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Users have reported a significant increase in speed and productivity when using the Advanced List Management product. This software has …
Overview
What is Aspect Unified IP?
Aspect Software headquartered in Massachusetts offers Aspect Unified UP, a call center solution for enterprise contact centers. It supports an omnichannel customer experience across voice, email, chat, SMS, IM, and social channels.
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What is Aspect Unified IP?
Aspect Software headquartered in Massachusetts offers Aspect Unified UP, a call center solution for enterprise contact centers. It supports an omnichannel customer experience across voice, email, chat, SMS, IM, and social channels.
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What is Talkdesk?
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
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What is Aspect Unified IP?
Aspect Unified IP Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Users have reported a significant increase in speed and productivity when using the Advanced List Management product. This software has allowed them to efficiently manage their daily call delivery needs and other communication channels like email. With its ability to blend inbound and outbound calls, users have been able to enhance customer contact and streamline their operations.
One of the key benefits of this product is its capacity to leverage certain lines of businesses, leading to sustained productivity while reducing operating costs. Users have praised the robust reporting and consolidated call center data provided by the software. This feature has been instrumental in helping businesses make informed decisions and optimize their customer interactions.
The software's ability to house both inbound and outbound calls concurrently has also been highly valuable for users. It has enabled them to handle interactions with customers and business partners, such as order placement, query resolution, inquiries, leads, consulting, and complaints effectively. Additionally, the software has helped unify EPBAXs and transition to a digital telephony system with personalization capabilities.
Another notable use case of this product is its effectiveness in managing outbound campaigns. Users have found it easy to consolidate dialing lists and run campaigns efficiently, resulting in improved service levels and customer satisfaction. Furthermore, users have reported high availability and increased uptime with the software, further enhancing their overall user experience.
Overall, this product has proven to be a versatile solution for businesses looking to enhance their communication capabilities, improve productivity, and manage customer interactions effectively.
Lead Management and Dial out Inbound to skill based routing capabilities: Several users have praised the Lead Management and Dial out Inbound to skill based routing capabilities of the product, stating that it offers unmatched features in these areas. These functionalities allow users to effectively manage leads and route inbound calls based on specific skills, resulting in improved efficiency and customer satisfaction.
Aspect List Management capabilities: Users have found the Aspect List Management capabilities to be amazing and believe that such solutions are much needed in the industry. With this feature, users can easily manage their contact lists, ensuring accurate targeting and efficient campaign execution.
Reliability and extensive range of features: Many reviewers appreciate the reliability of the product as well as its extensive range of features, making it a highly valuable tool for running a contact center efficiently. The system provides a stable platform with various tools and functionalities that cater to different contact center needs, allowing businesses to streamline their operations effectively.
Cons:
- High Pricing: Some users have expressed that the product's pricing is on the higher side compared to industry peers, which may make it less attractive for potential customers looking for more cost-effective options.
- Training and Usability: Several reviewers mentioned that the training material could be improved and that using the system requires various training sessions. While they appreciate the training group in Brentwood, there is still a need for better resources to enhance user experience and ease of use.
- Outdated Interface: Users have pointed out that the interface of the software is old and unfriendly to view, despite its solid functionality. This outdated design can make it less intuitive for users, potentially impacting their overall satisfaction with the product.
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