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Atera

Atera

Overview

What is Atera?

Atera's Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform supports organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, and recommended…

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Learn from top reviewers

One-Stop Atera

Rating: 10 out of 10
March 20, 2025
IncentivizedVetted ReviewVerified User
We use Atera to manage multiple clients and their devices. We use it to manage alerts and to create tickets to manage time to complete the repair or fix. We also use it to man...
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Robin Hogg
Director - Information Technology
Founding Owner
Cyber Factory
Atera1 year of experience

Great value and good feature set

Rating: 8 out of 10
February 20, 2025
IncentivizedVetted ReviewVerified User
We use Atera to remotely manage several hundred endpoints. We use it for patch management, unattended remote access, remote viewing of logs and hardware, etc. We also use it f...
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Kevin Wangler
Director - Information Technology
Director of Information Technology
Trinity High School
Atera5 years of experience
Verified on LinkedIn

Atera: one platform, countless services

Rating: 6 out of 10
February 17, 2025
IncentivizedVetted ReviewVerified User
I use Atera primarily for remote IT management and monitoring. The scope of our use case extends to automated patch management, real-time alerts, detailed reporting and endpoi...
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Domenico Patania
Technician - Information Technology
IT Consultant
Domenico Patania
Atera3 years of experience

Atera Review

Rating: 10 out of 10
December 12, 2024
IncentivizedVetted ReviewVerified User
We use atera for multiple functions. We use the remote desktop. We use it for ticketing and for patching. It is used for tracking time spent on issues and reporting of devices...
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Joseph Shaffer
Manager - Information Technology
Operations Manager
4TS Computers
Atera8 years of experience

My experience with Atera.

Rating: 8 out of 10
November 25, 2024
Vetted ReviewVerified User
I used Atera at my previous organization. Being an IT person, it was a new tool for me, but it was an extremely easy-to-use interface for a first-timer. It was easy to monitor...
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Aditya Singh
Administrator - Information Technology
OCI Architect
Cyret Technologies
Atera2 years of experience
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How Atera Differs From Its Competitors

Usability

As a new business it's user-friendliness allowed us to get up and running quickly and focus on other aspects of the startup without worrying about our RMM solution. The accounting integration is amazing as well allowing us to generate invoices efficiently, again allowing more time to focus on …
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All in One

Having all these products in one product with a fixed price allowed us to get up and running quickly with a minimal investment. Our customers got the feeling that we are a much larger more established company because of the full feature set we offer.
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Usability

Remote monitoring and administrative tasks are made easy with Atera. The ability to upload your own custom scripts is great and the library of scripts available from the community is amazing. If you need something, there's a good chance someone in the community needed to do that too and there is a …
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All in One

This is really a standout feature compared to the rest of the products in its space--a fixed-price platform with the tools and features available I couldn't find anywhere else.
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All in One

We Use Atera daily, it's our one stop shop for determining the overall health of our IT infrastructure. We handle tickets, remote assistance, deploy apps, monitor hardware health and much more from a single portal.
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Usability

The easy of use and simple approach to adding a customer has helped in streamlining our onboarding process and saved our tech valuable time. We are able to set up specific alerts per client, making important alerts into a ticket automatically or manually, schedule a script to run to solve the …
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All in One

We use the Atera RMM platform multiple times a day for things like remote controlling desktops, running scripts, monitoring devices, and more. Having the PSA attached to the platform is useful in that we do not need to go to another portal to get customer data, quotes, billing, or tickets.
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All in One

It has made us more profitable and helped to sell clients on the monitoring, patch management and inventory features we had to pay extra for with other RMM clients.
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All in One

It has been a great resource in that when we need new functionality on our endpoints that can be found through the App center, we were able to deploy immediately and all of the billing was taken care of directly through Atera. This saves us time and there is additional savings in the discounted …
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All in One

Having a single platform approach has helped us keep track of everything on the same platform making management extra easy.
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Usability

This is definitely a simplified product vs. legacy RMM solutions. Easy to build agent groups to view by machine O/S, online, offline, customer location, etc. The agent can be installed via a URL sent directly to the customer or a command-line install on Win 10 and Win server machines that …
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All in One

This has increased our profit margins while allowing us to take on additional customers without an increase in our base expenses. This was not our experience with the legacy RMM solution we were using for years. Atera also charges month to month so you're not locked into any long-term contract. …
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All in One

No benefit because most of the features don't work. We are moving out and try to find the alternatives
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All in One

I have yet to fully utilize the PSA and billing aspects of Atera but do use the remote access and RMM extensively. I've begun to explore the other functions to see if I can do everything in Atera going forward but still have to get out of my old manual ways.
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All in One

From RMM and PSA to billing and device monitoring, Atera really bundles key IT management solutions. I like how it aggregates remote management and ticket automation onto one platform.
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All in One

