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Atera

Atera

Overview

What is Atera?

Atera's Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform supports organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, and recommended…

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Learn from top reviewers

Great value and good feature set

Rating: 8 out of 10
February 20, 2025
IncentivizedVetted ReviewVerified User
We use Atera to remotely manage several hundred endpoints. We use it for patch management, unattended remote access, remote viewing of logs and hardware, etc. We also use it f...
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Kevin Wangler
Director - Information Technology
Director of Information Technology
Trinity High School
Atera5 years of experience
Verified on LinkedIn

Atera: one platform, countless services

Rating: 6 out of 10
February 17, 2025
IncentivizedVetted ReviewVerified User
I use Atera primarily for remote IT management and monitoring. The scope of our use case extends to automated patch management, real-time alerts, detailed reporting and endpoi...
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Domenico Patania
Technician - Information Technology
IT Consultant
Domenico Patania
Atera3 years of experience

Atera Review

Rating: 10 out of 10
December 12, 2024
IncentivizedVetted ReviewVerified User
We use atera for multiple functions. We use the remote desktop. We use it for ticketing and for patching. It is used for tracking time spent on issues and reporting of devices...
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Joseph Shaffer
Manager - Information Technology
Operations Manager
4TS Computers
Atera8 years of experience

My experience with Atera.

Rating: 8 out of 10
November 25, 2024
Vetted ReviewVerified User
I used Atera at my previous organization. Being an IT person, it was a new tool for me, but it was an extremely easy-to-use interface for a first-timer. It was easy to monitor...
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Aditya Singh
Administrator - Information Technology
OCI Architect
Cyret Technologies
Atera2 years of experience

Remote management made easy!

Rating: 9 out of 10
October 7, 2024
IncentivizedVetted ReviewVerified User
I find Atera very helpful for our organization. We work in the marketing industry, where remote working and team management are crucial tasks. I like its user interface, and t...
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Rishabh Parmar
Manager - Marketing
Digital marketing manager
Digi perform
Atera3 years of experience
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How Atera Differs From Its Competitors

All in One

Atera has equipped us with a better view and control over the remote management in the company and helped in setting up repeated task management. This saves us a lot of manual costs and increases efficiency, which is why our clients have a high retention rate.
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All in One

With Atera, it has become very easy to respond to user issues more quickly and efficiently. Integrating remote access tools such as any desk means we can resolve problems without being on-site, which is particularly beneficial for our remote users working from home. This capability has led to …
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All in One

We do not use all mentioned capabilities of Atera. I'm sure that there will always be more to explore. We have plans to utilize more of Atera's features but for now we focus on using it as a remote monitoring and management tool which is proving to be a success.
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Usability

I did find that Atera saved me quite a bit of time running around to individual devices and the server rooms to check for issues and manually patch the computers which were the primary reasons I was getting frustrated at.<br>Love the tool and would pitch it to the management later once again.
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All in One

The remote management and remote access features were utilised quite a lot by me in the trial period and I absolutely loved the ease of use and management of everything. An absolute time saver I will say.<br>We unfortunately did not use the paid version so cannot comment on the flexibility used.
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All in One

Atera RMM has been a valuable tool for this business as it enables them to remotely fix most of the issues with workstations located all over a large island. This suggests that Atera RMM is highly effective for remote management and troubleshooting tasks, making it an ideal solution for businesses …
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All in One

The scalability of remote access clients helps to forecast costs for new client onboarding. Billing has not been used, custom CRM is already in use.
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All in One

Keeping all of these things in one place increases really helps our workflow go smoothly. Having remote access and the credentials then needed during the remote access in one place and easily organized is incredibly useful. The organization of a company in Atera has allowed us to easily change and …
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Usability

Quickly, easily, and securely take control of endpoints using fully integrated, one click remote access tools. Perform maintenance, verify issues, and provide quick support using TeamViewer, Splashtop with lightning-fast connection speeds.
I have been able to offer services to all of my clients NOT …
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Usability

