulse to manage our social media content for our whole, not for profit business. It is a marketing department tool but is also tied to other departments e.g. our Impact Manager so that I can share questions we receive on social with her to gain more information for responses. The main things that Agorapulse helps me to addresses are social media scheduling and reporting/insights.
- I trial-ran many standard and well-known social media dashboards before choosing Agorapulse. Previous to my current role, I also used Agorapulse in another workplace - this is where I researched the best dashboard. The stand out feature for me is the ability to reply to posts within the dashboard.
- It is also super reliable - I have repeatedly, in other roles, found Hootsuite to be buggy on scheduling and complicated in visual set up.
- Agorapulse also has a live chat so any issues are responded to and dealt with quickly.
- They offer a non-profit discount which was one of the main factors I wanted to use it in my current role.
- I can't like or respond to Instagram posts in the dashboard - I have to use the open in Instagram function.
- LinkedIn tagging isn't available as far as I'm aware.
- It doesn't show me individual likes on posts.
We have over 30 separate websites and each has a Facebook and Twitter profile. We use Agorapulse to schedule several social posts per day, per site.
- Calendar view allows us to easily see what is scheduled.
- The ability to have all social profiles listed in one place.
- Mass uploading of social posts, including the appropriate image, would be useful.
- Mass updating of all scheduled posts to make changes or updates.
- Download past post into a format that will allow for minor changes with the ability to then re-upload.
On a daily basis, our entire organization utilizes Agorapulse to keep our Social Media marketing humming along. It allows us to save hours a week scheduling, creating, and analyzing our Social Media brand impacts on the world around us.
This tool allows us the freedom to focus on our overall goals while creating a stream for our creatives to schedule out our social impacts.
This tool allows us the freedom to focus on our overall goals while creating a stream for our creatives to schedule out our social impacts.
- Scheduling is a strength for sure. The calendar aspect allows me to plan out days, weeks, or even months in advance. When I think of something I can schedule it out when it needs to be marketed, not wait and possibly forget.
- Reporting and Analytics are also very important to understand our greatest impact is. Males or females, night or day, lunch or dinner, it allows us to see it all.
- Listening is also a great aspect as it allows us to see who and when people are talking about our organization.
- The time of post needs improvement. In my mind whatever you set as the default for that channel (Instagram etc) should be auto-populated. I shouldn't have to add the time to post EVERY time I post to any channel.
We use AgoraPulse to schedule posts on multiple platforms for our social media management clients.
- User-friendly.
- Well-organized.
- Great customer service.
- The app makes you log back in once a week. It's for security purposes, but still annoying.
We had been using alternative social media management tools, but their overall service was bad. While looking for an alternative product I came across Agorapulse and after testing it and several competing products we decided to go with Agorapulse.
It lets us give access to multiple social media accounts and to easily manage them ie. exactly what it says it'll do.
It lets us give access to multiple social media accounts and to easily manage them ie. exactly what it says it'll do.
- Simple and intuitive interface.
- Good customer service.
- I have no complaints or suggestions for improvements at this time.
Across the whole. It covers numerous social media platforms and allows us to work independently to solve client's social media needs.
- Clear use of calendar for strategic planning.
- Easy cross-platform linking.
- Pre-tagging in posts.
- Multi-photo Instagram posts.
- Editing of images within the program.
- Better use of formatting with paragraphs transferring to Instagram.
Used to manage the content publishing and reputation management for our company and for our 60+ clients.
- Inbox
- Content creation
- Reporting
- Reports only for pages with 100 fans.
- Any contact/help takes forever since team is overseas.
- Limit to sizing for images.
May 06, 2019
We use Agora Pulse in the Content department to manage social media for our clients. It helps to address the issue of having to log in to separate social platforms and post daily as well as automatic posting.
- Customer support, even if they can't always help me, they respond quickly and follow up to make sure my issue is resolved.
- It's very user-friendly.
- I can put content into different queues so I can separate them my service area for a company and pick different times that I like them to post, but there's also the option to schedule posts for different days and times.
- There is a feature to assign posts to other users and give different users specific levels of access so I can have my interns hop in there and do work and then easily go back and proof it.
- I don't use this feature often, but I do like that I can reply back to comments from Agora Pulse.
- The bulk upload feature is pretty cool too.
