Overview
What is Atera?
Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it…
Amazing All-In-One RMM and PSA
Friendly UI and easy management!
Atera RMM/PSA - if you don't use it, you should!
A great All-in-One Solution that can only keep getting better.
The all in one IT manager we needed in our organization
Atera is a clear winner in the IT management category
My Review of Atera
Great flexibility and customizations offered with Atera
Atera Review
Change the Revolution - Atera
Great all around RMM
Atera Review
Atera is an amazing value and a force multiplier
Atera is my kung-fu, and it is strong.
How Atera Differs From Its Competitors
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Remote monitoring (83)9.393%
- Policy-based automation (70)8.888%
- Patch Management (82)8.787%
- Network device monitoring (72)8.686%
Reviewer Pros & Cons
Pricing
MSP - Pro
$99
MSP - Growth
$129
IT Department - Professional
$149
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $99 per month per user
Product Demos
Atera 5-Minute Walkthrough
Features
Application Performance Management
Application performance management software monitors software to ensure performance and availability
- 10Virtualization monitoring(1) Ratings
Allows for monitoring of virtual applications and servers
- 10IT Asset Discovery(1) Ratings
Discovery of hardware and software assets on the network
Monitoring Tasks
Various types of monitoring
- 9.3Remote monitoring(83) Ratings
Monitoring of network operational activities through the use of remote devices known as monitors or probes
- 8.6Network device monitoring(72) Ratings
Monitor the real-time performance and health of devices on your network
- 10Activity Monitoring(1) Ratings
The product's ability to monitor the activity of individual users, devices, or other entities.
Management Tasks
Various tasks required to keep systems running smoothly
- 8.7Patch Management(82) Ratings
Patch management involves acquiring, testing, and installing multiple patches (code changes) to an administered computer system.
- 8.8Policy-based automation(70) Ratings
Policy-based management is an administrative approach used to simplify the system management by drafting rules to deal with common situations
Remote Access
Remote access products allow users to operate devices through an internet connection.
- 10Attended device access(1) Ratings
The quality and reliability of connections to remote devices that are currently attended by an active user.
- 10Unattended device access(1) Ratings
The quality and reliability of connections to unattended remote devices.
- 1Mobile device access(1) Ratings
The quality and reliability of remote connections to end-user mobile devices.
- 10Virtual device access(1) Ratings
The availability, quality, and reliability of remote connections to virtual machines and devices.
- 7Multiple-display support(1) Ratings
The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.
- 9Multiple concurrent sessions(1) Ratings
More than one user can access the same remote device at the same time.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Atera?
Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features dozens of integrations with familiar tools.
Its pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they can focus on the work that matters most.
*New: Atera integrates with Open AI (the creators of ChatGPT) for script creation and execution, so the user can run scripts and explore new automations.
Atera’s platform features:
Windows, Mac, and Linux agents and support
Proactive IT management capabilities help address potential issues before they turn into problems
Dozens of integrations with software including Bitdefender, Open AI, Acronis
Remote monitoring and management from anywhere
Professional service automation
Sessions can be started directly from an alert, ticket, or device view via AnyDesk, Splashtop, TeamViewer, or ScreenConnect
Analytic capabilities
Dynamic mobile app
Automate mundane tasks. Alerts can be set to proactively prevent issues for clients before they turn into problems, and minimize time spent on menial work.
Grow capabilities without growing expenses. Fixed cost for unlimited devices, so users can scale IT operations without growing the bottom line.
Atera Features
Monitoring Tasks Features
- Supported: Remote monitoring
- Supported: Network device monitoring
Management Tasks Features
- Supported: Patch Management
- Supported: Policy-based automation
Atera Screenshots
Atera Videos
Atera Integrations
Atera Competitors
Atera Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
Supported Countries | Global |
Supported Languages | English, French, German |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(144)Attribute Ratings
Reviews
(26-50 of 86)Great for midsize teams who want an all-in-one solution
- Multiple functions in one program with seamless compatibility
- Easy integration with many of the other tools we already use
- Just recently, we have been able to use it with ChatGPT for executing scripts
- We have noticed that the interface speed is an issue during some processes.
- If the internet goes down (very rare) it would be nice to work on tasks remotely
- Customer service seems to have improved but has previously been slow to respond.
- Patch Management
- Scripts
- Reports
- Remote Support
- Remote Command prompt
- Visual status
- An interface for resetting local credentials. We can still do this but have to do by command line.
- Patch Management reboot prompt (I believe the beta was just released)
- Ability to mix different license features. Right now, it's an all or none, and I would like to use the network discovery tool for just my engineers.
Work made easy.
- Remote
- Install software via scripts.
- Give software inventories.
- Allow remote on LAN while working on the office network, when the internet is down.
- Patch Management.
- Alerts for mission-critical equipment.
- Ticketing System.
- User Interface.
Atera offers exactly what you need for the right price!
