TrustRadius Insights
Aircall has become a reliable tool for making international calls, as users have found it to be stable and efficient. While some …
Starting at $30 per user/per month
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What is Aircall?
Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM…
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Popular Features
- Answering rules (24)9.595%
- Call recording (23)9.090%
- Call reports (20)8.080%
- Message alerts (20)5.858%
Reviewer Pros & Cons
Pricing
Essentials
$30
Cloud
per user/per month
Professional
$50
Cloud
per user/per month
Custom
Contact sales team
Cloud
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://aircall.io/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Aircall?
Aircall is a cloud-based phone system that integrates with popular CRMs and Helpdesk tools, that aims to help sales and support teams with 3+ users communicate clearly and efficiently. Admins can add numbers from 100+ countries, scale their teams according to seasonality, and gain insights through real-time analytics. Accessible by desktop and mobile app, Aircall boasts users at over 7000 companies worldwide.
Aircall Features
Cloud PBX Features
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Audio conferencing
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Aircall Screenshots
Aircall Video
The phone system for modern business
Aircall Competitors
Aircall Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | English, French, German, Spanish, Italian, Norwegian |
Frequently Asked Questions
Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.
Reviewers rate Directory of employee names highest, with a score of 9.9.
The most common users of Aircall are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(119)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Aircall has become a reliable tool for making international calls, as users have found it to be stable and efficient. While some occasional issues with being logged out have been reported, the platform is commonly used by sales and customer success teams to reach out to prospects and clients. The integration with CRMs like Salesforce and Hubspot has been especially helpful in streamlining communication workflows. Users appreciate the ability to customize working hours and automate call scheduling, making it convenient for teams across different time zones. Additionally, the feature of leaving and listening to voicemails helps enhance productivity. Aircall is also popular among remote organizations as it facilitates communication among team members located in different geographical locations. Users have expressed their satisfaction with the software's ease of use, stability, and superior performance compared to previous solutions like Skype. It has proven valuable for various purposes including sales, support, onboarding, and customer success. Furthermore, Aircall's integration capabilities with other tools like Planhat and Sakari allows for seamless call logging and management of important customer data. The platform is utilized as the primary phone system for both internal and external communication, providing users with easy call management from anywhere. Customer service teams regularly rely on Aircall for handling inquiries, managing contracts, and addressing customer concerns. Its affordability and convenience make it a suitable choice for companies looking to scale up their communication capabilities. Aircall enables efficient call tracking, click-to-call functionality, and call recording for sales training purposes. Remote workers also benefit from Aircall as it facilitates communication while reducing missed call rates. Healthcare organizations particularly find value in using Aircall to stay connected with patients without incurring high international phone charges. While users generally find Aircall user-friendly, some believe there is room for improvement regarding calling performance. In addition to this feedback, one user experienced an issue during conference calls where the receiver saw the wrong caller's name. Users have suggested that Aircall should display the name of the first caller in a conference call to address this inconvenience. Overall, Aircall has proven to be a reliable and efficient communication tool, highly recommended for companies transitioning to remote work or seeking a dependable VoIP solution.
Based on user reviews, Aircall receives the following recommendations:
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Aircall is praised for its simplicity, good phone system, and the ability to easily listen to calls. Users recommend Aircall for its user-friendliness and ease of use in administrative or support roles. It requires little learning and integrates well with Intercom.
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Users highly recommend Aircall for its great statistical capabilities, portability, and constant improvement. They believe it is a great product for calling purposes and suggest sharing it with a team or using it on the move. Aircall also stands out for its easy setup and dashboard for analytics.
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Aircall is recommended for its stability, reliability, and ease of administration, particularly for remote agents. It is considered an economical, all-in-one VOIP service, especially suitable for E-commerce businesses with a good internet connection. Users appreciate the good logging statistics, accessible voicemail, and fast support during transition.
