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Amdocs CES

Amdocs CES

Overview

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Pricing

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Amdocs CES

Amdocs CES

N/A
Unavailable

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Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Amdocs CES 8 - Do More in the Connected World [HD]

YouTube

Amdocs CES 9 Demo

YouTube
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Product Details

What is Amdocs CES?

Amdocs CES Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(3)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
November 10, 2021

Amdocs CES is the most robust tool for CES, with support opportunities

Angelo Liriano Cepeda | TrustRadius Reviewer
Angelo Liriano Cepeda
Business Developer & Key Account Manager
C&W Business (Information Technology & Services, 201-500 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Amdocs CES is being used as a customer management tool, we can handle billing, notes and havind all contact information in a simple online tool.
Pros and Cons
  • Modern User Interface
  • Improved User Experience and Intuitiveness
  • Highly scalable plattform
  • Is a very robust service, but it could be more economically accessible
  • It could have more features powered by AI, Auto-Typing, etc for data input into the platform
  • Could improve Amdocs delivery center
Likelihood to Recommend
Amdocs CES is well suited for organizations looking for robust and highly integrated CES tools, I would definitely recommend it for medium or large sized enterprises. Is less appropiate for small business that do not have a skilled team in place to operate it and doing maintenance.
Amdocs CES Feature Ratings
Sales Force Automation (9)
81.11111111111111%
8.1
Customer data management / contact management
100%
10.0
Workflow management
30%
3.0
Territory management
70%
7.0
Opportunity management
70%
7.0
Integration with email client (e.g., Outlook or Gmail)
100%
10.0
Contract management
100%
10.0
Quote & order management
80%
8.0
Interaction tracking
80%
8.0
Channel / partner relationship management
100%
10.0
Customer Service & Support (2)
75%
7.5
Case management
100%
10.0
Help desk management
50%
5.0
Marketing Automation (2)
100%
10.0
Lead management
100%
10.0
Email marketing
100%
10.0
CRM Project Management (3)
70%
7.0
Task management
70%
7.0
Billing and invoicing management
70%
7.0
Reporting
70%
7.0
CRM Reporting & Analytics (3)
93.33333333333334%
9.3
Forecasting
100%
10.0
Pipeline visualization
100%
10.0
Customizable reports
80%
8.0
Customization (4)
70%
7.0
Custom fields
60%
6.0
Custom objects
60%
6.0
Scripting environment
60%
6.0
API for custom integration
100%
10.0
Security (2)
90%
9.0
Role-based user permissions
90%
9.0
Single sign-on capability
90%
9.0
Social CRM (2)
100%
10.0
Social data
100%
10.0
Social engagement
100%
10.0
Integrations with 3rd-party Software (2)
65%
6.5
Marketing automation
60%
6.0
Compensation management
70%
7.0
Platform (1)
100%
10.0
Mobile access
100%
10.0
Return on Investment
  • It has empowered our organization to handle our customer requests without services interruption.
  • The customization required to put the service operational, at the beginning, delayed some processes.
  • Amdocs CES has helped driving innovation and aligns with our digital transformation objectives.
Alternatives Considered
Amdocs CES is more robust, scalable and powerful. Although the project delivery method and high customizations / development to reach the final problemas are points of attention
Other Software Used
Usability
8
The most robust tool available on market, highly intuitive, scalable. But the process to start operations and customization is quite hard/complicated.
Support Rating
5
Support is centralized in Israel, sometimes the time when we get answers are considered delayed compared with the price you are paying.
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