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https://media.trustradius.com/product-logos/tV/x4/QTM6VVZTIATQ.JPEGApricotApricot is being utilized by the whole organization as a client/service database. It assists us with the ability to track services across departments for individuals and their families.,Can be effectively utilized by various departments. Can be tailored to provide accurate reports for specific departmental needs.,In the reports section, the ability to query would be useful. I understand that there is an option for this but it costs $20,000 - a price that is not at all affordable.,6,Positive is that clients utilizing several departments' services are easily tracked. Negative - employee time is impacted due to the amount required to effectively train.,I have no idea.,I am not a development director - this information is not known to me.,Apricot for Non-Profit UseOur case management and housing programs use Apricot to record client/household level information as well as service deliverables. We use the information to generate reports to show program utilization to funders, the board, staff and donors.,Easy to navigate Cloud-based system is more efficient than network-based Easy to make changes to screens The on-line tech support follows up quickly. They even follow up after a reply is made to make sure the problem has been resolved and/or fixed.,More hands-on guidance with report building and form linking is needed. Can get complicated. There needs to be more flexibility with report building that integrates multiple tier forms easier. Certain common form functions such as locking particular forms (rather than specific records) aren't available. There should be a form and report template library that can be utilized so that we don't have to start from scratch.,8,We're able to start relying less on paper files and more on the on-line system. It'll be easier to run basic reports once the database has been fully updated and integrated.,Not at this point.,It helps us generate client demographic reports as well as service deliverable reports quicker for easier grant reporting and faster response time to turn in grant applications.,ClientTrackApricot Review!We use the software to track and manage the residents in a 17 bed facility. We use it for data tracking, to write case notes, shift notes, and run reports.,It is user friendly. Easy to access all data and return to information, search etc. I love the case management portion to keep up with my case load. I love the ease at which I can access case notes and shifts notes to know what happened on previous shifts.,I find that some of the reports that we try to run the numbers do not seem to be accurate. We find it difficult to adjust dates.,8,It is positive for us to be able to easily keep up with or data such as case notes and shift notes.,We have had issues trying to figure this out.,It enable us to look up information to do grant reports.,ALICE,Microsoft Office 2016Apricot gives me the tools I need to create a good formWe use it to record agency reporting. What the agencies provide to us is used in business decisions.,Form Logic is the best thing ever! Allows for intricate form design. The data archives, aka, data export is really good. Easier than writing a report. Gives data in Excel format. Audit Log and History allows for admin to watch how report entry is changed.,Need to interface with outside data to allow automatic pull of data. Report writing needs flexibility in how data is presented. In forms, allow for Text Box to accept formatting rather than just text. Allow for formatting of calculations. You can add dollars, but result in a numeric without thousand separator or $ signs.,10,We are able to get better data from agencies. We can export large sections of data to use in analysis. We can monitor agencies and what they do in the system. We can monitor our data usage.,We use Apricot for collecting data from our agencies. We use their data to make informed decisions about their individual program successes.,We don't use Apricot for this purpose. We use it to get proposal information from our agencies who are seeking money.,Microsoft Office 365Apricot top feature-reporting!Apricot is used across the entire organization. All of our sites use Apricot to enter important information about the clients we serve. Apricot serves as a place where we can track and store client information as well as create reports to track how we are doing in specific areas.,Apricot allows you to customize staff access based on their roles within the organization. Not all staff have to have the same unlimited access to Apricot! Apricot allows you to create some pretty detailed reports that pull from the data you enter in the system. There is a lot of flexibility on what you can report on and how you can report on it. We use reporting features DAILY and also use it to help support us with local and state requirements.,While the ability to create reports is great, often times users have to know very specific information on building a report that may not be explicitly stated in the instructions. Sometimes one or two wrong steps in report or form building can greatly impact the accuracy of what you pull. It would be great to have more help where Apricot staff are actually able to implement some of the changes you need made instead of just providing instruction on how to do them. Some things are pretty simple to change or create on our own, while others are more complex and require someone to be dedicated to knowing the ins and outs of the program.,8,Apricot has allowed us to build reports using the data we enter to accurately portray the services we provide and how we are doing in many areas. These reports contribute to quarterly and annual management reports and are used regularly to share information to stakeholders.,Our organization benefits greatly from the data we pull form Apricot. We are not only able to view real time information, such as waitlists and current client rosters, but we are also able to build reports to gauge how we are doing in certain service areas on a regular basis allowing us to find strengths, areas for improvement, etc.,Apricot reporting tools has allowed us to offer critical data to our stakeholders! Examples includes, our Annual report numbers which are used not only for stakeholders, such as donors and board members, but we also use this information when working to obtain grants to support our programs.,Relias Learning Management SystemVery PromisingCurrently, we are using Apricot for Victim Services in three departments: Crisis Dept., Counseling, and Shelter Services. We will be launching its use in our Legal Dept. shortly. We must track every service interaction on 1600+ clients per year (i.e.: hotline calls for assistance, counseling sessions, and services provided in our shelter and legal departments) as well as demographic data. We have over 30 grants from Federal, State, and local sources which require data reports. Data collection was previously done on paper by staff and entered into spreadsheets by other staffer(s). Not only are we able to tabulate data for grant reports more quickly, we are able to analyze new service data that we never could aggregate before due to the intensive time that it would take. We can make corrections in data more quickly. Plus our data is more accurate because the direct service staff are entering their data directly in the data base and not on paper where handwriting and interpretations produce errors. Lastly, we are being required to increase the number of data elements collected each year due to funder demands and we are better equiped to keep up with these increasing requirements for outcomes data.,It's easy for front line staff to learn and use. I can train them in 45 minutes to get them started. You can make your own forms or customize existing form templates in the system. The online "help" resources in AVS are very comprehensive and