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Atlassian Confluence is a versatile tool that organizations use to enhance collaboration and knowledge sharing. Users have found it to be …
Starting at $10 per month
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What is Confluence?
Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.
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Popular Features
- Document collaboration (104)9.090%
- Access control (102)8.787%
- Notifications (107)8.282%
- Search (107)6.868%
Reviewer Pros & Cons
Pricing
Free
$0
Cloud
Free for 10 Users
Standard
$5
Cloud
Per User Per Month
Premium
$10
Cloud
Per User Per Month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/conf…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $10 per month
Product Demos
Confluence-Demo: Unterseiten bis in beliebige Tiefe anlegen
YouTube
Atlassian Confluence 101 - Delete and Restore a Page
YouTube
Atlassian Confluence 101 - Organize Pages
YouTube
Sibling Tabs User Macro for Atlassian Confluence
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Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Confluence?
Confluence aims to give you the power to create anything and everything, from meeting notes, project plans, product requirements, and more. Include multimedia, dynamic content, and make your work come to life.
Share PDFs, Office docs, images, and more in Confluence. Automatic versioning, instant previews, full-text search, and pinned comments make it easy to manage your files.
Share PDFs, Office docs, images, and more in Confluence. Automatic versioning, instant previews, full-text search, and pinned comments make it easy to manage your files.
Confluence Features
Project Management Features
- Supported: Task Management
- Supported: Workflow Automation
- Supported: Mobile Access
- Supported: File tracking
- Supported: Tagging
- Supported: Search
- Supported: Integrates with other Project Management Tools
- Supported: Visual planning tools
Communication Features
- Supported: Status updates and activity feed
- Supported: Notifications
- Supported: Comments and feedback
- Supported: Discussions
- Supported: User directory and online status
- Supported: Sharing and privacy
- Supported: Internal knowledgebase
File Sharing & Management Features
- Supported: Versioning
- Supported: Document files
- Supported: Image files
- Supported: Video files
- Supported: Audio files
- Supported: Document collaboration
- Supported: Shared folders
- Supported: Access control
- Supported: Advanced security features
- Supported: Integrates with Google Drive
- Supported: Device sync
- Supported: Web interface
- Supported: File change notifications
- Supported: Simultaneous editing
Confluence Integrations
Confluence Competitors
- Microsoft Yammer
- Microsoft SharePoint
- OpenText Vibe
- Socialtext (discontinued)
- Traction TeamPage
- HCL Notes
- OpenText Enterprise Content Manamagement (ECM)
Confluence Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.
Confluence starts at $10.
Reviewers rate Integrates with Outlook highest, with a score of 9.6.
The most common users of Confluence are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Atlassian Confluence is a versatile tool that organizations use to enhance collaboration and knowledge sharing. Users have found it to be an effective solution for various use cases across departments and teams. For example, Confluence serves as a central document system for product owners and product management, storing important project documents and related information. It is also used as an internal Wikipedia and knowledge base, providing how-to guides, descriptions, and tracking project status.
Confluence plays a crucial role in facilitating communication and coordination within organizations. It helps teams effectively share knowledge, onboard new employees, and provide assistance to other teams by finding configuration files and debugging information. Many users appreciate its ability to document procedures and information in an easily accessible way, creating a centralized repository for organizational documentation.
With its wide range of features, Confluence is utilized for collaboration, project management, process and quality management, and knowledge management. It enables teams to coordinate tasks more easily, ensuring everyone has access to the necessary information. The software is also valued by IT departments as a knowledge base and internal web space. Additionally, it serves as a valuable agile tool for custom development services, providing a centralized place for documentation and integration with other tools.
Overall, Atlassian Confluence offers a robust platform for enhancing teamwork and knowledge sharing within organizations. Its versatility makes it suitable for various industries and departments, improving communication, productivity, and information accessibility.
