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Altitude

Altitude

Overview

What is Altitude?

Altitude uCI is a configurable, modular unified communications, VoIP, and inbound or outbound contact center solution from Portuguese company Altitude Software.

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Recent Reviews
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Pricing

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What is Altitude?

Altitude uCI is a configurable, modular unified communications, VoIP, and inbound or outbound contact center solution from Portuguese company Altitude Software.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Genesys Cloud CX?

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

What is Salesforce Service Cloud?

Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

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Product Details

What is Altitude?

Altitude Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(6)

Reviews

(1-1 of 1)
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Score 9 out of 10
Vetted Review
ResellerIncentivized
We are resellers and integrators of Altitude uCI. We provide the platform to a wide range of customers with a focus on banks for inbound support and collection services. We use Altitude uCI in our in-house contact center as well, for promotions and collection services. We use inbound campaigns for email and calls by utilizing Altitude uCI's IVR scripts. We mainly use predictive outbound, but also preview dialing on some occasions.

For the customers we have sold the solution to, we have made integrations for popular CRM platforms, like Microsoft Dynamics and Salesforce as well as custom-made in-house CRMs. Our customers, through Altitude Xperience, use omnichannel solutions with calls, emails, chat and Facebook/Twitter integrations. They also create and customize their agent scripts and IVR flows for all channels of interactions.
  • Predictive outbound
  • Offers a reliable CRM-lite option
  • GDPR platform module
  • Customizable reports
  • Powerful IVR flows with many options
  • Web-based management and agent applications available
  • User interface
  • Offers no direct access to its database
  • Support responsiveness could be better
  • Both inbound and outbound interactions for telephony, social media (Twitter and Facebook out of the box), email, chat and more.
  • Powerful predictive dialing--gives the option to change between dialing modes without interruptions.
  • Offers the possibility to load customer data and tie interactions with specific customers to get a better idea of the customer's journey.
  • Offers the possibility to save interaction outcomes and present them in monitoring and reports.
  • Cannot replace a corporate PBX.
Contact Center Software (13)
96.92307692307692%
9.7
Agent dashboard
90%
9.0
Validate callers
100%
10.0
Outbound response
100%
10.0
Call forwarding
100%
10.0
Click-to-call (CTC)
90%
9.0
Warm transfer
100%
10.0
Predictive dialing
100%
10.0
Interactive voice response
100%
10.0
REST APIs
90%
9.0
Call scripts
100%
10.0
Call tracking
100%
10.0
Multichannel integration
100%
10.0
CRM software integration
90%
9.0
Workforce Optimization (WFO) (9)
74.44444444444444%
7.4
Inbound call routing
100%
10.0
Omnichannel inbound routing
100%
10.0
Recording
100%
10.0
Quality management
90%
9.0
Call analytics
80%
8.0
Historical reporting
100%
10.0
Live reporting
100%
10.0
Customer surveys
N/A
N/A
Customer interaction analytics
N/A
N/A
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
  • Reliable prediction improves productivity
  • Multichannel integration offers an all-in-one solution
  • Offers its own custom-made PBX solution that is more reasonably priced than standalone PBX solutions
  • Can work with existing corporate PBXs (Cisco, Alcatel, Avaya)
Altitude uCI offers some CRM capabilities that Genesys Cloud does not. It offers the option to store multi-dimensional interaction outcomes and presents them in reports. Altitude uCI agent scripts can be more elaborate than Genesys Could ones, and its reports are fully customizable. While Genesys Cloud is moving toward that direction, it still doesn't offer the level of customizability Altitude Xperience does.
Genesys Cloud (formerly PureCloud), Microsoft Teams
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