Name: Arkadin Anywhere
Author: Arkadin

Help Desk

Web and Video Conferencing

Customer Support

Flowchart

Text Editors

Version Control

Development

School Management

Education

Business Intelligence (BI)

Calibration Management

Collaboration

Enterprise Search

Meeting Management

Enterprise

Accounting

Accounting and Tax Services

Anti-Money Laundering (AML)

Cryptocurrency Wallets

Financial Research

Financial Risk Management

Hedge Fund

Tax Compliance

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

Employer of Record (EOR)

HR Management

International Payroll

On-Demand Payment

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Business Process Automation

Cloud Data Warehouse

Cloud Storage

Complex Event Processing

Component Content Management

Data Governance

Density-Optimized Servers

Fraud Detection

Hosted Virtual Desktop

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Metadata Management

Network Performance Monitoring

Network Traffic Analysis (NTA)

Product Implementation Services

Test Management

User Activity Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Loyalty Program

Email Marketing

Location Intelligence

Marketing Automation

Referral Marketing

Search Marketing Intelligence

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Sales

Data Loss Prevention

Data-Centric Audit Protection (DCAP)

Operational Technology (OT) Security

Security Information and Event Management (SIEM)

Security

Awards Management

Car Rental

Construction Accounting

Legal Research

Retail Execution

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Priority Matrix

Appfluence

eMeetingsOnline

ReportsNow

Crowdtap

FastPIPE

FastEST, Inc.

AspenOne Supply Chain Management

Aspen Technology

Azurepath

Azurepath, LLC.

Document Locator

ColumbiaSoft

Screenful

Screenful Oy

Aras PLM

Aras Corporation

Arkadin Anywhere is a digital collaboration and customer experience (CX) solution provided by Arkadin, a NTT Limited company. According to the vendor, this solution is designed to empower organizations of all sizes, including small, medium, and large enterprises. It aims to enable remote work, enhance employee experience (EX), and optimize customer experience (CX) through effective and secure communication and collaboration. This product is targeted at various professions and industries, such as Information Technology, Customer Service and Support, Sales and Marketing, Human Resources, and Financial Services.

## Key Features

According to the vendor, the key features of Arkadin Anywhere are as follows:

**Hybrid Workplace Collaboration**: According to the vendor, this feature enables remote work and collaboration by providing employees with the ability to work effectively and securely from anywhere. It facilitates real-time communication and collaboration through various channels, including voice, video, chat, and web conferencing. Additionally, it fosters teamwork and productivity by offering features such as screen sharing, file sharing, and virtual meeting rooms.

**Digital Customer Experience (CX)**: According to the vendor, this feature aims to optimize customer experience by delivering value at every touchpoint through personalized and hyperautomated experiences. It enables an omnichannel experience for customers, allowing them to interact with agents through their preferred communication channels, such as voice, web chat, email, and digital channels. Moreover, it improves customer engagement and satisfaction by providing efficient and effective customer support and service. It also enhances customer interactions through features like call routing, call recording, and customer feedback management.

**Employee Experience (EX)**: According to the vendor, this feature focuses on transforming employee experience by empowering employees to work effectively and securely at any time and from anywhere. It streamlines operational efficiencies and accelerates digital workplace transformation through managed services tailored to meet unique business needs. Furthermore, it enhances user experience by integrating remote workers and enabling seamless collaboration across distributed teams. It also aims to increase operational efficiencies by managing change, delivering strategic projects, and ensuring high availability and performance.

**Collaboration Tools and Services**: According to the vendor, Arkadin Anywhere offers a comprehensive suite of collaboration tools and services, including unified communications as a service (UCaaS), video conferencing, web conferencing, and team collaboration platforms. It provides lifecycle support across collaboration and communication workloads, from offloading tasks to full estate management. The vendor claims that it delivers enhanced user experiences by integrating remote workers and accelerating teamwork. Additionally, it ensures high-quality governance through SLA-driven resolution, leading delivery processes, and information security management.

**Operator Connect by NTT**: According to the vendor, this feature enables user numbers and call plans in Microsoft Teams with carrier-grade telephony and support services. It provides seamless integration between Microsoft Teams and telephony services, allowing users to make and receive calls within the Teams environment. The vendor states that it offers carrier-grade telephony services with reliable call quality and robust support. Moreover, it simplifies telephony management and reduces costs by leveraging existing Microsoft Teams licenses.

Reliable Connectivity: Many reviewers have praised Arkadin for its reliable connectivity during audio conferencing. They have found that the software consistently provides a stable connection, allowing for smooth and uninterrupted communication.

User-Friendly Interface: Users appreciate the convenience and sophistication of Arkadin's user interface. They mention that even those who are not technologically inclined find it easy to use. This makes it accessible to a wide range of users in the workplace.

Good Value for Features: Several reviewers have stated that Arkadin offers good value for the features and functionality it provides. They find the price point hard to beat, making it an affordable choice for businesses.

Unreliable conference service: Some users have experienced unexpected changes in dial-in numbers and dropped calls, leading to frustration and disruptions during important meetings. 

Poor customer support: Multiple reviewers have expressed dissatisfaction with Arkadin's customer support, finding it difficult to get issues resolved in a timely manner. This lack of effective support has exacerbated the frustrations caused by technical difficulties.