Users recommend using Confluence for creating, storing, and retrieving business-critical resources. They suggest using Confluence for documentation work, especially in an agile project management environment. Users find Confluence to be a great tool for remote teams to work together and increase efficiency. They also recommend it for team collaboration and seamless project work. Users suggest using Confluence to eliminate communication gaps and improve visibility and backtracking. They think Confluence is excellent for sharing information and integrating with other tools. Additionally, reviewers recommend Confluence for workplaces with flexible schedules and remote working. They suggest considering Confluence when using other Atlassian tools for excellent integration. Users recommend using Confluence for team development documentation and any type of organizational documentation needs. They find Confluence easy to use and believe it makes documentation fun and easier to record. Users suggest using Confluence along with Jira for the best experience. They also recommend establishing a system for creating neat Confluence pages. Users suggest considering Confluence if already using the Atlassian suite but mention the need for improvements in integrations and editing abilities. Additionally, users recommend Confluence only if using Jira, as it may save money compared to other options. However, they suggest considering other options if complicated needs are required.
Attribute Ratings
Reviews
(26-50 of 126)Companies can't remove reviews or game the system. Here's why
Confluence is being used across all departments of our company: IT, business development, HR. Each of those areas has it's own customised way of dealing with knowledge pages, but at the same time we are able to cross-reference and easily exchange information and details. We are also using a standarised sharing workflow, with the ability to control access on various levels, be it for single staff members, teams, or departments.
- Integration with JIRA software is crucial for any software department that is also using other tools from Atlassian Suite.
- Access control via team and team members sharing.
- Easy control over documentation structure - creating links, embedded documents, folders structure.
- Documents formatting can be fiddly and problematic. Sometimes we find ourselves in a situation, where we just use basic document formatting to avoid spending extra time trying to get more advanced formatting in place.
- There is no way of real-time collaboration when editing documents in Confluence. This is a standard feature for Google Drive, and Confluence would heavily benefit of having a similar system in place.
- General user interface is not exactly the most user-friendly. We had multiple cases of team members complaining about how complicated its interface is, and requesting extra training.
[Atlassian] Confluence is used in two primary ways within Cisco AppDynamics. The first use case is for internal documentation, where we use [Atlassian] Confluence across nearly all departments for documentation surrounding internal services, directories, glossary of terms, high level project planning, reporting and dashboarding, and policies/procedures.
The second use case is for our public facing customer documentation of our software. This saves use the time and headache of building our own solution to provide docs, and since our target customers tend to be in the tech field, most have familiarity with navigating Confluence's UI.
The second use case is for our public facing customer documentation of our software. This saves use the time and headache of building our own solution to provide docs, and since our target customers tend to be in the tech field, most have familiarity with navigating Confluence's UI.
- Straightforward display of page trees and click paths.
- Fairly freeform content development that can be used for a variety of use cases.
- Solid template support to help minimize overhead on repetitive or frequently used actions.
- Good permission control with self service capabilities.
- Excellent plugin marketplace with a near infinite set of solutions for any scenario.
- Data Center is taking a back seat to Cloud. This leaves companies with internal policies against the usage of cloud apps for storing highly confidential data in a tough place.
- Search in Data Center is wildly inaccurate.
- Some "basic" functionality such as page views and document workflows only come with expensive add-ons.
May 06, 2021
Robust Document Management System
Score 9 out of 10
Vetted Review
Verified User
We use Atlassian Confluence as documentation/wiki for the entire organization. It addresses our need for a centralized document management system. We call it wiki/intranet.
- Version control of pages
- Transparent and easy for users to use with minimal training to non-technical staff
- Robust and reliable tool
- Self-hosted so we don't have to share data with anyone
- Performance can be improved
- Excel integration available without third-party add-on
Atlassian Confluence is our central document system for Product Owners and Product Management. It is also our central workspace for team members to collaborate for Product initiatives and research. It is primarily used by our Product team, but is the source of reference for materials and work across the entire organization. It addressed the need of a centralized and organized repository of documentation, meeting notes, and research findings.
- The template feature for creation of a "page" is really good. Default templates are excellent.
- The ability to share and for our remote team to collaborate on it is easy to learn and use.
