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Confluence

Confluence

Overview

What is Confluence?

Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.

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Recent Reviews

TrustRadius Insights

Atlassian Confluence is a versatile tool that organizations use to enhance collaboration and knowledge sharing. Users have found it to be …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Document collaboration (104)
    9.0
    90%
  • Access control (102)
    8.7
    87%
  • Notifications (107)
    8.2
    82%
  • Search (107)
    6.8
    68%

Reviewer Pros & Cons

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Pricing

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Free

$0

Cloud
Free for 10 Users

Standard

$5

Cloud
Per User Per Month

Premium

$10

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/conf…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 per month
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Product Demos

Confluence-Demo: Unterseiten bis in beliebige Tiefe anlegen

YouTube

Atlassian Confluence 101 - Delete and Restore a Page

YouTube

Atlassian Confluence 101 - Organize Pages

YouTube

Sibling Tabs User Macro for Atlassian Confluence

YouTube
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.2
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

7.9
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

7.9
Avg 8.1
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Product Details

What is Confluence?

Confluence aims to give you the power to create anything and everything, from meeting notes, project plans, product requirements, and more. Include multimedia, dynamic content, and make your work come to life.

Share PDFs, Office docs, images, and more in Confluence. Automatic versioning, instant previews, full-text search, and pinned comments make it easy to manage your files.

Confluence Features

Project Management Features

  • Supported: Task Management
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Internal knowledgebase

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Confluence Competitors

Confluence Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.

Confluence starts at $10.

Microsoft Yammer, Microsoft SharePoint, and OpenText Vibe are common alternatives for Confluence.

Reviewers rate Integrates with Outlook highest, with a score of 9.6.

The most common users of Confluence are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(2106)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Atlassian Confluence is a versatile tool that organizations use to enhance collaboration and knowledge sharing. Users have found it to be an effective solution for various use cases across departments and teams. For example, Confluence serves as a central document system for product owners and product management, storing important project documents and related information. It is also used as an internal Wikipedia and knowledge base, providing how-to guides, descriptions, and tracking project status.

Confluence plays a crucial role in facilitating communication and coordination within organizations. It helps teams effectively share knowledge, onboard new employees, and provide assistance to other teams by finding configuration files and debugging information. Many users appreciate its ability to document procedures and information in an easily accessible way, creating a centralized repository for organizational documentation.

With its wide range of features, Confluence is utilized for collaboration, project management, process and quality management, and knowledge management. It enables teams to coordinate tasks more easily, ensuring everyone has access to the necessary information. The software is also valued by IT departments as a knowledge base and internal web space. Additionally, it serves as a valuable agile tool for custom development services, providing a centralized place for documentation and integration with other tools.

Overall, Atlassian Confluence offers a robust platform for enhancing teamwork and knowledge sharing within organizations. Its versatility makes it suitable for various industries and departments, improving communication, productivity, and information accessibility.

Users recommend using Confluence for creating, storing, and retrieving business-critical resources. They suggest using Confluence for documentation work, especially in an agile project management environment. Users find Confluence to be a great tool for remote teams to work together and increase efficiency. They also recommend it for team collaboration and seamless project work. Users suggest using Confluence to eliminate communication gaps and improve visibility and backtracking. They think Confluence is excellent for sharing information and integrating with other tools. Additionally, reviewers recommend Confluence for workplaces with flexible schedules and remote working. They suggest considering Confluence when using other Atlassian tools for excellent integration. Users recommend using Confluence for team development documentation and any type of organizational documentation needs. They find Confluence easy to use and believe it makes documentation fun and easier to record. Users suggest using Confluence along with Jira for the best experience. They also recommend establishing a system for creating neat Confluence pages. Users suggest considering Confluence if already using the Atlassian suite but mention the need for improvements in integrations and editing abilities. Additionally, users recommend Confluence only if using Jira, as it may save money compared to other options. However, they suggest considering other options if complicated needs are required.

