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Amazon Chime

Amazon Chime

Overview

What is Amazon Chime?

Amazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.

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Learn from top reviewers

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Pricing

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Business Calling - Inbound

$0.002216

Cloud
per minute

Business Calling - Phone Numbers

$1

Cloud
per number per month, US Only

Meetings - Pro

$3

Cloud
*per user per day

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://aws.amazon.com/chime/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Transform your contact center with Conversational AI and Real-time Call Analytics

YouTube

Working Together, Simplified with Amazon Chime - 2017 AWS Online Tech Talks

YouTube

Amazon Chime - First Look

YouTube

Amazon Chime Demo

YouTube

Introducing Amazon Chime Meetings App for Slack

YouTube

Building Real-Time Audio and Video Calling in Your Applications with the Amazon Chime SDK

YouTube
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

10
Avg 7.9

Screen Sharing

Features related to remote screen sharing capabilities.

9.2
Avg 7.9

Online Meetings / Events

Features related to hosting and attending meetings and events online.

9.7
Avg 8.2

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

10
Avg 8.1

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

10
Avg 8.1

VoIP system collaboration

Team collaboration via cloud phone system

10
Avg 7.7
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Product Details

What is Amazon Chime?

Amazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.

As part of Amazon Chime, Amazon Chime Voice Connector is a service that carries voice traffic over the internet and scales to meet capacity needs. This allows users to eliminate fixed telephone network costs and simplify their voice network administration by transitioning it to the AWS Cloud.

Key Features

Amazon Chime call me: With Amazon Chime call me, users simply enter their phone number in the web application and answer the incoming call to join a meeting.

Join Meetings with Alexa: Users can simply say “Alexa, start my meeting”, and Alexa gets the meeting started using Alexa for Business’s functionality with Amazon Chime.

Incoming Web Hooks: Developers can configure their applications to use incoming webhooks to post messages into Amazon Chime chat rooms.

Chat Bots: Users can create custom chat bots in chat rooms. Participants can interact directly with chat bots to provide access to corporate applications and information, and to automate common tasks.

Switch Between Devices: From the Chime application, users can switch active calls between mobile and desktop devices without interrupting the conversation.

Amazon Chime Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Amazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.

Reviewers rate High quality audio and High quality video and Low bandwidth requirements highest, with a score of 10.

The most common users of Amazon Chime are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews From Top Reviewers

(1-5 of 18)

Clunky User Design, Screen Sharing Options Can Be Better

Rating: 4 out of 10
April 27, 2021
PV
Vetted Review
Verified User
Amazon Chime
1 year of experience
It is being used to communicate with Amazon as they are a customer. They will only work with us using this specific tool. It is being used by our Support and Solutions Architect teams. It is annoying because Amazon will only allow us to have video calls with them using this tool.
  • Sound quality.
Cons
  • Screen sharing.
  • Lagging video.
  • Bad UX design.
If you don't have to pay for it, then it's fine. But the overall experience of this product is very clunky and not up to same level of quality as other video tools.

Amazon Chime - a skype for business alternative for Amazon users

Rating: 7 out of 10
June 01, 2021
Vetted Review
Verified User
Amazon Chime
1 year of experience
We use Amazon Chime within a single department of around 80 engineers. This allows quick video communication between the department.
  • Spinning up an instant meeting
  • Integration with existing amazon accounts
  • Does not require a paid subscription for external parties to join meetings
Cons
  • Interface is very basic but simple
  • There are many other products providing similar functionality with more features
Great one stop shop for videocalling similar to zoom, persistent chat and calls to other Amazon Chime users all from a single dashboard.

Amazon Chime Is Not User Friendly And I Don't Recommend It

Rating: 2 out of 10
October 12, 2018
SF
Vetted Review
Verified User
Amazon Chime
1 year of experience
Amazon Chime is a key tool to our company's sales process. We use it to host almost all of our meetings with other companies. The product we sell is a whitelabeled embedded software that we license to other software companies. All of the meetings that we have with other companies to demo our solution and walk through the sales process rely on call/meeting software, and Amazon Chime is the solution we use. We are currently in the process of switching to another solution, because Amazon Chime has let us down a lot. It isn't easy to use by people who aren't familiar with it. Prospects regularly have trouble connecting to calls. We are looking at switching to Zoom.
  • One of the few things that Amazon Chime does well is scheduling calls with Gmail. It's pretty easy to do.
  • Another thing Amazon Chime does will is basic functions like muting and unmuting the mic and screensharing.
Cons
  • Amazon Chime is not user friendly. People who we have meetings with who have never used Amazon Chime regularly have difficulty connecting to the call, especially if the call is international.
  • You have to download Amazon Chime to share your screen. When we need our prospects to share their screen for a product training, asking them to download a meeting software is awkward and not smooth.
Because of the consistent and unending inconveniences and difficulties we have had with Amazon Chime, I am not likely at all to ever recommend this solution. Having a call/meeting software solution is essential to our sales cycle because most of our meetings have to happen through a computer, and if this solution is weak then it negatively effects everything. Our prospects have had a lot of difficulty connecting to calls and some meetings have been canceled altogether because of this.

Not so user friendly but Cost effective solution

Rating: 6 out of 10
May 30, 2021
Vetted Review
Verified User
Amazon Chime
1 year of experience
We used Amazon Chime with our teleconferences, most of the time with external clients. It is not widely used across the whole org but by a few departments.
  • Cost effective
  • Easy integration with other calendar like Gmail
  • Setup is easy
  • No need to download desktop application
  • Mobile app is available
Cons
  • Not user friendly .Some options are confusing sometimes.
  • Look and feel is not so catchy
  • Only basic features are available in web version
It's lacking mainly in UX design. Not so user-friendly and catchy. It's a good option to do the conferencing quickly without thinking much about desktop app download.

Great Interview Tool!!

Rating: 8 out of 10
September 28, 2021
OM
Vetted Review
Verified User
Amazon Chime
1 year of experience
I used my Amazon chime for interviews with Amazon. It is the best interview application for amazon interviews. It's fast and user-friendly.
There are about 100 employees in my department and the good thing of amazon chime is it can allow 250 people in the meeting so all the employees can join at once if needed. We record all the meetings and audio quality is good.
We join the meeting with just a simple click which is pretty easy.
Also, the best thing of chime is it's compatible with slack. W also use slack for meetings and chat and through Slack we can host the chime meetings.
  • Video calling
  • Audio is good
  • Very fast
  • User friendly.
Cons
  • Graphical interface.
  • Try to make it more user friendly.
  • User interface.
I have given 2 amazon interviews. It's really great for interviews.
Also amazon employees use it for daily chats and work messages.
I would definitely like to recommend Amazon chime for all the amazon interviews. Its desktop application is pretty easy to set up and it's basic so any layman can understand how to use it.
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