I'm still working out the automation. The realtime alerts are great, and Atera's update functions have worked when others have failed. Overall the system works very well, and while I need to get some of the automation set up still, the entire setup just works right out of the gate.
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All in One

The fixed price regardless of growth has been great. It doesn't matter how many systems we add on, as long as we only have two technicians, we are being charged the same amount. Billing and reporting aren't really of use to me yet, but perhaps in the future, I'll get that set up and we can work on …
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All in One

It certainly has decreased the number of applications we use; however, it is not perfect. We mainly use it for Ticket Tracking and Client System observation; hence, the other aspects have been completely explored. Ticketing is great as we can set priority, which is visually noticeable through good …
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All in One

As I mentioned earlier, my previous org was a product-based organization; we used to keep track of all types of inventory and user various requests, either service requests or incidents reported on their application. I can surely say Atera helped us here a lot. I will recommend everyone to use it.
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All in One

We do not utilize the billing and PSA functionality at all, as this does not apply to our use case. We are not an MSP, but using it within our internal IT department to support our own employees. However, the remaining functionality has been great and overall we are happy with Atera as an …
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All in One

The only part of Atera we did not utilize was the billing side of things. RMM, PSA and remote access were heavily used features throughout our support team. The impact was immense - it totally changed the way support technicians worked and provided better support to our clients (which made them …
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Usability

We already use Microsoft Defender Advanced Threat Protection to monitor the devices and their security. It would be nice if Atera integrated with Microsoft. But Atera picks up where Microsoft left off. The built in remote access and the Realtime monitoring you get from Atera is a nice complement …
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All in One

We are single company using the product for ourselves only. The billing has no use to us. The reporting is nice but needs to be more flexible/customizable. The remote access is the key for us. Being able to monitor the devices is also something we use a lot and has help us tremendously .
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All in One

Atera's single-platform approach has revolutionized our IT department, streamlining processes and boosting efficiency. By merging RMM, PSA, remote access, billing, and reporting, it reduces the need for multiple tools, simplifying our workflow. This integration facilitates quicker response times …
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All in One

No benefit because most of the features don't work. We are moving out and try to find the alternatives
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All in One

The all-in-one solution has made our helpdesk run a lot more smoothly. The ability to receive a ticket and then take immediate action from the same screen has greatly increased our response and completion time. Having a reliable way of monitoring and connecting to all our devices has enabled us to …
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Usability

In the question, the answer: Atera is built to simplify remote monitoring, allowing users to easily access real-time alerts, and set up automated administrative tasks to save time.
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All in One

In the question, the answer: Atera combines RMM & PSA, Remote Access, Billing, and Reporting in a single platform with a fixed price regardless of how much a business grows. We are a small company fighting against the giants, and this integration allows us to limit costs.
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Usability

We have highly benefited from all the features as it is able to allow us to get things done in a timely manner which allows us time to work on other things like ticket automation, patch management, alerts into email tickets, and invoicing. We highly benefit from this and highly recommend it.
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All in One

We highly benefit from this as the RMM and PSA features are far better than other companies I have read reviews and got input from others in the IT Field. The billing and the reporting is amazing. I really like how the reports are generated easy to navigate and how easy the remote access system is …
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Usability

Setup has been easy. It's very intuitive on setting up parameters to monitor and alert on. On the dashboard page, I'm able to get a list of the open alerts and see what is going on with my devices.
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All in One

We utilize Atera for RMM, remote access, and reporting. Some features, such as billing and ticketing, do not work well with how we operate. However, we've been able to contact Atera to voice our issues with those parts of the software, and while they may not get implemented, we feel that they at …
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All in One

Streamline of operations and knowledge: everyone within the team is able to see how things are done and can follow up without a handover or additional tasks to store knowledge. <br>As a result our customer and user service had increased significantly, we also tend to save money bo paying per user, …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

