Overview
What is Atera?
Atera has harnessed AI to power their Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation,…
Learn from top reviewers
How Atera Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
MSP - Pro
$129
IT Department - Professional
$149
MSP - Growth
$179
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $169 per month per user
Product Demos
Atera 5-Minute Walkthrough
Features
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Atera?
Atera has harnessed AI to power their Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, and recommended solutions.
Atera’s platform features:
Windows, Mac, and Linux agents and support
Proactive IT management capabilities help address potential issues before they turn into problems
Dozens of integrations with software including Bitdefender, Open AI, Acronis
Remote monitoring and management from anywhere
Professional service automation
Sessions can be started directly from an alert, ticket, or device view via AnyDesk, Splashtop, TeamViewer, or ScreenConnect
Analytic capabilities
Dynamic mobile app
Automate mundane tasks. Alerts can be set to proactively prevent issues for clients before they turn into problems, and minimize time spent on menial work.
Grow capabilities without growing expenses. Fixed cost for unlimited devices, so users can scale IT operations without growing the bottom line.
Atera Features
Monitoring Tasks Features
- Supported: Remote monitoring
- Supported: Network device monitoring
Management Tasks Features
- Supported: Patch Management
- Supported: Policy-based automation
Atera Screenshots
Atera Videos
Atera Integrations
Atera Competitors
Atera Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
Supported Countries | Global |
Supported Languages | English, French, German |
Frequently Asked Questions
Comparisons
Compare with
Reviews From Top Reviewers
Atera at is best!!!
- Tickets
- Remote Support
- Contracts
- Monitoring
Cons
- Mobile app features (support for contracts)
- Mobile app features (support for Rich Text in Ticket area)
- Mobile app features (ability to manage contacts)
- Mobile and Web (better support for printing)
Cost effective and flexible
- Remote management and monitoring.
- Ticket management.
- Customer detail management.
Cons
- Mobile app isn't intuitive to use.
- Mobile web version has a few formatting issues.
Atera with data backup can save you a lot of headache and make your firm a winner for your clients!
- Quick and easy accessible from anywhere.
- Secure login with 2FA.
Cons
- At this time I don't have any real suggestions except being able to do everything from the webpage on the mobile app.
Atera, the G.O.A.T.
- Atera and user submitted database of scripts you can easily deploy
- k.i.s.s. approach to the UI and UX
- Continuously updating the platform every 2 weeks
Cons
- Mobile app is missing a lot of functionality compared to the web UI
- Email alerts can be a bit overwhelming without dialing in thresholds of metrics being reported
- Mac agent still is a bit weird at times but it has greatly improved from the start of my using Atera
How Atera transformed my IT operations!
- AI driven debugging cut the time it took to solve problems by 70%.
- User based licensing lets you connect devices unlimitedly.
- Works perfectly with outside tools and current systems.
Cons
- Support and the mobile app are conspicuously absent.
- Though it still lacks complex features like scheduled tickets with a ticket number, the ticketing tool has gotten better.
- The status depiction needs work to indicate development and detailed mistakes.