Its integration of RMM, PSA, remote access, billing and reporting into a single platform inline of operations for IT departments, having collaboration and simplifying management. This unified approach enhances efficiency by eliminating the need to switch between multiple tools, among with …
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All in One

With Atera, it has become very easy to respond to user issues more quickly and efficiently. Integrating remote access tools such as any desk means we can resolve problems without being on-site, which is particularly beneficial for our remote users working from home. This capability has led to …
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All in One

The product's ease of use allows quicker response times, less manual effort, and more user satisfaction. While we do not need all of the features of the product, having everything in one place makes it easy to get users back to work quickly when there are issues so there is minimal loss of …
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All in One

Atera has dramatically reduced the need for me to go out on-site for many issues. I had driven over 40,000 miles in 18 months before Atera. Now I spend much more time in my regular office while still supporting the users. It has also greatly increased the speed at which I am able to respond to …
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All in One

Atera has been used since last 2 years in our organization especially the client side. so I have no relevant data to compare how it was two years ago, but I can assume things are more easy and focused as of now compared to earlier methods.
Things like patching, Inventory management, Remote …
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All in One

It's made most of our support be available in one spot. Their mobile app needs improvement though. We find it is a lot easier to fire up a laptop to see the desktop version. But it would be nice to use a tablet and access the same information. Other than that, we find the system has enabled us to …
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Usability

Automating Windows updates and getting alerts when updates haven't been applied is a real time saver. We don't have to go to individual machines to verify updates or pour through a WSUS server to find the relevant data. Integrating the Atera installer as a GPO makes it easy to roll out the agent …
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All in One

The current organization (education) I am with does not use most of those features. My previous company was an MSP and we used the billing, reporting, time spent and project management features within Atera. Having the ability to give each client an individual rate, and/or different billing …
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All in One

I liked the goal of being a single-pane management tool for the RMM, PSA, and other functions. We're not an MSP so the billing and other functionality didn't really impact us, so I can't speak to how well that works. But the product is definitely competitive and probably works great for many of …
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Usability

Just looking at the list of computers from a client and be able to select one and connect in a minute without any hassle is good enough, but running a software inventory, console commands and entire scripts without even having to get past the login, is really a time saver, and all that from an web …
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All in One

Not sure about that aspect but I heard some people just starting and looking for clients have a hard time wanting to pay the monthly fee at the beginning while they have 1 or no clients at all. That might make them less likely to switch later if they start to use another tool. An entry fee after …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

View all pricing

MSP - Pro

$129

Cloud
per month (billed annually) per user

IT Department - Professional

$149

Cloud
per month (billed annually) per user

MSP - Growth

$179

Cloud
per month (billed annually) per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atera.com/it-department…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $139 per month per user
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Product Demos

Atera 5-Minute Walkthrough

YouTube
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Features

Application Performance Management

Application performance management software monitors software to ensure performance and availability

10
Avg 7.2

Monitoring Tasks

Various types of monitoring

9.4
Avg 7.4

Management Tasks

Various tasks required to keep systems running smoothly

9.2
Avg 7.3

Remote Access

Remote access products allow users to operate devices through an internet connection.

7.8
Avg 6.9
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Product Details

What is Atera?

Atera's Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform supports organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, and recommended solutions.


Atera’s platform features:

  • Windows, Mac, and Linux agents and support

  • Proactive IT management capabilities help address potential issues before they turn into problems

  • Dozens of integrations with software including Bitdefender, Open AI, Acronis

  • Remote monitoring and management from anywhere

  • Professional service automation

  • Sessions can be started directly from an alert, ticket, or device view via AnyDesk, Splashtop, TeamViewer, or ScreenConnect

  • Analytic capabilities

  • Dynamic mobile app

Atera helps users:

  • Automate mundane tasks. Alerts can be set to proactively prevent issues for clients before they turn into problems, and minimize time spent on menial work.

  • Grow capabilities without growing expenses. Fixed cost for unlimited devices, so users can scale IT operations without growing the bottom line.


To learn more about Atera: www.atera.com

Atera Features

Monitoring Tasks Features

  • Supported: Remote monitoring
  • Supported: Network device monitoring

Management Tasks Features

  • Supported: Patch Management
  • Supported: Policy-based automation

Atera Screenshots

Screenshot of Atera’s AI-powered solution.Screenshot of Atera's process automation.Screenshot of Atera's real-time monitoring, which gives visibility and control of the IT environment.Screenshot of Atera's ticketing, where users can deliver end-user support and issue resolution at scale.

Atera Videos

AI-powered IT with Atera
Trapp- Atera Customer Stories
AI Explainer
How to streamline IT workflows with Atera

Atera Integrations

Atera Competitors

Atera Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, French, German

Frequently Asked Questions

Atera starts at $139.

