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Atera

Atera

Overview

What is Atera?

Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it…

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Recent Reviews

My Review of Atera

10 out of 10
December 15, 2023
Incentivized
In my role as an IT apprentice at a high school, I frequently use Atera, a versatile and efficient tool that's integral to our IT …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Remote monitoring (83)
    9.3
    93%
  • Policy-based automation (70)
    8.8
    88%
  • Patch Management (82)
    8.7
    87%
  • Network device monitoring (72)
    8.6
    86%

Reviewer Pros & Cons

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Pricing

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MSP - Pro

$99

Cloud
per month per user

MSP - Growth

$129

Cloud
per month per user

IT Department - Professional

$149

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atera.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $99 per month per user
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Product Demos

Atera 5-Minute Walkthrough

YouTube
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Features

Application Performance Management

Application performance management software monitors software to ensure performance and availability

10
Avg 10.0

Monitoring Tasks

Various types of monitoring

9.3
Avg 7.3

Management Tasks

Various tasks required to keep systems running smoothly

9
Avg 7.2

Remote Access

Remote access products allow users to operate devices through an internet connection.

7.8
Avg 8.4
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Product Details

What is Atera?

Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features dozens of integrations with familiar tools.


Its pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they can focus on the work that matters most.


*New: Atera integrates with Open AI (the creators of ChatGPT) for script creation and execution, so the user can run scripts and explore new automations.


To learn more about Atera: www.atera.com

Atera’s platform features:
  • Windows, Mac, and Linux agents and support

  • Proactive IT management capabilities help address potential issues before they turn into problems

  • Dozens of integrations with software including Bitdefender, Open AI, Acronis

  • Remote monitoring and management from anywhere

  • Professional service automation

  • Sessions can be started directly from an alert, ticket, or device view via AnyDesk, Splashtop, TeamViewer, or ScreenConnect

  • Analytic capabilities

  • Dynamic mobile app

Atera helps users:
  • Automate mundane tasks. Alerts can be set to proactively prevent issues for clients before they turn into problems, and minimize time spent on menial work.

  • Grow capabilities without growing expenses. Fixed cost for unlimited devices, so users can scale IT operations without growing the bottom line.

Atera Features

Monitoring Tasks Features

  • Supported: Remote monitoring
  • Supported: Network device monitoring

Management Tasks Features

  • Supported: Patch Management
  • Supported: Policy-based automation

Atera Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

Atera Videos

AI-powered IT with Atera
Atera for IT - Remote monitoring and management for unlimited devices, patch management, reporting, alerts, ticketing and billing.
Atera is an All-in-One IT platform with remote monitoring and management together with a helpdesk platform

Atera Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, French, German

Frequently Asked Questions

Atera starts at $99.

NinjaOne, N-able N-sight RMM, and ConnectWise Automate are common alternatives for Atera.

Reviewers rate Remote monitoring highest, with a score of 9.3.

The most common users of Atera are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(144)

