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This product is highly recommended by users for its ability to meet the diverse needs of large organizations with multiple locations. It …
Overview
What is AT&T Workforce Manager?
The AT&T Workforce Manager is a field service management and workforce scheduling solution that includes a set of modules and applications suited to the needs of service businesses (e.g. HVAC) that rely on field technicians.
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What is AT&T Workforce Manager?
The AT&T Workforce Manager is a field service management and workforce scheduling solution that includes a set of modules and applications suited to the needs of service businesses (e.g. HVAC) that rely on field technicians.
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- Tech Details
What is AT&T Workforce Manager?
AT&T Workforce Manager Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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This product is highly recommended by users for its ability to meet the diverse needs of large organizations with multiple locations. It serves as a comprehensive tool for managing teams, tracking fleet movement, and performing basic HR functions. With this software, companies are able to facilitate agent shift swapping, manage personal time off, and track key skill sets effectively. This not only improves time management but also enhances accountability within the organization, leading to better productivity and efficiency. Additionally, the real-time tracking feature allows managers to monitor the location, speed, and activity of their drivers. This level of visibility provides valuable insights for optimizing operations and ensuring timely delivery of services. The product also enables organizations to track their mobile employees, fleet, and assets at all times, providing a centralized system for monitoring resources. Another notable feature is the wireless forms functionality that allows easy and efficient data reporting from the field. Employees can seamlessly clock in from remote locations, saving both time and money for the organization. Moreover, the robust dispatching capabilities make scheduling jobs and creating custom service types a breeze. These features contribute to enhanced communication between team members, increasing productivity while ensuring HIPAA compliance and better security.
Overall, this product has proven itself as a reliable solution for various business needs. Its user-friendly interface paired with its ability to streamline operations makes it an ideal choice for managing large organizations with complex requirements.
Great Features: Many users have found the features of the AT&T Workforce Manager to be great, providing a high level of ease of access and functionality.
Increased Organization and Productivity: Users appreciate how the software helps them stay organized and increase productivity. It has been praised for its ability to manage payroll, employees database, fleet movement, and easy assignment of work even for larger employee bases.
Affordable Paid Version: Some reviewers have noted that the paid version of the software starts as low as $10, making it an affordable option for those interested in trying out the additional features. The software is particularly useful for managing remote employees effectively.
Cons: Lack of Intuitiveness: Some users have mentioned that the software is not always intuitive and finding help can be challenging, which could hinder their overall experience. Complex Initial Flow and Unsatisfactory Support: One user found the initial flow setting to be complex and time-consuming. They also mentioned that the support provided was not satisfactory, possibly impacting their ability to effectively use the software. Clunky Interface and Steep Learning Curve: The interface has been described as clunky and not very user-friendly by some reviewers. It takes a while for employees to get accustomed to using it, indicating a steep learning curve. Additionally, suggestions were made to make the software more intuitive and provide a more modern mobile application for better usability.
Attribute Ratings
Reviews
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February 24, 2022
AT&t Workforce Manager A+
communication between team members, for productivity for our workers and benefits and for monitoring for hippa and better security. It was a great product and would recommend this for any company looking to add a great software that will work and track everything you need for all business needs. Highly recommend
- remote employee time keeping
- employees hours locations
- group calls
- none
- none
- none
- the cloud storage
- managing employees
- mobile time keeping
- n/a
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March 16, 2020
Efficiency and Accountability
I manage enterprise level accounts that utilize AT&T Workforce Manager. As an organization, we develop, sell, and support AT&T Workforce Manager. The software gives organizations more access to their mobile workforce than ever before and real-time data to help them make necessary proactive changes.
With AT&T Workforce Manager, organizations can track their mobile employees, fleet, and assets and know where everything is at all times. Wireless Forms makes reporting data from the field easy and efficient.
Timekeeping allows employees to clock in from the field, saving time and money by removing their need to visit the office.
The robust dispatching feature gives organizations the ability to schedule jobs and create custom service types.
With AT&T Workforce Manager, organizations can track their mobile employees, fleet, and assets and know where everything is at all times. Wireless Forms makes reporting data from the field easy and efficient.
Timekeeping allows employees to clock in from the field, saving time and money by removing their need to visit the office.
The robust dispatching feature gives organizations the ability to schedule jobs and create custom service types.
- Wireless Forms gives users the ability to digitize any paper form. You can include text, number, camera, audio, and bar codes, among other fields.
- Intelligent tracking provides a location any time a user is moving or performs any action.
- Robust reporting provides actionable data that organizations can use to make strategic decisions regarding their fleet and workforce.
- It is currently not possible to create mass geofence alerts. Alerts need to be created per geofence. This can be a big undertaking for organizations with many addresses.
- With AT&T Workforce Manager I've helped government and private organizations save money by identifying idle time in fleets, reducing data collection time in the field, and cutting on employees padding their timesheets.