While there are other alternatives like Nectar Desk or Talkdesk mentioned by users, Aircall is generally seen as a top option in terms of voice quality and user friendliness among competitors. It is advised to consult with Aircall's sales person or support line to set up voicemail correctly and be aware of the time difference with their support team. Some users mention that the Aircall app can be laggy at times and may have compatibility issues with headsets. However, overall, users find Aircall helpful in improving customer experience and report positive feedback about their customer support.
Attribute Ratings
Reviews
(1-19 of 19)Companies can't remove reviews or game the system. Here's why
October 02, 2023
Good for Sales team
I am unsure if this is one of the best tools for calling, but I would say it's good enough for International calls. I have never faced any technical issues other than it keeps logging me out every 2 or 3 days, and then I have to go through the entire process of signing in again even though we have SSO enabled.
I am an AM in a SaaS company with clients in different geographies. We need to reach out to our clients or prospects for closing our deals, and Aircall comes in handy. One thing I specifically like about Aircall is how it's easy to integrate with the CRMs( we use Salesforce), Chorus.AI, and Slack and how we can easily manage our to-do list.
I also like the feature of adding my working hours or schedule to air-call to align it as per my needs automatically. You can leave a voicemail and listen to it with ease. Call history is also available at ease. It also helps if you quickly need to interact with your team members.
I am an AM in a SaaS company with clients in different geographies. We need to reach out to our clients or prospects for closing our deals, and Aircall comes in handy. One thing I specifically like about Aircall is how it's easy to integrate with the CRMs( we use Salesforce), Chorus.AI, and Slack and how we can easily manage our to-do list.
I also like the feature of adding my working hours or schedule to air-call to align it as per my needs automatically. You can leave a voicemail and listen to it with ease. Call history is also available at ease. It also helps if you quickly need to interact with your team members.
- Can easily be integrated with CRMs like Salesforce, or other tools like Slack, Chorus.AI, etc.
- Ease to add my schedule and working hours to align it as per my needs
- I can easily use it on my phone while I am traveling
- Ease of accessing or leaving voicemails or scripted messages
- Even though it has SSO, it keeps me logging me out every now and then- CON
- Could be made more intuitive with signing in process as it keeps logging me out despite the SSO enabled in our organization
- It keeps asking to leave feedback every now and then on the app, which I find a bit irritating, maybe they can reduce the time for that
- Text messaging
April 27, 2022
A fantastic tool for calls!
We use Aircall to get in touch with prospects and clients via phone. Our SDR team reaches out to warm and cold leads. We use it mostly from Hubspot integration which makes everything so much easier when it comes to that calling automation. We also use it on smartphones, when we're on the go, if we have to call or answer calls (if remote).
- Reaching various countries
- Fantastic call clarity
- Seamless integration with Hubspot
- Fantastic smartphone app
- Agent (popup) from Hubspot speed and response time
- Better call history use (analysis)
- Program stability on Mac
March 14, 2022
Excellent VOIP service for any team!
We currently use Aircall to support our brands through both inbound and outbound customer service contacts. Beyond this, we have found it great to be an inbound/outbound VOIP system that we've started to implement into other departments of the company. The transition and ease of setup and use has been great.
- Inbound phone system
- Outbound phone system
- Public number for customers and contact
- SMS messaging
- Advanced customization to phone tree
February 22, 2022
Best in the Category
Score 8 out of 10
Vetted Review
Verified User
Aircall was used to communicate with customers and partners. This platform had the highest call quality, it also had a lot of useful features that helped us to manage the processes smoothly. The coaching feature was also really well utilized, while there were difficult cases it helped to solve the issues quickly.
- Wide range of reports
- High quality calls
- Ease of use
- Coaching
- Customization is one of the few things that was lacking
- Quicker problem solving, some cases there was problems with routing
- Chrome extension, great concept but had way too many bugs
November 09, 2021
Great for Remote businesses Small or Large
We use Aircall for our inbound sales calls, outbound appointment settings and also our customer service calls. The biggest problem that it addresses is supporting remote workers where a traditional phone line would not be practical. Further, having the call waterfall among our reps when an inbound call comes in, means that we have decreased our missed call rate.