Attribute Ratings

Reviews

(26-50 of 86)
Companies can't remove reviews or game the system. Here's why
David Fox | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Although we focus primarily on digital marketing, our clients use us for many IT functions as well. We love that Atera is a one-stop-solution for most of the activities we need to perform, so it is tremendously helpful to have everything on one platform. We routinely had to use multiple systems in the past to do things effectively. We mostly use Atera for help desk ticketing, and also some automation and reporting functions. It has definitely helped us to reduce time wasted on simple tasks so our team can focus on solving problems.
  • Multiple functions in one program with seamless compatibility
  • Easy integration with many of the other tools we already use
  • Just recently, we have been able to use it with ChatGPT for executing scripts
  • We have noticed that the interface speed is an issue during some processes.
  • If the internet goes down (very rare) it would be nice to work on tasks remotely
  • Customer service seems to have improved but has previously been slow to respond.
Working with a wide range of clients on a multitude of vastly unique issues is often hard to seamlessly keep organized, so that the right person is tasked with the right problem. With Atera, we can easily delegate, monitor and track each ticket to ensure things do not fall through the cracks while maintaining productivity and efficiency. If you are only working with a small number of issues, it may be easier to use a less robust and more affordable system.
Jeff Allen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We discovered Atera after the great Kaseya breach (The SaaS version, Not the version that was compromised). The result was that we were not able to support our customers for almost 2-weeks, and when it came back online it was never the same. The result was that we needed a solution that robust, easier to use, great support, and takes feedback from its community to help drive growth. Atera met all of this, and we have zero regrets with this decision. The remote support is super easy and offers multiple ways to support our customers systems. The patch management covers 3rd party and drivers\firmware without the additional cost. As we rapidly deployed this and needed help, we had answers and solutions in 5-10 minutes on average, not exaggerating. As we grow, and look to set out brand, we have been able to communicate new features that we want to the community, its voted on, and eventually becomes a reality. Atera did not only replace Kaseya, which I had a Love hate relationship for 4-years, it made us more productive and provides so many ways to accomplish daily support or tasks pending the situation.
  • Patch Management
  • Scripts
  • Reports
  • Remote Support
  • Remote Command prompt
  • Visual status
  • An interface for resetting local credentials. We can still do this but have to do by command line.
  • Patch Management reboot prompt (I believe the beta was just released)
  • Ability to mix different license features. Right now, it's an all or none, and I would like to use the network discovery tool for just my engineers.
What it all comes down to, is the ability to take care of our customers so they can succeed and be productive. Even before the Kaseya breach this was difficult, and after more so. Atera provides streamlined solution that provides layers of solutions to accomplish every task from multiple directions, so that we can be the best IT Partners for our customers.
March 27, 2023

Work made easy.

