Skip to main content
TrustRadius
Confluence

Confluence

Overview

What is Confluence?

Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.

Read more
Recent Reviews

TrustRadius Insights

Atlassian Confluence is a versatile tool that organizations use to enhance collaboration and knowledge sharing. Users have found it to be …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Document collaboration (104)
    9.0
    90%
  • Access control (102)
    8.7
    87%
  • Notifications (107)
    8.2
    82%
  • Search (107)
    6.9
    69%

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing

Free

$0

Cloud
Free for 10 Users

Standard

$5

Cloud
Per User Per Month

Premium

$10

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/conf…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 per month
Return to navigation

Product Demos

Confluence-Demo: Unterseiten bis in beliebige Tiefe anlegen

YouTube

Atlassian Confluence 101 - Delete and Restore a Page

YouTube

Atlassian Confluence 101 - Organize Pages

YouTube

Sibling Tabs User Macro for Atlassian Confluence

YouTube
Return to navigation

Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.2
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

7.9
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

7.9
Avg 8.1
Return to navigation

Product Details

What is Confluence?

Confluence aims to give you the power to create anything and everything, from meeting notes, project plans, product requirements, and more. Include multimedia, dynamic content, and make your work come to life.

Share PDFs, Office docs, images, and more in Confluence. Automatic versioning, instant previews, full-text search, and pinned comments make it easy to manage your files.

Confluence Features

Project Management Features

  • Supported: Task Management
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Internal knowledgebase

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Confluence Competitors

Confluence Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.

Confluence starts at $10.

Microsoft Yammer, Microsoft SharePoint, and OpenText Vibe are common alternatives for Confluence.

Reviewers rate Integrates with Outlook highest, with a score of 9.6.

The most common users of Confluence are from Enterprises (1,001+ employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(2105)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Atlassian Confluence is a versatile tool that organizations use to enhance collaboration and knowledge sharing. Users have found it to be an effective solution for various use cases across departments and teams. For example, Confluence serves as a central document system for product owners and product management, storing important project documents and related information. It is also used as an internal Wikipedia and knowledge base, providing how-to guides, descriptions, and tracking project status.

Confluence plays a crucial role in facilitating communication and coordination within organizations. It helps teams effectively share knowledge, onboard new employees, and provide assistance to other teams by finding configuration files and debugging information. Many users appreciate its ability to document procedures and information in an easily accessible way, creating a centralized repository for organizational documentation.

With its wide range of features, Confluence is utilized for collaboration, project management, process and quality management, and knowledge management. It enables teams to coordinate tasks more easily, ensuring everyone has access to the necessary information. The software is also valued by IT departments as a knowledge base and internal web space. Additionally, it serves as a valuable agile tool for custom development services, providing a centralized place for documentation and integration with other tools.

Overall, Atlassian Confluence offers a robust platform for enhancing teamwork and knowledge sharing within organizations. Its versatility makes it suitable for various industries and departments, improving communication, productivity, and information accessibility.

Users recommend using Confluence for creating, storing, and retrieving business-critical resources. They suggest using Confluence for documentation work, especially in an agile project management environment. Users find Confluence to be a great tool for remote teams to work together and increase efficiency. They also recommend it for team collaboration and seamless project work. Users suggest using Confluence to eliminate communication gaps and improve visibility and backtracking. They think Confluence is excellent for sharing information and integrating with other tools. Additionally, reviewers recommend Confluence for workplaces with flexible schedules and remote working. They suggest considering Confluence when using other Atlassian tools for excellent integration. Users recommend using Confluence for team development documentation and any type of organizational documentation needs. They find Confluence easy to use and believe it makes documentation fun and easier to record. Users suggest using Confluence along with Jira for the best experience. They also recommend establishing a system for creating neat Confluence pages. Users suggest considering Confluence if already using the Atlassian suite but mention the need for improvements in integrations and editing abilities. Additionally, users recommend Confluence only if using Jira, as it may save money compared to other options. However, they suggest considering other options if complicated needs are required.

Attribute Ratings

Reviews

(26-50 of 125)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Confluence is being used across all departments of our company: IT, business development, HR. Each of those areas has it's own customised way of dealing with knowledge pages, but at the same time we are able to cross-reference and easily exchange information and details. We are also using a standarised sharing workflow, with the ability to control access on various levels, be it for single staff members, teams, or departments.
Jeff Tillett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
[Atlassian] Confluence is used in two primary ways within Cisco AppDynamics. The first use case is for internal documentation, where we use [Atlassian] Confluence across nearly all departments for documentation surrounding internal services, directories, glossary of terms, high level project planning, reporting and dashboarding, and policies/procedures.

