Skip to main content
TrustRadius
Arts People

Arts People

Overview

What is Arts People?

Since 2006 Arts People has provided software designed exclusively for performing arts, with ticketing, fundraising, marketing, reporting and database CRM tools built in, our affordable pricing options help to ensure that the arts continue to thrive. Serving over 900 arts…

Read more
Recent Reviews

TrustRadius Insights

Arts People is a ticketing and donor management software that has proven to meet the needs of small arts non-profits. Users have praised …
Continue reading
Read all reviews
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Arts People?

Since 2006 Arts People has provided software designed exclusively for performing arts, with ticketing, fundraising, marketing, reporting and database CRM tools built in, our affordable pricing options help to ensure that the arts continue to thrive. Serving over 900 arts organizations…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

9 people also want pricing

Alternatives Pricing

What is Bizzabo?

Bizzabo’s event management platform powers immersive in-person, virtual, and hybrid experiences for brands. The Bizzabo Event Experience OS is an open platform for Event Experience Leaders to manage events, engage audiences, and activate communities. Bizzabo was founded in 2011 and is headquartered…

What is Zoom Events & Webinars?

Zoom Events and Webinars are part of Zoom’s event solutions that uses existing Zoom products to produce interactive and engaging virtual experiences. It combines Zoom Meetings, Chat, and Video Webinars in one solution that enables event organizers to produce ticketed, live events for internal or…

Return to navigation

Product Details

What is Arts People?

Since 2006 Arts People has provided software designed exclusively for performing arts, with ticketing, fundraising, marketing, reporting and database CRM tools built in, our affordable pricing options help to ensure that the arts continue to thrive.


Serving over 900 arts organizations across the USA and Canada, from theaters and symphonies, to dance, opera and more, each organization inspires us. Our world-class support staff takes the one-on-one time get to know our clients and what makes their operation work, as well as the challenges and needs they are facing. We then design our product to support their plans and goals.

Arts People is a Neon One brand, since March 2020.

Arts People Features

  • Supported: Online and Box Office ticketing
  • Supported: Fundraising and Membership functionality
  • Supported: Database / CRM tools
  • Supported: Targeted Marketing capabilities
  • Supported: Comprehensive Reporting tools
  • Supported: Class registration and enrollment system
  • Supported: World class customer service

Arts People Integrations

Arts People Competitors

Arts People Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUSA, Canada
Supported LanguagesEnglish

Arts People Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)0%
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(4)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Arts People is a ticketing and donor management software that has proven to meet the needs of small arts non-profits. Users have praised its intuitive and user-friendly interface, making it easy to set up a ticket system in just a few days. The customer service provided by the Arts People tech team has been highly regarded, with friendly and helpful staff available for ongoing support. One of the key advantages of Arts People is its affordability, offering amazing functionality at lower costs compared to other ticketing companies. This makes it a suitable choice for small venues looking for a basic to moderate program for their ticketing needs.

Users appreciate the range of options and features provided by Arts People, such as tracking membership and sales, as well as offering options that other box office solutions cannot provide. However, some users have noted limitations in reporting, enrollment, invoicing, and separating categories. While the software has been described as comprehensive and sophisticated for real-time online ticket and subscription sales, there have been instances where responses from the customer service team did not fully address user queries. Nevertheless, Arts People has impressed users with its simplicity of implementation, quick response times, robust report system, and flexibility in purchasing tickets online. Overall, Ticket Turtle is highly recommended by users for its ease of use, valuable features like PayPal integration and Constant Contact integration for marketing purposes, as well as its fantastic support staff who are always ready to assist users in achieving success with the software.

Flexible and Collaborative Ticketing System: Reviewers found that the ticketing system provided great flexibility, allowing them to make collaborative decisions and efficiently provide good customer service to their patrons. Some users also appreciated the different levels of access which prevented unauthorized changes while checking in patrons.

Easy-to-Use and Navigable Interface: Many reviewers praised the software for its navigability and user-friendly interface. They mentioned that it was easy to add shows, customize fonts and colors, upload photos, and navigate through the box office portion of the software. This feature was particularly beneficial for senior staff members.

Comprehensive Reports and Excellent Customer Service: Several users highlighted the usefulness of patron and show income reports in tracking purposes. They also appreciated the ability to convert ticket purchases to gifts or refunds. The availability of various patron/campaign/donor categories allowed them to track different nuances of progress on admission and contribution fronts. Additionally, reviewers expressed high satisfaction with prompt, friendly, professional, and helpful customer service provided by Arts People support team.