often you can answer your own questions as an administrator. Tech support is prompt and does great follow up.,I was not aware that there would be additional charges for the updates to AVS for changes in HMIS or other federal reporting. This probably can be done but I haven't asked yet and it's a little on the picky side but staff are asking for this: when you see a list of entries, the default is to the oldest record and not the most recent. You can easily click to reverse that but it would be nice if the list of records defaulted to the most recent first.,9,AVS is freeing up my time from data collection and analysis to being able to spend more time on pursuing other grant revenes. Since we have only recently started in the last quarter, I anticipate that will continually improve as we build and implement more data collection in AVS and as Department Direcrtors become more familiar with how to manage their own data. We still have a few folks who are not tech savy or comfortable with new technology or change for that matter. This hampers the full benefit of Apricot to our organization. It's a big upfront investment of staff time and cost to get AVS or any data base in use. Four years ago our organization spent $50,000 and countless staff hours developing a customized data base and then the consultant wanted another $30,000 to make the additional changes we needed. Needless to say, we never got a functional data base from them and we felt very skeptical of ever attempting it again. The fact that we can make the changes ourselves in AVS, assumming we learn the administrative functionality, is a huge plus to control costs in a small non-profit.,I think we are too early in our use of Apricot to tell what the full potential is for our organization. I think the utlimate result is for us to be able to quantify and report how are clients are "better off" as a result of our services. This end objective will increase our ability to "sell" our program to potential donors and to funders. Utlimately, this will improve our organizational sustainability and enable expansion of services in the future.,Not yet but we're working on it. One thing I've noticed is that state and federal funders are becomming more willing to fund data base costs.,ETO,QuickBooks Pro, eTapestryA Beginner's Review of ApricotOur agency uses Apricot primarily to manage participant data for an employee support program for women, and for our girls' summer camps. Apricot manages all of our participant enrollment data, classroom attendance and other program data, as well as exit surveys to better understand program impact. Reports are used to help populate our Results Based Accountability score card, to help understand program impact and changes needed internally, and for other external reporting needs.,Duplicate Field Check By Name so that you do not have to have social security numbers of clients Customer support - quick and helpful feedback by staff Export feature to be able to have data in an excel version, as well as using reporting functions on Apricot.,Visual format could be improved - for example, the title at the top of the screen, whether you are working with a participant or a report, does not stay on the screen as you scroll down. I always say that Apricot is not intuitive, but it is user friendly. On the data entry side it can be a bit clunky at first entering data. Not sure the exact solution, but I know it takes some time for staff to get used to. When filtering information on the front end by search fields, it would be nice to easily export this data into an excel sheet, as you can with reports on the back end. Currently Apricot does not accept payment, so our agency is not able to use the software to enroll campers into our program. Web based forms continue to be clunky, with danger of not providing an anonymous window for external inputters if the administrator who sets up the web-based form is not savvy, or overly familiar with Apricot.,6,Allows us to more easily keep track of the clients we serve, and get a distinct count of unique participants impacted. Allows us to follow pipeline of a particular client, seeing their history with our agency. Has helped us organize our data so that we have a system with all of our participants in one place, much of our outcomes data in one place, and standardized reports so that we can quickly and easily run monthly, quarterly and yearly reports.,We have made programmatic changes to our programs over the last two years. Apricot has been helpful to compare outcomes between different versions of the programs to best understand how program design changes have impacted deliverables. We are still in the midst of this transition and analysis.,Not sure I have a solid grasp on that, but as stated before it has helped us systematize our reporting so that we can quickly pull the information that we share with funders. Additionally, the reporting format in which individual participants can quickly be looped back to their primary records is something that has been useful as we tell specific stories to funders about the folks we serve, or as we want to dig further into the details to understand a participants story that we may not have in the quantitative fields built into our reports.,,IBM SPSSApricot for Non-Profit Program EvaluationWe are using Apricot to measure the impact we are having on the youth that we work with. Currently, we use Apricot as: 1) a data entry system for our case managers to enter data on needs assessments, case notes, etc. 2) as a tool for counselors to reflect on their work vis a vis dashboards, reports, etc. 3) a performance management tool for our program managers and 4) a data warehouse to track our longitudinal impact on the youth we work with over time. The tool is used by our case managers and the management team. In terms of volume or programs, (50%) of our programs use Apricot in some capacity.,User friendly report and dashboard construction Online customer service support Thorough form of construction options (e.g. type of fields available for form construction),Explanations and support for different types of form linking Customization of report graphics to match the branding of the organization/company that uses the platform (i.e. I can't easily customize the report graphics in Apricot to match the branding of EBAYC. I have to export the data and make the graphics I want in other software) Expand the use of video tutorials,8,This is still TBD; we're only a year into our impact evaluation work. So it's hard to tell whether the ROI is worth the cost. However, just having the system does make us more attractive to funders.,Again, we're only a year into this type of work so it's too early to tell.,Many foundations and other non-profit funding sources are increasingly requiring impact evaluation data as a requirement for funding. Having Apricot has given us the ability to apply to these funding streams. Apricot helped us to get funding to expand some of our programs in other school sites in Sacramento (we're based out of Oakland).,Review from a self-taught adminMy organization uses Apricot to store demographic information and assessment results for our participants. As our programs are mostly grant-based, we use the Apricot to pull reports to provide data to our funders. We also use it to compile information to share with staff on how to improve services as as a measure of performance.,Simple, useful search functions More intuitive/user-friendly than previous databases we have used Attractive appearance,Being able to duplicate reports (or sections of reports) so you don't have to recreate them by hand Being able to hide deactivated users/groups More FAQ to refer to,7,Funders appreciate/need the data, so our department stays in operation Staff have benefitted from seeing data for areas of growth and also affirm program strengths/progress,I am not sure what is meant by "scale program delivery" but Apricot has allowed us to provide