The second use case is for our public facing customer documentation of our software. This saves use the time and headache of building our own solution to provide docs, and since our target customers tend to be in the tech field, most have familiarity with navigating Confluence's UI.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Atlassian Confluence is our central document system for Product Owners and Product Management. It is also our central workspace for team members to collaborate for Product initiatives and research. It is primarily used by our Product team, but is the source of reference for materials and work across the entire organization. It addressed the need of a centralized and organized repository of documentation, meeting notes, and research findings.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Atlassian Confluence is a great collaboration tool for my organization which allows us to seamlessly work cross departmentally more autonomously. My colleagues and I currently use it for Sales, Marketing, Product and Support documentation which has been very useful given we are all remote working coast to coast. The tool has made it easier to do our jobs faster and provide timely responses to our customers.
Daniel Martinez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Atlassian Confluence is a collaboration platform that we use in our organization to enhance the way we work and cultivate teamwork and collaboration through improved knowledge sharing. The platform is open and comes with a simple user-interface [that] allows our organization to build collaborative work spaces that allow our staff to work easily on various tasks and projects on time. It's reliable and has helped us grow our portfolio easily.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Atlassian Confluence is used as the main knowledge base across all departments. It is used internally only; customer facing knowledge base article are published in separate applications.
We are addressing the following needs with the platform:
  • Provide how-to's and descriptions for each teams' projects and track the status of projects
  • Provide how-to's and descriptions for other teams so they know where to find configuration files, how to start or stop services and generally help debugging issues
  • Provide company wide organigrams, and policies
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Atlassian Confluence is used across the organization for knowledge sharing and collaboration. This is our one-stop tool to document all business-related research and any other info which we want to publish. This info can be easily used by other teams. Team calendars are also easy to manage using Confluence. Basically, for us, this is kind of a knowledge base that is easy to update and share.
April 29, 2021

Confluence Review

Score 7 out of 10
Vetted Review
Verified User
Incentivized
Confluence is being used as a source of documentation across many areas of our company. I am in the technology department, so I use it mostly with our technology products. It helps share documentation easily across our company.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Atlassian Confluence is being used for project management. We are sharing all the project documents and related information within the Atlassian platform. It really helps project participants to understand project scopes and processes. It is being used across the whole company.
Sean Patterson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
In the past, we've used Confluence to store nearly everything: onboarding documentation links to resources, basic client details, new projects coming down the pipe. We've changed that approach to be more minimalistic and only use Confluence for a specific project or two since we can maintain that other information through other sources.
Adam Lauer | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Incentivized
We use Atlassian Confluence almost like an internal Wikipedia for the entire company. It is a knowledge base and recording center for all information. Every department uses it and we use a lot of features in it. Each business unit gets a "space" to put their pages in. From there is it s directory/folder like structure with each page being a piece of documentation. Attachments are usually avoided in place of just putting the information in the actual page.
Ryan Bloms | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are currently using it for all project internal scrum meetings to take notes, action items etc. It has been a great collaboration tool to keep everything centralized and assign tasks to members of the team. Also really like how easy it is to go back and view previous notes from earlier meetings.
Jason Vance | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We used Atlassian Confluence across our whole organization. Our sales team, design and web development team and our client management team. We also used it to store all our systems and processes and communication.

What it helped us do was keep everything in one place and be able to find it easily.
Frank Troglauer Jr | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Atlassian Confluence is being used throughout our entire organization to document tasks, create meeting agendas, integrate with Jira to create tasks from meetings, create how-to articles on workflows and procedures, and much more. It solves many problems for us, though the main one is documenting knowledge of the workings of the organization so that others, including new hires, are onboarded faster.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Atlassian Confluence serves as the internal wiki site for my organization. It is a shared knowledge portal where people can go to get information and where each department of the company can edit their own pages. Our business has benefited greatly from using such a powerful tool where all information is centrally stored and easily preserved.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The whole documentation database is currently being hosted within Atlassian Confluence. It is being able to support around 15000+ employees and it seems to have almost around 10 documents on an average being created modified every second. It basically solves the problem of setting up a dedicated team collaborative documentation system for the company, which can itself cost quite some time and human labor and a fortune to scale.
Tom Laughlin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Confluence has helped our organization more effectively communicate processes, product information, and organizational documentation. We are a global organization and having information in one spot enables us to house all information in a single spot. We can easily update and add content as needed and all our materials can be easily searched. Because our team has many smaller offices around the world, this tool allows us to keep everyone updated on changes and updates on products and processes.
April 30, 2020

Great!

Score 9 out of 10
Vetted Review
Verified User
Being used as a central collaborative platform, and integrating with other services, Confluence is the ideal product to create an internal knowledge base and intranet for any business.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Bepress adopted Confluence as our company-wide Wiki, to varying degrees of uptake in different departments. The vision was to have the knowledge sets required to do each business function existing in parallel on Confluence to how it exists in employee's brains, however, this is only as strong as the weakest link and invariably some departments had more valuable Confluence pages than others depending on how invested they were in documenting and maintaining.
November 17, 2019

Great for Team Projects

Helen Valenzuela | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Confluence to keep track of projects. Each employee can access the project specs for their team, see what their individual duties are, and check them off when done. It shows in real time what has been done and what's left to finish. Each team member can make notes, attach links, or anything related to the project to let others know what they did.
Steven Carmean | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Confluence is the WGU wiki system for documentation across the entire company. It is encouraged as the 1 stop shop for most departments with a few that choose to use SharePoint or Service Now instead.
This is a helpful place for meeting notes, collaborate on tutorials and a handy storage for management tool links.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Atlassian Confluence is being used across my entire division to support knowledge management and communication across all aspects of software development. Our project managers use it for status reporting by leveraging its strong integration with JIRA, our software developers use it for technical documentation, decision logs, and cross-team collaboration. Our scrum masters use it for recording sprint ceremonies including retrospective details. I can't think of a single job function that doesn't use Confluence on a daily basis.
Return to navigation