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use it on a daily basis as remote software on work computers for operational IT-related issues.
  • Remote
  • Install software via scripts.
  • Give software inventories.
  • Allow remote on LAN while working on the office network, when the internet is down.
I use it best when I keep multiple remote sessions open at a time to work on different servers.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are a managed services provider and utilize Atera to manage endpoints for clients. We automate day-to-day tasks with Atera, which helps increase productivity as well as minimize downtime for end users. We've been able to reduce the time spent on manual tasks with the wide range of scripts provided by Atera.
  • Patch Management.
  • Alerts for mission-critical equipment.
  • Ticketing System.
  • User Interface.
Atera is an affordable solution for MSPs looking to quickly set up endpoint management. Deploying software and setting up patch management policies is quick and intuitive. Remote access through Splashtop is also very convenient. Its integration with some of the top platforms, such as AV products and remote access clients, is also very helpful. One major issue we have with Atera is the ticketing system. It doesn't work well for our needs, and we have to use 3rd party software which is better suited as a helpdesk ticketing system.
Matthew Arnold | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Atera to help remotely manage workstations and servers, improve automation and tracking upgrades for servers, and for system monitoring and inventory. In the past, we had issues keeping up to date with updates on systems, and the tools we used were not sufficient. Now, we have a solid inventory of all our computers and are able to update them easily.
  • Automatic Updates.
  • Scripting.
  • Remote Management.
  • Speed of Interface.
  • Help Desk Customization.
  • Asset Management.
Atera is a great tool to use when you need to quickly inventory and manage your devices on your network, and need something to help with managing updates for systems, whether they be laptops, desktops, or servers. It is also great for remote support and management; using the RMM tools was easy and always worked without any issues.
Score 1 out of 10
Vetted Review
Verified User
Atera RMM is a top-performing cloud-based RMM software that is ideal for managing and monitoring servers and clients remotely. It is notable for its fast remote connections, easy installation process, and efficient patch deployment capabilities. Overall, it seems to be a reliable and convenient tool for businesses looking to streamline their remote management processes.
  • Remote Connection
  • Patch Deployments
  • Client Monitoring
  • Manually assign user friends name to clients
  • Quick remote to client buttons on main dashboard
One of its key highlights is the ease with which it allows users to create hardware inventory, which can be a major time-saver for businesses managing a large number of devices. Additionally, the ability to install to new clients with just one click is a significant advantage for businesses that need to quickly set up and manage new devices. Overall, Atera RMM seems to be a highly efficient and user-friendly tool that can help businesses streamline their IT management processes.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Atera is our central management portal for our clients. We use it to keep track of tickets, monitor hardware and record information about our clients.
  • Hardware Monitoring
  • Remote Services
  • Complete integration
  • Third Party Add-ons
  • Billing itemization for ad hoc support calls
  • Reliability - Service has been slow or down a lot lately
Atera has the perfect pricing plan for our business and does a great job integrating all the tools that we need.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Atera to handle the majority of our automated service work. It audits each machine under management and reports back to us about updates awaiting to install, issues with updates, or availability. Additionally, it allows us to monitor the health of the machines under our management. It alerts us to problems before they become time-losing problems. I can easily manage the various contact information for my clients as well. From one screen, I can see what level of access my client has and if the contact I'm working with has the authorization to handle the issue we are currently working on.
  • They listen to user requests and update the product quickly.
  • They communicate with their customers in a timely manner.
  • They allow MSPs to focus on relationships instead of managing software.
  • Some of the internal links move you to various parts of the website which makes it difficult to get back to your original page.
  • Some of the configuration settings are hard to find.
  • Their instant notifications don't always work quickly.
For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
Andrew O'Donnell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The business had no internal IT function, separate device management, and use of RMM tools. The requirement I had were IT service desk, software management, device management, and auditing. This had to be done across multiple businesses in one organization with different infrastructures. I approached it like an MSP/IT vendor, and Atera ticked all the boxes and more; it came in one product and was extremely good value.
  • IT service desk.
  • Software deployment and update management.
  • RMM tool.
  • Monitoring and reporting.
  • Audit report.
  • Patch updates.
  • Asset management.
  • Approval routes.
  • Work flows.
If you are an MSP, this product does a lot more than other products and is easy to set up and use. I started the trial and had it fully functioning within half a day. I did not have an SCCM or Intune environment I could use. I was managing multiple businesses on different domains and this product help me centralize the management and provide support to the business and its users without major changes to the infrastructure.
Swapnil Madiwale | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We had limited use of the software in our company but I trialed it for remote management solution for managing the 25 plus computers with some being offsite. We had issues with people not having the latest patches for windows and other software products that we used and needed a solution for these.
  • Management of devices
  • Remote access
  • Network Discovery
  • The billing tool
  • Everything in the cloud
  • the other stuff is actually good and we did not feel it lacked anything
A specific scenario would be for a sole IT professional who provides services either to multiple clients of a sole IT manager in the company who works on many devices internally could use Atera for keeping a tab on all the applications, software patches and assisting users in resolving issues.
April 26, 2022

