Alvaria Compliant Outreach Reviews & Ratings 2025

Overview

What is Alvaria Compliant Outreach?

Alvaria, Managing Your time on Your Own

Rating: 10 out of 10

June 21, 2022

IncentivizedVetted ReviewVerified User

I use Alvaria to put in time off requests, manage my daily schedule, and to correct any discrepancies with my schedule.

Verified user

Employee

1 year of experience

Good for specifics, steeper learning curve for management.

Rating: 7 out of 10

June 18, 2022

IncentivizedVetted ReviewVerified User

Alvaria is used to organize and track employee schedules, and adherence to schedules, as well as tracking available employee perks such as personal time off available, vacatio...

Matt T

Employee - Customer Service

Registration Specialist

Carvana

1 year of experience

There are better options out there.

Rating: 4 out of 10

June 18, 2022

IncentivizedVetted ReviewVerified User

We use it to request time off for any reason in conjunction with the Workday system. On Alvaria, we request the time off so we don't get any markups for the time, and Workday ...

Magda OLivas

Employee - Finance and Accounting

Treasury Ops

Carvana

1 year of experience

Noble, the only Solution you will need

Rating: 10 out of 10

October 3, 2019

Vetted ReviewVerified User

All customer-facing employees utilize the Noble suite of products, from Customer Service to Collections. The ability to leverage multiple methods of communication, in this age...

Bruce Hale

Director - Information Technology

Director, Contact Center Technoloty

Money Mart Financial

12 years of experience

Noble's cloud call center offers flexibility and features, but requires babysitting

Rating: 5 out of 10

June 9, 2016

IncentivizedVetted ReviewVerified User

My department used Noble Systems cloud-based call center solution for telephone customer service contacts. We bought it to replace an outdated premise-based phone system becau...

Daniel Dehner

Director - Customer Service

Director of Customer Service

Lifetime Brands

2 years of experience

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Pricing

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Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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Alternatives Pricing

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Amazon Connect

Free

What is Amazon Connect?

Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent…

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Product Details

About
Tech Details
FAQs

What is Alvaria Compliant Outreach?

Alvaria Compliant Outreach Technical Details

Operating Systems	Unspecified
Mobile Application	No

Frequently Asked Questions

Maintaining contact center compliance with industry regulations and protecting sensitive customer data are mission critical to outbound call center operations. Alvaria's Compliant Outreach suite of solutions, part of the larger Alvaria CX Suite, can help. The solution is based on software from the former Noble Systems, which merged with Aspect Software in 2021 to become Alvaria. Noble Systems' technology forms the basis of the Alvaria compliant outbound call center solution.

Reviewers rate Agent dashboard highest, with a score of 7.

The most common users of Alvaria Compliant Outreach are from Mid-sized Companies (51-1,000 employees).

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Comparisons

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Reviews From Top Reviewers

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(1-3 of 3)

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Good for specifics, steeper learning curve for management.

Rating: 7 out of 10

Incentivized

June 18, 2022

Matt T

Registration Specialist

Carvana (Automotive, 5001-10,000 employees)

Vetted Review

Verified User

1 year of experience

Use Cases and Deployment Scope

Alvaria is used to organize and track employee schedules, and adherence to schedules, as well as tracking available employee perks such as personal time off available, vacation time off available, and various extended leave policies available for each employee. It allows management to track large numbers of schedules simultaneously and be alerted when there is an adherence issue.

Pros

Good tracking for large numbers of employees.
Decent UI for employees.
Accurate tracking of time balances.

Cons

Clunky reporting tools.
Schedules are modifiable, but this is a time-consuming process for those with flexible schedules.
The site is a bit ugly, and the home page is not modifiable, which means a lot of extra searching for regularly used tools.

Likelihood to Recommend

Alvaria is well suited for implementing and tracking schedules for employees where strict schedules and timely staffing is important (Call center, retail, etc). Positions that are directly customer-facing are benefitted from an accurate and consistent schedule tracking as there is an hourly workflow to handle. It is less likely to help for positions that have flexible schedules - such as creator work.