measurable outcomes and keep our programs going. We recently shared data pulled from Apricot from pre and post surveys all our participants completed, and the staff were able to see the progress and areas of growth, which was very satisfying.,Yes I believe we have maintained our funding streams, though I have very limited contact with funders. I am the user support and troubleshooter for the Apricot users. With respect to securing more diversified funding streams I am unsure of that as well.,ODM and ProcentiveApricot WorksWe use Apricot as a client database and a volunteer engagement database. We use it to record and report all client-focused services and events as well as outcomes and impacts. We use the webforms tool for clients or volunteers to apply to the agency as well. This was one of the key factors in our decision to use Apricot.,Apricot is very user-friendly. I'm a social worker; not an IT engineer. I find Apricot to be very easy to use. You can design your version of Apricot to exactly meet the needs of your company/agency. It is exceptionally customizable. Customer Service is very good.,Reports could be more customizable. I love that they can be exported to Excel, but I'd like to see more options regarding the display of the data. One problem keeps coming up with Apricot nearly every time they make an update. They usually fix it quickly, but there's no warning when it happens and it seems they should beta test a little more thoroughly for that specific problem since it is so consistent. It might be getting to be time to update the look and feel of the product. This isn't vital, but if you're looking for potential growth areas, you might consider this.,10,Apricot has saved time. Previously, we were using Excel. This was a huge leap into the new century.,We use the information learned from Apricot to help fine-tune our programming. We have established various outputs, outcomes and impacts that we measure using Apricot and we review that data monthly, quarterly and annually. Because of the reports we've designed (with help from the Apricot team), we are able to compare data year by year and learn the trends that drive our program delivery.,I can't say that Apricot has helped us secure more funding or secure more diversified funding streams. We are very mission-focused and decline to seek funding outside of our mission. We do use the data recorded in Apricot and pulled from Apricot in grant reporting. Apricot does make is much easier to pull this data. So, you could say that is a way in which Apricot has helped regarding funding.,,Microsoft Exchange, DonorPerfect,15,0,Client data management Cloud based data accessibility Volunteer Engagement management,Webforms! This was one of the primary reasons for selecting Apricot. We can link our application to our website and clients can complete it online without having access to any other client information in the system. I don't know if it's considered innovative usage, but Form Logic has streamlined our application process, making it less confusing for our clients.,I've seen that it can be used for donors data management, but I haven't looked into that adequately to know.,10,Not Sure,Price Product Features Product Usability Positive Sales Experience with the Vendor Third-party Reviews,I would only consider programs that allowed a trial period with their software. Every program looks easy while a person who is an expert in that particular software clicks around a screen to show you what it will do. However, when they walk away and you're on your own, reality sets in. With Apricot, that reality was that nearly anyone can use this program!A Dynamic DV DatabaseOur organization uses Apricot for all client data and grant reporting needs. All programs providing direct client services use Apricot.,Excellent customer service Customizable database Intuitive and user-friendly,The date field for reports is fussy and can cause issues.,8,Apricot has enhanced our agency's program delivery by allowing us to analyze our referring sources, observe trends in clientele, and streamline services between departments.,Apricot helps our agency maintain clear, concise records as required by our funders.,Google Drive, Microsoft Office 365To be considered before purchase!It is being used across all of our programs and departments to track demographic information and outputs.,You can build out the database yourself.,The database is consistently glitching and having technical problems. One specific incident that had a major impact was glitches in the system after a new roll-out in July, which did not allow our agency to enter our data or run reports because the system was not available or working. When contacting Social Solutions, they did not have an ETA for the systems to be fixed and it took 3 days for the system to be up and running again. As a result, we missed a grant deadline because staff could not put in the data and I could not extract the data. When our account manager about this, all he said was 'Oh you missed a grant deadline because of the roll-out difficulties? That is a bummer.' No other communication regarding this issue and the impact that this had on our agency moving forward. Apricot has an 'Ideas' forum in which you can suggest ideas for the database and ways to improve. The most top-rated and promoted idea was the ability to print blank forms because this can still not be done in Apricot and since the database consistently glitches, being able to print forms is a necessity. This was initially suggested in November 2015 and still is not possible. Last month, someone again posted on this specific issue on the forum asking if this is even still being considered since it has been almost two years and nothing has come of it. So Apricot may tell you that they are open to hearing your ideas and ways to improve, but that does not mean that anything will come to fruition. You cannot track surveys anonymously in the database. As a result, we have had to go elsewhere to track our surveys across all our departments. The system cannot run technical or detailed reports. Almost always I have to run a report on the back-end and export it to Excel where I can manipulate and analyze the data because the system does not have the capabilities. I need to often open up support cases because the database is not running, running slowly, not running a report correctly, or has another defect. I have had to create almost a dozen support cases because of defects in the past couple of months.,1,I guess the only positive thing that I could say is that us tracking our outputs and demographic information in Apricot is better than not tracking it at all.,We have not been able to achieve this benefit because Apricot is not designed well to track outcomes.,I guess the one positive thing would be that since we are tracking in a system, it is better than not tracking at all. But overall, Apricot has not helped us secure more funding.,ETO, Google Charts, Google Drive, Google Forms, Microsoft Access, Excel and MailChimp,Google Forms, Microsoft Office 2016, Google Charts, MailChimpApricot - Customizable, yet owned by a large companyApricot is used for data collection, organization, storage and reporting. I customize it for our program. Apricot allows us to enter and update student information on one website. We use Apricot to track student progress for the duration of their time in our program. This data will inform our work during the year and help us assess the program’s impact on student success in college. Our peer mentors at four college campuses use the program to collect data. Their supervisors and other program staff review the data in reports.,Apricot allows us to spin up reports immediately, to quickly test out theories or questions about the data. Apricot is customizable, so feedback can be incorporated by on-site staff very quickly. It is available on any web browser on any device. This ensures access for our many different users.,Apricot