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Ascentis (discontinued)

Ascentis (discontinued)

Overview

What is Ascentis (discontinued)?

Ascentis HR uses web-based management programs to help automate complex HR processes. Ascentis’ other services included customizable payroll, time and attendance and recruiting modules. Ascentis was acquired by UKG in March of 2022, and will be discontinued.

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Recent Reviews

The Good and the Bad!

7 out of 10
September 23, 2021
Incentivized
We use Ascentis HR for our "system of record", ESS, open enrollment, etc. We are just starting to learn and use Performance Management, …
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Technical System View

7 out of 10
February 07, 2021
Incentivized
[Ascentis] allowed us to transition from paper processes to electronic and streamline our work. It provided a platform for employees to …
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Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (151)
    8.6
    86%
  • Pre-built reports (142)
    7.5
    75%
  • Employment history (140)
    7.3
    73%
  • Report builder (144)
    7.0
    70%
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Pricing

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N/A
Unavailable

What is Ascentis (discontinued)?

Ascentis HR uses web-based management programs to help automate complex HR processes. Ascentis’ other services included customizable payroll, time and attendance and recruiting modules. Ascentis was acquired by UKG in March of 2022, and will be discontinued.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

Alternatives Pricing

N/A
Unavailable
What is ADP Workforce Now?

ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.

What is Rippling?

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. This enables users to manage and automate every part of the employee lifecycle in a single…

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7.1
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

7.8
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7.8
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

7
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

5.8
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

6.4
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

5.1
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.2
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

6
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

5.9
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

5.5
Avg 7.7
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Product Details

What is Ascentis (discontinued)?

Ascentis was an a-la carte full suite workforce management (WFM) technology platform and human capital solutions. Ascentis WFM provided time and attendance solutions that provided clients with scheduling, compliance, complex calculations, and time collection options. The HCM suite, included a fully a-la carte solution.

Ascentis was acquired by UKG in March of 2022. The service will be discontinued.

Ascentis (discontinued) Screenshots

Screenshot of Access all of your details including, paychecks, personal file, timeclock, etc via our mobile app.Screenshot of Punch-in and punch-out on the go.Screenshot of Centralized location for everything related to a user or admin.Screenshot of Every employee has access to their personal information in one location.Screenshot of Pre-built reporting along with Ad Hoc reporting gives you the ability to understand your business as a whole.Screenshot of Benefit enrollment made easy for your employees.Screenshot of Manage your employees schedule, PTO, accruals through our best of breed timekeeping system.

Ascentis (discontinued) Competitors

Ascentis (discontinued) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Ascentis HR uses web-based management programs to help automate complex HR processes. Ascentis’ other services included customizable payroll, time and attendance and recruiting modules. Ascentis was acquired by UKG in March of 2022, and will be discontinued.

UKG Pro, Paylocity, and Paycom are common alternatives for Ascentis (discontinued).

Reviewers rate Direct deposit files highest, with a score of 9.2.

The most common users of Ascentis (discontinued) are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(323)

Attribute Ratings

Reviews

(51-75 of 150)
Companies can't remove reviews or game the system. Here's why
August 06, 2020

Not impressed

Score 6 out of 10
Vetted Review
Verified User
Their support is inconsistent in product knowledge and assistance.
July 29, 2020

Ascentis is awesome

Score 10 out of 10
Vetted Review
Verified User
For the most part, the overall support we receive from Ascentis has been awesome. We have dedicated support people that we can contact with any issue we may experience. They are always helpful. If the request is for programming changes, they keep us informed as to the expected date of completion.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I specifically work with the ATS/Recruiting module, and there is still a lot of room for improvement in regards to support for the product. There are many things that I have had to figure out for myself because the consultants and help desk members are not recruiters and often don't understand my questions.
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Ascentis charges clients for creating custom reports. ADP does not. Ascentis literally charges for every initial and signature and form for their Recruiting module. When you call in for assistance, the answer is very often, "can't do it, it's hard-coded".
Gail Bettcher | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Available via email or phone -- usually always able to get connected to a specialist if the need is there. Always friendly and willing to listen to understand the problems.

I wish there was a way to link to Ascentis Communities right through ESS -- one login like the rest of the web-based functions are moving to. I find it a bit cumbersome to have to go to a different place to log in, etc. I also wish there was a listing of recommendations clients have made for development consideration that we could access and vote for...aybe that does exist but I haven't seen it. Sometimes you don't know what would make things easier, but once you see another client's request, you could apply more value to a suggestion.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Ascentis has made my job more effecient. You get what you put in there and if it's correct in the beginning you'll get accurate data. Consistency is what I live by.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
They are responsive and timely in support. As they integrate the support channels more, the support will improve. Right now I have to call different teams for HR or Payroll; as a user I see the whole thing as Ascentis - one product - but it doesn't seem like they do quite yet. The data flows back and forth between the two, so having to segment my questions on an 'invisible line' I can't alway see is hard to do.
May 07, 2019

Helpful Staff

Score 8 out of 10
Vetted Review
Verified User
Incentivized
When the need arises to speak to Ascentis personnel, the staff are professional & courteous. Most calls are corrected while on the phone. If it is something they need to research, the issue is typically handled within 4 hours.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
It takes too long for them to get back on questions. 1 example - I placed a call to Customer service about a possible Phishing attempt through Therap. It's a week later and I still have not heard back, even though in the phone message, I was specific in why I was calling. Given that we use Ascentis 24/7, I would expect a more robust support service.
March 27, 2019

Ascentis Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
I've only called them twice (for the same issue) and received mediocre help, although it was an odd issue. I ended up reimaging the laptop and Ascentis worked again. We were never able to figure out the root cause.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I usually get decent help when I call. Our representatives have bounced all over the place, so I honestly don't even know who our rep is at this point. I needed some help this past year on some ACA questions and the first person told me they would research and get back to me. It took her a week and all she said was it looked fine. I spoke to a different person and she was more helpful and got me an answer in a day. I've had ongoing problems in Timekeeper. My initial trainer was awesome. He could answer everything, design anything. Then, when the implementation period was over, I was cut off from him with no notice. I now have to call the helpline and everyone I've talked to is much less knowledgeable than him. I've gotten responses like, "I don't think that can be done," and it's something the original trainer had already programmed. Frustrating.
Frank Rizzi | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
As I've mentioned several times in this review, Ascentis has the best support I've experienced when it comes to payroll systems. They are very responsive and can typically get you answers in just a few hours at most. You don't have to call and wait on hold for 45 minutes before talking with someone that doesn't know anything about your company. You don't get transferred around and have to re-explain your issue to every new person you speak with. I can't say enough good things about Ascentis' support team.
Score 5 out of 10
Vetted Review
Verified User
If I was rating the support in general, I would give a 3; however, account manager A. Lisecki brings this rating up greatly. She doesn't hesitate to pitch in on any situation. She truly goes above and beyond expectations. I will also brag about the only customer representative who takes time to explain why you must make change x over y, J. Unckles. He is sometimes slow on responding, but very helpful, respectful and professional.
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