- I would like to be able to share queue categories between different profiles.
- I also think it would take the bulk upload feature to the next level if you could bulk upload photos and pair them to the bulk uploaded post copy.
- They need the options to pick custom video thumbnails.
- I wish there was a way to customize the queue schedule a little more. For instance, if I wanted to post from a queue every other week as opposed to every week, that would be great.
March 05, 2019
We use Agorapulse to coordinate my client's social media activity. It allows us to schedule in advance and send posts for approval. We also use it to monitor activity after posting.
- The scheduling function is very easy to use. I love being able to post to multiple platforms at the same time.
- The "listening" tab is great. Everything is aggregated in one place, making it easy for me to monitor comments, hashtags, etc.
- The approval process needs improvement. I know they are working on it (they are great about sending updates on new features that have been requested by users).
June 20, 2019
We use it on daily basis mostly for social media moderation and monitor the conversation online. It’s great to collaborate with other team member especially for assigning some message to our customer services
- Customer service is quick and efficient. The chat box is very useful
- The social inbox is great and give an Easter view of our multiple social profiles
- Easy connecting to social platforms
- They are always improving the reporting section but I think they can dig deeper in the reporting
April 09, 2019
We use Agorapulse for scheduling our social media posts, reporting of our channels, and to communicate with colleagues from all over the world. Agorapulse helps to get an overview of our posts. It is also really helpful for tracking conversations.
- Communication: it is really easy to communicate with each other through the tool.
- Reporting: you can easily get all the data you need for your daily/weekly/monthly reports.
- Organization: you can organize all your posts.
- Scheduling: you can schedule all of your social media posts.
- Communication: it would be great if you could also chat with your colleagues via Agorapulse.
- Followers: it would be great if you could add your followers to groups in order to have a better overview of them.
- Interaction: maybe it would be helpful if there would be more room for interaction in-between the team.
It is used by our whole organization for the management of social media. It assists in managing our messages and comments and scheduling our content for months in advance.
- Social media scheduling - It is easy to use and you can see a preview of what your content will look like on social media.
- Inbox - you can allocate certain messages to the right team members
- Listening tools. This needs to be easier to set up.
- It needs to separate comments from private inbox messages
- It should have an image resizing tool built in like Hootsuite.
Agorapulse Scorecard Summary
Feature Scorecard Summary
What is Agorapulse?
Agorapulse is a social media management tool that aims to help mid-sized businesses and agencies better manage their Facebook, Twitter, Instagram, LinkedIn, and YouTube activity.
This social media management tool allows users to post content, engage with their community, and download reports from a single dashboard that is designed to be intuitive. Never miss a conversation with the inbox -- depending on the social network, it captures comments, mentions, direct/private messages, Facebook ad comments, and Instagram ad comments. All plans include collaboration tools to moderate or assign inbox items which makes getting through your inbox a breeze.
Current Instagram publishing features include: scheduling stories and carousel posts via push notifications, direct image and video publishing, tagging public usernames, adding locations to single feed posts, and more.
Additional options include external shared calendars to easily get content feedback and Power Reports to create customized reports in half the time.
The vendor states that thousands of agencies take advantage of Agorapulse's Agency Love program, which includes resources to attract more clients, improve ROI, increase revenue, and master social media management.
Agorapulse Screenshots
Agorapulse Videos (4)
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Agorapulse Integrations
Agorapulse Competitors
Agorapulse Pricing
Starting Price: $99
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?No
| Edition | Pricing Details | Terms |
|---|---|---|
| Pro | $99 | per month |
| Premium | $199 | per month |
| Enterprise | Custom | per month |
**Pro plan: 10 social profiles, 2 users **Premium plan: 25 social profiles, 4 users **Enterprise plan: 40+ profiles, 8+ users
Agorapulse Customer Size Distribution
| Consumers | 0% | |
| Small Businesses (1-50 employees) | 45% | |
| Mid-Size Companies (51-500 employees) | 50% | |
| Enterprises (> 500 employees) | 5% |
Agorapulse Support Options
| Free Version | Paid Version | |
|---|---|---|
| Live Chat | ||
| FAQ/Knowledgebase | ||
| Social Media | ||
| Video Tutorials / Webinar | ||
| Phone |
Agorapulse Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | Apple iOS, Android |
| Supported Languages: | English, French, Spanish |