isn't always nimble. There are times when it is not working correctly or there is a potential enhancement that would improve it, but it will take a long time for Apricot to implement it. The account managers have turned over many times. They and finance department staff are often not responsive. There are no mobile apps and no timeline for these. These would be very helpful for our users.,7,As a non-profit, ROI isn't a concern. We do like to make the work for our users efficient. Customization allows for that. The lack of an app does make our users' work take a bit longer.,Reports on our data in Apricot allow the program to identify issues with data entry and student progress towards program goals. We will review data entered into Apricot using the filters on the search page or reports to identify inconsistent data that does not follow the training users received.,Apricot has indirectly helped us report back to funders on our program's impact. We use Apricot to collect data on the time students spend with our program receiving support. That alone allows us to focus on which students engaged with the program. We then analyze their success using other data sources outside of Apricot.,PowerSchool Student Information SystemApricot in a school systemApricot is used by the Family Services Department within a large school district. Its primary function is as a database for tracking case mgmt. with families/students. In this function it also allows us access to review specific employees' compliance with specific expectations. It also allows us to track long term services to families/students. We additionally use it as a database to track longitudinal information of students who meet the definition of homeless. We track data and run reports to assist with grant management.,The reports allow us to provide an overall "picture" of students experiencing homelessness in our district. It allows us to track data long term. The reports make gathering data for grant writing/review easier. Reports also allow us to see overall picture of services provided to a particular student/family. They also allow us to run reports that show us overall services provided by particular staff. I like the ability to change forms and reports to better tailor to specific needs.,There are limitations in the Form set up. We previously used FileMaker as the database for tracking homeless students. There are areas where FileMaker was much more user friendly for entering data and to see data on specific students much easier - a lot less going in and out of Tier 2 Forms. That being said - FileMaker reports were more limited - so it's been a trade off. Setting up Reports can often be confusing - having to go into the Admin section to change Filters that you appear to change in the user view yet won't "take" without going in to Admin section (sorry - difficult to explain in writing). The interface or lack of between multiple Tier 2 forms - especially when it comes to running reports.,8,Apricot has allowed for better tracking of services provided. This has been extremely helpful when working with families/students over multiple years. Reports are generally easy to run. That has allowed for easier access in looking at employee outputs related to specific measurable employment objectives.,At this point we have not yet utilized data to change the scale of the program or way we deliver services.,We have not secured any funding that we did not previously receive. We have used the data that we are able to track in Apricot when reapplying for funding streams that we were already utilizing. We have used it extensively with two different Grants that the Family Services department oversee. The ability to provide clear numbers re: students impacted by services, the amount of services provided, etc. is extremely beneficial.,FileMaker Pro,PowerSchool Student Information System, Adobe Acrobat DCApricot: Funding Management System for allWe use Apricot as a funding management system. We also utilize the system for reporting.,Good chat support service staff The ability to create your own forms. Reporting,There are tiny glitches in the system that need to be fixed before new releases. Users should be able to make copies of Tier 1 and Tier 2 forms.,8,Very economical system that is easy to use and learn. Allows use to be more efficient with our time.,We are really working on our data gathering at this point. The Apricot system has allowed us to create forms that allows to really optimize the data gathering. We have developed an easy Logic Model to include Outcomes, indicators and method of measurements.,We haven't used this yet to secure more funding.great online data baseWe are a non-profit organization and we use Apricot for our data to make reports and keep track of services for our clients.,Keeps track of duplicates Has information on each client,Detailed reports Individual information to include DOB next to the name of the client with the age,6,Able to track services,Our agency hasn't been able to get that. It may need modify the pages and columns to get what is needed.,Eventually it will be able to provide reports of numbers of clients who are using different services and, with that, the agency can ask for funding.,Apricot data baseApricot is greatThe entire organization uses Apricot for all aspect of business - client data, staff data, donor data.,It is a great place to be able to link data to reporting for funders. It is a fluid database that allows us to manipulate, add or change forms as best practices change.,Apricot updates its systems regularly; we often run into issues after an update of data lag .,8,It has been positive in funding meetings.,It has not secured more funding but has been beneficial in maintaining current funding.Apricot - Great but can be GreaterWe use this software for our grant process, and biannual reports from partner agencies. It is used by the Community Engagement & Mobilization Department and we provide special access to applications for submitting grants and volunteers for reviewing them. Apricot helps us keeps documents organized and not have to use as many paper files.,They system is easy to use. It is also easy to build reports, create documents and edit them. The tech support does a great job. They usually have a 24 hour response and are very accurate and easy to work with. I like how you have different levels of security and you can have different views for different levels of user access. For example our application evaluations that are completed for volunteers can not be viewed by the applicants.,The one thing that I could like to see is in the drop down user badge for administrator use. We provide both applicants and volunteer access. They all appear in one list and there is not a way to have them organized. I would like to be able to have these organized so I don't have to scroll through all of the users to find the one that I am looking for. I would also like to have access to reset another administrators password. We have add two occasions where users have forgotten there passwords and we would need to contact tech support to reset. It would also be helpful to only be able to pull out certain information out of the reports instead of it pulling all of the data that has been entered.,8,I believe that this has been a positive investment for our organization. We have received positive feed back from our users.,This software makes it easy to pull data from reports and export them into Excel. One thing with the reports if you add a new section then it exports that data into another tab on the Excel sheet. I would prefer all of my data to be on one sheet.,I believe that it helps us secure more grants as the data is easier to access by pulling reports.,,Canva, Financial Edge
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Apricot by Social Solutions
99 Ratings
Score 8.7 out of 101
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Apricot by Social Solutions Reviews

