Aspect Workforce Management

Aspect Workforce Management Reviews

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Reviews
(1-6 of 6)

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Rachel Honeywood | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
While I support other customers who utilize the software, the response from our customers is over-whelmingly positive. Many customers who have not had any type of workforce management software in the past use spreadsheets to schedule and forecast agents. This can be extremely complicated and a nightmare to control. The time saved by having a product that can quickly complete these functions for you is worth the investment. Also, we have several customers who had no way to track what their agents are doing and have found many problems in their call-center with the software. After rolling out a program where their adherence was tracked and actually 'mattered', they were able to see increased efficency from their agents.
Jason Reaves | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Aspect as a tool and as a company are both great. Working with the Aspect team, will make you feel like you are their most important and only customer. They admit when they are at fault and are willing to offer any assistance they can. We obtained many tools from Aspect as a respected and valued customer.
FERENC CSATLÓS; MBA, PMP | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
- Support staff is knowledge and react quickly to client needs
- The Aspect team is always looking to improve their products; collect voice of the customer information and incorporate it into their product development.

Aspect Workforce Management Scorecard Summary

What is Aspect Workforce Management?

Aspect Software headquartered in Massachusetts offers Aspect Workforce Management, a suite of software which combines call center workforce management with advanced analytics features like call recording, speech analytics, eLearning for training, data sharing for schedule optimization across call center or branch locations, and desktop analytics for monitoring and analyzing discrete actions like employee keystrokes and application usage.

The Basic, Advanced, and Enterprise tiers include increasingly advanced sets of analytics and workforce management capabilities.

Aspect Workforce Management Pricing

Aspect Workforce Management Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo