Overview
What is Aircall?
Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM…
Good for Sales team
A fantastic tool for calls!
Not worth your time & money. Good pitch, poor solution.
Excellent VOIP service for any team!
Best in the Category
Great for Remote businesses Small or Large
Aircall is a great solution for teams that need multiple numbers and integration with HubSpot
The best Aircall experience
A great VOIP solution
Highly recommended using Aircall for any business!
It is worth investing in it
Great audio quality and easy to use- everything a VoIP should be
Very happy on the main tool, but hoping for new specific features to better fit with our pan-European business model
Aircall totally improved our Customer Relationship Management !
WYSIWYG - Pretty and simple
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Answering rules (24)9.595%
- Call recording (23)9.090%
- Call reports (20)8.080%
- Message alerts (20)5.858%
Reviewer Pros & Cons
Pricing
Essentials
$30
Professional
$50
Custom
Contact sales team
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 8Hosted PBX(1) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 7.7Multi-level Interactive Voice Response (IVR)(16) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 5User templates(1) Ratings
Create and apply batch configurations to multiple users at once
- 8Call reports(20) Ratings
Historical call analysis and trending metrics
- 9.9Directory of employee names(18) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 9.5Answering rules(24) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 9Call recording(23) Ratings
Automatic recording of inbound and outbound calls
- 4Call park(1) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 7.8Call screening(19) Ratings
Ability to block numbers or send calls directly to voicemail
- 5.8Message alerts(20) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 9.6Audio conferencing(16) Ratings
Audio conferencing credentials for all on the system.
Mobile apps
Apps are compatible with mobile devices.
- 7.8Mobile app for iOS(18) Ratings
App for iPhone and iPad
- 9.8Mobile app for Android(14) Ratings
Android app
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Aircall?
Aircall Features
Cloud PBX Features
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Audio conferencing
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Aircall Screenshots
Aircall Video
Aircall Competitors
Aircall Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Languages | English, French, German, Spanish, Italian, Norwegian |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(119)Community Insights
- Business Problems Solved
- Recommendations
Aircall has become a reliable tool for making international calls, as users have found it to be stable and efficient. While some occasional issues with being logged out have been reported, the platform is commonly used by sales and customer success teams to reach out to prospects and clients. The integration with CRMs like Salesforce and Hubspot has been especially helpful in streamlining communication workflows. Users appreciate the ability to customize working hours and automate call scheduling, making it convenient for teams across different time zones. Additionally, the feature of leaving and listening to voicemails helps enhance productivity. Aircall is also popular among remote organizations as it facilitates communication among team members located in different geographical locations. Users have expressed their satisfaction with the software's ease of use, stability, and superior performance compared to previous solutions like Skype. It has proven valuable for various purposes including sales, support, onboarding, and customer success. Furthermore, Aircall's integration capabilities with other tools like Planhat and Sakari allows for seamless call logging and management of important customer data. The platform is utilized as the primary phone system for both internal and external communication, providing users with easy call management from anywhere. Customer service teams regularly rely on Aircall for handling inquiries, managing contracts, and addressing customer concerns. Its affordability and convenience make it a suitable choice for companies looking to scale up their communication capabilities. Aircall enables efficient call tracking, click-to-call functionality, and call recording for sales training purposes. Remote workers also benefit from Aircall as it facilitates communication while reducing missed call rates. Healthcare organizations particularly find value in using Aircall to stay connected with patients without incurring high international phone charges. While users generally find Aircall user-friendly, some believe there is room for improvement regarding calling performance. In addition to this feedback, one user experienced an issue during conference calls where the receiver saw the wrong caller's name. Users have suggested that Aircall should display the name of the first caller in a conference call to address this inconvenience. Overall, Aircall has proven to be a reliable and efficient communication tool, highly recommended for companies transitioning to remote work or seeking a dependable VoIP solution.
Based on user reviews, Aircall receives the following recommendations:
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Aircall is praised for its simplicity, good phone system, and the ability to easily listen to calls. Users recommend Aircall for its user-friendliness and ease of use in administrative or support roles. It requires little learning and integrates well with Intercom.
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Users highly recommend Aircall for its great statistical capabilities, portability, and constant improvement. They believe it is a great product for calling purposes and suggest sharing it with a team or using it on the move. Aircall also stands out for its easy setup and dashboard for analytics.
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Aircall is recommended for its stability, reliability, and ease of administration, particularly for remote agents. It is considered an economical, all-in-one VOIP service, especially suitable for E-commerce businesses with a good internet connection. Users appreciate the good logging statistics, accessible voicemail, and fast support during transition.
While there are other alternatives like Nectar Desk or Talkdesk mentioned by users, Aircall is generally seen as a top option in terms of voice quality and user friendliness among competitors. It is advised to consult with Aircall's sales person or support line to set up voicemail correctly and be aware of the time difference with their support team. Some users mention that the Aircall app can be laggy at times and may have compatibility issues with headsets. However, overall, users find Aircall helpful in improving customer experience and report positive feedback about their customer support.
Attribute Ratings
Reviews
(1-11 of 11)Good for Sales team
I am an AM in a SaaS company with clients in different geographies. We need to reach out to our clients or prospects for closing our deals, and Aircall comes in handy. One thing I specifically like about Aircall is how it's easy to integrate with the CRMs( we use Salesforce), Chorus.AI, and Slack and how we can easily manage our to-do list.
I also like the feature of adding my working hours or schedule to air-call to align it as per my needs automatically. You can leave a voicemail and listen to it with ease. Call history is also available at ease. It also helps if you quickly need to interact with your team members.
- Can easily be integrated with CRMs like Salesforce, or other tools like Slack, Chorus.AI, etc.
- Ease to add my schedule and working hours to align it as per my needs
- I can easily use it on my phone while I am traveling
- Ease of accessing or leaving voicemails or scripted messages
- Even though it has SSO, it keeps me logging me out every now and then- CON
- Could be made more intuitive with signing in process as it keeps logging me out despite the SSO enabled in our organization
- It keeps asking to leave feedback every now and then on the app, which I find a bit irritating, maybe they can reduce the time for that
- Text messaging
I particularly like the option of taking calls on my mobile phone while I am away from my desk or traveling, and also how I can easily manage my working hours and schedule. I also like its ability to interact with different CRMs and other useful tools like Slack, etc.
A fantastic tool for calls!
- Reaching various countries
- Fantastic call clarity
- Seamless integration with Hubspot
- Fantastic smartphone app
- Agent (popup) from Hubspot speed and response time
- Better call history use (analysis)
- Program stability on Mac
Great for Remote businesses Small or Large
- Call routing
- IVR
- Support Remote Users
- Supports Multiple Numbers
- dashboard can be clunky
- not all area codes are available for new numbers
- call routing to mobile can be finicky
- Voice quality is perfect
- History of contacts with my customers
- Connects with my CRM very well !
- Easy to install
- Very reactive customer success team
- Very intuitive to use
- I have to manually import contacts
- The app does not open automatically when I open my computer
My experience with Aircall
- Make representatives aware of connection, time zone, environment. Having a sense of the customers location will help us to assist the customer
- Aircall always asks the quality of your call to be able to provide feedback on connection or issues with the app.
- Aircall is very customizable. You are able to set certain ringtones, play audio through computer and headset, as well as make it your own.
- Sometimes Aircall can be a little spotty or have audio issues.
- Possibly provide an easier system of using buttons. For example, during a call there are a lot of buttons to use that can be confusing for a first time user.
- Allow users to send messages to team mates, to communicate if they are away or on a call.
Works perfectly and offers great value and quality!
- We can make incoming and outgoing calls
- Clarity of calls
- Easy transfer
- Great APP
- Need to be able to text
- Accept text messaging
- Have more than a hold option
Detailed Calls for Better Performance
- I like the telephone pad I can use online and how easy it is to retrieve data after a call has been made.
- The breakdown analysis is very thorough too. There's a lot of detail provided.
- The Aircall app doesn't appear to have exactly the same features as using Aircall from a webpage. For example, [you are] unable to add other callers from the app, but it is possible on the webpage form.
It's great that Aircall can be set up in a certain way for our users to use it. Allowing them to have access to playing back their calls afterwards and not having to ask admin to retrieve their calls like other providers.
I particular like the breakdown analysis which is helpful to highlight performance in calls made by our sales team.
From Skype to Aircall
- Integration with our CRM.
- No manual workload.
- Time saver.
- Power call session in order to increase call numbers.
- I think it should dial the number without the + sign if we enter 00 before the country code.
- Sometimes call quality isn't good even if internet is perfect.
- Mobile App.
Improve the conference call
- The calling performance.
- The calling history filter option.
- Calling your teammate option.
- Conference call.
Beautiful platform that's so easy to use!
- The ability to add multiple callers to a single call (within the desktop version) is great! We have a lot of clients who want to dial in their spouse or fiance for a call and Aircall makes that easier.
- Aircall makes it very easy to assign a voicemail to a specific user so everyone knows exactly what they are responsible for.
- The mobile app should have all the same features of the desktop app including being able to add multiple callers to one call.
- I wish Aircall had texting so we could integrate one phone system with our CRM (HubSpot).
Product is completely optimized as a "Support" phone, not good for other departments
- Support line
- Shared inboxes
- Support
- Implementation
- Sales Line
- Desktop App
- Connectivity