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Apricot by Social Solutions
99 Ratings
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Score 8.7 out of 101
TrustRadius Top Rated for 2019
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Ana Blanco profile photo
October 24, 2017

Apricot by Social Solutions Review: "Apricot"

Score 6 out of 10
Vetted Review
Verified User
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Apricot is being utilized by the whole organization as a client/service database. It assists us with the ability to track services across departments for individuals and their families.
  • Can be effectively utilized by various departments.
  • Can be tailored to provide accurate reports for specific departmental needs.
  • In the reports section, the ability to query would be useful. I understand that there is an option for this but it costs $20,000 - a price that is not at all affordable.
Apricot is useful for organizations who would like to track information, though the same information can be easily gathered through the use of Excel worksheets - and formulas in Excel are easily available and trainable through YouTube.
Read Ana Blanco's full review
Marc Marger profile photo
October 09, 2017

Apricot by Social Solutions Review: "Apricot for Non-Profit Use"

Score 8 out of 10
Vetted Review
Verified User
Review Source
Our case management and housing programs use Apricot to record client/household level information as well as service deliverables. We use the information to generate reports to show program utilization to funders, the board, staff and donors.
  • Easy to navigate
  • Cloud-based system is more efficient than network-based
  • Easy to make changes to screens
  • The on-line tech support follows up quickly. They even follow up after a reply is made to make sure the problem has been resolved and/or fixed.
  • More hands-on guidance with report building and form linking is needed. Can get complicated.
  • There needs to be more flexibility with report building that integrates multiple tier forms easier.
  • Certain common form functions such as locking particular forms (rather than specific records) aren't available.
  • There should be a form and report template library that can be utilized so that we don't have to start from scratch.
As programs change, Apricot makes it rather easy to update forms.
Read Marc Marger's full review
Amy Jarrell profile photo
September 25, 2017

Apricot by Social Solutions: "Apricot Review!"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use the software to track and manage the residents in a 17 bed facility. We use it for data tracking, to write case notes, shift notes, and run reports.
  • It is user friendly. Easy to access all data and return to information, search etc.
  • I love the case management portion to keep up with my case load.
  • I love the ease at which I can access case notes and shifts notes to know what happened on previous shifts.
  • I find that some of the reports that we try to run the numbers do not seem to be accurate.
  • We find it difficult to adjust dates.
It is perfect for documenting, but less appropriate for accurate data for reports.
Read Amy Jarrell's full review
Barbara Bruser profile photo
September 13, 2017

Apricot by Social Solutions Review: "Apricot gives me the tools I need to create a good form"

Score 10 out of 10
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Verified User
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We use it to record agency reporting. What the agencies provide to us is used in business decisions.
  • Form Logic is the best thing ever! Allows for intricate form design.
  • The data archives, aka, data export is really good. Easier than writing a report. Gives data in Excel format.
  • Audit Log and History allows for admin to watch how report entry is changed.
  • Need to interface with outside data to allow automatic pull of data.
  • Report writing needs flexibility in how data is presented.
  • In forms, allow for Text Box to accept formatting rather than just text. Allow for formatting of calculations. You can add dollars, but result in a numeric without thousand separator or $ signs.

I like the form logic since it allows for a lot of data validation checks.

I like the ability to Upload to Update. At times, the form has data in it and just one field needs to be updated.

Read Barbara Bruser's full review
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September 25, 2017

Apricot by Social Solutions Review: "Apricot top feature-reporting!"

Score 8 out of 10
Vetted Review
Verified User
Review Source
Apricot is used across the entire organization. All of our sites use Apricot to enter important information about the clients we serve. Apricot serves as a place where we can track and store client information as well as create reports to track how we are doing in specific areas.
  • Apricot allows you to customize staff access based on their roles within the organization. Not all staff have to have the same unlimited access to Apricot!
  • Apricot allows you to create some pretty detailed reports that pull from the data you enter in the system. There is a lot of flexibility on what you can report on and how you can report on it. We use reporting features DAILY and also use it to help support us with local and state requirements.
  • While the ability to create reports is great, often times users have to know very specific information on building a report that may not be explicitly stated in the instructions. Sometimes one or two wrong steps in report or form building can greatly impact the accuracy of what you pull.
  • It would be great to have more help where Apricot staff are actually able to implement some of the changes you need made instead of just providing instruction on how to do them. Some things are pretty simple to change or create on our own, while others are more complex and require someone to be dedicated to knowing the ins and outs of the program.
I think Apricot is a great tool for industries in the health or treatment sector, allowing for easy user access and storage of client records.
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September 20, 2017