View all pricing

MSP - Pro

$129

Cloud
per month (billed annually) per user

IT Department - Professional

$149

Cloud
per month (billed annually) per user

MSP - Growth

$179

Cloud
per month (billed annually) per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atera.com/it-department…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $139 per month per user
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Product Demos

Atera 5-Minute Walkthrough

YouTube
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Features

Application Performance Management

Application performance management software monitors software to ensure performance and availability

10
Avg 7.3

Monitoring Tasks

Various types of monitoring

9.4
Avg 7.4

Management Tasks

Various tasks required to keep systems running smoothly

9.2
Avg 7.5

Remote Access

Remote access products allow users to operate devices through an internet connection.

7.8
Avg 6.9
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Product Details

What is Atera?

Atera's Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform supports organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, and recommended solutions.


Atera’s platform features:

  • Windows, Mac, and Linux agents and support

  • Proactive IT management capabilities help address potential issues before they turn into problems

  • Dozens of integrations with software including Bitdefender, Open AI, Acronis

  • Remote monitoring and management from anywhere

  • Professional service automation

  • Sessions can be started directly from an alert, ticket, or device view via AnyDesk, Splashtop, TeamViewer, or ScreenConnect

  • Analytic capabilities

  • Dynamic mobile app

Atera helps users:

  • Automate mundane tasks. Alerts can be set to proactively prevent issues for clients before they turn into problems, and minimize time spent on menial work.

  • Grow capabilities without growing expenses. Fixed cost for unlimited devices, so users can scale IT operations without growing the bottom line.


To learn more about Atera: www.atera.com

Atera Features

Monitoring Tasks Features

  • Supported: Remote monitoring
  • Supported: Network device monitoring

Management Tasks Features

  • Supported: Patch Management
  • Supported: Policy-based automation

Atera Screenshots

Screenshot of Atera’s AI-powered solution.Screenshot of Atera's process automation.Screenshot of Atera's real-time monitoring, which gives visibility and control of the IT environment.Screenshot of Atera's ticketing, where users can deliver end-user support and issue resolution at scale.

Atera Videos

AI-powered IT with Atera
Trapp- Atera Customer Stories
AI Explainer
How to streamline IT workflows with Atera

Atera Integrations

Atera Competitors

Atera Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, French, German

Frequently Asked Questions

Atera starts at $139.

NinjaOne, N-able N-sight RMM, and ConnectWise Automate are common alternatives for Atera.

Reviewers rate Remote monitoring highest, with a score of 9.1.

The most common users of Atera are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 102)

Remote management made easy!

Rating: 9 out of 10
Incentivized
October 07, 2024
RP
Rishabh Parmar
Digital marketing manager
Digi perform (Marketing & Advertising, 10,001+ employees)
Vetted Review
Verified User
Atera
3 years of experience
View profile
Use Cases and Deployment Scope
I find Atera very helpful for our organization. We work in the marketing industry, where remote working and team management are crucial tasks. I like its user interface, and there is only a slight learning curve at the beginning, so it does not take much time to learn.
Pros
  • Perfect for remote monitoring and working from home.
  • Best for providing support to clients.
  • Has ticket raising features and cost-effective
Cons
  • Automation customization can be improved.
  • Few integration options.
  • It may not be a bit for larger MSPs.
Likelihood to Recommend
It can be an excellent choice for medium to small MSPs, but it can be improved regarding scalability, automation + multiple support. It supports real-time monitoring, so there is no delay problem in the team, and it is well suited for IT and support companies. If Atera can improve customization and automation and have fewer compliance needs, it can also be fit for large MSPs.

Simplified Remote Monitoring and Management tool.