Seat selection difficulties: Many users have experienced challenges when using mobile devices to select seats, particularly for seniors. This has resulted in the inconvenience of having to request refunds for erroneous seat selections.

Rude and unhelpful customer support: Some users have reported encountering rude and unhelpful customer support representatives who took months to address their concerns and provide assistance. This lack of helpfulness and delayed response time has caused frustration among users.

Inept invoicing practices: The software's invoicing practices have been criticized by users for being confusing and leading to misleading numbers in reports, causing frustration and potential financial discrepancies. Users have expressed difficulty in accurately tracking expenses due to these inept invoicing practices.

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Redtwist Theatre in Chicago uses Arts People for all its ticketing and donations. We sell show tickets online and at the box office, season packages, gift certificates and use it for a customer database. It puts all our needs into one, reasonably-priced package. We have complete control over last minute changes and special offer codes. It is completely integrated with Constant Contact for up-to-date marketing. Unlike other ticket management systems, friendly, knowledgable, personal tech support is available whenever we need it, by email or phone. Their staff will walk you through any issues or questions and will set aside training for box office personnel upon request. They send out weekly updates (improvements) which is awesome, and they have even developed a new feature for us by request, which became a system-wide feature.
  • Their customer service is unsurpassed. Sometimes several folks will be working on different aspects of a complicated request, to address all the details. Once things are exactly the way I want it, as in season subscription package sales, a representative checks in to make sure we're satisfied. Only then is the ticket closed.
  • They have a very comprehensive, full featured ticketing system for all types of events and venues. Their dynamic door list is our favorite feature--no static printed door lists for us. That helps us greet each patron with up-to-date information and check them off the list. While my box officers are doing that, I can be at a remote location and see in real time who has arrived. We can make collaborative decisions about, for instance, holding the curtain for a critics arrival or adding a chair for an unexpected guest of a ticket-holder. We can keep a couple of tickets on hold for box officer discretion to address those unforeseen ticket window requests. Great flexibility which allows us to be efficient while giving good customer service to our patrons.
  • Even though the system is full-featured, it is not beyond the skills of those who considers themselves non-technical. Two sessions of training will get a box officer up-and-running. Because there are different levels of access, we don't have to worry about someone changing essential programming while they are checking in patrons.
  • They made their ticket landing page look like our website, so people don't even realize that they have been taken somewhere else. Plus, the patron can easily navigate back to our actual site, seamlessly.
  • Anything I've asked for, I've gotten so I don't see any need for improvement at the moment.
Arts People is one of the best business decisions our theatre has ever made. It relieves staff of some of the tedious, time-consuming tasks while increasing the ease of selling tickets and subscriptions. That's our goal--to sell tickets easily, in a user-friendly manner at a reasonable cost. That's what Arts People allows us to do. It works for tiny venues (to greet each guest personally) as well as huge venues (ticket scanning solution).

It is less appropriate for a one-time event. An Arts People user should have an ongoing series of events to take advantage of all the features (it even has a membership feature) and the time for training.
  • Positive - Our online vs phone call or in-person sales have increased steadily over the past 4 years since using Arts People. Less labor for us, more sales.
  • Positive - People are buying their tickets earlier than they used to - to reserve a coveted seat in a possible sold-out performance. That makes planning our marketing easier--whether to offer HotTix or special coded offers for shows that have fewer sales.
  • Negative - Some older folks still have problems with redeeming their subscription tickets for individual tickets without our personal assistance. We've been trying to pinpoint what that is--and Arts People helped us make a few adjustments. Sometimes people don't like to log in. That's one of the challenges of an integrated system. If the patron's profile changes in a way that impacts their subscription links, we need to step in. However, the overall time it has saved us in managing subscriptions is immeasurable.
  • Eventbrite is better for single, one-time events but isn't as full-featured as Arts People.
  • Brown Paper Tickets is clunky to use and harder to change globally when an event changes or adds shows.
  • Vendini--never used it because when I researched 10 different ticketing companies, they were the least helpful. They didn't listen to our needs, and instead told us what we should have. They were much more expensive than Arts People as well.
  • Constant Contact is truly great as a marketing tool. But their events feature was awkward and the payment method was Paypal. However, since it's integrated with Arts People, we can use Arts People for sales and Constant Contact for marketing.
Return to navigation