Apricot by Social Solutions Review: "Very Promising"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Currently, we are using Apricot for Victim Services in three departments: Crisis Dept., Counseling, and Shelter Services. We will be launching its use in our Legal Dept. shortly. We must track every service interaction on 1600+ clients per year (i.e.: hotline calls for assistance, counseling sessions, and services provided in our shelter and legal departments) as well as demographic data. We have over 30 grants from Federal, State, and local sources which require data reports. Data collection was previously done on paper by staff and entered into spreadsheets by other staffer(s). Not only are we able to tabulate data for grant reports more quickly, we are able to analyze new service data that we never could aggregate before due to the intensive time that it would take. We can make corrections in data more quickly. Plus our data is more accurate because the direct service staff are entering their data directly in the data base and not on paper where handwriting and interpretations produce errors. Lastly, we are being required to increase the number of data elements collected each year due to funder demands and we are better equiped to keep up with these increasing requirements for outcomes data.
  • It's easy for front line staff to learn and use. I can train them in 45 minutes to get them started.
  • You can make your own forms or customize existing form templates in the system.
  • The online "help" resources in AVS are very comprehensive and often you can answer your own questions as an administrator.
  • Tech support is prompt and does great follow up.
  • I was not aware that there would be additional charges for the updates to AVS for changes in HMIS or other federal reporting.
  • This probably can be done but I haven't asked yet and it's a little on the picky side but staff are asking for this: when you see a list of entries, the default is to the oldest record and not the most recent. You can easily click to reverse that but it would be nice if the list of records defaulted to the most recent first.
We were working with a program evaluation consultant who is very familiar with the field of victims services and her understanding of AVS was that you couldn't create your own forms. I informed her that was not the case. We will need to create our own data fields in order to track client outcomes over time. Outcome measures need to be very customizable to a specific provider and their services.
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October 09, 2017

Apricot by Social Solutions: "A Beginner's Review of Apricot"

Score 6 out of 10
Vetted Review
Verified User
Review Source
Our agency uses Apricot primarily to manage participant data for an employee support program for women, and for our girls' summer camps. Apricot manages all of our participant enrollment data, classroom attendance and other program data, as well as exit surveys to better understand program impact. Reports are used to help populate our Results Based Accountability score card, to help understand program impact and changes needed internally, and for other external reporting needs.
  • Duplicate Field Check By Name so that you do not have to have social security numbers of clients
  • Customer support - quick and helpful feedback by staff
  • Export feature to be able to have data in an excel version, as well as using reporting functions on Apricot.
  • Visual format could be improved - for example, the title at the top of the screen, whether you are working with a participant or a report, does not stay on the screen as you scroll down.
  • I always say that Apricot is not intuitive, but it is user friendly. On the data entry side it can be a bit clunky at first entering data. Not sure the exact solution, but I know it takes some time for staff to get used to.
  • When filtering information on the front end by search fields, it would be nice to easily export this data into an excel sheet, as you can with reports on the back end.
  • Currently Apricot does not accept payment, so our agency is not able to use the software to enroll campers into our program.
  • Web based forms continue to be clunky, with danger of not providing an anonymous window for external inputters if the administrator who sets up the web-based form is not savvy, or overly familiar with Apricot.
We use Apricot as a case management software, and while it has not been designed for this, it does seem to work fairly well.

Apricot is less suited for having clients input themselves, such as registering for a program or camp.

What I don't have a good sense of is how comparable Apricot is to other software on the market as this is the first one I have used.
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October 02, 2017

Apricot by Social Solutions Review: "Apricot for Non-Profit Program Evaluation"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We are using Apricot to measure the impact we are having on the youth that we work with.

Currently, we use Apricot as:
1) a data entry system for our case managers to enter data on needs assessments, case notes, etc.
2) as a tool for counselors to reflect on their work vis a vis dashboards, reports, etc.
3) a performance management tool for our program managers and
4) a data warehouse to track our longitudinal impact on the youth we work with over time.

The tool is used by our case managers and the management team. In terms of volume or programs, (50%) of our programs use Apricot in some capacity.
  • User friendly report and dashboard construction
  • Online customer service support
  • Thorough form of construction options (e.g. type of fields available for form construction)
  • Explanations and support for different types of form linking
  • Customization of report graphics to match the branding of the organization/company that uses the platform (i.e. I can't easily customize the report graphics in Apricot to match the branding of EBAYC. I have to export the data and make the graphics I want in other software)
  • Expand the use of video tutorials
Apricot by Social Solutions is a really user friendly CRM; works well, very few glitches, great UI It works well for our purposes. I can't think of a scenario where it's "less appropriate". It's pretty flexible as long as you have a data manager who is familiar with how CRMs work. However, if you don't, then you may have trouble maximizing the potential of the software to meet your organization/company's needs.
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September 28, 2017

Apricot by Social Solutions: "Review from a self-taught admin"

Score 7 out of 10
Vetted Review
Verified User
Review Source
My organization uses Apricot to store demographic information and assessment results for our participants. As our programs are mostly grant-based, we use the Apricot to pull reports to provide data to our funders. We also use it to compile information to share with staff on how to improve services as as a measure of performance.
  • Simple, useful search functions
  • More intuitive/user-friendly than previous databases we have used
  • Attractive appearance
  • Being able to duplicate reports (or sections of reports) so you don't have to recreate them by hand
  • Being able to hide deactivated users/groups
  • More FAQ to refer to
The Help Center usually gets back to me within a day or two, which is very much appreciated. The system is generally user-friendly for both data entry and report building. Form creation can be tedious and it would be nice to have an option to duplicate/repeat a section or full report in the case that only minute changes need to be made in that respect.
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September 22, 2017