- Call routing
- IVR
- Support Remote Users
- Supports Multiple Numbers
- dashboard can be clunky
- not all area codes are available for new numbers
- call routing to mobile can be finicky
June 02, 2021
The best Aircall experience
Within the entire organization as a means of communication between our users.
- Correctly link calls to your destination.
- Identify time zones.
- It tells you if there are stability problems in the connection.
- The instability that presents in a call.
- It should indicate why this instability is.
April 01, 2021
Highly recommended using Aircall for any business!
Aircall is being used in our Sales department, and might also be used in further departments with time. It allows us to track our calls, click to call and record conversations with customers for sales training purposes. It has enabled us to make more call and still track the admin more effectively. Great software!
- Click to call
- Records conversations
- Able to tag calls quickly
- An ability to use it alongside zoom/video calls
April 01, 2021
It is worth investing in it
Score 9 out of 10
Vetted Review
Verified User
Aircall is widely used within our organization to ensure our Service Center can contact our patients whenever needed and stay in touch with them. We place patient care as our N1 priority, and Aircall assists us with that. We are always able to connect quickly and have long conversations without the high international phone charges. Other functionalities in Aircall help us perform even better, set specific goals, and improve our targets. It is simple to use, convenient and affordable. A great choice for companies looking to scale up.
- Fast connection speed
- Recordings available
- User friendly interface
- Missed calls from the same number are not merged
Score 10 out of 10
Vetted Review
Verified User
We use VoIP for Sales, Support, Onboarding and Customer Success. We changed to Aircall because we had a lot of problems in the past. Aircall is very stable, great audio quality, very easy to use. The chrome plugin recognizes phone numbers, so dialing is really that simple: click and dial.
They also have an integration with the tool Planhat that logs the call in our Planhat account. So very easy to see when you called the client the last time. You can also put clients on hold, pass them to a colleague. Or make a callback for a colleague.
I would very much recommend this to every company using VoIP.
They also have an integration with the tool Planhat that logs the call in our Planhat account. So very easy to see when you called the client the last time. You can also put clients on hold, pass them to a colleague. Or make a callback for a colleague.
I would very much recommend this to every company using VoIP.
- Very stable connection and great audio quality
- Very easy to use
- Saves time and effort
- No improvements
April 01, 2021
Very happy on the main tool, but hoping for new specific features to better fit with our pan-European business model
Our customer service team - which I am a part of - is using Aircall to answer any of our (potential) customer enquiries: advice prior to subscription, management of their contract, management of their claim if applicable, etc...
- Technical support and account management are very responsive
- Easy set-up of numbers
- Extensive knowledge base available
- The rules to get a phone number abroad are flexible enough for a company with multi-country reach
- No schedule for bank holidays
- No feature to update more than one phone line at the same time
- Admins don't have access to the timeline of a call to see with which agent it rang
- Missing agent-specific stats when your phone lines are organized in teams
- If calls are setup to ring to a first group and then a second, if the whole first group is already busy, it does not go to the second group but puts the customer on hold
Score 10 out of 10
Vetted Review
Verified User
I use Aircall app to manage our Customer Relationship. Only the Customer success Department uses it as we are a very small team (4 employees). [It] is always open on working hours and allows me to be in contact with my customers, even when I am working from home (which happens a lot these days !). I am sure Customers can reach me now, can leave a message if they call outside from working hours and also I can have a custom voicemail.
- Voice quality is perfect
- History of contacts with my customers
- Connects with my CRM very well !
- Easy to install
- Very reactive customer success team
- Very intuitive to use
- I have to manually import contacts
- The app does not open automatically when I open my computer
March 30, 2021
WYSIWYG - Pretty and simple
We Are Traction is a 100% remote organisation with staff spread across the globe; Indonesia, India, South Africa, Portugal, UK, Channel Islands, Brazil & the USA. It is mainly used by the marketing and sales department to contact prospective clients anywhere in the world, but mainly in the UK, USA and South Africa.
