Overview
What is Emplifi Service Cloud?
Emplifi Service Cloud (formerly Astute Agent) is a customer service cloud, designed to help customers get fast answers and minimize repetitive tasks for agents. With Emplifi’s chatbot and email automation solutions, users can deliver more convenient and effective CX at…
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What is Emplifi Service Cloud?
Emplifi Service Cloud (formerly Astute Agent) is a customer service cloud, designed to help customers get fast answers and minimize repetitive tasks for agents. With Emplifi’s chatbot and email automation solutions, users can deliver more convenient and effective CX at scale without sacrificing the…
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Product Details
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What is Emplifi Service Cloud?
Emplifi Service Cloud Features
- Supported: Intent engine: Intelligently interprets the intent behind a consumer’s question and engages in a back-and-forth dialog to capture information.
- Supported: AI-driven decision-making: Decides how best to answer the question or resolve the issue based on what the bot has learned how to do.
- Supported: Sourcing the correct answer: Pulls information from multiple sources – knowledge bases, internal documentation, order systems, and more – to deliver a personalized response.
- Supported: Escalation with context: Seamlessly transitions to a human agent, passing along all the context of the interaction, if the consumer wants to talk to a person or needs additional help.
- Supported: Interactive conversation flows: The back-end system gives control over interaction paths and responses using a drag-and-drop user interface.
- Supported: Device optimized responses: Built to provide a consistent and device-optimized experience across multiple channels, including websites, branded apps, and messaging platforms.
- Supported: Conversational commerce & where-to-buy: An interactive experience that recommends products to consumers through conversations. Help consumers find your products in stores and online.
- Supported: Continuous learning: When consumers ask a question the bot hasn’t learned to answer, the system identifies and groups similar questions to surface opportunities for creating new content.
- Supported: Usage statistics: See at a glance how consumers are engaging with the chatbot.
- Supported: Multi-lingual support: The bot leverages natural language processing technology to interact with consumers in their own language.
Emplifi Service Cloud Screenshots
Emplifi Service Cloud Competitors
Emplifi Service Cloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