- The tie-in to Jira and Slack are very helpful for some side-conversations
- It can be very easy to end up with a disorganized mess if you're not careful with how you structure your setup and how many people you have creating pages in the shared team spaces
- Sometimes you just can't get formatting for the page to line up nicely. A great example of this is with indentation and line spacing.
- If you have alerts setup on a page and a person is making multiple changes and publishing each separately, you can get far too many individual alerts sent to your email
- More technically minded people tend to dislike the user experience
Atlassian Confluence is a great collaboration tool for my organization which allows us to seamlessly work cross departmentally more autonomously. My colleagues and I currently use it for Sales, Marketing, Product and Support documentation which has been very useful given we are all remote working coast to coast. The tool has made it easier to do our jobs faster and provide timely responses to our customers.
- Keeps documents organized and filed for easy searchability by teams
- Easy to use and quick adoption by team members
- Breaks down silos and creates a more transparent environment
- UI can always look to improve but I wouldn't necessarily say its a con just an area to continuously improve on
- More intuitive tagging/filtering
Atlassian Confluence is a collaboration platform that we use in our organization to enhance the way we work and cultivate teamwork and collaboration through improved knowledge sharing. The platform is open and comes with a simple user-interface [that] allows our organization to build collaborative work spaces that allow our staff to work easily on various tasks and projects on time. It's reliable and has helped us grow our portfolio easily.
- Helps us create dedicated work spaces giving our staff comfort and proper environment to work on assigned tasks and projects.
- The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability.
- It's affordable and fits well in all organizations allowing them to grow their workflow easily.
- Some of our less tech-savvy users had a steep learning curve in understanding how to use the platform reliably.
- Customer support is available in English and this may pose a hindrance to users who communicate in other languages.
April 30, 2021
Modern knowledgebase with easy editing for your company.
Atlassian Confluence is used as the main knowledge base across all departments. It is used internally only; customer facing knowledge base article are published in separate applications.
We are addressing the following needs with the platform:
- Provide how-to's and descriptions for each teams' projects and track the status of projects
- Provide how-to's and descriptions for other teams so they know where to find configuration files, how to start or stop services and generally help debugging issues
- Provide company wide organigrams, and policies
- Keeps an edit history so you can track who made changes and what changed
- The editor automatically saves your drafts so you won't lose any content if you accidentally close your browser
- Creating and linking pages, creating indexes, etc. is easily done via templates.
- It is not possible (ootb) to collaboratively work on a site (like gsuite offers)
- The editor can get sticky after a while and not let you enter characters or it will jump around
- Creating templates is rather complicated.
April 29, 2021
Good Collaboration and knowledge sharing tool
Atlassian Confluence is used across the organization for knowledge sharing and collaboration. This is our one-stop tool to document all business-related research and any other info which we want to publish. This info can be easily used by other teams. Team calendars are also easy to manage using Confluence. Basically, for us, this is kind of a knowledge base that is easy to update and share.
- Easy collaboration-Multiple team members can work on same document.
- Integration with various tools like JIRA, Gliffy etc.
- Search option is very good. We can easily find out related pages with few keywords
- Restricted access option for better security.
- Page share option is great to notify other stakeholders.
- sometimes its slow responsive .It will be great if Atlassian can improve the UI response time.
- More page format options should be there.
- Not that easy to use for new users.
April 29, 2021
Confluence Review
Confluence is being used as a source of documentation across many areas of our company. I am in the technology department, so I use it mostly with our technology products. It helps share documentation easily across our company.
- Documentation
- Integrations of different charts
- Permissions
- I think the user experience is not the best. It is not the easiest product to use and doesn't have a great look and feel
April 29, 2021
Nice project management software
Atlassian Confluence is being used for project management. We are sharing all the project documents and related information within the Atlassian platform. It really helps project participants to understand project scopes and processes. It is being used across the whole company.
- Project documentation
- Data organization
- Project scope visualization
- It could have a better UI
- It could use some AI to organize the data
In the past, we've used Confluence to store nearly everything: onboarding documentation links to resources, basic client details, new projects coming down the pipe. We've changed that approach to be more minimalistic and only use Confluence for a specific project or two since we can maintain that other information through other sources.
