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Atera

Atera

Overview

What is Atera?

Atera's Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform supports organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, and recommended…

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Learn from top reviewers

One-Stop Atera

Rating: 10 out of 10
March 20, 2025
IncentivizedVetted ReviewVerified User
We use Atera to manage multiple clients and their devices. We use it to manage alerts and to create tickets to manage time to complete the repair or fix. We also use it to man...
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Robin Hogg
Director - Information Technology
Founding Owner
Cyber Factory
Atera1 year of experience

Great value and good feature set

Rating: 8 out of 10
February 20, 2025
IncentivizedVetted ReviewVerified User
We use Atera to remotely manage several hundred endpoints. We use it for patch management, unattended remote access, remote viewing of logs and hardware, etc. We also use it f...
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Kevin Wangler
Director - Information Technology
Director of Information Technology
Trinity High School
Atera5 years of experience
Verified on LinkedIn

Atera: one platform, countless services

Rating: 6 out of 10
February 17, 2025
IncentivizedVetted ReviewVerified User
I use Atera primarily for remote IT management and monitoring. The scope of our use case extends to automated patch management, real-time alerts, detailed reporting and endpoi...
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Domenico Patania
Technician - Information Technology
IT Consultant
Domenico Patania
Atera3 years of experience

Atera Review

Rating: 10 out of 10
December 12, 2024
IncentivizedVetted ReviewVerified User
We use atera for multiple functions. We use the remote desktop. We use it for ticketing and for patching. It is used for tracking time spent on issues and reporting of devices...
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Joseph Shaffer
Manager - Information Technology
Operations Manager
4TS Computers
Atera8 years of experience

My experience with Atera.

Rating: 8 out of 10
November 25, 2024
Vetted ReviewVerified User
I used Atera at my previous organization. Being an IT person, it was a new tool for me, but it was an extremely easy-to-use interface for a first-timer. It was easy to monitor...
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Aditya Singh
Administrator - Information Technology
OCI Architect
Cyret Technologies
Atera2 years of experience
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How Atera Differs From Its Competitors

All in One

Atera being an all in one solutions means we only had to purchase one platform to accomplish so many things in the organization instead of having to get different softwares for all the features that are needed to ensure the IT enviroment is well covered and taken care of.
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All in One

We do not utilize the billing and PSA functionality at all, as this does not apply to our use case. We are not an MSP, but using it within our internal IT department to support our own employees. However, the remaining functionality has been great and overall we are happy with Atera as an …
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All in One

Atera does a good job with all of these points but one. The integration with QuickBooks Online, and the support to help us leverage would save us time in our billing. We know this is something that is coming, but until then, it does make our billing a little more manual.

Everything else Atera does …
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All in One

Atera's single centralized platform approach has been beneficial for us in so many ways. We are able to cut down on a lot of redundant spends and also improve our overall effectiveness and working efficiency. The single platform approach for billing and reporting enables us working better across …
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Usability

I did find that Atera saved me quite a bit of time running around to individual devices and the server rooms to check for issues and manually patch the computers which were the primary reasons I was getting frustrated at.<br>Love the tool and would pitch it to the management later once again.
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All in One

The remote management and remote access features were utilised quite a lot by me in the trial period and I absolutely loved the ease of use and management of everything. An absolute time saver I will say.<br>We unfortunately did not use the paid version so cannot comment on the flexibility used.
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All in One

The all-in-one solution has made our helpdesk run a lot more smoothly. The ability to receive a ticket and then take immediate action from the same screen has greatly increased our response and completion time. Having a reliable way of monitoring and connecting to all our devices has enabled us to …
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All in One

Atera's all-in-one platform gave us centralized control over several features for which we would have had to subscribe to at least 2-3 tools at higher pricing than what Atera was offering. Also, being a single tool, Atera offers a more interactive approach between its different modules and the …
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All in One

The unified approach means we don't have to juggle multiple tools, reducing complexity and making it easier for our team to manage tasks efficiently. The cohesion between RMM and PSA, for example, ensures a smooth transition from issue identification to resolution, which makes our day to day …
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All in One

