Skip to main content
TrustRadius
AppFolio Property Manager

AppFolio Property Manager

Overview

What is AppFolio Property Manager?

AppFolio Property Manager is a cloud-based property management software that allows multifamily and single-family, commercial, student housing, homeowners and condo association, and mixed portfolio property managers to market, manage and grow their business. AppFolio includes accounting and property management functionality,…

Read more
Recent Reviews

TrustRadius Insights

AppFolio has proven to be a valuable tool for property management, leasing, accounting, and maintenance operations. Users find the …
Continue reading

AppFolio Limitations

4 out of 10
October 21, 2022
We started using AppFolio when our previous property management software stopped doing updates. They were bought out and destroyed by a …
Continue reading
Read all reviews

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing

Community Associations

$0.85

Cloud
per unit/per month

Plus - Community Associations

$0.85

Cloud
per unit/per month

Student Housing

$1.25

Cloud
per unit/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.appfolio.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Product Details

What is AppFolio Property Manager?

AppFolio Property Manager is a cloud-based property management software that allows multifamily and single-family, commercial, student housing, homeowners and condo association, and mixed portfolio property managers to market, manage and grow their business. AppFolio includes accounting and property management functionality, including the ability to: provide instant access to reports & statements, post & market vacancies, apply & lease online, screen residents, streamline rent collection, and mobile inspections.

AppFolio Property Manager Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

AppFolio Property Manager Competitors

AppFolio Property Manager Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUnited States
Supported LanguagesEnglish

Frequently Asked Questions

AppFolio Property Manager is a cloud-based property management software that allows multifamily and single-family, commercial, student housing, homeowners and condo association, and mixed portfolio property managers to market, manage and grow their business. AppFolio includes accounting and property management functionality, including the ability to: provide instant access to reports & statements, post & market vacancies, apply & lease online, screen residents, streamline rent collection, and mobile inspections.

Yardi Voyager and Buildium are common alternatives for AppFolio Property Manager.

Reviewers rate Support Rating highest, with a score of 1.

The most common users of AppFolio Property Manager are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(48)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

AppFolio has proven to be a valuable tool for property management, leasing, accounting, and maintenance operations. Users find the program's layout easy to follow and appreciate its pleasing visual design. With AppFolio, users can easily track vendors, owners, tenants, and billing/invoicing, allowing them to streamline their operations effectively. Customer support is quick with a fast turnaround time, and the staff is knowledgeable and helpful. One of the standout features of AppFolio is its commitment to customer feedback, as it welcomes suggestions and implements updates to improve the software's efficiency. Maintenance orders are made more efficient with integrated vendor and billing information. Additionally, users find it easy to advertise with AppFolio as it reaches multiple locations and websites. The software also integrates seamlessly with company websites to save time in making updates and ensure accurate information. It simplifies the rental application process, including background checks and online rent and deposit payments. Users also benefit from its integration with the investor management portal, which enables property performance assessment. Additionally, AppFolio acts as a portal for residents to make rental payments and access resident files conveniently. The software helps with organizing tasks such as scheduling tours, preparing for move-ins, generating reports, and providing valuable analytics and data insights for market rent and budgeting. One of the key advantages of using AppFolio is its ability to handle multiple entities in one system with a single login. Overall, AppFolio has been praised for improving leasing processes, increasing online availability, tracking vacancies, rent, expenses, work orders, financial statements for multiple rental properties effectively. Moreover, it extends its functionality to managing HOAs by providing a digital platform for all aspects of HOA management. The software offers deep and complex functions for property management tasks and reporting that have been highly beneficial across corporate offices for accounting functions and investment management.

However, some users have noted a decline in customer service quality over time, particularly in the online chat support system. Despite this, AppFolio remains widely used for its communication and collaboration features, addressing the business problem of streamlining communication and avoiding miscommunication between property managers and asset managers. Overall, AppFolio has proven to be a reliable solution for property management businesses, allowing them to efficiently organize their operations and streamline communication between various stakeholders.

Clear Overview of Work Orders: Many users have praised AppFolio Property Manager for providing a clear overview of work orders, allowing them to easily track the progress of maintenance tasks. This feature has been particularly helpful in keeping the maintenance side of their business organized and efficient.

Efficient Tracking of Tenant Payments: Several reviewers appreciate how AppFolio Property Manager makes it easy to track tenant payments and categorize charges and credits efficiently on ledgers. They can quickly see if tenants owe various charges such as water/sewer fees, pet fees, late fees, etc. The system's chronological order organization further enhances usability.