Atera RMM

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Atera to monitor all the computers and servers on the network. Atera has a very nice dashboard which we keep open on a 48" monitor so we will get a warning when any of our vital devices went offline. Atera also plays an audio prompt to attract attention to warnings.
  • Monitors devices on the network
  • Warns when device is offline
  • Has clearly readable dashboard
  • Slow refresh of status
  • No support for Android
  • Limited support for Mac
It is very suited to a Microsoft environment as it has very good support for Ms. It will alert you for instance when the domain controller is offline, or when the Exchange Server is down. It is harder to set up in a mixed environment which also includes Mac machines
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Robintree is a managed service company and we use Atera extensively to manage our customer's IT infrastructure. We perform automatic patching, driver updates, and remote help desk through the Atera system. Additionally, we run system audits on customer's fleets to find pain points and offer resolutions. Without Atera our company wouldn't be able to function in the managed service business.
  • Customized system alerts
  • Remote support
  • Reports
  • Ticketing
  • Ease of use
  • Categorizing tickets from specific sources automatically.
  • Ability to customize the view of the customers tab.
  • Ability to see entire device name in the iOS app.
Atera is well suited for a Windows and Mac environment, supporting small to medium businesses. A great solution for upstarts and established companies looking to grow. User friendly with a little learning curve. Not a good fit for companies that support Linux servers, remote mobile devices, such as, smartphones and tablets.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Atera to remotely manage our client's networks. It addresses remote support, patch management, backup & Security.
  • Remote management for PC's and Macs
  • Mobile Application for on the go support
  • Patch Management
  • Reporting & Alerts
  • Additional features added to Mobile application to match web platform
  • Improved Password Manager
  • Additional customization and filtering
Remote management of Computers & Networks. We migrated to Atera from another RMM platform over a year ago. So far nothing has come up that is an issue. We are not using their built-in ticketing but I know they are constantly making improvements to make that better.
Richard Ekholm | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Atera has made managing end-users devices simple. Not only does it provide a quick way of remotely accessing clients' devices to resolve issues, but the automated patch management and the ability to deploy scripts to multiple devices from a single pane of glass also reduce the time it takes to ensure device compliance. Ticketing and basic device metrics are an added bonus.
  • Automated Patch Management.
  • Compliance Reporting.
  • Remote Monitoring and Maintenance.
  • Trouble Ticketing.
  • More Customisable Reporting.
  • Allow Integration with other vendors.
As an MSP looking after many small businesses, Atera is a perfectly suited RMM platform. No ongoing per-device cost, Ticketing, Patch Management, Reporting, and Billing all in a simple to use package.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Atera to manage over 300 of our customer's approximately 2500 devices. It allows us and our customers to open tickets. It allows us to monitor their networks and equipment as well as assist them remotely when needed. Often we know when a customer has a problem before they do, I could not do my job as well without Atera.
  • Hardware Monitoring
  • Remote Support
  • Entry of support tickets
  • Occasionally will stop reporting and have to be reinstalled on client computer
  • Patch management will sometimes fail when deploying an update
  • When you change the PC name it doesn't always change in Atera
Well suited to remotely manage [client's] computers to make sure they can maintain uptime. Can be overwhelming when it gives updates on fan speed or similar [nonemergency] errors if you don't configure alerts correctly.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Atera to monitor critical services running on my servers. I'm able to be notified when the services stop running and attempt to restart them. It's used for remote access to remote workers and for patch management.
  • Service monitoring
  • Remote Access
  • Remote command prompt
  • Patch Management is somewhat confusing
  • More information on the device page about the device
I find it very well suited for my internal IT department needs. I'm able to manage both on-prem devices and remote workers. Being able to reliably connect remotely to their PC or laptop is a huge time saver for me. Being alerted to servers or services that have crashed allows me to fix the issue before it becomes a problem for my end users.
Kallie Koortz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As a IT service company we support various clients using Atera RMM solution. We do remote support, patch management, and asset control using their product. Due to the fact that our clients are spread over a wide area and different sectors it makes it solve the remote support better than most products.
  • Patch management is very good. Easy to use and very accurate.
  • Hardware monitoring is good and alerts are on time - we always know what is happening.
  • Pricing is per technician which makes it easier to rollout to many clients and still have a constant budget.
  • The backup add on module interfaces to Acronis which make it disjointed.
  • It can expand patch management for office 365 product.
IT support staff is managing a multitude of clients by doing proactive support management, producing accurate reports to management.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Atera as our main RMM tool. We use it for ticketing, device monitoring, patch management, software reporting, and remote device access. We are an outsourced IT provider so the majority of our organization uses it.
  • Device monitoring
  • Status reporting
  • Ticketing
  • SMB reporting
  • Software reporting
  • Sage integration for billing
Atera is well suited for our business. It works great to integrate all of our clients into 1 platform for most uses. It would probably be more than what would be needed for an individual business with a dedicated IT team.
September 23, 2021

