Articulate Storyline Reviews

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192 Ratings
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Score 8.5 out of 100

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Reviews (1-12 of 12)

Matt LeMaire, B.A., M.A. | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support

8
There are elements of the customer support model that work well, insofar as the discussion forum serves as a knowledge base of sorts so you can hopefully achieve a quick resolution to any issues you are experiencing. However, waiting to get a response to an issue that is not already covered in the database can be frustrating when you'd sometimes prefer a more immediate "Chat Now" like option like some other companies have. Overall, though, the support functions well and can deal with your issues effectively when given the opportunity.
Read Matt LeMaire, B.A., M.A.'s full review
Michael Whatley | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support

9
Articulate in general has always been supportive of its products. Their online group, eLearning Heroes, provides users a place to learn from one another as well as have SMEs answer complicated questions and provide on-point technical support. They listen to their customers and incorporate various ideas into their platform. They also offer some top customers access to a beta program where they are able to test, try, and provide feedback to Articulate before a new version or product is launched. This level of commitment to customer satisfaction is very refreshing to see.
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Rebecca Mogollón | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support

10
They are support-superstars and the software they use for support is excellent too (I don't know what it is). The model they use for support should be followed by all companies. It is a conversation/discussion forum model that shows everyone's questions in a knowledge base capacity so you can get the help you need in a speedy way.
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Richard Watson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support

10
I've engaged with their support three times since I've owned the product. Each time, I was treated very professionally and the issues were addressed quickly. Even in situations where the problem was not due to their software, their engineers were able to assist and get the project back on track.
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Diane D'Amico | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support

2
I hardly ever get a response that solves my problem. As a matter of fact, I submitted a support call almost 2 months ago about a problem I was experiencing with Articulate Online (for which we pay a handsome amount every year) and, for the first month I had to keep following up and was told it was being sent to quality assurance to investigate. Well, I still have not received a response to my issue. In my mind, this is a huge fail on the part of Articulate and I am always disappointed with the lack of support I receive.
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Guido Roessling | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support

10
The online community and the folks at Articulate are both incredibly helpful. Many possible questions do not even need to be asked, as the answers can already be found in the "E-Learning Heroes" community that supports the products and their users. This includes lots of examples, free content, and "show me how X is done" tutorials.
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Louisa Fricker | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Support

9
The Articulate user community (including staff and users) is amazing. There are so many people willing to help each other and offer advice. You can tell people are passionate about this software and supporting new users who are struggling. When you're a new user, it really helps to know you're not alone if you get stuck.
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Refugio &quot;Gio&quot; Jones | M.A. | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support

8
Articulate depends on both staff and individual users to support their products through their "ELearning Heroes" website. The site provides for a useful means by which customers can rise to the level of expert in solving problems or "Hero". Because requests for help are posted in either a support or user forum, you can expect to get answers quickly to problems. Sometimes the staff may be busy and so answers may take some time.
Read Refugio "Gio" Jones | M.A.'s full review
Teg Griffiths | TrustRadius Reviewer
September 30, 2015

Why I like Storyline 2

Score 10 out of 10
Vetted Review
Verified User
Review Source

Support

7
Articulate themselves can be flaky at times with their direct support and seem to be choosy as to what they respond to. However, there is a terrific community around the product, second to none that will provide you with 95% of your support needs.
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Michael Jones | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support

10
The Articulate staff and user community converge into the invaluable resource known as the eLearning Heroes Community. You can go there for anything ranging from tech help, inspiration, and though provoking discussion. They don't just support you using the software, they support you in your career as an Instructional Designer or eLearning Developer, and no one else offers that on the same level as Articulate.
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Feature Scorecard Summary

Course authoring (21)
8.6
Course catalog or library (11)
8.2
Player/Portal (20)
8.3
Learning content (16)
8.2
Mobile friendly (21)
7.5
Progress tracking & certifications (17)
8.0
Assignments (10)
8.0
Compliance management (12)
8.4
Learning administration (10)
7.8
Learning reporting & analytics (14)
7.6
Social learning (8)
8.5

About Articulate Storyline

Articulate Storyline 2 is designed to make it easy to create any interactive e-learning a user can imagine. The vendor’s value proposition is that it’s simple enough for beginners yet powerful enough for experts.

Articulate Storyline 2 is sold as a perpetual license. The latest version of Storyline is continuously updated with new features. The vendor offers a free 30-day trial.

Articulate Storyline Features

Has featureGet started building courses right away, without any training. Storyline is so intuitive to use, even beginners ramp up quickly.
Has featureCreate engaging interactivity, easily. If you can imagine an interaction, you can easily build it with Storyline. Let learners click, hover over, or drag any object to trigger any action. Build engaging interactions in minutes with buttons, sliders, markers, and hotspots. And create dynamic, personalized interactivity with intuitive variables—no programming required.
Has featureBuild immersive, engaging learner experiences with video and simulations. Record screen activity, add screencasts from Articulate Replay, and import any type of video. To create software simulations simply record your screen once, then edit whenever and however you want.
Has featureAssess learners any way you want. Turn objects on your slide into a decision-making activity–or use 25 different question types to create quizzes quickly. You can test throughout your course to get a clear view of performance, and combine results from multiple quizzes for a final score.
Has featureMake it easy for every learner to access your content. Storyline supports right-to-left languages and double-byte character sets and includes Section 508 and WCAG support.
Has featureReach learners on virtually any device with HTML5 and Flash publishing options (Storyline 2) and a fully responsive player (Storyline 360 only).
Has featurePublish for learning management systems with Tin Can API 1.0, SCORM, and AICC support.

Articulate Storyline Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Articulate Storyline Support Options

 Free VersionPaid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Live Chat

Articulate Storyline Technical Details

Deployment Types:On-premise
Operating Systems: Windows
Mobile Application:Apple iOS, Android