TrustRadius
CX Process from Aurea Software in Austin is a business process management offering, based on Savvion BPM.https://dudodiprj2sv7.cloudfront.net/product-logos/2C/Jl/ELHZIGXAP3TR.JPEGBetter fit for smaller playersAurea CX Platform is a customer experience solution. It consists of 3 parts - CX Processes, CX Messenger and CX Monitor. The first part, CX Processes, is focused on customer experience modelling. The second part, CX Messenger, is essentially a tool that allows plug-and-play implementation. The third one, CX Monitor, functions as a tracking tool that keeps an eye on the integrated systems and any changes that happen over time. There is also an analytical functionality called CX Monitor Enterprise.,Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion) User-friendly UI Relatively painless implementation,Standard edition is significantly lighter touch than the (pricier) Enterprise version There are similar solutions on the market that are competitively prices and offer positive user experience Data migration can be tricky at times,5,As our customers vary in size and maturity, the ROI ranges accordingly. For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases. For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.,Aurea CRM, ServiceNow, Tableau Server, Tableau Desktop, Tableau Online, Citrix NetScaler
Unspecified
Aurea CX Platform
8 Ratings
Score 5.7 out of 101
TRScore

Aurea CX Platform Reviews

Aurea CX Platform
8 Ratings
Score 5.7 out of 101
Show Filters 
Hide Filters 
Filter 8 vetted Aurea CX Platform reviews and ratings
Clear all filters
Overall Rating
Reviewer's Company Size
Last Updated
By Topic
Industry
Department
Experience
Job Type
Role
Reviews (1-1 of 1)
  Vendors can't alter or remove reviews. Here's why.
No photo available
April 06, 2018

Aurea CX Platform Review: "Better fit for smaller players"

Score 5 out of 10
Vetted Review
Verified User
Review Source
Aurea CX Platform is a customer experience solution. It consists of 3 parts - CX Processes, CX Messenger and CX Monitor. The first part, CX Processes, is focused on customer experience modelling. The second part, CX Messenger, is essentially a tool that allows plug-and-play implementation. The third one, CX Monitor, functions as a tracking tool that keeps an eye on the integrated systems and any changes that happen over time. There is also an analytical functionality called CX Monitor Enterprise.
  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Read this authenticated review

Aurea CX Platform Scorecard Summary

Feature Scorecard Summary

Dashboards (1)
6
Standard reports (1)
6
Custom reports (1)
4
Process designer (1)
6
Process simulation (1)
7
Business rules engine (1)
5
SOA support (1)
5
Process player (1)
7
Model execution (1)
5
Social collaboration tools (1)
4
Content management (1)
4

About Aurea CX Platform

The Aurea CX Platform comprises three major enterprise infrastructure solutions – CX Process for business process automation, an enterprise service bus in CX Messenger, and CX Monitor for automated IT systems monitoring. Aurea CX Platform Enterprise Edition combines all three solutions and weaves them together with CX Studio, a visual modeling tool that allows you to graphically design, build, test and deploy new business processes, monitoring requirements and integrations.

Aurea CX Platform Screenshots

Aurea CX Platform Competitors

Aurea CX Platform Technical Details

Operating Systems: Unspecified
Mobile Application:No