- Automatic Updates.
- Scripting.
- Remote Management.
- Speed of Interface.
- Help Desk Customization.
- Asset Management.
- Remote Connection
- Patch Deployments
- Client Monitoring
- Manually assign user friends name to clients
- Quick remote to client buttons on main dashboard
Atera is a breath of fresh air in a space that requires long contracts, hard to use software and lack of support
- Hardware Monitoring
- Remote Services
- Complete integration
- Third Party Add-ons
- Billing itemization for ad hoc support calls
- Reliability - Service has been slow or down a lot lately
You get your money's worth and MORE
- They listen to user requests and update the product quickly.
- They communicate with their customers in a timely manner.
- They allow MSPs to focus on relationships instead of managing software.
- Some of the internal links move you to various parts of the website which makes it difficult to get back to your original page.
- Some of the configuration settings are hard to find.
- Their instant notifications don't always work quickly.
- IT service desk.
- Software deployment and update management.
- RMM tool.
- Monitoring and reporting.
- Audit report.
- Patch updates.
- Asset management.
- Approval routes.
- Work flows.
Best remote management tool for IT Professionals
- Management of devices
- Remote access
- Network Discovery
- The billing tool
- Everything in the cloud
- the other stuff is actually good and we did not feel it lacked anything
Atera RMM
- Monitors devices on the network
- Warns when device is offline
- Has clearly readable dashboard
- Slow refresh of status
- No support for Android
- Limited support for Mac
Atera for Small Businesses
- Customized system alerts
- Remote support
- Reports
- Ticketing
- Ease of use
- Categorizing tickets from specific sources automatically.
- Ability to customize the view of the customers tab.
- Ability to see entire device name in the iOS app.
- Remote management for PC's and Macs
- Mobile Application for on the go support
- Patch Management
- Reporting & Alerts
- Additional features added to Mobile application to match web platform
- Improved Password Manager
- Additional customization and filtering
the right tools of the trade
- Automated Patch Management.
- Compliance Reporting.
- Remote Monitoring and Maintenance.
- Trouble Ticketing.
- More Customisable Reporting.
- Allow Integration with other vendors.
Atera has helped us maintain full support even while facing Covid-19 that kept us from going onsite to assist clients.
- Hardware Monitoring
- Remote Support
- Entry of support tickets
- Occasionally will stop reporting and have to be reinstalled on client computer
- Patch management will sometimes fail when deploying an update
- When you change the PC name it doesn't always change in Atera
Atera works in an IT department
- Service monitoring
- Remote Access
- Remote command prompt
- Patch Management is somewhat confusing
- More information on the device page about the device
Atera - Cost effective RMM solution
- Patch management is very good. Easy to use and very accurate.
- Hardware monitoring is good and alerts are on time - we always know what is happening.
- Pricing is per technician which makes it easier to rollout to many clients and still have a constant budget.
- The backup add on module interfaces to Acronis which make it disjointed.
- It can expand patch management for office 365 product.
Atera - Powerful RMM tool for businesses of all sizes
- Device monitoring
- Status reporting
- Ticketing
- SMB reporting
- Software reporting
- Sage integration for billing
One-Stop Atera
- Alert management
- Patch management with scripts
- Time management for technicians to resolve tickets
- Device filters
Atera is easy to use at a reasonable cost
Only the IT department uses it on a daily basis. Our employees have the possibility to open tickets via a dedicated email address.
- Updating applications.
- Exhaustive inventory of software.
- Multiple reports on the health of the park.
- At patch management level, the update part always displays errors on the entire fleet.
- Shutting down or restarting does not always work.
- We need more.
- We wish more script to propose in the library.
- Atera is very efficient in patch management and remote software installation.
- The alerts are numerous but we do not always have a solution apart from upgrading the machine.
Atera - the RMM/PSA of the future!
- Easy to deploy, both in general or to a specific customer.
- Remote management tools that are in line with every other major solution out there.
- Real-time alerts that allow for easy monitoring of vital systems.
- Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
- Ticketing system is clunky, and requires an client e-mail for use.
- Network discovery tool lacks complexity of other solutions.
Failed product
- Sales
- making false promised
- the whole softwares
- technical support
- customer service
It is absolutely unstable product. We requesting the money back. However, the support did not call us back as her promised.
Features and Pricing Model that can't be beat!
- Numerous integrations with other applications.
- Ticketing and user portal.
- There is a lack of editing ability in the ticketing portion.
- Integration with more cloud based backup providers would be nice.
Atera Saves Money and Drives Success
- Alerting
- Ticket Management
- Remote Workforce
- Billing Reports
- Single Pane of Glass
- Device Management
- Network Reporting
- Automated Billing with Wave
- Ticketing System
- Reporting
- Automation
- Billing
- Invoicing
- Contacts
- Contracts
- More Integration
- More features
- More flexibility for users