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Confluence

Confluence

Overview

What is Confluence?

Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.

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Recent Reviews

TrustRadius Insights

Atlassian Confluence is a versatile tool that organizations use to enhance collaboration and knowledge sharing. Users have found it to be …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Document collaboration (104)
    9.0
    90%
  • Access control (102)
    8.7
    87%
  • Notifications (107)
    8.2
    82%
  • Search (107)
    6.8
    68%

Reviewer Pros & Cons

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Pricing

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Free

$0

Cloud
Free for 10 Users

Standard

$5

Cloud
Per User Per Month

Premium

$10

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/conf…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 per month
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Product Demos

Confluence-Demo: Unterseiten bis in beliebige Tiefe anlegen

YouTube

Atlassian Confluence 101 - Delete and Restore a Page

YouTube

Atlassian Confluence 101 - Organize Pages

YouTube

Sibling Tabs User Macro for Atlassian Confluence

YouTube
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.2
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

7.9
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

7.9
Avg 8.1
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Product Details

What is Confluence?

Confluence aims to give you the power to create anything and everything, from meeting notes, project plans, product requirements, and more. Include multimedia, dynamic content, and make your work come to life.

Share PDFs, Office docs, images, and more in Confluence. Automatic versioning, instant previews, full-text search, and pinned comments make it easy to manage your files.

Confluence Features

Project Management Features

  • Supported: Task Management
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Internal knowledgebase

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Confluence Competitors

Confluence Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.

Confluence starts at $10.

Microsoft Yammer, Microsoft SharePoint, and OpenText Vibe are common alternatives for Confluence.

Reviewers rate Integrates with Outlook highest, with a score of 9.6.

The most common users of Confluence are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(2106)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Atlassian Confluence is a versatile tool that organizations use to enhance collaboration and knowledge sharing. Users have found it to be an effective solution for various use cases across departments and teams. For example, Confluence serves as a central document system for product owners and product management, storing important project documents and related information. It is also used as an internal Wikipedia and knowledge base, providing how-to guides, descriptions, and tracking project status.

Confluence plays a crucial role in facilitating communication and coordination within organizations. It helps teams effectively share knowledge, onboard new employees, and provide assistance to other teams by finding configuration files and debugging information. Many users appreciate its ability to document procedures and information in an easily accessible way, creating a centralized repository for organizational documentation.

With its wide range of features, Confluence is utilized for collaboration, project management, process and quality management, and knowledge management. It enables teams to coordinate tasks more easily, ensuring everyone has access to the necessary information. The software is also valued by IT departments as a knowledge base and internal web space. Additionally, it serves as a valuable agile tool for custom development services, providing a centralized place for documentation and integration with other tools.

Overall, Atlassian Confluence offers a robust platform for enhancing teamwork and knowledge sharing within organizations. Its versatility makes it suitable for various industries and departments, improving communication, productivity, and information accessibility.

Users recommend using Confluence for creating, storing, and retrieving business-critical resources. They suggest using Confluence for documentation work, especially in an agile project management environment. Users find Confluence to be a great tool for remote teams to work together and increase efficiency. They also recommend it for team collaboration and seamless project work. Users suggest using Confluence to eliminate communication gaps and improve visibility and backtracking. They think Confluence is excellent for sharing information and integrating with other tools. Additionally, reviewers recommend Confluence for workplaces with flexible schedules and remote working. They suggest considering Confluence when using other Atlassian tools for excellent integration. Users recommend using Confluence for team development documentation and any type of organizational documentation needs. They find Confluence easy to use and believe it makes documentation fun and easier to record. Users suggest using Confluence along with Jira for the best experience. They also recommend establishing a system for creating neat Confluence pages. Users suggest considering Confluence if already using the Atlassian suite but mention the need for improvements in integrations and editing abilities. Additionally, users recommend Confluence only if using Jira, as it may save money compared to other options. However, they suggest considering other options if complicated needs are required.

Attribute Ratings

Reviews

(51-75 of 126)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
Great for creating company documentation and/or manuals. Being able to create spaces makes organizing your wiki easier. It is better than many free or cheap/open-source alternatives where you would have to do a lot more work to create something similar. Having add-ons for further features is excellent.
Bailey Troutt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Atlassian Confluence is the best project management software for each and every type of organization regardless of their size and working resources. Moreover, this product is beneficial enough to make my work history at a safe place for longer period of time. I would definitely recommend it to others to take benefit out of it.



