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AT&T Workforce Manager

AT&T Workforce Manager

Overview

What is AT&T Workforce Manager?

The AT&T Workforce Manager is a field service management and workforce scheduling solution that includes a set of modules and applications suited to the needs of service businesses (e.g. HVAC) that rely on field technicians.

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Learn from top reviewers

AT&t Workforce Manager A+

Rating: 10 out of 10
February 24, 2022
IncentivizedVetted ReviewVerified User
communication between team members, for productivity for our workers and benefits and for monitoring for hippa and better security. It was a great product and would recommend ...
Continue reading
mike martinez
Employee - Sales
broker
unified health
AT&T Workforce Manager1 year of experience

Efficiency and Accountability

Rating: 10 out of 10
March 16, 2020
IncentivizedVetted ReviewVerified User
I manage enterprise level accounts that utilize AT&T Workforce Manager. As an organization, we develop, sell, and support AT&T Workforce Manager. The software gives or...
Continue reading
Verified user
Professional
AT&T Workforce Manager2 years of experience
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Pricing

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AT&T Workforce Manager

AT&T Workforce Manager

N/A
Unavailable

What is AT&T Workforce Manager?

The AT&T Workforce Manager is a field service management and workforce scheduling solution that includes a set of modules and applications suited to the needs of service businesses (e.g. HVAC) that rely on field technicians.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

Enterprise eTIME, by ADP

Enterprise eTIME, by ADP

N/A
Unavailable
What is Enterprise eTIME, by ADP?

Enterprise eTIME ® is a suite of applications designed to help users manage their workforce, control labor costs, simplify compliance and boost productivity. The goal of eTIME is to automate time and labor management, and provide employees and managers with tools to optimize schedules, track time…

Method:CRM

Method:CRM

$25
per month per user
What is Method:CRM?

Method:crm is a QuickBooks-integrated, cloud-based CRM platform.

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Product Details

What is AT&T Workforce Manager?

AT&T Workforce Manager Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews From Top Reviewers

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

This product is highly recommended by users for its ability to meet the diverse needs of large organizations with multiple locations. It serves as a comprehensive tool for managing teams, tracking fleet movement, and performing basic HR functions. With this software, companies are able to facilitate agent shift swapping, manage personal time off, and track key skill sets effectively. This not only improves time management but also enhances accountability within the organization, leading to better productivity and efficiency. Additionally, the real-time tracking feature allows managers to monitor the location, speed, and activity of their drivers. This level of visibility provides valuable insights for optimizing operations and ensuring timely delivery of services. The product also enables organizations to track their mobile employees, fleet, and assets at all times, providing a centralized system for monitoring resources. Another notable feature is the wireless forms functionality that allows easy and efficient data reporting from the field. Employees can seamlessly clock in from remote locations, saving both time and money for the organization. Moreover, the robust dispatching capabilities make scheduling jobs and creating custom service types a breeze. These features contribute to enhanced communication between team members, increasing productivity while ensuring HIPAA compliance and better security.

Overall, this product has proven itself as a reliable solution for various business needs. Its user-friendly interface paired with its ability to streamline operations makes it an ideal choice for managing large organizations with complex requirements.

Great Features: Many users have found the features of the AT&T Workforce Manager to be great, providing a high level of ease of access and functionality.

Increased Organization and Productivity: Users appreciate how the software helps them stay organized and increase productivity. It has been praised for its ability to manage payroll, employees database, fleet movement, and easy assignment of work even for larger employee bases.

Affordable Paid Version: Some reviewers have noted that the paid version of the software starts as low as $10, making it an affordable option for those interested in trying out the additional features. The software is particularly useful for managing remote employees effectively.

Cons: Lack of Intuitiveness: Some users have mentioned that the software is not always intuitive and finding help can be challenging, which could hinder their overall experience. Complex Initial Flow and Unsatisfactory Support: One user found the initial flow setting to be complex and time-consuming. They also mentioned that the support provided was not satisfactory, possibly impacting their ability to effectively use the software. Clunky Interface and Steep Learning Curve: The interface has been described as clunky and not very user-friendly by some reviewers. It takes a while for employees to get accustomed to using it, indicating a steep learning curve. Additionally, suggestions were made to make the software more intuitive and provide a more modern mobile application for better usability.

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(1-2 of 2)

AT&t Workforce Manager A+

Rating: 10 out of 10
Incentivized
February 24, 2022
mm
mike martinez
broker
unified health (Insurance, 1001-5000 employees)
Vetted Review
Verified User
AT&T Workforce Manager
1 year of experience
Use Cases and Deployment Scope
communication between team members, for productivity for our workers and benefits and for monitoring for hippa and better security. It was a great product and would recommend this for any company looking to add a great software that will work and track everything you need for all business needs. Highly recommend
Pros
  • remote employee time keeping
  • employees hours locations
  • group calls
Cons
  • none
  • none
  • none
Likelihood to Recommend
working on the go
keeping up with group calls to stay in contact easy while out and aboout
working from home
traveling out of state for job duties
keeping track of assets
software tracking
overall offers a verity of needs for great networking and to be able to manage everything all in one place
Most Important Features
  • the cloud storage
  • managing employees
  • mobile time keeping
Return on Investment
  • n/a
  • n/a
  • n/a

Efficiency and Accountability

Rating: 10 out of 10
Incentivized
March 16, 2020
Verified User
Professional in Customer Service
Wireless Company, 51-200 employees
Vetted Review
Verified User
AT&T Workforce Manager
2 years of experience
Use Cases and Deployment Scope
I manage enterprise level accounts that utilize AT&T Workforce Manager. As an organization, we develop, sell, and support AT&T Workforce Manager. The software gives organizations more access to their mobile workforce than ever before and real-time data to help them make necessary proactive changes.

With AT&T Workforce Manager, organizations can track their mobile employees, fleet, and assets and know where everything is at all times. Wireless Forms makes reporting data from the field easy and efficient.

Timekeeping allows employees to clock in from the field, saving time and money by removing their need to visit the office.

The robust dispatching feature gives organizations the ability to schedule jobs and create custom service types.
Pros
  • Wireless Forms gives users the ability to digitize any paper form. You can include text, number, camera, audio, and bar codes, among other fields.
  • Intelligent tracking provides a location any time a user is moving or performs any action.
  • Robust reporting provides actionable data that organizations can use to make strategic decisions regarding their fleet and workforce.
Cons
  • It is currently not possible to create mass geofence alerts. Alerts need to be created per geofence. This can be a big undertaking for organizations with many addresses.
Likelihood to Recommend
Any organization that is collecting any kind of data in the field, especially if they're using paper forms, should strongly consider switching to AT&T if only for their Wireless Forms. Wireless Forms is the most powerful tool in AT&T Workforce Manager. Combine that with Timekeeping and Intelligent Tracking to really improve efficiency and accountability.
Return on Investment
  • With AT&T Workforce Manager I've helped government and private organizations save money by identifying idle time in fleets, reducing data collection time in the field, and cutting on employees padding their timesheets.
Support Rating
10
The customer experience/service department and technical support teams work through any situations that arise. They are responsive and provide excellent service.
Other Software Used
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