- Integration with other Atlasssian projects.
- Editor basics
- Tools/extensions
- Document organization
- Overall navigation of system
- Document formatting
April 28, 2021
Atlassian Confluence Review
We use Atlassian Confluence almost like an internal Wikipedia for the entire company. It is a knowledge base and recording center for all information. Every department uses it and we use a lot of features in it. Each business unit gets a "space" to put their pages in. From there is it s directory/folder like structure with each page being a piece of documentation. Attachments are usually avoided in place of just putting the information in the actual page.
- Markdown Support
- Organization by document, folder, space
- Ability to favorite or watch pages
- Email digests of changes
- Hard to collaborate/edit at the same time
- Search is hit or miss
- Feels SLOW to use
April 28, 2021
Confluence has helped our project teams get organized and onboard faster than ever before!!
We are currently using it for all project internal scrum meetings to take notes, action items etc. It has been a great collaboration tool to keep everything centralized and assign tasks to members of the team. Also really like how easy it is to go back and view previous notes from earlier meetings.
- Tagging
- Assign Tasks
- Link to Jira
- User Experience
- Ability to choose your Feed
- Create your own templates
April 28, 2021
Confluence is great for a growing organization.
We used Atlassian Confluence across our whole organization. Our sales team, design and web development team and our client management team. We also used it to store all our systems and processes and communication.
What it helped us do was keep everything in one place and be able to find it easily.
What it helped us do was keep everything in one place and be able to find it easily.
- They make great templates for everything we needed.
- Organization of documents was decent
- Having all their tools connected was a great asset for us
- Finding our documents was confusing at first.
- The organization and connection to their other products is confusing. Though they have been improving it slowly.
- User management across all platforms could be improved.
Atlassian Confluence is being used throughout our entire organization to document tasks, create meeting agendas, integrate with Jira to create tasks from meetings, create how-to articles on workflows and procedures, and much more. It solves many problems for us, though the main one is documenting knowledge of the workings of the organization so that others, including new hires, are onboarded faster.
- The text editing tools and options for Atlassian Confluence have come a long way from where they started initially.
- Collaborative editing is fantastic when you have multiple individuals providing knowledge to an article or putting together documents.
- Version control is a must and Atlassian Confluence does it well.
- Importing documents from Google Drive would be fantastic. Exporting would be great too! Sometimes you need to share a document with someone outside of the organization and don't want to create a user in Atlassian Confluence for them.
April 27, 2021
Great documentation platform
Atlassian Confluence serves as the internal wiki site for my organization. It is a shared knowledge portal where people can go to get information and where each department of the company can edit their own pages. Our business has benefited greatly from using such a powerful tool where all information is centrally stored and easily preserved.
- Links to Jira perfectly
- Easy to create spaces and pages
- Easy to manage access permissions
- Searching can be difficult within Confluence - lots to filter through
April 27, 2021
The best Collaborative Documentation Tools in the market
The whole documentation database is currently being hosted within Atlassian Confluence. It is being able to support around 15000+ employees and it seems to have almost around 10 documents on an average being created modified every second. It basically solves the problem of setting up a dedicated team collaborative documentation system for the company, which can itself cost quite some time and human labor and a fortune to scale.
- Scale
- Access controls
- Integration with third party tools
- Better support for charts and drawings
April 27, 2021
Confluence all the way
Atlassian Confluence is used across the entire organization along with Atlassian JIRA. On the engineer side we use it to write technical reports and document issues, features. Confluence helped us being more organized overall
- Customizations
- Organization
- Integration with Atlassian JIRA
- It's not very easy to use at start
April 15, 2021
Our team's use of Confluence
Confluence has helped our organization more effectively communicate processes, product information, and organizational documentation. We are a global organization and having information in one spot enables us to house all information in a single spot. We can easily update and add content as needed and all our materials can be easily searched. Because our team has many smaller offices around the world, this tool allows us to keep everyone updated on changes and updates on products and processes.
- Spaces allow teams to house information specific to their team.