Apricot by Social Solutions Review: "Apricot Works"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Apricot as a client database and a volunteer engagement database. We use it to record and report all client-focused services and events as well as outcomes and impacts. We use the webforms tool for clients or volunteers to apply to the agency as well. This was one of the key factors in our decision to use Apricot.
  • Apricot is very user-friendly. I'm a social worker; not an IT engineer. I find Apricot to be very easy to use.
  • You can design your version of Apricot to exactly meet the needs of your company/agency. It is exceptionally customizable.
  • Customer Service is very good.
  • Reports could be more customizable. I love that they can be exported to Excel, but I'd like to see more options regarding the display of the data.
  • One problem keeps coming up with Apricot nearly every time they make an update. They usually fix it quickly, but there's no warning when it happens and it seems they should beta test a little more thoroughly for that specific problem since it is so consistent.
  • It might be getting to be time to update the look and feel of the product. This isn't vital, but if you're looking for potential growth areas, you might consider this.
Apricot is an excellent client or volunteer management database. I think it could be used for nearly any database where the user knows what the user wants and can explain it clearly. Apricot is flexible to be designed throughout by the agency. The initial support we received in designing our forms was invaluable.
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September 20, 2017

Apricot by Social Solutions Review: "A Dynamic DV Database"

Score 8 out of 10
Vetted Review
Verified User
Review Source
Our organization uses Apricot for all client data and grant reporting needs. All programs providing direct client services use Apricot.
  • Excellent customer service
  • Customizable database
  • Intuitive and user-friendly
  • The date field for reports is fussy and can cause issues.
Apricot is an ideal database for domestic violence service providers. Because it allows administrators to grant varying levels of access to users, it meets our various confidentiality needs.
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September 20, 2017

Apricot by Social Solutions Review: "To be considered before purchase!"

Score 1 out of 10
Vetted Review
Verified User
Review Source
It is being used across all of our programs and departments to track demographic information and outputs.
  • You can build out the database yourself.
  • The database is consistently glitching and having technical problems. One specific incident that had a major impact was glitches in the system after a new roll-out in July, which did not allow our agency to enter our data or run reports because the system was not available or working. When contacting Social Solutions, they did not have an ETA for the systems to be fixed and it took 3 days for the system to be up and running again. As a result, we missed a grant deadline because staff could not put in the data and I could not extract the data. When our account manager about this, all he said was 'Oh you missed a grant deadline because of the roll-out difficulties? That is a bummer.' No other communication regarding this issue and the impact that this had on our agency moving forward.
  • Apricot has an 'Ideas' forum in which you can suggest ideas for the database and ways to improve. The most top-rated and promoted idea was the ability to print blank forms because this can still not be done in Apricot and since the database consistently glitches, being able to print forms is a necessity. This was initially suggested in November 2015 and still is not possible. Last month, someone again posted on this specific issue on the forum asking if this is even still being considered since it has been almost two years and nothing has come of it. So Apricot may tell you that they are open to hearing your ideas and ways to improve, but that does not mean that anything will come to fruition.
  • You cannot track surveys anonymously in the database. As a result, we have had to go elsewhere to track our surveys across all our departments.
  • The system cannot run technical or detailed reports. Almost always I have to run a report on the back-end and export it to Excel where I can manipulate and analyze the data because the system does not have the capabilities.
  • I need to often open up support cases because the database is not running, running slowly, not running a report correctly, or has another defect. I have had to create almost a dozen support cases because of defects in the past couple of months.
Glitches and defects are common which leads to data entry error, unhappy staff, and additional stress to the administrative team because we need the data quality to keep our funding. Additionally, the defects limit us to run reports of the data which creates a whole other set of problems.
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September 19, 2017

Apricot by Social Solutions Review: "Apricot - Customizable, yet owned by a large company"

Score 7 out of 10
Vetted Review
Verified User
Review Source
Apricot is used for data collection, organization, storage and reporting. I customize it for our program. Apricot allows us to enter and update student information on one website. We use Apricot to track student progress for the duration of their time in our program. This data will inform our work during the year and help us assess the program’s impact on student success in college. Our peer mentors at four college campuses use the program to collect data. Their supervisors and other program staff review the data in reports.
  • Apricot allows us to spin up reports immediately, to quickly test out theories or questions about the data.
  • Apricot is customizable, so feedback can be incorporated by on-site staff very quickly.
  • It is available on any web browser on any device. This ensures access for our many different users.
  • Apricot isn't always nimble. There are times when it is not working correctly or there is a potential enhancement that would improve it, but it will take a long time for Apricot to implement it.
  • The account managers have turned over many times. They and finance department staff are often not responsive.
  • There are no mobile apps and no timeline for these. These would be very helpful for our users.
Apricot is great if there a dedicated staff member to customize it continually. It is also useful for the collection of many data points. It may not be well suited for data collection by on-the-go users. The plugin for attendance and other types of date-centric data collection is cumbersome.
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September 13, 2017

Apricot by Social Solutions Review: "Apricot in a school system"

