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Amazon Chime

Amazon Chime

Overview

What is Amazon Chime?

Amazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.

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Learn from top reviewers

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Pricing

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Business Calling - Inbound

$0.002216

Cloud
per minute

Business Calling - Phone Numbers

$1

Cloud
per number per month, US Only

Meetings - Pro

$3

Cloud
*per user per day

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://aws.amazon.com/chime/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Transform your contact center with Conversational AI and Real-time Call Analytics

YouTube

Working Together, Simplified with Amazon Chime - 2017 AWS Online Tech Talks

YouTube

Amazon Chime - First Look

YouTube

Amazon Chime Demo

YouTube

Introducing Amazon Chime Meetings App for Slack

YouTube

Building Real-Time Audio and Video Calling in Your Applications with the Amazon Chime SDK

YouTube
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

10
Avg 7.9

Screen Sharing

Features related to remote screen sharing capabilities.

9.2
Avg 7.9

Online Meetings / Events

Features related to hosting and attending meetings and events online.

9.7
Avg 8.2

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

10
Avg 8.1

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

10
Avg 8.1

VoIP system collaboration

Team collaboration via cloud phone system

10
Avg 7.7
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Product Details

What is Amazon Chime?

Amazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.

As part of Amazon Chime, Amazon Chime Voice Connector is a service that carries voice traffic over the internet and scales to meet capacity needs. This allows users to eliminate fixed telephone network costs and simplify their voice network administration by transitioning it to the AWS Cloud.

Key Features

Amazon Chime call me: With Amazon Chime call me, users simply enter their phone number in the web application and answer the incoming call to join a meeting.

Join Meetings with Alexa: Users can simply say “Alexa, start my meeting”, and Alexa gets the meeting started using Alexa for Business’s functionality with Amazon Chime.

Incoming Web Hooks: Developers can configure their applications to use incoming webhooks to post messages into Amazon Chime chat rooms.

Chat Bots: Users can create custom chat bots in chat rooms. Participants can interact directly with chat bots to provide access to corporate applications and information, and to automate common tasks.

Switch Between Devices: From the Chime application, users can switch active calls between mobile and desktop devices without interrupting the conversation.

Amazon Chime Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Amazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.

Reviewers rate High quality audio and High quality video and Low bandwidth requirements highest, with a score of 10.

The most common users of Amazon Chime are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews From Top Reviewers

(1-5 of 13)

Not so user friendly but Cost effective solution

Rating: 6 out of 10
May 30, 2021
Vetted Review
Verified User
Amazon Chime
1 year of experience
We used Amazon Chime with our teleconferences, most of the time with external clients. It is not widely used across the whole org but by a few departments.
  • Cost effective
  • Easy integration with other calendar like Gmail
  • Setup is easy
  • No need to download desktop application
  • Mobile app is available
Cons
  • Not user friendly .Some options are confusing sometimes.
  • Look and feel is not so catchy
  • Only basic features are available in web version
It's lacking mainly in UX design. Not so user-friendly and catchy. It's a good option to do the conferencing quickly without thinking much about desktop app download.

Amazon Chime - secure platform for audio video conferencing with pay-per-use pricing

Rating: 8 out of 10
June 04, 2021
In our organization, we use Amazon Chime for conducting online audio and video conferences. Basis on a client recommendation, we started using Amazon Chime in only one department, and other departments use other conferencing apps. With [Amazon] Chime, business communication including client calls, internal meetings has become easy, more secure, and cost effective. It gives you an option to do IM, personalize a meeting link, instantly start a meeting or scheduling a meeting at a later time within your organization and outside the organization users via desktop app, web app, and mobile app. Amazon voice focus (noise suppression) features, screen sharing, Background blur, audio, and video quality works fine and up to expectation.
  • Noise suppression and Background blur
  • Screen share and IM chat
  • Audio and video quality
  • Collaboration on chat and file sharing of up to 50MB
  • Separate chat rooms and you can add a chat bot in a chat room
Cons
  • User interface look and feel can be improved
  • Live captioning
  • Transcripts for recording meetings can be generated
  • More emoji could be added
Amazon Chime is well suited for online video and audio meetings, IMs, and conducting training sessions using a whiteboard. It can be integrated well with Google Calendar and Microsoft outlook. With Amazon Chime mobile app you can attend meetings on the go as well. Meetings can be locked so that only legitimate participants can join the meeting. Amazon Chime is less suited in case you want meeting transcripts as well for your meetings. Given that Amazon Chime is not used by a larger audience so your client or customer may face some difficulties in join the meeting or accessing some of the features of the Chime.

Chime is just like Zoom, Better than UberConference

Rating: 8 out of 10
May 29, 2018
EM
Vetted Review
Verified User
Amazon Chime
1 year of experience
We received a professional subscription to Amazon Chime when we signed up for phone service through Vonage. We have two offices - one in Denver and Cincinnati - so we use the video conferencing service to hold team meetings across the offices. We also use the corresponding conference line as our primary office conference line. It allows us to stay connected to each other, as well as to hold reliable conference calls with multiple participants.
  • Great call quality! The conference line is crystal clear.
  • Strong video quality. We've never had problems with the video conference feed cutting out.
  • The app is pretty user friendly and easy to use.
  • Easy to send invites and to give teammates the ability to schedule calls/video conferences on behalf of another account.
Cons
  • More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
  • You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
  • The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
  • No built-in screen sharing capabilities.
Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.

AWS Chime has the right sound

Rating: 8 out of 10
December 17, 2018
Vetted Review
Amazon Chime
1 year of experience
We are currently developing AWS Chime to offer to our business customers as a video conferencing solution for their companies. AWS Chime is an easy turn key product if you are not including an AD, running reports or need to customize in any way. Most SMB will want to include an AD for easy management of subscribers, that is something that takes more development on the back side.
  • Cost-effective
  • Easy to set up
  • Easy to use
Cons
  • Needs voicemail
  • Easier deployment for customers who need to include their AD
For small business (5 people or less) AWS Chime is a great turn-key solution that is quick and easy to set up. For medium to large size businesses, you will need to find someone with AWS experience to set up customizations and develop with your AD. Detailed set-up can be cumbersome but not impossible.

Amazon Chime Review

Rating: 8 out of 10
June 04, 2021
AA
Vetted Review
Verified User
Amazon Chime
1 year of experience
Amazon Chime is a great platform for video call and conferences, we are using it in our organization for the same. We schedule classes and daily meeting on it. It is pretty similar to zoom we shifted to amazon chime just for cost cutting, zoom is a bit expensive in comparison to chime. Every feature which is required for a conferencing tool, whether it's screen sharing or file sharing is available on this platform.
  • It is a cost effective solution for your daily meetings.
  • Easy User interface
Cons
  • Its new in the market and less people know about it so its difficult for a new user to logged into it for the first time
If you love to work with amazon tools this is a platform for you. Just a single click and you'll logged into your account. You can schedule meetings using chime.
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