To be honest, the All in one capability of Atera is one of the primary beneficial factor for us. With a single platform providing remote monitoring, patch management, and helpdesk management capabilities, we are able to cut down unnecessary and redundant costs. Also, cross team collaboration is …
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Usability

Having used multiple system for RMM and support, we found that Atera checked the boxes for our needs in both the simplicity/ease of use, and a good tool set. Atera keeps everything a few logical clicks away, which makes it easy for our technicians to access the information they need and get right …
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All in One

Having used multiple system for RMM and support, we found that Atera checked the boxes for our needs in both the simplicity/ease of use, and a good tool set. We have only recently begun using it for billing and the jury is still out on that side of the platform (we usually direcly bill from …
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All in One

The scalability of remote access clients helps to forecast costs for new client onboarding. Billing has not been used, custom CRM is already in use.
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Usability

We have been able to address issues proactively before the user realizes that they have a problem. We have been able to advise them on the possible issue and resolve it before it becomes a major problem.
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All in One

The product's ease of use allows quicker response times, less manual effort, and more user satisfaction. While we do not need all of the features of the product, having everything in one place makes it easy to get users back to work quickly when there are issues so there is minimal loss of …
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Usability

Deploying Atera in a new environment is very quick and easy (at least in a Microsoft-based environment). It easily discovers devices on the network and installs the client software. Remote access is built in and equally easy to use The time you save by automation is just unbelievable. Beware: You …
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All in One

For an IT services provider, it is very useful to have all the grounds covered in one well-rounded suite. We can monitor devices, and when something comes up we can remote into that device right out of the box. Customers can open tickets and we might be able to solve it with a simple cmd command, …
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All in One

Atera has been used since last 2 years in our organization especially the client side. so I have no relevant data to compare how it was two years ago, but I can assume things are more easy and focused as of now compared to earlier methods.
Things like patching, Inventory management, Remote …
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All in One

Atera's single-platform approach has revolutionized our IT department, streamlining processes and boosting efficiency. By merging RMM, PSA, remote access, billing, and reporting, it reduces the need for multiple tools, simplifying our workflow. This integration facilitates quicker response times …
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All in One

It certainly has decreased the number of applications we use; however, it is not perfect. We mainly use it for Ticket Tracking and Client System observation; hence, the other aspects have been completely explored. Ticketing is great as we can set priority, which is visually noticeable through good …
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All in One

We do not use all mentioned capabilities of Atera. I'm sure that there will always be more to explore. We have plans to utilize more of Atera's features but for now we focus on using it as a remote monitoring and management tool which is proving to be a success.
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Usability

It's very easy to use and if we have a question we can always get a hold of someone to answer us. We created a bunch of automated tasks and they also have a large selection of templates you can leverage. We are have saved a huge amount of time because of this.
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All in One

Now I don't have to worry every time we add another client or endpoint. The pricing is stable and the features it brings to the table at this price point are incredible. We are probably using 60% of the included features and that's still an incredible deal.
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Usability

Menus are easy to browse. Settings are easy to find and articles for support are well written with clear screenshots. Administrative tasks are simple and straightforward. There are few things I've had any trouble finding and the user base support model has been great at guiding me in the right …
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All in One

Every new device I add costs me nothing. What more can you ask for? As my business grows, the overall cost of ownership goes down. The better I get - the easier it is to pay the monthly bills for Antivirus, Service, and Remote Access for the remote workforces I support.
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All in One

We Use Atera daily, it's our one stop shop for determining the overall health of our IT infrastructure. We handle tickets, remote assistance, deploy apps, monitor hardware health and much more from a single portal.
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All in One

As I mentioned earlier, my previous org was a product-based organization; we used to keep track of all types of inventory and user various requests, either service requests or incidents reported on their application. I can surely say Atera helped us here a lot. I will recommend everyone to use it.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

View all pricing

MSP - Pro

$129

Cloud
per month (billed annually) per user

IT Department - Professional

$149

Cloud
per month (billed annually) per user

MSP - Growth

$179

Cloud
per month (billed annually) per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atera.com/it-department…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $129 per month per user
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Product Demos

Atera 5-Minute Walkthrough

YouTube
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Features

Application Performance Management

Application performance management software monitors software to ensure performance and availability

10
Avg 7.2

Monitoring Tasks

Various types of monitoring

9.4
Avg 7.4

Management Tasks

Various tasks required to keep systems running smoothly

9.2
Avg 7.3

Remote Access

Remote access products allow users to operate devices through an internet connection.

