Aspect Workforce Management Reviews

27 Ratings
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Score 8.2 out of 100

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February 22, 2014
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Implementation Rating

9
Implementation of the software was not difficult but it was tedious for us due to the fact that our processes had not kept up with the times and we had to make a large number of process changes along with setting up the software.
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What is Aspect Workforce Management?

Aspect Software headquartered in Massachusetts offers Aspect Workforce Management, a suite of software which combines call center workforce management with advanced analytics features like call recording, speech analytics, eLearning for training, data sharing for schedule optimization across call center or branch locations, and desktop analytics for monitoring and analyzing discrete actions like employee keystrokes and application usage.

The Basic, Advanced, and Enterprise tiers include increasingly advanced sets of analytics and workforce management capabilities.

Aspect Workforce Management Technical Details

Operating Systems: Unspecified
Mobile Application:No