Lack of user-friendly features: The software has been criticized for its complex setup for screen sharing and bandwidth issues, making it challenging for end users. Additionally, the absence of key features and an unfriendly mobile app have further hindered the overall user experience.

Users of Arkadin Anywhere have found the software to be particularly useful for audio conferencing when that is the sole requirement. With its reliable audio capabilities, users have been able to conduct seamless conference calls, ensuring clear communication across all participants. Furthermore, multiple conferencing system users have been pleasantly surprised by the extensive flexibility and personalization options offered by Arkadin Anywhere. The software allows users to tailor their conferencing experience according to their needs, providing a level of customization that enhances productivity and collaboration.

The introduction of Arkadin Anywhere as a new corporate conferencing platform has alleviated worries about features and functionality. Users have expressed relief in finding a comprehensive solution that encompasses all their conferencing needs in one platform. Whether it's audio, video, or web conferencing, users have felt confident in relying on Arkadin Anywhere to deliver the necessary features and capabilities for successful meetings.

One standout feature that has impressed users is the ability to view all participants during a conference call and identify the source of static or noise on a specific line. This functionality has proven valuable in troubleshooting and resolving connectivity issues during important meetings. By being able to pinpoint the source of any audio disruption, users can quickly address technical challenges and ensure smooth communication throughout the call.

Additionally, Arkadin Anywhere offers advanced features such as screen sharing and document collaboration, allowing users to present and collaborate effectively during virtual meetings. These capabilities have proved particularly useful for remote teams who rely heavily on online collaboration tools to work together seamlessly across different locations.

Overall, the user experiences with Arkadin Anywhere highlight its suitability for audio conferencing, its flexibility and personalization options, its comprehensive features, and its ability to troubleshoot and resolve connectivity issues. Whether it's for small team meetings or large-scale conferences, Arkadin Anywhere offers a reliable and feature-rich platform for seamless communication and collaboration.

Free

Professional

Drum Web Meeting

Basic

Bolste

Arkadin Anywhere

Collaboration platforms applications are software tools that adds broad social networking capabilities to work processes. Collaboration tools differ from community platforms in that they are focused on making internal teams more productive by enabling document sharing, workflow, social collaboration, etc.

Arkadin

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

Task Management

This includes the ability to plan, track, collaborate and report on tasks.

Gantt Charts

Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.

Scheduling

Scheduling capabilities allow users to set schedules on tasks, and create timelines and milestones.

Workflow Automation

Workflow automation is the ability to route work requests along an approval process automatically.

Mobile Access

Mobile access is the ability to access the software from a smartphone or tablet.

File tracking

Tracks the location of a file, as well as who has opened or changed it and when.

Tagging

Users can organize related materials such as files, discussions, and tasks by attaching metadata tags.

Search

Users can search for related materials across files, discussions threads, schedules, etc. using project keywords or tags.

Integrates with other Project Management Tools

Collaboration tool integrates with other project management software

Visual planning tools

Includes visual tools such as pinboards, mind-maps, or charts for collaborative brainstorming and/or workflow planning.

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

Chat

Instant messaging tool allows users to communicate with select other users in real-time threads.

Status updates and activity feed

Users can view and post to a running record of current activities and statuses, akin to major social media platforms.

Notifications

Users can follow other users and/or join specific projects, electing to receive notifications when there are changes and updates.

Comments and feedback

Users can respond to activities and projects by posting comments to the item. This may also include the capability to “like” or vote on items.

Discussions

Users can join groups or message boards for forum-style collaboration.

User directory and online status

Users can see a catalog of the other users in their network, including whether those collaborators are online.

Sharing and privacy

Users can share links and documents with their networks via chat, status updates, or discussions, but sharing of sensitive material and/or sharing outside the network is appropriately restricted.

Surveys

Users can create and participate in surveys to get input from other collaborators.

Internal knowledgebase

Users can author or access “How-to” help and reference tips about internal processes.

Integrates with Skype

Integrates with Skype for video conferencing.

Integrates with GoToMeeting

Integrates with GoToMeeting for web conferencing.

Integrates with Gmail and Google Hangouts

Integrates with Gmail and Google Hangouts.

Integrates with Outlook

Integrates with Microsoft Outlook to tie in email threads.

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

Versioning

Users can access the most up-to-date version of a document, track changes, and revert to older versions if needed.

Document files

Supports document file types, such as .doc, .docx, PDF, and plain text among others.

Image files

Supports image file types, such as .png and .jpeg

Video files

Audio files

Supports audio file types, such as .mp3, .mp4, and .wav

Document collaboration

Users can edit files and attach comments to files.

Shared folders

Users can create shared folders and invite other users or groups to collaborate by accessing or uploading files.

Access control

Users can control access to (shared) files, including different levels of access such as view-only or permission to edit.

Advanced security features

Includes advanced security features such as file encryption or remote data wipe.

Integrates with Google Drive

Integrates with Google's cloud storage platform, Google Drive.

Integrates with SharePoint

Device sync

Device syncing that updates files connected to the cloud, keeping all files up to date regardless of where they are edited or viewed.

Web interface

A web interface, so that users can access files without installing anything.

File change notifications

Users receive notifications when files are changed by others.

Simultaneous editing

Multiple users (with editing access) can edit a file simultaneously.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

Arkadin Anywhere

Overview

What is Arkadin Anywhere?