TrustRadius Insights
Aircall has become a reliable tool for making international calls, as users have found it to be stable and efficient. While some …
Starting at $30 per user/per month
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What is Aircall?
Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM…
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Popular Features
- Answering rules (24)9.595%
- Call recording (23)9.090%
- Call reports (20)8.080%
- Message alerts (20)5.858%
Reviewer Pros & Cons
Pricing
Essentials
$30
Cloud
per user/per month
Professional
$50
Cloud
per user/per month
Custom
Contact sales team
Cloud
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://aircall.io/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Aircall?
Aircall is a cloud-based phone system that integrates with popular CRMs and Helpdesk tools, that aims to help sales and support teams with 3+ users communicate clearly and efficiently. Admins can add numbers from 100+ countries, scale their teams according to seasonality, and gain insights through real-time analytics. Accessible by desktop and mobile app, Aircall boasts users at over 7000 companies worldwide.
Aircall Features
Cloud PBX Features
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Audio conferencing
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Aircall Screenshots
Aircall Video
The phone system for modern business
Aircall Competitors
Aircall Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | English, French, German, Spanish, Italian, Norwegian |
Frequently Asked Questions
Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.
Reviewers rate Directory of employee names highest, with a score of 9.9.
The most common users of Aircall are from Small Businesses (1-50 employees).
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Reviews and Ratings
(119)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Aircall has become a reliable tool for making international calls, as users have found it to be stable and efficient. While some occasional issues with being logged out have been reported, the platform is commonly used by sales and customer success teams to reach out to prospects and clients. The integration with CRMs like Salesforce and Hubspot has been especially helpful in streamlining communication workflows. Users appreciate the ability to customize working hours and automate call scheduling, making it convenient for teams across different time zones. Additionally, the feature of leaving and listening to voicemails helps enhance productivity. Aircall is also popular among remote organizations as it facilitates communication among team members located in different geographical locations. Users have expressed their satisfaction with the software's ease of use, stability, and superior performance compared to previous solutions like Skype. It has proven valuable for various purposes including sales, support, onboarding, and customer success. Furthermore, Aircall's integration capabilities with other tools like Planhat and Sakari allows for seamless call logging and management of important customer data. The platform is utilized as the primary phone system for both internal and external communication, providing users with easy call management from anywhere. Customer service teams regularly rely on Aircall for handling inquiries, managing contracts, and addressing customer concerns. Its affordability and convenience make it a suitable choice for companies looking to scale up their communication capabilities. Aircall enables efficient call tracking, click-to-call functionality, and call recording for sales training purposes. Remote workers also benefit from Aircall as it facilitates communication while reducing missed call rates. Healthcare organizations particularly find value in using Aircall to stay connected with patients without incurring high international phone charges. While users generally find Aircall user-friendly, some believe there is room for improvement regarding calling performance. In addition to this feedback, one user experienced an issue during conference calls where the receiver saw the wrong caller's name. Users have suggested that Aircall should display the name of the first caller in a conference call to address this inconvenience. Overall, Aircall has proven to be a reliable and efficient communication tool, highly recommended for companies transitioning to remote work or seeking a dependable VoIP solution.
Based on user reviews, Aircall receives the following recommendations:
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Aircall is praised for its simplicity, good phone system, and the ability to easily listen to calls. Users recommend Aircall for its user-friendliness and ease of use in administrative or support roles. It requires little learning and integrates well with Intercom.
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Users highly recommend Aircall for its great statistical capabilities, portability, and constant improvement. They believe it is a great product for calling purposes and suggest sharing it with a team or using it on the move. Aircall also stands out for its easy setup and dashboard for analytics.
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Aircall is recommended for its stability, reliability, and ease of administration, particularly for remote agents. It is considered an economical, all-in-one VOIP service, especially suitable for E-commerce businesses with a good internet connection. Users appreciate the good logging statistics, accessible voicemail, and fast support during transition.
While there are other alternatives like Nectar Desk or Talkdesk mentioned by users, Aircall is generally seen as a top option in terms of voice quality and user friendliness among competitors. It is advised to consult with Aircall's sales person or support line to set up voicemail correctly and be aware of the time difference with their support team. Some users mention that the Aircall app can be laggy at times and may have compatibility issues with headsets. However, overall, users find Aircall helpful in improving customer experience and report positive feedback about their customer support.
Attribute Ratings
Reviews
(1-8 of 8)Companies can't remove reviews or game the system. Here's why
October 02, 2023
Good for Sales team
I am unsure if this is one of the best tools for calling, but I would say it's good enough for International calls. I have never faced any technical issues other than it keeps logging me out every 2 or 3 days, and then I have to go through the entire process of signing in again even though we have SSO enabled.
I am an AM in a SaaS company with clients in different geographies. We need to reach out to our clients or prospects for closing our deals, and Aircall comes in handy. One thing I specifically like about Aircall is how it's easy to integrate with the CRMs( we use Salesforce), Chorus.AI, and Slack and how we can easily manage our to-do list.
I also like the feature of adding my working hours or schedule to air-call to align it as per my needs automatically. You can leave a voicemail and listen to it with ease. Call history is also available at ease. It also helps if you quickly need to interact with your team members.
I am an AM in a SaaS company with clients in different geographies. We need to reach out to our clients or prospects for closing our deals, and Aircall comes in handy. One thing I specifically like about Aircall is how it's easy to integrate with the CRMs( we use Salesforce), Chorus.AI, and Slack and how we can easily manage our to-do list.
I also like the feature of adding my working hours or schedule to air-call to align it as per my needs automatically. You can leave a voicemail and listen to it with ease. Call history is also available at ease. It also helps if you quickly need to interact with your team members.