Most Important Features

Calendar for employees to view schedules.
Schedule editing tools for employees.
Adherence reporting for managers.

Alvaria Compliant Outreach Feature Ratings

Contact Center Software (13)

10%

1.0

Agent dashboard: 60%
6.0
Validate callers: N/A
N/A
Outbound response: N/A
N/A
Call forwarding: N/A
N/A
Click-to-call (CTC): N/A
N/A
Warm transfer: N/A
N/A
Predictive dialing: N/A
N/A
Interactive voice response: N/A
N/A
REST APIs: N/A
N/A
Call scripts: N/A
N/A
Call tracking: N/A
N/A
Multichannel integration: N/A
N/A
CRM software integration: 70%
7.0

Workforce Optimization (WFO) (9)

6.666666666666666%

0.7

Inbound call routing: N/A
N/A
Omnichannel inbound routing: N/A
N/A
Recording: N/A
N/A
Quality management: 60%
6.0
Call analytics: N/A
N/A
Historical reporting: N/A
N/A
Live reporting: N/A
N/A
Customer surveys: N/A
N/A
Customer interaction analytics: N/A
N/A

Omnichannel support

N/A

Predictive Analytics

N/A

Return on Investment

Creates a trackable performance for employees to receive direct feedback on ways to improve.
Increases time spent by coordinators by creating an additional system along with the payroll scheduling system.
Provides easy dispositioning for employees to switch tasks.

Alternatives Considered

Workday Adaptive Planning

Alvaria has a clunkier User Interface than Workday. It's granular to such an extent that it actually decreases usability for those less technologically literate (most managers). For scheduling, it can be used much more granularly, which is great for reporting but requires a larger investment of time and knowledge to make the system effective.

Other Software Used

Workday Adaptive Planning

Noble, the only Solution you will need

Rating: 10 out of 10

October 03, 2019

Bruce Hale

Director, Contact Center Technoloty

Money Mart Financial (Financial Services, 51-200 employees)

Vetted Review

Verified User

12 years of experience

Use Cases and Deployment Scope

All customer-facing employees utilize the Noble suite of products, from Customer Service to Collections. The ability to leverage multiple methods of communication, in this age of digital engagement, is critical to our business. Noble's robust product suite offers us that ability, without engaging multiple vendors. Noble offers SMS, Email, Web Chat, and Blended voice solutions, all fully integrated. The ability to remain compliant with the stringent, ever-changing, regulatory rules is a requirement for our industry. Noble addresses all Compliance-Related challenges. Reporting and Recording is also a requirement for us, and Noble has extremely robust reporting and recording for all modes of communication.

Pros

Noble uses the same code for either Premise or Cloud, making the decision for us to go 100% Cloud simple. Our industry, like so many others, is looking to migrate to Cloud wherever possible. Deployments in a Cloud environment are much faster, from adding Agent Licenses to implementing additional products in the Noble suite. Noble monitors all servers, and adjusts as necessary, automatically, with courtesy communication to end-user as to what action was taken to prevent any production impacting event.
Noble's Enterprise Support is WORLD CLASS, providing 24/7 support. First call resolution is superb, with a "No Hassle" escalation process, all the way to CEO, if necessary. Dedicated Account Management with a tenured group of Level II technicians, assures quick resolution. Enterprise Support comes weekly/bi-weekly meetings to discuss open tickets and opportunities to upgrade to new versions of the product.
Customer inspired Road Maps to ensure needs and requirements are met, in a timely manner. Enhancements and product adds are often as a result of customer requests. Noble will tackle one-off requirements for a fee, too.
Noble Product Suite is extremely robust, resulting in minimal-to-zero additional vendor requirements, stacking on top of the product. Our IT requirement has been review and consolidates vendors where possible, and bringing Noble into the organization did just that. From Quality Assurance and Compliance to Multi-Session opportunity, Noble reduced the need to engage multiple vendors.

