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Appcues

Appcues

Overview

What is Appcues?

Appcues is online software for creating in-product experiences such as user onboarding, feature announcements, etc. without writing any code. (The vendor believes it's the non-technical people who oftentimes have the best information about a software user's needs and desires.) The…

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Learn from top reviewers

Appcues--a great product to increase feature usage

Rating: 8 out of 10
July 27, 2021
IncentivizedVetted ReviewVerified User
Appcues is used by my company to enable NPS surveys and for tutorials on our products. It is used across the whole company for all our products--three products in total. In fa...
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Aishik Dhar
Professional - Information Technology
Product Manager
Goodera
Appcues3 years of experience

Customer progression!

Rating: 8 out of 10
May 1, 2021
IncentivizedVetted ReviewVerified User
Our organization uses Appcues for subsetting. It's very helpful for narrowing down information and it really helps us learn about our customers. Good tool for managing communi...
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Duncan Hernandez
Consultant - Product Management
Sr. Data Analytics Consultant
Armanino LLP
Appcues1 year of experience

Don't let your PMs get hold of Appcues. They will stop making intuitive products and let Appcues do all the work!

Rating: 7 out of 10
April 28, 2021
IncentivizedVetted ReviewVerified User
Our Customer Experience Team is using Appcues to onboard new customers onto our B2B SaaS platform. We use it to automate onboarding by showing interactive walkthroughs with th...
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Tanish Pruthi
Employee - Customer Service
Marketing Associate
Mercer-Mettl
Appcues2 years of experience

Easy-to-use Product Adoption Tool

Rating: 6 out of 10
April 20, 2021
IncentivizedVetted ReviewVerified User
We use Appcues within our church management SaaS product to do product walkthroughs, collect survey/feedback forms, and notify users of new features or information. Appuces al...
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Tim Aderman
Director - Marketing
Director of Marketing
Breeze Church Management
Appcues1 year of experience

Appcues: User onboarding made simple and quick

Rating: 10 out of 10
April 7, 2021
IncentivizedVetted ReviewVerified User
Appcues is used within SaaS web applications that our business provides to internal users and customer users alike. The main problem Appcues addresses are the ability to imple...
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Juan Palma
Manager - Engineering
Software Development Manager
Ventus Wireless
Appcues3 years of experience
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Pricing

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Essentials

$299

Cloud
per month/billed monthly

Growth

$879

Cloud
per month/billed annually

Enterprise

Contact sales team

Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Navattic’s interactive product demo ft. Natalie Marcotullio | Behind The Experience Ep. 10

YouTube
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Product Details

What is Appcues?

Appcues is online software for creating in-product experiences such as user onboarding, feature announcements, etc. without writing any code. (The vendor believes it's the non-technical people who oftentimes have the best information about a software user's needs and desires.) The goal of using Appcues is to improve product engagement within the user's own customer base.

Appcues Competitors

Appcues Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-3 of 3)

Appcues--a great product to increase feature usage

Rating: 8 out of 10
Incentivized
July 27, 2021
AD
Aishik Dhar
Product Manager
Goodera (Information Technology & Services, 201-500 employees)
Vetted Review
Verified User
Appcues
3 years of experience
Use Cases and Deployment Scope
Appcues is used by my company to enable NPS surveys and for tutorials on our products. It is used across the whole company for all our products--three products in total. In fact, with the tutorials in place, our product NPS has increased over the last two and a half years.
Pros
  • NPS surveys
  • Announcements
  • Tutorials
Cons
  • Fewer bugs (by far the most important point)
  • Faster customer care
  • Easier tutorial deployment process
Likelihood to Recommend
It is best suited for NPS surveys and for tutorials. Our NPS surveys enabled us to set up user interviews and then help increase our NPS over time. We use Appcues for our tutorials as well as announcements. All new features go through this process. And tutorials about those features are set up to increase feature usage and get feedback.
Most Important Features
  • Tutorials
  • NPS surveys
Return on Investment
  • Better NPS over time
  • Helps identify less used features
  • Helps increase usage of features
Alternatives Considered
It has a much, much better user interface, better customer care, and of course better pricing. This along with the fact that they were very accommodating for our use case ensured we went ahead with Appcues.
Other Software Used