Useful Reports and Letters Section: A number of users frequently utilize AppFolio Property Manager's Reports and Letters section. They find it helpful to have a uniform format that maintains professionalism and consistency when generating reports or sending selective letters to tenants without including everyone. The user also notes that the formatting in this section has improved over the past two years.

Difficult to Use: Several users have found the system difficult to use, particularly for non-technical individuals. They have expressed frustration with navigating through the software and understanding its features.

Issues with Parking Tracking and Reporting: Users have mentioned issues with parking tracking and generating reports that contain all the necessary information for their company's vehicles. This has caused inconvenience and hindered their ability to effectively manage their parking operations.

Challenging Pricing Structure: Some users have complained about the pricing structure, especially for large multi-unit buildings with parking. They feel that the costs are not reasonable or transparent, which has led to dissatisfaction among customers.

The recommendations from users are as follows:

  • Take advantage of the training videos offered for free with the program.
  • Balance accounts before transitioning to the AppFolio accounting system.
  • Avoid using the software for larger properties with many regulations.
  • Switch to AppFolio+.
  • Ask questions and request a hands-on demo when meeting with the AppFolio team.
  • Utilize the help offered by the support team.

Users highly recommend:

  • Making the switch to AppFolio for property management needs.
  • Taking advantage of all the helpful trainings and features.
  • Asking for help from the community of experts for quick and personalized service.

Users find AppFolio:

  • Easy to learn and navigate with responsive support staff.
  • A great value for property management software.
  • Immensely helpful for property management.
  • Great for simplifying accounting processes and improving efficiency.

Users recommend:

  • Using AppFolio for larger companies or those managing different types of properties.
  • Researching the right software before making a decision.
  • Testing the system and not being afraid to explore it.
  • Tracking and updating home inspections for better reporting.

Some users suggest:

  • Creating more opportunities for user customization and improving usability.
  • Using AppFolio despite higher costs, as it has been a huge success for their business.

Users highly recommend using AppFolio:

  • For managing complexes remotely, as it gives their business an advantage over competitors.

They believe that using AppFolio:

  • Is a great product with a great team that listens to feedback.

Users highly recommend taking advantage of all of AppFolio's features. They also find it to be:

  • Great software with an affordable price.

They praise:

  • The ease of use, mobility, and customer service of AppFolio.

Overall, users think that AppFolio:

  • Is constantly evolving and highly recommend it.

They suggest using the online help center for quick answers to any questions.

Attribute Ratings

Reviews

(1-6 of 6)
Companies can't remove reviews or game the system. Here's why
Maura Crawford | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Incentivized
In our experience, customer support consists of submitting questions to a bot. When the bot can't answer the question it repeats your question back to you. When you ask for customer support, someone says they will email you with an answer. The answer never comes and then your question is closed out.
In my experience, customer service reps then direct you to go to the suggestion boards where you realize there are thousands of frustrated AppFolio Property Manager users who are receiving no help. On our particular hot-spot issue, other customers have submitted requests for help since 2015, but no help is forthcoming
Chantal Matthews, MSEd, CHES®, CHWC | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
They do provide excellent customer service. Sometimes the wait times are long, but I’ve never called them and not gotten a resolution before ending that call or shortly after. I don’t think they have a chat option for support, which would be nice for quick questions. They also have a great support page that has been helpful especially when we switched from our old program.
Arcoma L. Briceño | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The customer support is slow but reliable. Getting someone to get back to you on a forum is quick and easy. That hey use client's as their workforce to answer questions of other clients is crowd-sourcing at its finest.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The few times that we have had training with AppFolio, they were SO helpful and quick to answer any questions we may have. Because of their promptness, it shows what a great product they have. If they were not able to figure something out, they would follow up with us within a few days or so, which is so important in a software program!
Heather Urban | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Typically, AppFolio answers all questions the same day. However, I've had issues with Apartments.com pulling our information on available listings and consistently advertising incorrectly. I've contacted AppFolio more than 3 times about this in the last month and they said they would look into it and work on getting it figured out with them. However, I've had two more incidents since then and I just feel like I'm not being heard. However, I do give them a higher rating because I feel like they DO try their best and they are VERY responsive when we have major issues (this is more of an inconvenience issue). They do have room for improvement but overall, they're on the right track.
Return to navigation