Cons

Selfishly, I would love for Noble to provide their own instance of gateways for SMS and Email. This is one area where additional vendors are required, to serve as the gateway to launch texts and emails. This opens opportunities for breaks that require additional resources to trace the root of the issue.
Some of Noble product offerings require extensive start-to-finish resources. While there is not much room for improvement, end-user should know some products require much more upfront work than others. Prerequisite courses and questionnaires are almost always required, along with on-site training. It should be made very clear, Noble has these requirements to absolutely ensure end-user are proficient in taking full advantage of the product, once released to Support.
Post-Upgrade testing is time-consuming, especially if the number of products utilized is extensive. While Noble deploys most all upgrades to a DEV environment and engages multiple resources when deploying to PROD, ensuring all products don't resort to "Default" isn't 100%. End-User is required to complete significant testing, too, but there are opportunities for misses, that may result in production impact. Upgrades, with testing, could take 4-6 hours.

Likelihood to Recommend

Noble is well suited for any size contact center doing inbound only, or fully blended environments. From appointment setting to collections, Noble has products to successfully accomplish the requirement.
For organizations that are heavily focused on compliance, Noble's TCPA Lockdown product, Post and Real-Time Speech Analytics, and onboard evaluation tools are a must - all proprietary and fully integrated.
For organizations interested in "doing more with less", Noble has multiple AI products that ensure success.

Alvaria Compliant Outreach Feature Ratings

Contact Center Software (13)

99.23076923076923%

9.9

Agent dashboard: 100%
10.0
Validate callers: 100%
10.0
Outbound response: 90%
9.0
Call forwarding: 100%
10.0
Click-to-call (CTC): 100%
10.0
Warm transfer: 100%
10.0
Predictive dialing: 100%
10.0
Interactive voice response: 100%
10.0
REST APIs: 100%
10.0
Call scripts: 100%
10.0
Call tracking: 100%
10.0
Multichannel integration: 100%
10.0
CRM software integration: 100%
10.0

Workforce Optimization (WFO) (9)

100%

10.0

Inbound call routing: 100%
10.0
Omnichannel inbound routing: 100%
10.0
Recording: 100%
10.0
Quality management: 100%
10.0
Call analytics: 100%
10.0
Historical reporting: 100%
10.0
Live reporting: 100%
10.0
Customer surveys: 100%
10.0
Customer interaction analytics: 100%
10.0

Omnichannel support

N/A

Predictive Analytics

N/A

Return on Investment

Noble's Contact AI (Best Time To Call) product offers an increase in Right Party Contact (RPC), with fewer attempts. The product utilizes Decision Science (Historical Results and any other metric you may wish to use: Credit Scores, etc...) to sort dial lists by a propensity to answer and propensity to pay. Formal Champion/Challenger tests resulted in a ~40% increase in RPC, with less overall penetration.
Noble's Skill-Based Routing, along with Inbound Priority, have helped us with shorter overall Average Handle time, ensuring caller lands in the right queue, without the need to transfer. Noble's IVR is extremely robust and from a Customer Service perspective, reduces costs by offering the caller to hang upkeep their place in line.
Noble's Conversations: Post Call speech analytics allows not only the QA and Compliance teams to search for specific phrases, but offers the same search opportunities to the Supervisor level. This has reduced the number of infractions that may be a Compliance risk by over 30%!

Alternatives Considered

Avaya Aura Platform, Five9 Predictive Dialer and NICE Actimize

Noble far exceeds the other solutions explored for the simple reason of product suite offerings. There is very little-to-no need to stack vendors on a basic telephony platform because Noble has the proprietary suite of products. Full integration. Reporting. Recording. AI. Compliance. WFM. Gamification. Road Maps based on end-user requirements. In the event other vendor solutions are necessary, Noble is wide open, meaning integration is probable.