7.8
Avg 6.9
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Product Details

What is Atera?

Atera's Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform supports organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, and recommended solutions.


Atera’s platform features:

  • Windows, Mac, and Linux agents and support

  • Proactive IT management capabilities help address potential issues before they turn into problems

  • Dozens of integrations with software including Bitdefender, Open AI, Acronis

  • Remote monitoring and management from anywhere

  • Professional service automation

  • Sessions can be started directly from an alert, ticket, or device view via AnyDesk, Splashtop, TeamViewer, or ScreenConnect

  • Analytic capabilities

  • Dynamic mobile app

Atera helps users:

  • Automate mundane tasks. Alerts can be set to proactively prevent issues for clients before they turn into problems, and minimize time spent on menial work.

  • Grow capabilities without growing expenses. Fixed cost for unlimited devices, so users can scale IT operations without growing the bottom line.


To learn more about Atera: www.atera.com

Atera Features

Monitoring Tasks Features

  • Supported: Remote monitoring
  • Supported: Network device monitoring

Management Tasks Features

  • Supported: Patch Management
  • Supported: Policy-based automation

Atera Screenshots

Screenshot of Atera’s AI-powered solution.Screenshot of Atera's process automation.Screenshot of Atera's real-time monitoring, which gives visibility and control of the IT environment.Screenshot of Atera's ticketing, where users can deliver end-user support and issue resolution at scale.

Atera Videos

AI-powered IT with Atera
Trapp- Atera Customer Stories
AI Explainer
How to streamline IT workflows with Atera

Atera Integrations

Atera Competitors

Atera Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, French, German

Frequently Asked Questions

Atera starts at $129.

NinjaOne, N-able N-sight RMM, and ConnectWise Automate are common alternatives for Atera.

Reviewers rate Remote monitoring highest, with a score of 9.1.

The most common users of Atera are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 42)

I highly recommend , works like magic!!!

Rating: 10 out of 10
May 16, 2024
AB
Amy Brown
Business Development Manager
IdayaHouses (Real Estate, 501-1000 employees)
Vetted Review
Verified User
Atera
2 years of experience
View profile
Use Cases and Deployment Scope
We use Atera to monitor all our devices to get full visibility and also full control of our IT enviroment.
The remote access is also in use and super helpful as we are ablr to start sessions instantly using Anydesk.
Atera helps us to offer support to clients and issue resolution through the ticketing and helpdesk features.
We use Atera to ensure our networks are secure through security scans in real time.
Pros
  • Security scans of networks through network discovery.
  • End user support through ticketing and helpdesk.
  • Remote monitoring and management.
  • Remote access.
Cons
  • Patching tool does not pick up machines that were offline when the process was going on.
  • Ability of the platform to be customized to met particular needs.
Likelihood to Recommend
Atera is well suited for remote monitoring and management , it does this so perfectly making it the best part of the platform.
Network discovery is also great as it helps keep the network super secure.
The ticketing system works well although customizing it is not possible so making it less suitable based on my experience.

Great value and good feature set

Rating: 8 out of 10
Incentivized
February 20, 2025
KW
Kevin Wangler
Director of Information Technology
Trinity High School (Primary/Secondary Education, 201-500 employees)
Vetted Review
Verified User
Atera
5 years of experience
Verified on LinkedIn
Use Cases and Deployment Scope
We use Atera to remotely manage several hundred endpoints. We use it for patch management, unattended remote access, remote viewing of logs and hardware, etc. We also use it for automation and scripting as a supplement to group policies and other remote deployment options. It also functions as an ad hoc inventory system for our laptops, workstations, and other managed devices.
Pros
  • Unattended remote access
  • Patch management
  • Network discovery
  • Automation and scripting
Cons
  • Deployment of custom MSI packages
  • Patch management
  • User interface
Likelihood to Recommend
Atera has worked great for our small IT department at a high school. We primarily use it for patch management (which is a bit iffy) and remote access (no issues there). The pricing is absolutely great because it's per technician and not per device, which is fantastic for a school with a relatively small budget.