Michael Gibson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We find it can be a good "knowledge base" for projects and ideas. You can load up process ideas and finalised processes easily, documents, tables for marking off progress. I personally find the design and styling uninspiring and I think that is why usage in the team is lower than I would like.
September 24, 2019

Simplicity at its core

Kaleb-John Loo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Atlassian Confluence is well suited for managing a knowledge base for an organization. It is easy to search for information that one may need about a particular project or subject. It is, however, more of a wiki and less of a document management platform, so if there is a need to manage heavy documents, then this may not suit that need.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The Service Desk utilizes the Confluence sections where access has been granted for customer visibility so that when they are looking to submit a ticket, it gives recommended solutions prior to submitting the ticket. Also, from the agent side on the Service Desk, they will be giving a few possible solution documents to the ticket in question. We have not built out our documentation that much, but I can see this being EXTREMELY helpful for troubleshooting tickets.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Atlassian Confluence is great as a central place to take and store meeting notes. It's also very nice because multiple people can edit the same page at the same time. It is also a fantastic place to store project status information to make it easily accessible to many people. We find that because Confluence is so easy to use that our employees are much better at creating documentation and keeping it up to date.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Confluence is very good in situations where you need to share with the customer what are your instructions and procedures to resolve a specific problem. When asked, you only need to send him the knowledge-base article as a proof of work. We also use it to share this kind of information with the overseas team, as we are in a country and some of our coworkers live in another country far away.
Hilary Hobbs | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Large companies would do well with Confluence. Small companies who don't need broad communication would be wasting money. It's hard to get important info easily accessed with larger companies, and Confluence allows that information to be readily available to anyone who needs it, regardless of position.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Organizations that are fast-growing and/or geographically dispersed would benefit from Atlassian Confluence. Where things move quickly, it's helpful to have all processes and systems documented so new hires and other teams do not have to rely on individual people passing the information along. They can find everything they need in Confluence.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Very good support for all main scenarios such as team collaboration on documents, organization of work and tracking the progress. It provides a clean, nice view of the actual version of documents of any kind, including graphics, schemes, and diagrams, etc. Supports mobile devices with a responsive interface, allowing us to keep in touch with other content creators on the go.
Ben Williams | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It's great for engineering and software teams who need quick access to software notes and details. It is even better if you use other Atlassian products as the idea integration is through other tools by Atlassian.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Highly likely to recommend especially if IT organization is using JIRA. They work well together and it can be a good replacement for SharePoint if you are using that for housing requirements on IT projects. Easy to work with support team when issues do come up, create a ticket and response time is very good.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Confluence can link to Jira and be utilized as part of your project management solution. I think if you are using Jira this application may make sense to utilize for tracking all important details. However, I haven't seen other projects that have a connection to Jira to say that this is the best product available. With big projects, the document trail seems to be a little messy.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
If you use JIRA and need a basic documentation/intranet, Atlassian could be a natural choice.

If you want a really flashy or dynamic intranet, you might want to choose something with better graphics/interaction, etc.
Rounak Jangir | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
If you want to write something down-- it may be design flow, project document or something else-- Atlassian Confluence is just the best option to use. It has lots of plugins available like Gliffy and Codeblock, which makes your doc more clean. Outside this scenario, I think it is not well-suited. One more thing-- it is too costly to use it on your own.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Confluence is great at democratizing content creation, managing short projects or activities, and distributing content to a large audience. It falls down due to the lack of a content creation work flow, content findability, and viewing/editing Word/Excel documents within the platform.
Johnny Stevens | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
If you are looking for a CMS-style, text to web document system, and you don't have access to Google, then Confluence is a viable option. Its tight integration to JIRA makes it more useful than Google in our scenario, although I often wonder if we would do ourselves a favor and write some Google Scripts to tighten that end of the integration and drop Confluence.
December 12, 2018

Collaborating Confluence

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have a new product design with many features that needs input from multiple departments in terms of its appearance, user friendliness, safety concerns, engineering design concepts, and manufacturing inputs for each feature. Having a table listing all features that allows simultaneous multi-department editing enables more efficient design review and shorter development cycle.
Clay Horste | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Atlassian Confluence to organize our software development and IS teams. We use it for meeting agendas, documenting software releases, documenting server updates, policies, procedures. We don't, however, use it for documenting software development requirements or for documenting QA test cases. Confluence feels like it could go the extra steps and provide a good place for documenting the actual creation of software, but we still end up going to other vendors for those items.
Ammar Aldaffaie | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
If you ever need a site where you can share knowledge and maintain documentation, this is one of the best options. You might have heard of SharePoint, which is similar in a lot of ways. Confluence is very modern and flexible. This is great if you have a team of developers who need to document their process and use of the software or provide documentation to agents.
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