Aspect Workforce Management Reviews

24 Ratings
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Score 7.3 out of 100

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Reviews (1-8 of 8)

Anonymous | TrustRadius Reviewer
November 06, 2018

Great product and easy to use!

Score 10 out of 10
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BambooHR is also easy to use and the user interface is friendly, but from my experience, it is better for smaller companies or companies that don't have a lot of clientele that they need to work around. The user interface of PARiM is more confusing as well and not as streamlined as Aspect's.
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Wendy Fowler | TrustRadius Reviewer
February 15, 2014

eWFM From the Eyes of a WFM Expert

Score 8 out of 10
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Alternatives Considered

IEX - The best solution on the market. It is expensive but offers the best features and functionality. Verint Impact 360 - Verint is comparable although I think eWFM has better forecasting. I also like that Verint offers real-time adherence information and employee skills are automatically updated making skills-based forecasting and scheduling less complex. Calabrio - Intuitive, easy to administer but still has a lot of growing up to do. Community by WFMSG - Great starter WFM system and is the most reasonable tool on the market today. Ideal for smaller centers of less than 300 and their support is amazing! Monet - Intuitive, cost effective but does not offers some of the bidding features.
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Jason Reaves | TrustRadius Reviewer
February 24, 2014

Aspect Workforce Management - Improving Contact Center Efficiency

Score 8 out of 10
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I have used NICE IEX Workforce Management in addition to Aspect Workforce Management, both tools are great at what they do. Aspect however builds its forecast model continuously, adding more information to the model everyday, where are with IEX, the model has to be built each and every time from used selections each week. IEX does not have a historical base model to reference, where Aspect does.
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FERENC CSATLÓS; MBA, PMP | TrustRadius Reviewer
February 22, 2014

The benefits and value of Aspect Workforce Management

Score 8 out of 10
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One of the primary reason why we selected Aspect eWFM solution was because of the scenario based modeling functionality. In other solutions (such as IEX, Blue Pumpin..etc) this functionality is not available. In our industry it was critical to be able to use scenario based modeling and quickly react the call volume spikes.
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About Aspect Workforce Management

Aspect Software headquartered in Massachusetts offers Aspect Workforce Management, a suite of software which combines call center workforce management with advanced analytics features like call recording, speech analytics, eLearning for training, data sharing for schedule optimization across call center or branch locations, and desktop analytics for monitoring and analyzing discrete actions like employee keystrokes and application usage.

The Basic, Advanced, and Enterprise tiers include increasingly advanced sets of analytics and workforce management capabilities.

Aspect Workforce Management Technical Details

Operating Systems: Unspecified
Mobile Application:No