TrustRadius Insights
amoCRM is a versatile customer relationship management software that has found popularity among small and medium-sized businesses. Users …
Starting at $15 /user/month
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What is amoCRM?
amoCRM is a cloud-based sales management solution designed for small to medium sized businesses. Some key features include: Webform Integration, Pipeline Management and Tasks Management.
Recent Reviews
Pricing
Basic
$15
Cloud
/user/month
Advanced
$25.00
Cloud
/user/month
Enterprise
$45
Cloud
/user/month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.amocrm.com/buy
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Demo of Drupal modules: Module amoCRM Form
YouTube
Demo of Drupal modules: amoCRM Widget Mail & amoCRM Contact
YouTube
Demo of Drupal modules: Module amoCRM
YouTube
Demo amoCRM Español
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is amoCRM?
amoCRM is a multifunctional CRM that, according to the vendor, excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. amoCRM supports all major messenger platforms. Create your own chatbots with amoCRM's code-free chatbot builder, and make sure your business is online 24/7, at any capacity. The platform also includes analytics, reporting and automation capabilities
Treat your sales team to a vast array of useful tools to work with your leads. The vendor says lead generation is simple with their easy to use integrations and web forms. Chat, call and email your prospects straight from the CRM. All events are stored in the lead card, including call recordings, tasks and chat messages. No data is lost or forgotten. The vendor promises their product is a perfect messenger-based sales solution for entrepreneurs, small, and medium businesses.
With workflow automation, you can ensure your sales team doesn’t waste time on repetitive tasks. Manage leads, assign tasks, run email campaigns and more without lifting a finger. amoCRM's in-depth analytics provide a full overview of your sales process. You can even manage the CRM on the go, with their mobile app available both on iOS and Android.
amoCRM Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Interaction tracking
Customer Service & Support Features
- Supported: Call center management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Billing and invoicing management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Scripting environment
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Social CRM Features
- Supported: Social data
- Supported: Social engagement
Integrations with 3rd-party Software Features
- Supported: Marketing automation
Platform Features
- Supported: Mobile access
amoCRM Screenshots
amoCRM Video
amoCRM Live Release Autumn 2018 - The Warfield, San Francisco
amoCRM Integrations
- LiveChat
- Zapier
- Meta Business Suite
- Rakuten Viber
- Zendesk Suite
- Dropbox
- Twilio
- Mailchimp
- Wufoo
- Formstack Forms
- WordPress
- unbounce
- Olark
- SnapEngage
- Mailchimp Transactional Email (Mandrill)
- ActiveCampaign
- Kixie
- RingEX
- Skype
- Stripe Payments
- QuickBooks Desktop Enterprise
- Google Analytics
- Google Ads
- PieSync
- from HubSpot
- Telegram
- Tidio chat
- Asterisk
- Vox Implant
amoCRM Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | English, Russian, Spanish |
amoCRM Customer Size Distribution
| Consumers | 15% |
|---|---|
| Small Businesses (1-50 employees) | 60% |
| Mid-Size Companies (51-500 employees) | 20% |
| Enterprises (more than 500 employees) | 5% |
Comparisons
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Reviews and Ratings
(14)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
amoCRM is a versatile customer relationship management software that has found popularity among small and medium-sized businesses. Users have praised its ability to streamline customer management, sales processes, and call control. By integrating amoCRM with other applications like Facebook and Google, users have been able to enhance their marketing campaigns and maximize their reach.
One of the key use cases of amoCRM is its robust lead management capabilities. Users have had great experiences capturing and managing leads, allowing them to effectively track potential customers and prioritize tasks. The platform's pipeline overview feature provides a clear view of the sales process, enabling users to stay organized and follow through with clients. Additionally, the calendar reminder feature has proven to be valuable for users, enhancing organization and facilitating timely follow-ups with customers.
Users appreciate the affordability of amoCRM without compromising on functionality or customer support. The reasonable price point and exceptional customer service have made it a popular choice among businesses. The software's user-friendly interface has enabled seamless collaboration among employees, improving communication and making administrative tasks more enjoyable.
Moreover, amoCRM helps increase conversion rates by analyzing sales performance data. It serves as a simple and efficient tool for day-to-day sales management and customer relationship management. With its mobility features, users can manage sales from anywhere, making it especially convenient for businesses on the go.
Overall, amoCRM has proven to be an invaluable solution for businesses looking to improve their customer service, lead management, and overall sales performance. Its integration capabilities, affordability, and user-friendly features make it a solid choice for organizations of all sizes.
Comprehensive and Efficient CRM System: Users find amoCRM to be a comprehensive and efficient CRM system for businesses based on sales, regardless of whether they have a physical store or offer virtual services. Many reviewers appreciate the ease of launching campaigns, assigning tasks to co-workers, and having them replicated within minutes. The functionalities of amoCRM are highly praised for their versatility and integration capabilities with existing software.
User-Friendly Interface and Integration Capabilities: The simplicity and efficiency of amoCRM's interface, as well as its ability to integrate with other software, are highly appreciated by users. Several reviewers specifically mention the user-friendly nature of amoCRM and its ability to seamlessly integrate with other software. They also value the API customization and integration capabilities, including integration with telephony, websites, emails, and social networks.
Easy Setup Process and Helpful Customer Support: Users find the setup process easy and commend the helpfulness of amoCRM's customer support. Some reviewers mention that setting up their account was straightforward and didn't require extensive technical knowledge. Additionally, they express satisfaction with the prompt assistance provided by customer support when they encountered any issues or had questions about using the platform.
Difficult Data Setup: Some users have found the setup of contact to company to lead confusing, which has led to data being spread out all over different places. This issue has been mentioned by several reviewers.
Glitch with Merging Leads/Contacts/Companies: There was a glitch that caused agents to merge duplicate leads/contacts/companies that turned out to be different and linked together for no reason, creating a huge hassle. Multiple users have experienced this problem.
Scattered and Difficult Data Import: Users have encountered difficulty switching CRM's because their data is scattered and hard to easily import into another system. This challenge has been expressed by multiple reviewers as well.
Based on user reviews, the following recommendations have emerged:
-
Users recommend calling and talking with the company to address any questions or concerns, particularly during the setup process. The company has been helpful in providing personalized assistance.
-
Exploring videos related to this CRM is recommended by users. These videos can be a valuable resource to understand how the CRM works and its various features.
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Users highlight the importance of seeking help from the company during setup. They appreciate the helpfulness provided by the company in setting up and configuring the CRM effectively.
Taking these suggestions into consideration can enhance the user's experience with the CRM and ensure a successful implementation for their specific requirements.
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