Appcues: User onboarding made simple and quick

Rating: 10 out of 10
Incentivized
April 07, 2021
JP
Juan Palma
Software Development Manager
Ventus Wireless (Telecommunications, 51-200 employees)
Vetted Review
Verified User
Appcues
3 years of experience
Use Cases and Deployment Scope
Appcues is used within SaaS web applications that our business provides to internal users and customer users alike. The main problem Appcues addresses are the ability to implement user onboarding features, feature tours and help tooltips on-the-fly directly into your production web application. This mitigates from having to effectively hardcode these user-oriented features into your Development, QA, and Production environments and lets you make changes to them immediately, without having to push changes through each environment. Appcues also lets you target these features (tours, tooltips, user onboarding, etc.) to specific users, groups of users, customers, etc.
Pros
  • Implement application/feature/release tours for web applications.
  • Make changes directly on production without the need to stage them in Dev or QA.
  • Target tours, tooltips, and onboarding messages to users, groups of users, customers or any developer defined criteria.
Cons
  • There are certain limitations of where tooltips can be placed, depending on the application is built.
  • The way 'appcues' are organized in the management console can be a little more user-friendly.
Likelihood to Recommend
Appcues is well suited for web applications with small development teams that don't employ continuous integration to make updates to their application. If your application release methodology employs continuous integration, then Appcues may not be as useful because making changes to production can be expedited in the event of a typo or issue with the tooltip(s) or other user onboarding feature, but in my opinion, it's useful even in CI environments.
Return on Investment
  • Appcues has allowed us to quickly deploy user help features that target specific users, audiences, even customers with very little effort.
  • Appcues has helped gain user traction by providing helpful tooltips, tours, and other rich content, reducing the first-time user learning curve.
Alternatives Considered
We looked at WalkMe a while back when we started looking for a solution, but Appcues at that time made it significantly easier to use and implement. I haven't evaluated WalkMe recently, but I'm sure they've come a long way, just as Appcues has.
Other Software Used

Appcues - Great Product!

Rating: 8 out of 10
Incentivized
March 26, 2018
JD
Jared DeLong
Customer Success Manager
Kindful (Non-Profit Organization Management, 1-10 employees)
Vetted Review
Verified User
Appcues
1 year of experience
View profile
Use Cases and Deployment Scope
Appcues is currently being used by our customer success and customer support departments as well as our sales team for customers signing up for our trial accounts and our free versions of our services. There are many features within our app and our customer are oftentimes not technically savvy, so Appcues helps guide our new customers through setting up their account.
Pros
  • Appcues makes the setup process extremely simple. Rather than having to build all of the cues and flows into our app, we simply installed the Appcues code which essentially lays over top our app and allows us to build any new flows we'd like and push them live without having to consult our engineers.
  • Appcues provides a variety of cue options to display to users. There are tooltips, slide outs and full modals. This allows us to target users on different pages without being too invasive.
  • Their targeting and reporting is also superb. We're able to show flows to certain users based on URL paths and other actions they've taken within our app. We can also see some great reports of users who have completed our flows and metrics on where they stopped if they did not complete a flow.
Cons
  • We were extremely surprised that there are not any Appcues used in Appcues. The app is pretty easy to use, once you figure out how to use it. There were not any type of tutorials when we logged in that quickly walked through how to setup a flow.
  • Appcues has lots of support articles, however they are almost so numerous that it was hard to find simple onboarding documentation that we found useful.
  • The different tooltips and product actions are great, but being able to customize the different cues a little bit more by changing sizes and aspect ratios could be an improvement.
Likelihood to Recommend
Appcues is perfect for in-app messaging and guiding users through completing product actions. They could improve the usability of the product and the overall UX / UI for new users. Their ability to customize a theme is great for an app that needs to setup something very professional quickly. The flows also look beautiful and feel like part of our app. We're glad we chose Appcues, it's just taken us awhile to fully implement it.
Return on Investment
  • We receive less support tickets from new users because our Appcues flows guide them through completing basic tasks in their account.
  • Customers in our trial accounts and free accounts rarely reach out to our team with setup needs.
  • Customers using our Appcues flows love the experience, which is crucial during the onboarding process -- especially since our user-base can be less technically savvy.
Alternatives Considered
Appcues is much more affordable than WalkMe and Pendo from our research. We were previously using Intercom, however Intercom was designed more for purely in-app messaging rather than actually providing flows and cues guiding users throughout an app. We also received lots of complaints from users about Intercom's messaging, which they found to be annoying thus requested to turn off.
Other Software Used
Intercom
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