One-Stop Atera

Robin Hogg | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Atera to manage multiple clients and their devices. We use it to manage alerts and to create tickets to manage time to complete the repair or fix. We also use it to manage updates, security, software, patches, etc.
  • Alert management
  • Patch management with scripts
  • Time management for technicians to resolve tickets
  • Device filters
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Atera for tracking our computers and servers.
Only the IT department uses it on a daily basis. Our employees have the possibility to open tickets via a dedicated email address.
  • Updating applications.
  • Exhaustive inventory of software.
  • Multiple reports on the health of the park.
  • At patch management level, the update part always displays errors on the entire fleet.
  • Shutting down or restarting does not always work.
  • We need more.
  • We wish more script to propose in the library.
  • Atera is very efficient in patch management and remote software installation.
  • The alerts are numerous but we do not always have a solution apart from upgrading the machine.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Atera as our primary monitoring and remote access application. We are a managed service provider for information technology, and Atera is vital to our business. The selection of tools it has make it an efficient choice for our business, and more cost effective than other solutions. Additionally, the ongoing development is giving us ways to use even more of our products in concert with Atera.
  • Easy to deploy, both in general or to a specific customer.
  • Remote management tools that are in line with every other major solution out there.
  • Real-time alerts that allow for easy monitoring of vital systems.
  • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
  • Ticketing system is clunky, and requires an client e-mail for use.
  • Network discovery tool lacks complexity of other solutions.
Atera is useful for companies that have many endpoints or multiple clients being managed by a small team. It's ideal for MSPs because of its unlimited endpoints, customers, and integration with common billing software. I think there are better solutions for an internal IT team, where endpoint count wouldn't be in as much flux.
May 24, 2021

Failed product

Score 1 out of 10
Vetted Review
Verified User
Looks good, promising, and cheap. But the reality is not the same. The remote apps works once a while, so does the remote desktop. Very unreliable, we don't know when it is going to be down and up. The technical support assumed they are smartest person. I opened the case because I could not dial in to the user. He forced me to give an remote access for him. How I can give him a remote access if I could not dial in to that pc?<br>I have numerous open cases that have been opened for more than two weeks - no follow up. The customer service promised to call me to solve the issue. But she never call. <br>We have been ignored for too long, so I am looking for the replacement.
  • Sales
  • making false promised
  • the whole softwares
  • technical support
  • customer service
Atera is closed to Beta product. It is not for live environment because we never know when we will not able to remote in and we will able to do so. It is happened also for the other features, script deployment and others. Some the script are implemented and some are not.
It is absolutely unstable product. We requesting the money back. However, the support did not call us back as her promised.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are an MSP and Atera is our RMM solution. It allows for RMM and Managed antivirus revenue. We also use the ticketing portion with accounting integration for billing.
  • Numerous integrations with other applications.
  • Ticketing and user portal.
  • There is a lack of editing ability in the ticketing portion.
  • Integration with more cloud based backup providers would be nice.
RMM is where it shines. With unlimited agents it's also great for general support.
Score 10 out of 10
Vetted Review
ResellerIncentivized
We use Atera across the entire organization to provide support to our end users as well as our customers. It's been pivotal in addressing issues quickly and providing our customers the right kind of support in a digital world. When covid hit - it allowed us to enable a remote workforce in hours not weeks. We were ahead of the curve long before our competition.
  • Alerting
  • Ticket Management
  • Remote Workforce
  • Billing Reports
  • Single Pane of Glass
  • Device Management
  • Network Reporting
  • Automated Billing with Wave
Atera is well suited for small to medium sized MSPs. Enterprise grade sized MSPs may find some of the menus and details difficult to work with. Mac Houses should feel good about the platform - the reporting and alerting works like a charm. Patching is as good as any I've seen.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Atera is being used by our whole organization. It addresses multiple business problems like a ticketing system, contacts, invoicing, remote access, automation, and more. We are an IT MSP where we manage computers for customers and businesses to serve their IT needs. It is our main source of what we use daily for our clients and day-to-day tasks.
  • Ticketing System
  • Reporting
  • Automation
  • Billing
  • Invoicing
  • Contacts
  • Contracts
  • More Integration
  • More features
  • More flexibility for users
Atera is well all around suited for usage for any IT customer. We have remote access, automation, ticketing system, contacts, contractions, doing invoicing, quotes, billing and more. It is extremely easy to use and flexible with it's users interface. I would highly recommend this to anyone who does IT work or in the IT field of things.
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