Support Rating

We utilize Noble's Enterprise Support, offering us 24/7 access. Additionally, with Enterprise Support we engage with Level II Support Technicians and no-hassle escalation. With Enterprise Support, we also have a dedicated Account Manager who conducts weekly/bi-weekly support calls to discuss open tickets and upgrade opportunities. With Enterprise Support, we have the ability to select our window for upgrades, to include weekends.

Noble's cloud call center offers flexibility and features, but requires babysitting

Rating: 5 out of 10

Incentivized

June 09, 2016

Daniel Dehner

Director of Customer Service

Lifetime Brands (Consumer Goods, 51-200 employees)

Vetted Review

Verified User

2 years of experience

View profile

Use Cases and Deployment Scope

My department used Noble Systems cloud-based call center solution for telephone customer service contacts. We bought it to replace an outdated premise-based phone system because it had features we wanted. Specifically, it advertised robust reporting, a Quality Assurance module with call recording and a configurable call auditing form, excellent user interface flexibility, and flexible user location - agents could work from home or other locations.

Pros

Local control: the Noble Maestro platform, once you learn it, enables you to control your call center right from your desk. You can add, delete, and skill users, you can build all of your IVR flows and change them as necessary (like for holiday closures, etc)
User interface design: I built the pop-up windows for each queue, and was able to design them to contain quick reference information for how to handle calls, and build an order number capture module from the IVR to the agent. In other words, I could prompt the customer to punch in their order number, then display it to the agent.
Technical support - their support group was easy to reach and easy to work with.

Cons

Java compatibility - Java compatibility errors were constant during my time using Noble, as in multiple errors per week in an 80 person call center. Although their tech support was responsive, it was not effective in achieving a lasting solution, even when I facilitated conference calls between my telecom group and their tech support. After several months I counted 172 tech support tickets opened with Noble about Java.
Noble advertised an Email Response Management System, and we bought it. After two years, we decided to implement it. It turned out that it was so primitive as to be worthless. As I managed the implementation, I was continually surprised at what it could not do. I would have to consult my notes from back then, but I remember that it did not have standard features like one would find in Outlook or Gmail, for example. It could not handle attachments, the CC function did not work as expected, and there was no BCC, there was no "Sent" file (we would have had to use our Outlook server to save sent emails), among many other things. After 5 months of testing and trying to make it work, we decided to discard it.
Technical support - I listed this as a strength, but only on the responsiveness and politeness of its agents. Although there was always someone to answer the phone, we had chronic problems like Java incompatibility, reporting inconsistencies, stuck calls, two agents on the same call, and many other problems that were never solved. We always had to keep calling tech support to report these problems, and they said they investigated them, but the problems would reoccur. I ended up speaking to most of their IT chain of command over the two years.

Likelihood to Recommend

It is designed as an outbound campaign calling platform, and it is a home-grown design. They require administrators to come to their home office in Atlanta to receive training and certification on its use, and state that only a certified trained user can call tech support. They did not stick to that rigidly, but it was only somewhat intuitive in its design. It is best suited for an outbound call center.

Return on Investment

Positive: it gave us a cloud-based call center with recorded calls and a QA platform, which was a great step up from what we had
Positive: it allowed for flexibility when we needed to expand to an outsourced location for the holidays.
Negative: the pricing equation was difficult to understand, and the sales rep, although knowledgeable, was not very transparent and we had several surprises in pricing after signing our agreement. There was a point right after signing the contract with them that the CFO and I sought to back out due to this.
Negative: the call center did not run smoothly. I spent approximately 20% of my time for almost 2 years troubleshooting problems with the system and managing fixes. There was always somebody in the call center with a "noble issue".

Alternatives Considered

Avaya Aura Call Center Elite, IEX, Verint and Cisco CCX

Noble offered a lot of functions for the lowest price. The QA component alone was a big selling point, along with the PCI compliance of their remote server locations. CCX was premise-based and was bulletproof. It never went down, its UI never had problems, and we never dropped calls because of it. Verint is a better QA program and has many more bells and whistles, but is very expensive compared to Noble.

Other Software Used

SAP Business Objects, NICE Workforce Optimization, SunGard iWorks Macess

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