- Ability to easily transfer between consultants
- Call recording (Cloud)
- Simplicity and ease of use
- Intuitive UX lacking
- "Lag" experienced when dialing countries to do not have local host servers
- Not able to connect. This also happens very often when dialing countries that does not have local servers
March 26, 2021
My experience with Aircall
Aircall is being used to be able to connect customers to associates. Aircall is used in a variety of different ways such as transferring to head office, other representatives, and supervisors as we all work from home. Aircall allows for SDI Stores to stay at home and stay healthy by having us use this system to stay home. As far as I know, Aircall is being used across the organization
- Make representatives aware of connection, time zone, environment. Having a sense of the customers location will help us to assist the customer
- Aircall always asks the quality of your call to be able to provide feedback on connection or issues with the app.
- Aircall is very customizable. You are able to set certain ringtones, play audio through computer and headset, as well as make it your own.
- Sometimes Aircall can be a little spotty or have audio issues.
- Possibly provide an easier system of using buttons. For example, during a call there are a lot of buttons to use that can be confusing for a first time user.
- Allow users to send messages to team mates, to communicate if they are away or on a call.
March 25, 2021
Works perfectly and offers great value and quality!
We use it for all corporate calls (incoming and outgoing calls) and employee extensions.
- We can make incoming and outgoing calls
- Clarity of calls
- Easy transfer
- Great APP
- Need to be able to text
- Accept text messaging
- Have more than a hold option
March 24, 2021
Amazing investment
Aircall is a great tool for our company during the pandemic! We are remote workers now, and this has been a life-saver. It is easy to use, and very dependable. It is a necessity in this day and age to have something like this available to companies. I would recommend Aircall to any company who utilizes the work from home agenda.
- Reliable, never glitches.
- Fast, easy answer feature.
- Easy to use outbound calling.
- Semi long-delay in phone ringing sometimes.
- Updates are too often.
March 23, 2021
Aircall Real Review, But From a French User
First, Aircall is a useful tool in our company and for our agents. It's simple and intuitive to use. The feedback from our employees is above 95%.
Second, we appreciate the fact that the development team is reachable and give us real time information, like maintenance, network status, or other things... Great job from them ! And thanks for asking !
Second, we appreciate the fact that the development team is reachable and give us real time information, like maintenance, network status, or other things... Great job from them ! And thanks for asking !
- Call other countries.
- We can call between us.
- Sound and voice quality.
- Night Mode.
- Other themes.
- A better plug-in system with the web navigator.
March 23, 2021
Improve the conference call
Aircall is a user friendly app, but I think we all still have [capacity] to improve all the time to be the best. My honest review and suggestion will be if they can work on how to improve the calling performance a bit more that will be great. Also I've faced one more issue while giving training to my fellow employees: when I call a customer keeping my colleagues on the line (conference call), it then shows as [if] someone else has called that customer, but the real scenario is that I'm calling that customer. So if they can add something that in a conference call it will show the first caller's name (who started the conference call) to the receiver that would be amazing.
- The calling performance.
- The calling history filter option.
- Calling your teammate option.
- Conference call.
February 26, 2020
Beautiful platform that's so easy to use!
Aircall is used as our primary phone system for all calls including for clients as well as external and internal vendors. Any department that needs access to company phones uses Aircall. We all have separate accounts of course but there is only one phone number managed for the company. Aircall allows our employees who are spread out across the country to easily and quickly manage our phone calls from anywhere.
- The ability to add multiple callers to a single call (within the desktop version) is great! We have a lot of clients who want to dial in their spouse or fiance for a call and Aircall makes that easier.
- Aircall makes it very easy to assign a voicemail to a specific user so everyone knows exactly what they are responsible for.
- The mobile app should have all the same features of the desktop app including being able to add multiple callers to one call.
- I wish Aircall had texting so we could integrate one phone system with our CRM (HubSpot).
September 13, 2019
Product is completely optimized as a "Support" phone, not good for other departments
We used it as our primary VoIP phone for the entirety of our fully remote company. [It was also used for] General lines, personal lines, etc.
- Support line
- Shared inboxes
- Support
- Implementation
- Sales Line
- Desktop App
- Connectivity