- Search option allows you to easily find relevant information.
- Templates provide consistent themes.
- Integration with different systems we use (i.e. JIRA).
- Isn't always intuitive.
- Support is all cloud based documentation.
April 14, 2021
Confluence for documentation a no brainer for IT teams!
We use Confluence for documentation purposes within various teams and for company wide documentation as well.
- Security granularity for sharing across teams.
- Ease of importing images and other documents.
- Export pdfs and shareable files.
- Integration with Jira.
- Importing xls files.
April 30, 2020
Great!
Score 9 out of 10
Vetted Review
Verified User
Being used as a central collaborative platform, and integrating with other services, Confluence is the ideal product to create an internal knowledge base and intranet for any business.
- Collaboration.
- Ease of use.
- Integration.
- Further support for SSO/Oauth without additional cost.
- For on prem, automatic updates through UI.
- Live view of edits whilst authors edit document (that is, having the page update in real time, as editing mode does).
December 18, 2019
A Major Organizational Value-Add If your Culture is Right
Bepress adopted Confluence as our company-wide Wiki, to varying degrees of uptake in different departments. The vision was to have the knowledge sets required to do each business function existing in parallel on Confluence to how it exists in employee's brains, however, this is only as strong as the weakest link and invariably some departments had more valuable Confluence pages than others depending on how invested they were in documenting and maintaining.
- Excellent page hierarchy tools.
- Simple but useful word processing features.
- The product relies on the uptake of users (and strong QA processes) to ensure compliance.
- Display bugs with large tables.
November 17, 2019
Great for Team Projects
We use Confluence to keep track of projects. Each employee can access the project specs for their team, see what their individual duties are, and check them off when done. It shows in real time what has been done and what's left to finish. Each team member can make notes, attach links, or anything related to the project to let others know what they did.
- Allows team members to track project status
- Allows team members to track their individual tasks
- Allows team members to add links
- Allows sharing of project status with non-team members
- It's not very user friendly, take advantage of the tutorials
October 05, 2019
Associate DevOps' year long approach at Confluence
Confluence is the WGU wiki system for documentation across the entire company. It is encouraged as the 1 stop shop for most departments with a few that choose to use SharePoint or Service Now instead.
This is a helpful place for meeting notes, collaborate on tutorials and a handy storage for management tool links.
This is a helpful place for meeting notes, collaborate on tutorials and a handy storage for management tool links.
- Great support out there since its widely used.
- Very customizable with themes and color combinations.
- Collaborative editing options.
- A plethora of add-ons to customize your experience.
- Migrations of data can be difficult.
- Backup service breaks so you're better off manually backing up.
- The log-analyzer can sometimes treat symptoms, but may not see the root cause to a problem with the system.
October 04, 2019
Atlassian Confluence - Easy and Intuitive Knowledge Sharing
Atlassian Confluence is being used across my entire division to support knowledge management and communication across all aspects of software development. Our project managers use it for status reporting by leveraging its strong integration with JIRA, our software developers use it for technical documentation, decision logs, and cross-team collaboration. Our scrum masters use it for recording sprint ceremonies including retrospective details. I can't think of a single job function that doesn't use Confluence on a daily basis.
- Confluence's In-Built Charts and reports make it really easy to construct detailed reports that clearly show the status of projects, defect backlogs, etc, in a digestible manner
- Confluence's Permission model is very robust and enables you to allow and disallow access to certain areas of Confluence based on users and groups, making it easy to control sensitive information.
- Confluence's Query language can be fairly obtuse, and it'd be great to see Atlassian build a visual query builder to make constructing queries easier.
- Feature Discovery - Atlassian could do a better job of helping users discover its vast number of features. Sometimes I'll say "I wish Confluence could..." and one of my colleagues has discovered a way to do that. Features are generally easy to use, once you know they're there.
- Paid plugins - For an expensive tool such as Confluence, I'd like to see Atlassian start to buy up and incorporate some 3rd party plugins that provide exceptional value as part of the core product, rather than relying on end-users to implement those plugins correctly.