Attribute Ratings

Reviews

(76-100 of 123)
Companies can't remove reviews or game the system. Here's why
Chris Snelling, CFA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • I can't quantify this with dollars, but having all information in one place and having one place to collaborate on projects has definitely been more productive than without using Confluence.
Jayant Rana | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Compared with many developments, project management and collaboration tools with the same richness of features, and especially for the improved communications and optimization brought back to the organization that really uses them.
  • Atlassian tools are not expensive.
  • It makes good collaboration with other Atlassian products and because of which makes itself better than for that price.
Holly Wallace Nielsen | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Overall, I think the impact of Confluence has been positive. As a remote team, it simplifies process and communication for us.
  • Confluence streamlines group work and tasks to make it clear who is doing what they should be doing
  • Some of my employees do complain that confluence is hard to use and that they can't navigate around very well.
Michael Gaylord | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Incentivized
  • It has helped with communication in a positive way
  • Due to its confusing interface it can be hard for non-technical members of the team to adopt and contribute
  • It is a great central repository of information that the company can refer to whenever requirements need to specc'ed or discussed
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • I work on many different projects at the same time, and it has been easier to find certain assets/documents than previous tools we have used.
  • It has especially allowed me to work much more efficiently with our design team as I don't have to constantly bother them for design updates
  • From a overall business perspective, it is still too early to tell what the ROI is, but I believe it will be positive.
Alexandria Alvarez Gerbasi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Our company has gained visibility into projects as our consultants log their hours in Jira. This helps us generate P&Ls per project which has been very positive.
  • Our company has gained the ability to share knowledge in an easy fashion. This is positive for our entire organization and facilitated the ease of knowledge transfer.
  • Our company has gained the ability to work collaboratively on documents. This is positive as we have version control on documents.
Gil Lopez CTS ING | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Keeping many of the training documents and procedural processes in one location and in a single searchable base is efficient to say the least.
  • Integration with calendaring and HR programs provide economy of scale and uniformity of use.
  • Universal accessibility from many platforms minimize learning curves and increases adoption and regular use by staff.
January 12, 2018

Get Work Done Together

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Postive impact: Various document templates, document version history, clear and straightforward integration with JIRA.
  • Positive Impact: Give everyone in your office transparency including project reports, product requirements, roadmaps, and more.
  • Positive Impact: Capture all the data that’s scattered among countless apps and email inboxes in the same place. Give your teams, projects, and departments their own space to store work.
Sean Scott | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • I believe we've seen positive ROI with Confluence simply because it provides a repository of information necessary for the smooth operation of the organization.
  • We embraced Confluence into our organization's culture with "Wiki Fridays." We encourage people to spend a significant portion of their Friday capturing documentation from the preceding week's work. It's a good way to close out the week and summarize what took place.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Reduction in SharePoint usage and costs. We were running an internal SharePoint server which required extensive licensing and and maintenance costs, which disappeared after migrating to Confluence.
  • Time. Review times for documents, time searching for documents, meeting minutes preparation, etc. all were reduced by implementing Confluence.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Confluence has been instrumental in assuring that our knowledge base is shared with all team members and keeps everyone on the same page, improving customer satisfaction.
  • Confluence has given us access to data from R&D and Engineering that has allowed our team to enhance our knowledge of our applications and troubleshoot more effectively, which eliminates the need for issue escalation and frees up our programmers to spend more time on features and bugs.
Yaron Lavi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • It helped us centralize our intellectual property in one place.
  • It's easy to use interface help to bring people on board and share their stuff - which is usually very hard.
  • It worked beautifully with JIRA, our work-management tool, so efficiency and visibility was greatly improved.
David McCann | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Incentivized
  • At a previous company, Confluence made creation and resolution of support tickets across a large and distributed organization very manageable. This was a major positive impact in that it allowed efficient management of many different customer deployments in a responsive manner.
  • At my current company, Confluence would have had a negative impact do to the slowness of the product, adding a significant overhead for our small team to get things done.
Paul Chauvet | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Confluence has greatly improved our internal processes for projects and planning. We used to be a culture that emailed word docs back and forth, or just stored them in a common network area before Confluence (the stone age I know!). We're more efficient due to this now.
  • We've used Confluence to create more of an importance on detailed documentation and notes on our environment (servers, applications, etc.). The amount of valuable documentation that we have is orders of magnitude more than we had pre-Confluence.
Charlie Chauvin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • From a team perspective, we couldn't live without it. We rely on it to help others learn our processes as we onboard and ongoing as we make them better.
  • From a department perspective, we've been getting better at sharing information and helping others be informed with important details to make us faster.
  • From an individual perspective, we use it to create personal space to store our blog writings for other team members to review.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Users have fully adopted this as their technical knowledge repository.
  • System Adminstrators are less enamoured with it due to the difficulties with upgrades and troubleshooting issues.
  • Teams are able to collaborate more freely and across time zones by utilizing Confluence for project work and as a knowledge base.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • All the impact I have had from using Confluence has been positive.
  • Being able to have large distributed agile teams supported by confluence is the main plus.
  • Being able to store and collaborate on creating business documentation is a great plus for using this tool.
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