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Atera

Atera

Overview

What is Atera?

Atera has harnessed AI to power their Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation,…

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Learn from top reviewers

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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MSP - Pro

$129

Cloud
per month (billed annually) per user

IT Department - Professional

$149

Cloud
per month (billed annually) per user

MSP - Growth

$179

Cloud
per month (billed annually) per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atera.com/it-department…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $169 per month per user
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Product Demos

Atera 5-Minute Walkthrough

YouTube
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Features

Application Performance Management

Application performance management software monitors software to ensure performance and availability

10
Avg 7.3

Monitoring Tasks

Various types of monitoring

9.5
Avg 7.4

Management Tasks

Various tasks required to keep systems running smoothly

9.3
Avg 7.5

Remote Access

Remote access products allow users to operate devices through an internet connection.

7.8
Avg 6.9
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Product Details

What is Atera?

Atera has harnessed AI to power their Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, and recommended solutions.


To learn more about Atera: www.atera.com

Atera’s platform features:
  • Windows, Mac, and Linux agents and support

  • Proactive IT management capabilities help address potential issues before they turn into problems

  • Dozens of integrations with software including Bitdefender, Open AI, Acronis

  • Remote monitoring and management from anywhere

  • Professional service automation

  • Sessions can be started directly from an alert, ticket, or device view via AnyDesk, Splashtop, TeamViewer, or ScreenConnect

  • Analytic capabilities

  • Dynamic mobile app

Atera helps users:
  • Automate mundane tasks. Alerts can be set to proactively prevent issues for clients before they turn into problems, and minimize time spent on menial work.

  • Grow capabilities without growing expenses. Fixed cost for unlimited devices, so users can scale IT operations without growing the bottom line.

Atera Features

Monitoring Tasks Features

  • Supported: Remote monitoring
  • Supported: Network device monitoring

Management Tasks Features

  • Supported: Patch Management
  • Supported: Policy-based automation

Atera Screenshots

Screenshot of Atera’s AI-powered solution.Screenshot of Atera's process automation.Screenshot of Atera's real-time monitoring, which gives visibility and control of the IT environment.Screenshot of Atera's ticketing, where users can deliver end-user support and issue resolution at scale.

Atera Videos

AI-powered IT with Atera
Trapp- Atera Customer Stories
AI Explainer
How to streamline IT workflows with Atera

Atera Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, French, German

Frequently Asked Questions

Atera starts at $169.

NinjaOne, N-able N-sight RMM, and ConnectWise Automate are common alternatives for Atera.

Reviewers rate Remote monitoring highest, with a score of 9.2.

The most common users of Atera are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

(1-5 of 34)

Atera at is best!!!

Rating: 10 out of 10
March 22, 2021
DD
Vetted Review
Verified User
Atera
3 years of experience
We currently use Atera to manage our MSP services and contracts. It helps us to manage and monitor what goes on with our clients and their devices.
We are able to manage our technicians and tickets more efficiently. The customer is always aware [of] what is going on and up to date with their tickets. It's patch management made simple.
  • Tickets
  • Remote Support
  • Contracts
  • Monitoring
Cons
  • Mobile app features (support for contracts)
  • Mobile app features (support for Rich Text in Ticket area)
  • Mobile app features (ability to manage contacts)
  • Mobile and Web (better support for printing)
Very easy to implement and use. Cost effective, great support, updates frequently.

Cost effective and flexible

Rating: 10 out of 10
March 16, 2021
Vetted Review
Verified User
Atera
1 year of experience
We use Atera to support our staff and students with remote management and ticket management. We support 10 schools using Atera.
  • Remote management and monitoring.
  • Ticket management.
  • Customer detail management.
Cons
  • Mobile app isn't intuitive to use.
  • Mobile web version has a few formatting issues.
For managed services providers mainly, but would be helpful to manage a single business.

Atera with data backup can save you a lot of headache and make your firm a winner for your clients!

Rating: 10 out of 10
March 22, 2021
MR
Vetted Review
Verified User
Atera
4 years of experience
I have been using Atera for years now within my organization. It has truly helped streamline our business as a CRM that also acts as an RMM. Our ability to know there is a problem before the client has really made us a trusted partner in the Central Florida Community. I highly recommend anyone in the IT industry to partner with ATERA. I have had four times that disaster recovery backup has proven to be worth every penny, three of those cases were randsome ware.
  • Quick and easy accessible from anywhere.
  • Secure login with 2FA.
Cons
  • At this time I don't have any real suggestions except being able to do everything from the webpage on the mobile app.

Atera, the G.O.A.T.

Rating: 10 out of 10
April 09, 2023
BP
Vetted Review
Verified User
Atera
2 years of experience
After testing almost all of the "bigger" named RMMs on the market, Atera is hands down the best for the way that my workflow is set up. They get a lot of things right with simple layouts, a great search bar that you can type anything into, and very easy to understand advanced functionality such as scripts and reports. The database of shared scripts is amazing and you can add your own cool scripts to the pool if you have something useful. The price is also very competitive for the one man shop that I am and allows me to scale up without feeling like I'm missing out on and features from other RMMs. Support is VERY responsive if you're having an issue and their feature board is a way to implement the exact features that users of their software want, so they really do listen to feedback. If I had to bring up a con, the mobile app is a little barebones and I find myself almost never using it but they do plan to continue to add functionality to it. Overall I'm extremely happy with using them to grow my business.
  • Atera and user submitted database of scripts you can easily deploy
  • k.i.s.s. approach to the UI and UX
  • Continuously updating the platform every 2 weeks
Cons
  • Mobile app is missing a lot of functionality compared to the web UI
  • Email alerts can be a bit overwhelming without dialing in thresholds of metrics being reported
  • Mac agent still is a bit weird at times but it has greatly improved from the start of my using Atera
Atera is amazing for any one man or woman IT person who has a decent-sized computer fleet to manage but does not have an infinite budget to pay for all of those endpoints at the prices other RMMs charge on a per-device basis. Also, the team feels smaller and more connected to its customers.

How Atera transformed my IT operations!

Rating: 8 out of 10
January 14, 2025
HM
Vetted Review
Verified User
Atera
4 years of experience
Atera is the best, for remote monitoring and automation. I handle end user support and system performance assessments. Its simple setup and browser based access make deployment quick.
  • AI driven debugging cut the time it took to solve problems by 70%.
  • User based licensing lets you connect devices unlimitedly.
  • Works perfectly with outside tools and current systems.
Cons
  • Support and the mobile app are conspicuously absent.
  • Though it still lacks complex features like scheduled tickets with a ticket number, the ticketing tool has gotten better.
  • The status depiction needs work to indicate development and detailed mistakes.
For IT teams needing a complete solution with fast setup and strong automation capabilities, I would suggest Atera. If you need a simple interface then this is useful for you. If you need strong assistance or capabilities, you might have to search elsewhere.
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