Rating: 9 out of 10
Incentivized
October 22, 2024
Verified User
Manager in Information Technology
Mining & Metals Company, 1001-5000 employees
Vetted Review
Verified User
Atera
16 years of experience
Use Cases and Deployment Scope
In our organization, Atera is integrated with the remote desktop tool AnyDesk to securely connect to remote systems for remote IT support and monitoring devices if an IT Ticket is raised. Atera helps to streamline remote access and IT ticket management all in one place, allowing the quick resolution of client issues without being physically present. The integration with AnyDesk provides secure, low-latency connections, allowing fast, safe, and reliable remote troubleshooting. This product helps our organization majorly with IT ticket management, connecting to remote connections, and improving response times.
Pros
  • Seamless Remote Access with AnyDesk.
  • A ticketing system that routes tickets to the appropriate support staff.
  • Interactive dashboard that displays real-time metrics, such as tickets, alerts, and statuses.
Cons
  • Atera doesn't have a dedicated mobile app.
Likelihood to Recommend
Atera is best suited for IT Ticketing, remote monitoring, and management.

A remote monitoring and management tool

Rating: 7 out of 10
March 13, 2025
Verified User
Engineer in Engineering
Computer Software Company, 201-500 employees
Vetted Review
Verified User
Atera
2 years of experience
Use Cases and Deployment Scope
We have used Atera, the remote monitoring and management tool to easily troubleshoot problems that arise to our customers. It helps with any hardware or network issues that we can then reproduce and fix using Atera without the need to talk to the customer on the phone and instruct them on which steps to take.
Pros
  • A lot of quality updates to the software
  • Remote connections and monitoring
  • Support for various platforms
Cons
  • Support for mobile and tablets could be better
  • Integration with third party software
  • Pricing could be less steep
Likelihood to Recommend
Atera is well suited for business whose clients are more frequent to need assistance. With Atera, the need for phone calls is abolished. If a business is smaller and the number of customers is limited, Atera might be an overkill. In that case, I think the steep pricing just isn't worth it.

Best remote management tool for IT Professionals

Rating: 10 out of 10
Incentivized
October 11, 2022
SM
Swapnil Madiwale
Technology Lead
V ARCHITECTURE PTY LTD (Architecture & Planning, 11-50 employees)
Vetted Review
Verified User
Atera
1 year of experience
Use Cases and Deployment Scope
We had limited use of the software in our company but I trialed it for remote management solution for managing the 25 plus computers with some being offsite. We had issues with people not having the latest patches for windows and other software products that we used and needed a solution for these.
Pros
  • Management of devices
  • Remote access
  • Network Discovery
Cons
  • The billing tool
  • Everything in the cloud
  • the other stuff is actually good and we did not feel it lacked anything
Likelihood to Recommend
A specific scenario would be for a sole IT professional who provides services either to multiple clients of a sole IT manager in the company who works on many devices internally could use Atera for keeping a tab on all the applications, software patches and assisting users in resolving issues.

The best cloud-based remote monitoring and management (RMM) software.

Rating: 1 out of 10
March 25, 2023
AI
Ali Ikram
IT Officer
Patina Maldives, Fari Islands (Hospitality, 201-500 employees)
Vetted Review
Verified User
Atera
1 year of experience
Use Cases and Deployment Scope
Atera RMM is a top-performing cloud-based RMM software that is ideal for managing and monitoring servers and clients remotely. It is notable for its fast remote connections, easy installation process, and efficient patch deployment capabilities. Overall, it seems to be a reliable and convenient tool for businesses looking to streamline their remote management processes.
Pros
  • Remote Connection
  • Patch Deployments
  • Client Monitoring
Cons
  • Manually assign user friends name to clients
  • Quick remote to client buttons on main dashboard
Likelihood to Recommend
One of its key highlights is the ease with which it allows users to create hardware inventory, which can be a major time-saver for businesses managing a large number of devices. Additionally, the ability to install to new clients with just one click is a significant advantage for businesses that need to quickly set up and manage new devices. Overall, Atera RMM seems to be a highly efficient and user-friendly tool that can help businesses streamline their IT management processes.
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