The Ultimate modern-day and reliable toolset that an MSP needs!

Rating: 10 out of 10
Incentivized
March 30, 2023
JA
Jeff Allen
VP of Operations
NCC DATA (Computer & Network Security, 1-10 employees)
Vetted Review
Verified User
Atera
2 years of experience
View profile
Use Cases and Deployment Scope
We discovered Atera after the great Kaseya breach (The SaaS version, Not the version that was compromised). The result was that we were not able to support our customers for almost 2-weeks, and when it came back online it was never the same. The result was that we needed a solution that robust, easier to use, great support, and takes feedback from its community to help drive growth. Atera met all of this, and we have zero regrets with this decision. The remote support is super easy and offers multiple ways to support our customers systems. The patch management covers 3rd party and drivers\firmware without the additional cost. As we rapidly deployed this and needed help, we had answers and solutions in 5-10 minutes on average, not exaggerating. As we grow, and look to set out brand, we have been able to communicate new features that we want to the community, its voted on, and eventually becomes a reality. Atera did not only replace Kaseya, which I had a Love hate relationship for 4-years, it made us more productive and provides so many ways to accomplish daily support or tasks pending the situation.
Pros
  • Patch Management
  • Scripts
  • Reports
  • Remote Support
  • Remote Command prompt
  • Visual status
Cons
  • An interface for resetting local credentials. We can still do this but have to do by command line.
  • Patch Management reboot prompt (I believe the beta was just released)
  • Ability to mix different license features. Right now, it's an all or none, and I would like to use the network discovery tool for just my engineers.
Likelihood to Recommend
What it all comes down to, is the ability to take care of our customers so they can succeed and be productive. Even before the Kaseya breach this was difficult, and after more so. Atera provides streamlined solution that provides layers of solutions to accomplish every task from multiple directions, so that we can be the best IT Partners for our customers.

Great flexibility and customizations offered with Atera

Rating: 10 out of 10
Incentivized
December 15, 2023
MW
Matt Werhner
Sales Director
PIMworks (Information Technology & Services, 51-200 employees)
Vetted Review
Verified User
Atera
1 year of experience
Use Cases and Deployment Scope
We primarily use Atera as a Remote monitoring, billing and report management software. We work with a lot of customer data and advanced reporting and prompt alerts were very much essential for us. With the help of Atera, we were able to seamlessly integrate our backend process into this remote monitoring and management tool.
Pros
  • Atera provides very good ticket and billing management
  • The dashboards and reports are easily customizable and are visually appealing
  • Patch management capabilities are very good with Atera
Cons
  • Scheduling alerts can be made a lot better
  • We have somewhat limited control over network hardware
  • The network discovery mechanism can be made a little bit quicker
Likelihood to Recommend
One of the best things about Atera is the seamless and instant integration that it provides with many third party applications which enable us to perform simple remote monitoring. Also, the centralized approach of Atera has helped us save a lot of time and revenue by investing less in other platforms. Simply said, it is an All in one platform for us and I like that very much.

Best remote management tool for IT Professionals

Rating: 10 out of 10
Incentivized
October 11, 2022
SM
Swapnil Madiwale
Technology Lead
V ARCHITECTURE PTY LTD (Architecture & Planning, 11-50 employees)
Vetted Review
Verified User
Atera
1 year of experience
Use Cases and Deployment Scope
We had limited use of the software in our company but I trialed it for remote management solution for managing the 25 plus computers with some being offsite. We had issues with people not having the latest patches for windows and other software products that we used and needed a solution for these.
Pros
  • Management of devices
  • Remote access
  • Network Discovery
Cons
  • The billing tool
  • Everything in the cloud
  • the other stuff is actually good and we did not feel it lacked anything
Likelihood to Recommend
A specific scenario would be for a sole IT professional who provides services either to multiple clients of a sole IT manager in the company who works on many devices internally could use Atera for keeping a tab on all the applications, software patches and assisting users in resolving issues.
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