NinjaOne, N-able N-sight RMM, and ConnectWise Automate are common alternatives for Atera.

Reviewers rate Remote monitoring highest, with a score of 9.1.

The most common users of Atera are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 74)

Features and Pricing Model that can't be beat!

Rating: 10 out of 10
Incentivized
May 18, 2021
Verified User
Administrator in Information Technology
Information Technology & Services Company, 1-10 employees
Vetted Review
Verified User
Atera
1 year of experience
Use Cases and Deployment Scope
We are an MSP and Atera is our RMM solution. It allows for RMM and Managed antivirus revenue. We also use the ticketing portion with accounting integration for billing.
Pros
  • Numerous integrations with other applications.
  • Ticketing and user portal.
Cons
  • There is a lack of editing ability in the ticketing portion.
  • Integration with more cloud based backup providers would be nice.
Likelihood to Recommend
RMM is where it shines. With unlimited agents it's also great for general support.

Atera presents great value since its features and purposes are continually growing and developing

Rating: 8 out of 10
Incentivized
October 15, 2024
MP
Mahendra Pandey
Web Developer
Depex Technologies (Information Technology & Services, 51-200 employees)
Vetted Review
Verified User
Atera
4 years of experience
Use Cases and Deployment Scope
Atera is the ideal platform for me as a web developer as it offers features like ticketing, remote monitoring, automata, patch management and on top of it, the simple design makes using it and performing jobs a delight.
Pros
  • the ability to remotely access and control powershell
  • the ability to complete software inventory reports that can be easily exported
  • the automatic features of the platform helps us save more time
Cons
  • the shared script feature needs to be enhanced
  • some important options requires a full user license
  • the user interface in mobile phones needs some improvement
Likelihood to Recommend
Atera is usually a decent solution that streamlines IT services and provides good performance and it charges depending on the technician, hence this is the most rationale choice.

Atera is the best value for price and includes all the needed features for any IT professional

Rating: 10 out of 10
Incentivized
March 05, 2021
Verified User
Administrator in Information Technology
Retail Company, 51-200 employees
Vetted Review
Verified User
Atera
1 year of experience
Use Cases and Deployment Scope
We use Atera to remotely manage the computers in our branch offices. Our IT department uses the tools Atera provides to monitor and manage workstations in our offices across the county. Atera makes custom updates and runs custom scripts across local and remote systems easily with one command in the admin console, which saves time and IT resources.
Pros
  • Running scripts across devices
  • Detailed view of hardware stats with alarm thresholds
  • Remote control
Cons
  • The device list could have a better sorting option to display the devices in the order you want (e.g., alphabetically)
Likelihood to Recommend
You can do pretty much anything you could if you were sitting in front of the machine through Atera--remote support, remote control, hardware diagnostics and stats, custom scripts run with admin rights, software installation, etc.

Atera at is best!!!

Rating: 10 out of 10
Incentivized
March 22, 2021
DD
Danielle Diptee
IT Consultant
Createx System Works Ltd. (Information Technology & Services, 1-10 employees)
Vetted Review
Verified User
Atera
3 years of experience
View profile
Use Cases and Deployment Scope
We currently use Atera to manage our MSP services and contracts. It helps us to manage and monitor what goes on with our clients and their devices.
We are able to manage our technicians and tickets more efficiently. The customer is always aware [of] what is going on and up to date with their tickets. It's patch management made simple.
Pros
  • Tickets
  • Remote Support
  • Contracts
  • Monitoring
Cons
  • Mobile app features (support for contracts)
  • Mobile app features (support for Rich Text in Ticket area)
  • Mobile app features (ability to manage contacts)
  • Mobile and Web (better support for printing)
Likelihood to Recommend
Very easy to implement and use. Cost effective, great support, updates frequently.

Great all around RMM

Rating: 8 out of 10
Incentivized
November 13, 2023
KS
Kamil Salagan
IT Manager
Bartek Ingredients Inc. (Chemicals, 51-200 employees)
Vetted Review
Verified User
Atera
3 years of experience
Use Cases and Deployment Scope
Use Atera for asset tracking, patch management, helpdesk, app deployment and more. Atera is simple to use and cost effective, majority of competitors price per endpoint where Atera prices per agent. The software is not best in class in any aspect, though it is good enough, gets the job done.
Pros
  • Remote Management
  • Asset Tracking
  • Asset Monitoring
Cons
  • Password manager does not support MFA
  • Knowledge base is minimal
  • Ticket system is cluttered
  • Reports are basic
Likelihood to Recommend
Atera is a good all around RMM solution that has all the features as other competing brands. There are shortcomings so do your research when making your decision, but keep in mind that they're constantly developing and coming out with new features. Our IT department depends on Atera daily and for the most part what we need is there.
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