A Spontaneous tool that is marvelous in the management of customer relationships.
Aptean CRM is being utilized in our company most specifically in our sales department. It is so good not just in managing and …
Aptean CRM
Aptean CRM
Aptean CRM
Overview
What is Aptean CRM?
CDC Software (CDC) and Consona Corporation (Consona), both enterprise application software (EAS) providers of on-premise and cloud technologies to form Aptean in 2012. Onyx supports more than 1,700 mid-market and enterprise customers in approximately 50 countries. While Onyx is largely...
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Pricing
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What is Aptean CRM?
CDC Software (CDC) and Consona Corporation (Consona), both enterprise application software (EAS) providers of on-premise and cloud technologies to form Aptean in 2012. Onyx supports more than 1,700 mid-market and enterprise customers in approximately 50 countries. While Onyx is largely known for…
Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
- About
- Tech Details
What is Aptean CRM?
CDC Software (CDC) and Consona Corporation (Consona), both enterprise application software (EAS) providers of on-premise and cloud technologies to form Aptean in 2012.
Onyx supports more than 1,700 mid-market and enterprise customers in approximately 50 countries. While Onyx is largely known for its on-premise horizontal customer relationship management software suite, it also provides industry specific versions for the healthcare, financial services, professional services, contact center, high-technology and government vertical markets.
Aptean CRM Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
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Reviews and Ratings
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Aptean CRM is being utilized in our company most specifically in our sales department. It is so good not just in managing and strengthening our relations with our customers but also enabled us in doing keen analysis of any encountered problems as well as by drawing conclusions from the analysis of the data about the business opportunities.
- Despite having a diverse form of features its audacity is worth appreciating.
- Its integration works amazingly well and with almost all of the ERP solution tools.
- Its reports are highly elaborative and have all the nitty-gritty details.
- I was expecting some more flexibility in it.
- Its customer support is highly non-vigilant and should learn how to work responsibly.
92.22222222222221%
9.2
96.66666666666666%
9.7
95%
9.5
90%
9.0
90%
9.0
90%
9.0
85%
8.5
95%
9.5
95%
9.5
90%
9.0
- This is its other major feature that I consider as its strength as Salesforce automation helps in saving time.
- I am highly invigorated by the working capacity and the way it manages customer relations.
- It lacks Mobile access and any kind of web portal and it is a major drawback.
My expectations with Salesforce.com were quite high but it was a useless tool as it didn’t concede the nature of our work and had not had enough features to make our work manageable and we have witnessed no change in our customer relationship management but on the other side if I look at Aptean then it is far beyond words in its working capabilities.
June 26, 2018
Aptean IntuitiveCRM is a powerful basic CRM package included in the price of IntuitiveERP
CRM is being used by two different segments of the organization. By Sales and Inside Sales and support to track new business opportunities for new and existing customers. By Customer Service and Quality to track customer incidents and problems. Management is using analytical data from what is entered to cull how new business opportunities are faring as well as analyze problems.
- Simple: it isn't too convoluted with too many features
- Flexible: user-defined fields are able to be added to every segment of both opportunities and incidents
- Dynamic: Integrates with the existing ERP system to pass customer and vendor data back and forth
- There is currently no web portal or mobile front for this CRM package
- The simplicity sometimes can be a hindrance to deeper data dives.
- The tracking of contacts if a bit complicated as far as database design goes, making cross-platform integration more difficult.
44.44444444444444%
4.4
65%
6.5
55%
5.5
26.666666666666664%
2.7
53.33333333333333%
5.3
65%
6.5
90%
9.0
N/A
N/A
N/A
N/A
N/A
N/A
- Improved interaction with customers for incident management.
- Greatly improved opportunity management.
- Lead management for marketing is improved and centralized.
IntuitiveERP included this CRM package with our license, so there was no extra cost to implement it. Salesforce is expensive so we felt that we could use this package to justify our need for CRM by implementing this package, and if it was improving our sales we could say that a larger package would give the ROI we expect.