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Apptentive

Apptentive

Overview

What is Apptentive?

Apptentive allows companies to measure shifts in customer emotion and gather actionable feedback across their mobile customer journeys. Their mobile customer feedback solution helps brands manage their brand reputation, prioritize product roadmaps, and measure customer experience down to individual customer…

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Recent Reviews

TrustRadius Insights

Apptentive has proven to be an invaluable tool for users looking to enhance their app store ratings and gather customer reviews. With this …
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Pricing

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What is Apptentive?

Apptentive allows companies to measure shifts in customer emotion and gather actionable feedback across their mobile customer journeys. Their mobile customer feedback solution helps brands manage their brand reputation, prioritize product roadmaps, and measure customer experience down to individual…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Apptentive at TechStars Seattle's 2012 Demo Day

YouTube

Apptentive - iOS integration with Xcode 4

YouTube

TechStars Demo Day 2012 — Apptentive

YouTube
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Product Details

What is Apptentive?

Apptentive allows companies to measure shifts in customer emotion and gather actionable feedback across their mobile customer journeys. Their mobile customer feedback solution helps brands manage their brand reputation, prioritize product roadmaps, and measure customer experience down to individual customer IDs. With event-based targeting, brands can ask the right customers the right question at the right time, driving response rates higher than web and email. Apptentive’s ability to connect identity to feedback with the goal of allowing brands to move faster, enhance first-party data, acquire customers at lower costs, and increase customer lifetime value. The vendor states Apptentive powers millions of consumer interactions across billions of mobile devices each month, and help the world’s top brands—including FanDuel, eBay, CNN, Capital One, JetBlue, Arby’s, Zillow, Norwegian Cruise Lines, Safeway, and Sonic— enhance customer love and improve customer experience.

Apptentive Features

  • Supported: Segmentation
  • Supported: Reports and Dashboards
  • Supported: Standard and Custom Targeting
  • Supported: API / Integrations
  • Supported: QA Testing
  • Supported: App Performance and Reliability
  • Supported: User, Role, and Access Management
  • Supported: Survey Deployment
  • Supported: Feedback Collection
  • Supported: Device Responsiveness
  • Supported: Feedback Aggregation
  • Supported: Trigger Alerts
  • Supported: Real-Time Analysis
  • Supported: Churn Risk Scoring
  • Supported: Customer Insights
  • Supported: Customer Sentiment

Apptentive Screenshots

Screenshot of Sentiment and Topic Analysis - The Apptentive dashboard provides key insights into who customers are, what they care about, and how to communicate with them. Apptentive works from day one using machine learning and semantic analysis to bubble up key trends, so the user can stop guessing what customers want and recognize issues not readily seen.Screenshot of The Love Dialog shows how customers feel about a brand and mobile experience by asking one simple question, ‘Do you love our company?’. The Love Dialog allows users to track and analyze customer sentiment over time, and by app version.Screenshot of Apptentive’s Surveys can be changed without updating the app. Collect quantitative data and qualitative information with a tap. Optimized for mobile with in-depth targeting, gather thousands of responses to make faster data-driven decisions.

Apptentive Video

"How Dunkin’ Uses Apptentive to Improve Mobile Customer Experience"

Apptentive Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported LanguagesEnglish
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Comparisons

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Reviews and Ratings

(5)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Apptentive has proven to be an invaluable tool for users looking to enhance their app store ratings and gather customer reviews. With this software, users have been able to effectively collect and address customer feedback directly from the user, leading to improved customer satisfaction and retention. Additionally, Apptentive has been instrumental in managing and monitoring customer feedback, resulting in reduced drop-offs in the funnel and an improved overall user experience.

One of the key use cases of Apptentive is its ability to provide users with a better understanding of their customers and app performance. By utilizing this software, users have been able to gather valuable qualitative insights that have allowed them to make their apps more user-friendly and even offer additional products and services. Not only has Apptentive been used for app feedback and feature feedback, but it has also served as a valuable tool for market research and enterprise feedback management.

Another significant use case of Apptentive is its effectiveness in driving ratings for apps on the app store. The software has helped users validate customer problems and reach out for further details, enabling them to gather the necessary information needed to improve their apps. Additionally, users have used Apptentive for customer support, app reviews, qualitative feedback on specific features, as well as basic customer reachouts and gathering return and tracking information.

Overall, Apptentive has proven itself as a versatile tool that enhances the mobile feedback loop, improves app ratings, facilitates communication with customers, and provides valuable insights into user preferences. By conveying customer feedback directly to stakeholders and making it easier to communicate with customers, Apptentive allows users to identify return on investment and continuously improve their apps.

Multiple Levels of Targeting: Users have expressed their appreciation for the ability to utilize multiple levels of targeting in Apptentive, which allows them to effectively reach and engage with their desired audience. This feature has been mentioned by several reviewers as a valuable tool for tailoring communication efforts.

Easy Implementation and Seamless Customer Communication: Reviewers find that integrating Apptentive into their own applications is straightforward and hassle-free. They appreciate the seamless customer communication that the app provides, making it easy to establish a direct line of interaction with customers.

Game-changing Tool with Great Support and Resources: Several reviewers consider Apptentive to be a game-changer for their app launch. They highlight the straightforward purchasing process and the ease of integration. The early insights directly from customers have proven invaluable in improving marketing efforts. Additionally, users mention that the customer support provided by Apptentive is excellent, backed up by plenty of resources available on the website.

Difficult Initial Set Up: Several users have found the initial set up of the platform to be difficult and unexpected, resulting in a long learning curve. They mentioned that it took them some time to get familiar with the platform and they faced challenges during the setup process.

Lack of User-Friendliness: Many users have mentioned that the analytical platform needs to be more user-friendly and self-explanatory. They feel that it requires additional improvements in terms of ease of use and intuitiveness. Some users found it challenging to navigate through different features and understand how to utilize them effectively.

Issues with Android Version: Some users experienced issues with the Android version, specifically where the feedback prompt did not always display as expected. This inconsistency has caused frustration for these users who rely on collecting feedback from their Android app users.

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