Score 8 out of 10
Vetted Review
Verified User
Review Source
Apricot is used by the Family Services Department within a large school district. Its primary function is as a database for tracking case mgmt. with families/students. In this function it also allows us access to review specific employees' compliance with specific expectations. It also allows us to track long term services to families/students. We additionally use it as a database to track longitudinal information of students who meet the definition of homeless. We track data and run reports to assist with grant management.
  • The reports allow us to provide an overall "picture" of students experiencing homelessness in our district. It allows us to track data long term. The reports make gathering data for grant writing/review easier.
  • Reports also allow us to see overall picture of services provided to a particular student/family. They also allow us to run reports that show us overall services provided by particular staff.
  • I like the ability to change forms and reports to better tailor to specific needs.
  • There are limitations in the Form set up. We previously used FileMaker as the database for tracking homeless students. There are areas where FileMaker was much more user friendly for entering data and to see data on specific students much easier - a lot less going in and out of Tier 2 Forms. That being said - FileMaker reports were more limited - so it's been a trade off.
  • Setting up Reports can often be confusing - having to go into the Admin section to change Filters that you appear to change in the user view yet won't "take" without going in to Admin section (sorry - difficult to explain in writing).
  • The interface or lack of between multiple Tier 2 forms - especially when it comes to running reports.
Apricot has been well suited as a database to input case management notes, it seems to work very well. It is a good format to allow an overall picture of services to students/families. It allows for different forms to be added to allow for all case management tools and notes to be in the same "file" for a client. The reports have made it much easier to track output and I appreciate the ability to have reports in chart formats. For just specific, direct data entry - Apricot is more challenging and often complicated. As a robust case management system it seems to work well.
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October 03, 2017

Apricot by Social Solutions Review: "Apricot: Funding Management System for all"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Apricot as a funding management system. We also utilize the system for reporting.
  • Good chat support service staff
  • The ability to create your own forms.
  • Reporting
  • There are tiny glitches in the system that need to be fixed before new releases.
  • Users should be able to make copies of Tier 1 and Tier 2 forms.
Apricot is good to utilize if you want the ability to create your own forms. You need to be very detail oriented when using the system.
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September 29, 2017

Apricot by Social Solutions Review: "great online data base"

Score 6 out of 10
Vetted Review
Verified User
Review Source
We are a non-profit organization and we use Apricot for our data to make reports and keep track of services for our clients.
  • Keeps track of duplicates
  • Has information on each client
  • Detailed reports
  • Individual information to include DOB next to the name of the client with the age
I like how you can have each individual with their own services.
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September 13, 2017

Apricot by Social Solutions Review: "Apricot is great"

Score 8 out of 10
Vetted Review
Verified User
Review Source
The entire organization uses Apricot for all aspect of business - client data, staff data, donor data.
  • It is a great place to be able to link data to reporting for funders.
  • It is a fluid database that allows us to manipulate, add or change forms as best practices change.
  • Apricot updates its systems regularly; we often run into issues after an update of data lag .
It is well suited for data management for getting funding. Sometimes it is cumbersome when trying to get clients' immediate reports.
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September 12, 2017

Apricot by Social Solutions Review: "Apricot - Great but can be Greater"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use this software for our grant process, and biannual reports from partner agencies. It is used by the Community Engagement & Mobilization Department and we provide special access to applications for submitting grants and volunteers for reviewing them. Apricot helps us keeps documents organized and not have to use as many paper files.
  • They system is easy to use. It is also easy to build reports, create documents and edit them.
  • The tech support does a great job. They usually have a 24 hour response and are very accurate and easy to work with.
  • I like how you have different levels of security and you can have different views for different levels of user access. For example our application evaluations that are completed for volunteers can not be viewed by the applicants.
  • The one thing that I could like to see is in the drop down user badge for administrator use. We provide both applicants and volunteer access. They all appear in one list and there is not a way to have them organized. I would like to be able to have these organized so I don't have to scroll through all of the users to find the one that I am looking for.
  • I would also like to have access to reset another administrators password. We have add two occasions where users have forgotten there passwords and we would need to contact tech support to reset.
  • It would also be helpful to only be able to pull out certain information out of the reports instead of it pulling all of the data that has been entered.
Personally, I like the software a lot better than the CTK software that we had before. I feel more comfortable with the security of it. I believe the software does well for the application process. I do wish there were more organization options such as housing old documents in a folder, or a drop and drag option if someone puts a document in the incorrect place.
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About Apricot by Social Solutions

Apricot by Social Solutions is a cloud-based solution for nonprofits of all sizes. The vendor says it brings strong, reliable data to the forefront in order to bolster a nonprofit organization’s impact. Additionally, the vendor says organizations that use Apricot save time and resources because they have a powerful tool that makes managing data more efficient than ever. As a result, they increase their time spent delivering mission.

Apricot is responsive and offers configurable forms and fields so organizations can customize their Apricot experience to their clients and mission. It allows nonprofit organizations to track what matters and follow clients throughout their entire lifecycle in a single, unduplicated record.

With Apricot, nonprofits can ensure data integrity through functionality that tracks whether the data in the system is complete, entered correctly, and unduplicated. With simple drag-and-drop functionality and outcomes management capabilities, Apricot helps nonprofit organizations transform more lives for the better.

Apricot users get real-time access to their data to facilitate collaboration and quick insights into program performance. Those insights can then be shared by creating streamlined reports within the system to present to organization stakeholders, board members, and funders. The vendor’s value proposition is that Apricot is a comprehensive solution that meets a nonprofit’s needs because it was made with them in mind!

Apricot by Social Solutions Features

Has featureClient, Service, and Activity Tracking
Has featureOutcomes Measurement and Management
Has featureEasy-to-Use Reporting
Has featureSecure and Compliant Platform
Has featureVolunteer Management
Has featureDrag and Drop Form Design

Apricot by Social Solutions Screenshots

Apricot by Social Solutions Downloadables

Apricot by Social Solutions Competitors

Homegrown Systems, Client Track, Salesforce

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Required
EditionPricing DetailsTerms
Apricot Essentials$0
Apricot$0

Pricing for Apricot is driven by individual usage and needs of your nonprofit. Your organization isn't one-size fits all, so neither is our pricing.

Apricot by Social Solutions Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar

Apricot by Social Solutions Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:United States of America, Australia, United Kingdom
Supported Languages: English