- Can easily be integrated with CRMs like Salesforce, or other tools like Slack, Chorus.AI, etc.
- Ease to add my schedule and working hours to align it as per my needs
- I can easily use it on my phone while I am traveling
- Ease of accessing or leaving voicemails or scripted messages
- Even though it has SSO, it keeps me logging me out every now and then- CON
- Could be made more intuitive with signing in process as it keeps logging me out despite the SSO enabled in our organization
- It keeps asking to leave feedback every now and then on the app, which I find a bit irritating, maybe they can reduce the time for that
- Text messaging
March 14, 2022
Excellent VOIP service for any team!
We currently use Aircall to support our brands through both inbound and outbound customer service contacts. Beyond this, we have found it great to be an inbound/outbound VOIP system that we've started to implement into other departments of the company. The transition and ease of setup and use has been great.
- Inbound phone system
- Outbound phone system
- Public number for customers and contact
- SMS messaging
- Advanced customization to phone tree
August 31, 2021
Aircall is a great solution for teams that need multiple numbers and integration with HubSpot
Currently, Aircall is being used across our whole organization although it's only in a testing phase for our sales department. We use it daily for communications to our customers and partners. One of the main advantages for us is the integration with HubSpot. This helps us to save time because we can dial right from a record in HS and all our calls our auto-logged.
- Aircall's integration with HubSpot is fantastic. I can call from anywhere in HubSpot and know that my call is logged automatically. During my call, I have easy access to a contact's record and can pull up any information I need in just the click of a button. The only limit I've found is that it doesn't (yet?) auto-log to tickets. This seems to be pretty common among other integrations so it wasn't seen as a con in our buying decision.
- I really like the Aircall dashboard and being able to customize who has access to what number. We even have the ability to give outbound calling privileges only to certain team members. It's also great that you can set up each individual number's answer tree to ring to the correct person.
- There's a lot of cool features that don't make sense for our particular business, but I think Aircall's metric tracking and coaching abilities would be really useful for a lot of teams. I remember in my first call hearing about a feature where a manager can listen in and "whisper" tips to a rep during a call that only the rep would be able to hear. I can see how this would add value in a coaching situation.
- I wish calls would auto-log to a HubSpot ticket that associated with a contact record. The way we've set up our HubSpot, all of our customer service is tracked through tickets. It's a little different than the typical user, but works for us. I can manually associate the call from the contact record which is way better than having to make a separate entry, but it could still be better.
- Call quality is great for the most part, but every so often, the audio is inconsistent. At the end of each call, you can rate call quality and I have to admit, I often forget to do that. I'm sure there's no service that's perfect all the time, but it would be great if there was!
April 01, 2021
A great VOIP solution
Score 9 out of 10
Vetted Review
Verified User
This is the VoIP solution for our whole org; Upfront pricing for unlimited calling as well as a reasonable add on price for EMEA made it a clear winner. It works well!
- Upfront Pricing
- Good integrations
- Call Quality
- Text messaging
- IVR could be more robust
- Transcription service could be added in
Score 10 out of 10
Vetted Review
Verified User
I use Aircall app to manage our Customer Relationship. Only the Customer success Department uses it as we are a very small team (4 employees). [It] is always open on working hours and allows me to be in contact with my customers, even when I am working from home (which happens a lot these days !). I am sure Customers can reach me now, can leave a message if they call outside from working hours and also I can have a custom voicemail.
- Voice quality is perfect
- History of contacts with my customers
- Connects with my CRM very well !
- Easy to install
- Very reactive customer success team
- Very intuitive to use
- I have to manually import contacts
- The app does not open automatically when I open my computer
March 26, 2021
My experience with Aircall
Aircall is being used to be able to connect customers to associates. Aircall is used in a variety of different ways such as transferring to head office, other representatives, and supervisors as we all work from home. Aircall allows for SDI Stores to stay at home and stay healthy by having us use this system to stay home. As far as I know, Aircall is being used across the organization
- Make representatives aware of connection, time zone, environment. Having a sense of the customers location will help us to assist the customer
- Aircall always asks the quality of your call to be able to provide feedback on connection or issues with the app.
- Aircall is very customizable. You are able to set certain ringtones, play audio through computer and headset, as well as make it your own.
- Sometimes Aircall can be a little spotty or have audio issues.
- Possibly provide an easier system of using buttons. For example, during a call there are a lot of buttons to use that can be confusing for a first time user.
- Allow users to send messages to team mates, to communicate if they are away or on a call.
March 25, 2021
Works perfectly and offers great value and quality!
We use it for all corporate calls (incoming and outgoing calls) and employee extensions.
- We can make incoming and outgoing calls
- Clarity of calls
- Easy transfer
- Great APP
- Need to be able to text
- Accept text messaging
- Have more than a hold option
February 26, 2020
Beautiful platform that's so easy to use!
Aircall is used as our primary phone system for all calls including for clients as well as external and internal vendors. Any department that needs access to company phones uses Aircall. We all have separate accounts of course but there is only one phone number managed for the company. Aircall allows our employees who are spread out across the country to easily and quickly manage our phone calls from anywhere.
- The ability to add multiple callers to a single call (within the desktop version) is great! We have a lot of clients who want to dial in their spouse or fiance for a call and Aircall makes that easier.
- Aircall makes it very easy to assign a voicemail to a specific user so everyone knows exactly what they are responsible for.
- The mobile app should have all the same features of the desktop app including being able to add multiple callers to one call.
- I wish Aircall had texting so we could integrate one phone system with our CRM (HubSpot).